Contact Dario Health Support

I am an insulin dependent diabetic and went through quite the ordeal with my Dario this weekend and would like to warn others. I have been using Dario for my meter readings for almost a year. A few days ago early in the morning when I went to test my blood sugar, the test strip read something along the lines of “Strip Error, if you try again and get the same error, contact your physician immediately”. I got the error twice, contacted the doctor, she told me to do several units of quick acting insulin, I began to get very shaky. My husband didn’t think it felt right so he went searching for one of my old One Touch meters. He brought it to me, I tested my blood sugar, it said 92… I tested it on the Dario twice more and got two consecutive readings in the 500’s. I tried different test strips for the Dario and they read 89… this could literally have killed me if I had injected more insulin thinking my blood sugar was dangerously high. I’m hoping that what happened to me doesn’t happen to anyone else. When I alerted Dario of the situation they sent me a generic email template with about 100 questions rather than addressing my concerns directly. BEWARE.

First of all I haven’t used the app for about a year and back then it wasn’t like that. This app forces you to share all your medical information whether you like it or not! You also have to select that you either have diabetes or hypertension or both! So I guess healthy people can’t use it. It forces you to enter all kinds of medical conditions you may have and there is no skip! Basically there is a skip button but it doesn’t work! If you need and app you could use in order to take casual readings for your family, avoid this one! To make things worse, there is no way to remove this info! I was trying to get a measurement of my wife’s blood sugar and it was asking me a million questions! No skip now to get an urgent measurement! So I entered anything to go though and now I can’t remove it! I have changed to not diagnosed, however the date of diagnosis has to be something. Again, you have to have diabetes to use this app!!!??? That’s insane! I wish I could have my money back!

First off, a type 1 diabetic reviewing this app. I love this app. I love this product. Literally holds me back from upgrading to a CGM or something else, this app is easy to use and perfect for an active lifestyle without carrying the bulk of a traditional glucose meter kit. I felt embarrassed bringing my old meters around that beeped and the obnoxiously large Fanny pack pouch. This product was a godsend since it uses my number one carry on: my iPhone. Now, the app. First, it’s useful and user friendly. Simply plug your Dario into the lightning port and even the app will pull itself up to get a glucose reading. Super simple. Where this company goes wrong is the HORRIBLE and RIDICULOUS advertisements they push off almost every time I launch the app. I’m used to a quick test method and before I can measure my blood sugar, the company shoves a full screen advertisement for their test strips, plans, and offers. No thanks Dario, I’m good. This is repulsive. I’m only using the app to test my blood sugar, not spend even more time wasting my time and money on plans. The app used to not have these pop ups, but there’s no other way to turn these off. Ridiculous. Shame on you Dario.