Contact Sutter Health My Health Online Support

PAMF used to be good. One felt valued as a person and a patient. This is certainly not the case now. I am speaking especially of the Primary care Department. First, Sutter does not have enough primary care doctors. Second, the process to get an appointment on the phone is demeaning, time consuming, and infuriating. The artificial Intellegence answerer cannot understand your answers. He usually trips up on your birthday and it takes 3 times to get through that question. When you finally get to a person they ask several of the questions again. They are not part of the Drs office. They have no idea who you are and can only send notes to the Drs office if you have special needs. You feel as if you are a cypher. You can wait months for an appt and if you want to try a different primary care giver for any reason it is NOT possible. It is a very sad state of affairs. I have had occasion to have appts with many drs and 85% are amazing g and wonderful, but the bureaucracy and lack of drs in Primary care is criminal.

If I could give a negative star, I would rate this as minus 3 stars. One would expect improvements in an application with each version change. Sutter Health’s My Health Online used to be smart and user friendly. Not anymore with this current version. Tests ordered can no longer be viewed. Previously, one could sort tests by category (lab tests, radiology, etc); in addition, one could view each test and could pull up results by date range and trend them even with graphs. Now all the test results that are released are by date performed only which makes it difficult for a look up function. Medications are not viewable. I could go on, but there have been no improvements at all. This latest version is a horrible downgrade. It is almost as if the original settings were for a college level audience while the new version is for a technically illiterate, grade school level clientele.

I can’t log in easily. You always want me to change my password. Why don’t YOU remember my password. I Wait and then try again. Sometimes it works and then sometimes not. ?? I do not see a button to view sent messages. Oh there’s one now! I have 2 accounts on the Website, mine and my husbands. When I logged him out the last time you kept his log in, i was not able to re enter a user name so now I cannot change it anymore. So you locked me out of mine. I need mine tomorrow to message my doctor. I cannot hear on the phone to call so I rely on the website. Ever sense the website has been installed it has not worked. FIT IT. I would give it a NO star if I could. Because for me now it is useless. My only alternative is to have someone else call for me. I hate this website. And that’s how I feel. SZ PS the only thing that I can give a star to is the Blood test results that is good because it is easier to check now. But if I cannot log in that is useless also. New development as of April. My husband and I are on this website, so now when I sign in I get only my husbands data I am locked out of mine. We have 2 different user account sign ins but when using either one I get only my husbands account. This website must be run by the government it does’t work??LOL I must keep a sense of hummer so not to get angry.