Using LiveHealth Online you can visit with board-certified doctors, licensed
therapists, lactation consultants, registered dieticians and more through live
video on your smartphone, tablet or computer. It’s an easy and convenient way
Listed below are our top recommendations on how to get in contact with LiveHealth Online Mobile. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact LiveHealth Online Mobile. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
My 8 year old son has swimmers ear and I was looking for an affordable way to get a prescription to help him. I do not have health insurance right now do I was very excited to use this service. Setting up my account and getting an appointment was quick and easy. The doctor was nice and did say he sent a prescription for ear drops to a Publix pharmacy. I had to call customer service after an hour because Publix didn’t receive the prescription. They assured me it would be resent and they would call me back in 20 minutes to let me know when it was resent. They did not call me back but I did get an email from Publix when it was ready. I was shocked to find out the ear drops he prescribed are $246!! I couldn’t afford that so I called customer service again. I let the representative know the pharmacy was closing in an hour and asked if the Doctor could prescribe something more affordable. He said he would get it worked out and call me back before the Pharmacy closed. I have not heard back and it is now 11 pm and my son is in a lot of pain. I have to keep rotating Tylenol and Motrin. I cancelled the $246 ear drops at Publix so now I have waisted $49 and have to find somewhere else to take him in the morning that can help us. I’m very disappointed.
I’ve been using this app for two years now (Spring 2016-Fall 2018) and its consistently been subpar. I’ve used it for both therapy and medical visits and while the people on the other side of the screen have always been professional, the service itself is poorly maintained. The desktop version is absolutely awful, and I’ve had close to a dozen visits with my therapist where the meeting had to be dropped because of errors either on the app or on the desktop. For some reason the developers decided to remove the ability to grab a therapist out of the waiting room, so when my meeting drops because of app glitches, I can’t just select my provider again. The app also hasn’t been updated to work on any new screen in several years. This app is trash, and I’m hoping my provider switches to Talkspace because I hear good things about that platform. The only reason I’m continuing to use this app is because I like my current therapist.
I was forced to switch to this service due to my job changing our telemedicine provider. I use this service for mental health services because through my job there is not copay. Originally i was happy to learn that they offer same day mental health appointments, my excitement has since stopped. There are a limited supply of psychiatrists and they are always booked a month or more out. I scheduled my original appointment in February and have since been rescheduled by the Dr all the way out to the end of May and have never been seen. When I called about (2x) nothing has been done. Just “sorry about that we’ll file a complaint” and that’s it. The last service I used understood the importance of psychiatric appointments and made sure to reschedule within the same week, they don’t care. I called about another issue due to a confusing email i received. I was on the phone for an hour before a supervisor finally agreed to actually see why i got the email. Customer service is a joke and they don’t seem to care to resolve issues The only saving grace is that i have a psychologist that i actually like. I’m going to take all of my issues to my HR department because if this is the service my company is paying for they should know that it may not be the greatest idea to renew the contract.
Leave a comment: