Contact Tinkoff Support
Company Name: Tinkoff Bank
About: Russia’s best mobile bank app in 2013–2018 (as recognised by Deloitte and
Markswebb Rank & Report). Best iOS banking app for retail customers in 2017 and
2018, according to UsabilityLab.
Tinkoff Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Tinkoff Bank
Verified email ✔✔
E-Mail: support@tinkoff.ru
Website: 🌍 Visit Tinkoff Website
Privacy Policy: https://www.tinkoff.ru/apps/privacy/
Developer: Tinkoff Bank
Privacy & Terms:
https://static.tinkoff.ru/documents/debit/tariffs/tps_3_0.pdf
3 Most reported problems 😔💔
create hidden accounts in your name
by Asaqaswdfbrjrn
the app spies on you, creates brokerage accounts in your name, and the company does not honor policy to close account and delete data... they say they will do it "later" in 30 days or you can try file via Russian legal system (crooked). Support is very poor, does not know their system, legal terms, and does not listen to customers. Tried it 4 times about how to use their ATMs. They made a ATM lite to cut costs and it does not work well.
Spam and poor UX
by Chuwy24
Feel myself a hostage with the app. So many push notifications I don’t care about (and yet cannot disable nor filter) - some of them are masquerading as Support chat messages, almost all of them entire irrelevant (for an app that knows everything about me). UX is constantly changing - I need to learn how to do the usual things every month or so. And stories! Have anyone ever looked at them?!
Language
by Jmdsofya
It’s hard to use an app that does have a translation feature , the purpose of getting this card is to be able to use and deposit my American currency and etc. I can’t even use the loading stations because of the language barrier . Something must be done for foreigners to be able to accurately use this bank .
Have a Problem with Tinkoff? Report Issue
Why should I report an Issue with Tinkoff?
- Pulling issues faced by users like you is a good way to draw attention of Tinkoff to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Tinkoff customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Tinkoff.
