KLM - Book a flight Reviews

As a sky priority frequent traveler it is always interesting to see who cares about customers, and who is missing the mark. Within the skyteam partners this point is extremely apparent. Between this app and Airfrance, for example, there are sometimes such stark differences that you have to wonder whether the partnership brings value or damages the others’ image/brand. I for one, am reconsidering. Airfrance seems to have very little ‘customer care’ common sense. This begins at the airport in paris where there is a line wtg for passport check +200 with one agent checking passports (yes, i aware that AFR is not directly responsible for immigration - but the airport process is certainly an influencing factor for airlines to improve) and continues with the boarding process (no priority boarding for business class - skypriority lines are effectively longer than the the non-priority lines). In fact, the agent INSISTED that I wait in the sky-priority line, which was 2x as long. :-(

this app remains a preference; and as a long time skyteam member , i can only hope that AFR gets its act together, as the brand is tarnished and impacting the image of this app.

In summary, if the AFR CEO took time at the gate front facing his customers ... maybe things would change .. or maybe not.

I actually don't fly very often, and especially not since Covid came to be, and I've never set foot on a this app plane; I just went on a binge recently where I found all the airlines the people spoke highly of and had good experiences with, and downloaded their respective apps and joined their frequent flyer programs just so I'd be ready when the day came that I did want to resume air travel. So far, of the 10 or so airlines I did this with, this app is the only one I've noticed that makes receiving their marketing emails a condition of membership in their frequent flyer program. I am not a fan of mindless marketing emails the don't have anything to do with me other than trying to get money out of my wallet, so I looked for an "unsubscribe" link at the bottom of this app's messages, and it came to light that the only way to stop the emails was to cancel membership in their frequent flyer program. So I did. Which means I won't be flying this app at any time in the foreseeable future.

Every update some new crazy bugs are introduced. With the latest update showing the flight I was actually flying on was "cancelled" (allthough it obviously wasnt) - and now (may 2019) its showing on the "my trips page" my "next" flight is also cancelled (with no date mentioned, turns out this was a trip from nov 2018!!) Just an illustration..of the crazy misinformation KLM provides.

I actually need KLM for my work and have no time for this stuff. E.g. last month several destinations just disappeared from KLM list and I was unable to book those... the list goes on.

this app: this obviously isnt working with whatever team is working on it - they need to do some real field testing before releasing things. Please do something about it. thank you

this app refused it to refund my money when my flight canceled it of covid19 it’s weird they told me they’re going to give me a credit and I said I don’t want a credit I need to get back my money and they said we can’t refund you and I said why not that’s my property And I didn’t get help much I’m not gonna customer with them anymore And I also reported my bank I lost $1182 I’m not gonna recommend it anyone behind me to book a flight with this app I also called them over 10 times and I spoke customer services over 10 times still never get help they told me same thing and when I read the policy the policy and what they told me is different they don’t follow their policies I’m Done!!!!!!!!

I’ve booked, changed and checked in for different flights on KLM and I am very pleased about how quickly and efficiently it works. I feel that my travel needs are met if not all immediately, within short period of time they do. this app continues to meet my expectations.

It is very user friendly to find and book flight, buy and pay but I didn't found any place where they offer special assistance. Example because of mobility problems I need a wheelchair to the entrance of the airplane but cannot found where to choose it? Otherwise very good!

App has become somewhat useless as it will ask you to allow this app spam every time it opens. As it no longer remembers your credentials, you need to login every time. Additionally, it is no longer possible to get a boarding pass on flights to Amsterdam, making you go to the check in desk for it, negating the advance of going to the gate directly.
I hope this app will get KLM back to the great app it was a few years ago, instead of the website front it is now.

Fully agree with previous review(s);

Customer care, smoothness of operations and especially friendliness of flight crew and ground staff is a gigantic difference between this app and Air France. Air France need to get their act together and learn from this app.

Unfortunately the customer service of Transavia handled in France (during strikes at Orly airport) was a disaster too: “Sorry your flight is cancelled, we’ll refund you..goodbye” seriously??

Almost seems as if customer care for any of the brands this app, Transavia and Air France are all operated by Air France in France. Which explains the poor response during strikes. Hurts to see this app getting damaged like that.

Just downloaded KLM . Straight after the download KLM prompted me to apply an update. Once in KLM I tried to join to become a “flying blue member” then after entering all my details the “create flying blue account” button remained greyed out and I could not go any further. A bit frustrating and unexpected, I would have thought this app would want more users to join “flying blue” however, if they can not register through KLM then that is one less avenue for potential customers to sign up. Weird.

this app’s app and website are extremely frustrating to use when trying to book an awards ticket. You can go through the whole process of selecting your ticket only to find out that neither the website nor KLM are able to process the payment. this app doesn’t seem to care, their solution is always you need to go to the airport to purchase your ticket. Come on guys, it’s 2019, get your act together and get this fixed, it’s a long time known issue.

App is as disfunctionsl as the airline. KLM doesn’t show changes to my reservation (seat change), wouldn’t let me check in (website worked), and it can’t show flight status based on flight # (have to do something else, like search on route). KLM is as useless as this app’s strike info (no decent airline would stick vital info [prohibition on checked bags] in a press release instead of the actual travel notification area]).

this app is a airlines with fantastic service our last flight was just outstanding! We are planning our 34th anniversary and there was no question with what airline to use! When you spend your hard earned money go with the best this app !!

I am a very Happy & satisfied customer of the this app! Have always been flying Blue..
Their App is Amazing, is easy to use & very fast In booking a trip...
this app 24/7 Messenger Customer support is amazing & always giving their full support & cooperation... Best Airline App for me so far!✈️👌

KLM said I was allowed 1 checked and 2 carry on. But when I got to the check-in counter this app said I was not allowed any checked bags and was required to pay €40 for my bag. this app didn’t even give me the Flying Blue member’s discount. Also KLM does not show actual ticket information (just the ticket number) even though there is a button for ‘ticket details’.

I can’t check in because part of my flight is with this app subsidiary Transavia. I can’t check in at Transavia app because part of my flight is with this app. I can’t check in with Delta app (ticket provider) because flights are operated by this app and Transavia. I don’t understand why it’s so difficult coordinate at the very least online/app check in services between these airlines after years of partnerships.

Worked perfectly - found and booked my flight without any issues.

FB member for years. Every time you open a booked trip in KLM you will not see you FB number or status. When you log-in on your desktop online, you do see the FB number and status. Is already an issue for a year. Can you please solve this?

Overall GUI and usability of KLM are great. However, I have to re-enter my travel profile information every time I book a flight which is frustrating. And I also am no longer able to login with my flying blue account. The login page just spins and never fully loads. So right KLM is almost useless to me.

This is a great app. The latest update took care of the bug in the rewards section. Very user friendly and it has everything you need.

Downloaded at the airport and was super easy opening and pulling up my boarding pass. Next day trying to check in was frustrating. Figured out they wanted a birthdate validation but was not obvious. Then would not accept my date until I scrolled in the year first.

The first time I used it, several months ago, to book a flight, I kept getting kicked off. I finally was able to book but now consistently get error messages while trying to choose seating. I just updated KLM which didn’t help.