Contact One Drop Support

by JWalt300

2nd unhappy update - I REALLY HATE THIS UPDATE!!! Every day I use it I hate it more! On the upside, it's made me look into continuous glucose monitoring! I can't get away from this update fast enough! Oh, and the suggestion to use "insight" (did it before, but looked at it again just in case I missed something) didn't help. The insight info is no where near as helpful as before. And, it doesn't give percentages of in range tests.

I loved this app in the past! VERY HELPFUL and was essential in my getting and keeping my A1C low. But, the other day I open the app and the first thing I noticed is the percentage update of tests within range is gone. It got worse.... It now tells you upcoming events (taking medications). It looked good at first. But, them I forgot to put in the previous night's medications. Just add it in late you say? Well, it's now a REAL PAIN to add medications from a previous day. I HATE THIS THING NOW with the changes. How much, I'll look for something else if they don't change it back.

by Lookin4perfectcar

Navigation is not easy and instinctive, multiple medications are hard to enter and schedule, adding meal information is difficult at best, scanning has very few items and doing a search does not pull up the item. It may have a similar item but carbs or calories are not the same and you can not edit to your specific item. Not sure I will use this one long.

Yes I have looked at the FAC and the issue remain. This app is not instinctive, easy and user friendly. It could not have been designed with the end user in mind. I have been a programmer in the past and currently act as the end user for over 100 programs in my job. If you want customers you have to design the app for the end user and it should be instinctive, tap here to input type of thing. As you said people want to use it to make life easier and don’t want to read an instruction manual before use. (Ie most people like to ride the bike not assemble it)

by ThumperEx

Great information in app. Great coaching and that’s a big help. And I mean the help is very, very good for newbs at least. Better than doc offices and the 1 hour I get with them every three months.

But the whole allure to me was the automatic recording of blood glucose measurements. I get my meter and supplies covered 100% by insurance otherwise but this time saver was worth paying for to me. And that function just isn’t reliable for me. In 5 Days it has only automatically recorded in the app twice. Usually I have to force quit app and restart. Then it reads right away.

I opened a case for help but they sent the same beginner nonsense posted on their site and what I said I had already checked in my initial request for help. Bluetooth paired, Chrome within 10 feet of phone (actually more like 2 ft). App running. Updated app and iOS. No go for me.

I’m not sure the help ship is piloted by a human. Seems to be an auto response or definitely at least a lack of reading my short request.

Also this company is very mobile centric. Can’t use a computer to check in and and that annoys me when I am, I guess, an oddity today that prefers a big screen I can read easily. : ) But mobile is the way of things. The trend whether we like it or not.

Still, I want this to work and will stick around because the help is just that good.