About: Russia’s best mobile bank app in 2013–2018 (as recognised by Deloitte and
Markswebb Rank & Report). Best iOS banking app for retail customers in 2017 and
2018, according to UsabilityLab.
Table of Contents:
What is Tinkoff?
Tinkoff is a mobile banking app that offers a wide range of services beyond mobile banking. It has been recognized as the best mobile bank app in Russia and Central and Eastern Europe. The app allows users to sign up for any Tinkoff product and make an appointment with a bank representative right away. It offers features for payments and transfers, Tinkoff product management, cards, Tinkoff Junior cards for children, search and analytics, bonuses, security, and more.
- Payments and transfers: pay bills, fines, fees for government services, transfer to any bank, regular transfers, automatic payments, scanning and payment of receipts, check and pay traffic fines, subscriptions to utility bills and debts, pay invoices, cash withdrawal from Tinkoff ATMs, pay for transport cards, toll road travel, and parking.
- Tinkoff product management: information about accounts, deposits, and loans, open savings accounts, set savings goals, add other banks' cards, order additional cards, Tinkoff Insurance, transaction statements, bank statements, enable and configure the overdraft function.
- Features for cards: add Tinkoff cards to Apple Pay, set or change PIN, lock, replace, and order additional cards, order additional virtual cards, top up account using cards of other banks.
- Tinkoff Junior cards for children: order a card for your kid, manage accounts and limits, track your kid's location, tasks and rewards for completion.
- Search and analytics: spending tracker, expense statistics, searching the entire app.
- Bonuses: select and view increased cashback categories, receive special offers and notifications, manage bonus points and air miles, enjoy interest-free installment plans, refer-a-friend program.
- Security: transaction limit management, overseas transactions, security questions, logging in using Touch ID or Face ID.
- And more: stories, best currency exchange rates, 24/7 support, top-up locations, ATMs close to you, exchange rates of Tinkoff and the Bank of Russia.
- Easy to use once you figure out (or ask someone to translate).
- Best customer service.
- Easy to use app with outstanding functions.
- Chat functions works well with not information available and customer service responding quickly.
By Resquechick
It would be much easier to use it it had option for other languages: English , Spanish. Other than that it is pretty easy to use once you figure out (or ask someone to translate. )
By ayrway
I’ve been using this banking service for years, have no any issues. Best customer service as well as easy to use app with an outstanding functions. I hope the developer will keep it up!
By Maria Os12
Very convenient app with all the functions needed, chat functions works so well with not information available and customer service responding so quickly.
By Kay0770
I love it! You never need to switch to a desktop version because Tinkoff has everything you need in online banking!
By asaqaswdfbrjrn
Tinkoff spies on you, creates brokerage accounts in your name, and the company does not honor policy to close account and delete data... they say they will do it "later" in 30 days or you can try file via Russian legal system (crooked). Support is very poor, does not know their system, legal terms, and does not listen to customers. Tried it 4 times about how to use their ATMs. They made a ATM lite to cut costs and it does not work well.
By Uncle-Paul
Using Tinkoff several months. Not all of functions are clear to find but most useful features reachable by one swipe - one tap.
By chuwy24
Feel myself a hostage with Tinkoff . So many push notifications I don’t care about (and yet cannot disable nor filter) - some of them are masquerading as Support chat messages, almost all of them entire irrelevant (for an app that knows everything about me). UX is constantly changing - I need to learn how to do the usual things every month or so. And stories! Have anyone ever looked at them?!
By jmdsofya
It’s hard to use an app that does have a translation feature , the purpose of getting this card is to be able to use and deposit my American currency and etc. I can’t even use the loading stations because of the language barrier . Something must be done for foreigners to be able to accurately use this bank .
By gerstas
I love how smart and progressive with features this is app. I doubt one would find anything better in Russia or even abroad.
By russianbeauty
Never crashed or failed - quick responses from support team - something they are doing right
By RussianZoe
Easy, fast, doesn’t give im you a hard time for no reason. Support is always available. You’re great, guys
By PolinaGagarina*
For real, so far had no issues. this app is probably one of the best service providers in Russia.
By Konstantasocol
User friendly, convenient app that saves a lot of time
By Yana Evolver
Tinkoff is working perfectly. Easy to find features and banking tools. Great usability! Overall my favorite bank!
By sveta2017america
The best app and customer service I’ve ever seen! Well done to the owner and the team. Highly recommend this bank!
By David Subbotin
Fast money transfers, low or zero fee, competent and polite support, user-friendly interface, and trustworthy bank system
By Polya_Polina
I love almost everything. The interface and usability are perfect. If I could create an ideal bank app it would be like this.
By LimE&Jen
User friendly
By ToshaChe
Tinkoff is superb and all the services are customer oriented.
Would recommend to anyone.
By Lucciano 929292
Great App,but it would great if you guys make an option with several languages to pick
By Sdxd1983
It has everything you need for personal banking.
By stasik
great job guys! Super service, super convenient, friendly and helpful customer service. Outstanding!
By GKlimenko
I love how your guys made flip flop feature to hide your balance amount! Great job!
By Ivan Toropitsin
Love their services. Every time fast and easy to use.
John Paul Carney 1 year ago
TInkoff charged $200 service fee for a transfer of $200.. I AM LIVID! DO NOT USE TINK OFF AT ALL! F U TINKOFF!
Kassama Salleh 2 years ago
Dear Sir or Madam, I have a question regarding a customer of yours. This individaul sold an apartment in Russia and has an account at your bank. My question is, what would your customer need to do or fullfil after selling an apartment in other to access the remaining profit/money? I really would appreciate your response in the matter. Sincerely yours, Kassama Salleh
Yes. Tinkoff is very safe to use. This is based on our NLP (Natural language processing) analysis of over 4,723 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Tinkoff Is 49.3/100.
Yes. Tinkoff is a totally legit app. This conclusion was arrived at by running over 4,723 Tinkoff User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Tinkoff Is 67.9/100..
Tinkoff works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
**Pricing data is based on average subscription prices reported by Justuseapp.com users..
Tinkoff Bank offers a free subscription to its mobile banking app, which includes basic features such as payments and transfers, Tinkoff product management, features for cards, search and analytics, bonuses, security, and more. However, the app also offers premium subscriptions, such as the Tinkoff Black tariff, which includes additional benefits such as higher cashback rates, free withdrawals from any ATM in Russia, and free transfers to any bank in Russia. The Tinkoff Black tariff costs 1,990 rubles per month. Additionally, the app offers credit cards with interest-free installment plans, with interest rates starting from 29.9% and credit limits of up to 300,000 rubles. For more details on fees and payments, please visit the Tinkoff Bank website.
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