Contact LiveHealth Online Support

by XPoeticxDeathx

I called the other morning because I already knew what I had, and just wanted antibiotics because I live in a small area and all the offices around here are booked due to a small flu epidemic. I had several (about 10) pictures I took of abscesses, boils, yellow scabs, etc. that I uploaded for this “Doctor” to look over. As he’s talking to me, asking me how this all first started, asked me my temperature and whatnot, and why I thought I had Staph/MRSA. I then explained how it started, explained my fiancé just had MRSA a few months prior, explained the coming of the yellow scabs. I told him I did not currently have a temperature. He told me I could not have Staph/MRSA without having a temperature and ignored the fact my household had just gone through this, but continued to tell me what I had was a herpes outbreak. Seriously, I’m not making this up. So, I told him it was definitely not herpes, and he said to him that’s what it appears to be. He was dead set on his diagnosis and there was no changing his mind. He told me to make an appointment with a physician, and ended the chat. By the time I got into to see a real doctor, the infection had almost gone sepsis. I was given antibiotics because I currently have MRSA. Thank you idiot “doctor” for your wrong diagnosis and almost causing my infection to go sepsis. All I wanted was antibiotics.

by Draconis4756

I’m pretty sure most of the reviews are fake because this company is horrible. So the first therapist I had canceled the appointment 2 min before our appointment, I then got another one and then all she told me was that she couldn’t help me through live health but I should join her privet practice. So then I finally found another that I liked, but then she disappeared. I tried calling their customer service but they would not help me. Key word, would not, not could not. I then found out that she’s out for a couple months. It took me weeks to figure it out. I’d expect the company would let me know and put my into contact with another provider. You also can’t email any of the providers. I tried emailing my dr through it and I’d get no response except for an automated email saying that I should contact 911 for an emergency. Looking for a provider is a horrible experience. You have to go day by day looking for someone. And they even show providers that arn’t taking new patients. I’m dropping them right now for a more expensive provider. Don’t bother with live health, they don’t even have their own customer service. They contract it out and those people do not care about you at all.

by AshLK1900

My 8 year old son has swimmers ear and I was looking for an affordable way to get a prescription to help him. I do not have health insurance right now do I was very excited to use this service. Setting up my account and getting an appointment was quick and easy. The doctor was nice and did say he sent a prescription for ear drops to a Publix pharmacy. I had to call customer service after an hour because Publix didn’t receive the prescription. They assured me it would be resent and they would call me back in 20 minutes to let me know when it was resent. They did not call me back but I did get an email from Publix when it was ready. I was shocked to find out the ear drops he prescribed are $246!! I couldn’t afford that so I called customer service again. I let the representative know the pharmacy was closing in an hour and asked if the Doctor could prescribe something more affordable. He said he would get it worked out and call me back before the Pharmacy closed. I have not heard back and it is now 11 pm and my son is in a lot of pain. I have to keep rotating Tylenol and Motrin. I cancelled the $246 ear drops at Publix so now I have waisted $49 and have to find somewhere else to take him in the morning that can help us. I’m very disappointed.