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As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc!
The worse service I’ve ever used. Wanted to get on Prozac for my anxiety and depression which I’ve been prescribed in the past and took myself off. Had a 20 second phone call of a doctor telling me to go see a doctor. They won’t refund the 25 because 1. They think I’m a drug addict (as they kept repeating “just because you see a doctor don’t mean they’ll prescribe pills”) even though Prozac is non addictive. 2. I got medical advice (him telling me to go see a doctor, as if I wasn’t doing that already) and 3. Because they don’t deal with DEA regulated drug (so they won’t give you Tylenol I guess?). It’s 25 dollars. I doubt it makes a difference to them. But they rather get pocket change for themselves than keep a customer. So now I have to wait till next time, as a single father with 2 kids, that I have a little extra money to go see someone who actually can help. I even put the reason for the visit was “anxiety and depression”. You think they could prewarn you in advance they don’t deal with that? But no. They wanted the 20 second phone call so they can pocket the money. Worse service. Don’t bother. Take their “medical advice” and just go to a doctor in person. This place ain’t worth the time of day. They don’t care about the customers, only the money. And remember, they can’t even prescribe you Tylenol apparently so there’s no point in this unless you want a quick chat to tell you who you should go see instead of them.
Received a mailer from teledoc informing me it had “important plan information enclosed”. Inside it said it was with my Aetna insurance and that treatments were $X and that I can use an am to schedule a visit. Now I’m a smart person but everything I did in the app was simple and intuitive to use - and it told me my “visit” would result in a $25 copay once my visit was complete to a dermatologist. It also stated that “your credit card will not be charged anything today. When your visit is complete, we will contact your plan to verify this cost and will charge your card at that time”. I said okay and consented to their terms because I was going to be contacted when the “Next Available” dermatologist was available for an appointment. HOWEVER, I was doing all of this based on a mailer that I received in partnership with my provider, Aetna and this is about my plan with them. Now my shock came when 5 minutes later I was notified that my visit was complete!! What?!?!??! I didn’t read any literature about the app besides what was sent to me and no where on that paper does it say that it is all done via phone app. It came with a card like my insurance card and stated that they have a huge network of New York doctors available to me. Btw, my visit is complete and they want to charge me $25 because they told me blackheads on my chin are normal and that I can get a retinoid. Oh - and now my VISIT is complete.
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