Expedia: Hotels, Flights, Cars Reviews

Expedia Reviews

Published by on 2025-02-14

🏷️ About: The Expedia app is a travel companion that helps users find and save on their travel adventures. It offers member prices, free cancellation on most hotels, and the ability to bundle flights and hotels for extra savings. The app also provides alerts for flight del... Show more


       


Overall Customer Experience 😎


🫥 Neutral
38.4%

😎 Positive experience
36.7%

🤬 Negative experience
24.9%

~ from Justuseapp.com NLP analysis of 4,842,913 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Easy to book a room

- Can change credit card number easily

- Room had an incredible view



Read 34 Customer Service Reviews 😠💢

4.8 out of 5
Hertz Dublin

To who this may concern. I had this booking for months. Two days prior I call hertz to change my credit card number I wanted attached to my rental. That was done with out problem. I was assured by hertz that my reservation was intact and all was well.
We’ll I arrived at the hertz desk in Dublin ... Show more

DO NOT trust what you see on pictures.

We spent last weekend at Hilton Fortlauderdale Marina. We booked a high floor water view room which was supposedly facing the pool and the marina area according to the picture on this app. We paid double price than a standard room to get this one because we liked the view it supposedly had. We ask... Show more

Don’t book they just want your money!

this app is possibly the worse to book a flight with. We paid two tickets including seating AND checked bags. I call customer service since on my email confirmation I was not showing any details about my seating as well as my checked bags. I called the first rep told me that I had not paid for the... Show more

Bereavement flight

I spent seven hours on the phone trying to book a flight to Oklahoma City from Seattle seven times it let me put in all of my information and click on the last step of purchasing 7 times it “thought” for an hour and reminded me that I could still purchase it but it still wouldn’t let me purchase it... Show more

Expedia tried to pocket the difference and blamed the airline

We had a trip planned and needed to change flights during this COVID-19 mess. I attempted to change the flights on Expedia ...no luck even though Expedia showed a significant amount of savings. I waited on the phone for hours into the wee hours of the morning only to have the system hang up on me.... Show more

Liars and cheats

This is the only forum I see to speak about an experience with this app. WILL NEVER USE THEM AGAIN, buyer beware. Purchase direct from the airline. Plenty of 5-star plant-reviews here as well I suspect. this app changed my flight, no reason, said the airline did it. They gave me no updates an... Show more

Horrible service

I booked 3 flights through this company and spent 2 hours on the phone to do so. Then when I log on to Expedia it only shows two of the three flights I paid for . At that point I called customer service to see what is going on and they informed me that my information was sent to a different email ... Show more

Horrible customer service and ability to use credits

I have used this app for years and always raves about how easy and reliable it is but lately everything about Expedia , service and customer service live abs virtual is horrible. I feel like it’s all a scam. I have multiple air credits due to Covid and have tried to redeem them. I get confirmation... Show more

I wouldn’t even give a star

I have been traveling all day after reaching the hotel they told me there is no booking under my name! I contacted this app to solve my issue, unfortunately, they did the opposite by not giving me any solutions and telling me there was overbooking and the hotel cannot accept you, it is not the cus... Show more

Never again, Expedia

I have used this app for YEARS. This has always been my go-to service for hotels, flights, and cars. I was supposed to go to Atlanta for work and happily booked my plane tickets through this app as I always did. With the COVID crisis and travel restrictions, my trip to Atlanta needed to be cancel... Show more

App cancelled $3,000 reservation, no refund

I use this app pretty often, about once a month on average. I’m in a long-distance marriage because of my military deployment schedule. This month, my wife and I were finally going on our long overdue honeymoon (6 years), but the DoD has put out travel restrictions that would allow that to happen.... Show more

Terror flight

Me and my father bought our tickets $500 dollars and for return it was free next thing you know the cancelled my flight back so I called and they gaved me another flight closer they wanted to charge me for a return flight so I told them why would they charge me for something they cancelled they han... Show more

It’s a dump with homeless people around the place sleeping

I can’t believe that they gave me a key to stay in the room they gave me. I have pictures of all of this and spoke to the staff which weren’t much help. They were just state that they’ve been working on that issue for quite a while and hope to get a new system soon etc. I wouldn’t offer this room t... Show more

Bug keeps choosing random dates

In the past Expedia has worked well but recently, I’m going back a couple of updates now over the past couple of months it’s head above where when you are on the road and you start to search for a motel it will randomly choose some date in the future instead of defaulting to the current days date ... Show more

Easy To Screw Up Reservations

Update: They never update Expedia in the way they need to. Please read below.

Honestly it’s frustrating how they organize it. At this point, I’m going start using Booking.

I only use Expedia for hotels. Their changes to “Trips” is too confusing now. It used to show hotels and fli... Show more

Not a great stay

Let me say I have stayed at this hotel before. Last time which was several years back this was a 5 star stay. I am being kind with my 2 star rating. Good breakfast and a very friendly guy named Chris at the front desk made my check in process better. Let me say from the first moment I entered room ... Show more

Customer service

I recently booked a trip through this app, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. this app did nothing to assist with my problems with returning home instead I paid them an additiona... Show more

Disappointed

I have no complaints about this app. But I am dissatisfied with the Showboat. Never was it said that the entire place is under construction. The parking garage was completely closed. You have to park in an outside parking lot and pay 20 a day. The nice part of my stay was the room had an incredibl... Show more

Hillside Inn in Madison, Indiana

this app and the hillside inn. I called and asked for a refund because our car broke down and we were never able to make it. The trip was for my 8 year old whom had a birthday that day and it was ruined. I’ve called and asked politely if I could receive a refund or my money back for the room and n... Show more

Disappointed but would go back

I am a Professional Photographer and I had booked two nights stay because of the Vintage Trailer Show in Buellton. This was my 1st year covering this Event and was told the Saturday was the Day with all the Fun. I booked the two nights knowing that i would have an Awesome Time. A week before the Ev... Show more

Worst customer service experience for the 2nd time

I will be filing a complaint with the better business bureau! This is the 2nd bad experience I have had using the mobile app and no one in customer service cares to do any thing about it. My first bad experience was when I booked a trip through the mobile app, received a completed booking notificat... Show more

Never again will I use Expedia services

According to our app we were checked in for our flight and when we called this app customer service to dispute our issue after being laughed at by the airline, we got hung up on and had to argue with not one but 3 customer service representatives and their supervisors.
We ended up having to spe... Show more

Bahamas Nassau Malia inclusive trip

They told me that the hotel had 15 restaurants when I get here there’s only 7 one watch we couldn’t eat there without paying! All of the rooms had a smell this is the third room that we have been moved to last two days of a trip the other room we were in without Wi-Fi and AC and it’s very hot out ... Show more

SCAM!! Be careful!!

I tried to make a reservation today for family vacations and when I tried to hit confirm after I put all my info I got a sign that says ERROR, so logically I tried again and I got the same message again. I did not get confirmation from this app or booking details of course. Then I see in my bank a... Show more

Horrible. Do not use this service.

There are a lot of 1 star reviews for Expedia. I know 1 star is harsh but this app really makes traveling even MORE difficult than it already is. If you’re looking at hotels on this website, you’ll see there are a list of places the hotel is close to. For example, 4 minutes from airport, or 5 min... Show more

Expedia’s Customer Service plays games!!!

Words simply cannot explain how irritated I am with this app . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why this app booked me. I immediately called... Show more

Frustrated and disappointed

I am not pleased with this app. I scheduled a rental car and did not get collision coverage. I received an email telling new it’s not too late to add it in. I clicked the button and tried 5+ times to add it but it kept saying “sorry please try again later”. I tried to add it directly on Expedia a... Show more

Crooks!!!!

I would have left a zero star if possible. My wife typed in the search bar for flights from Philadelphia “PHL” to Atlanta “ATL”. She booked a flight and after printing the ticket she noticed the first flight was from Trenton NJ. She called and explained the situation and they still charged us $109 ... Show more

Hotel reservations

Went to reserve a hotel room. I put all the information that it needed, which meant my credit card. It charged me and everything. Then Expedia quit working and it didn’t give me a itinerary number or anything. So I called this app and explain to them that you charge me and that I got no itinerary... Show more

Warning!!!

Be really careful and think before using this app to book something, I planned and booked a whole trip with this app spending around $10,000 between flights, hotels and activities, one of the days I arrived to Rome and I went to check my email confirmation to call the hotel/property phone number ... Show more

My mom waiting in airport for 6 hours

We bought a ticket from Orange County ti Evansville with an hour stop in Chicago. First the flight was delayed an hour in Orange County , of course arrived half hour late at O’Hara’s, so the people missed the plane to Evansville. My mom wasn’t informed about this by crew , one of the passengers tol... Show more

Have had a lots of improvements! But....

I like Expedia much better than I did before so thought it was worth updating my review. But have an issue with the layout that I hope they fix. I wish I could attach a screen cap here to demonstrate with an obvious visual. I’m on my iPad...and when I go to “pick a room”...the long skinny horizont... Show more

Could be improved

I have loved this app since I started traveling on my own and the checkout process is always easy for me. Overall Expedia is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in Expedia you must scroll through ... Show more

Awesome time! Excellent professional staff

Let me just say how fantastic the staff of the Hyatt Centric were! My wife and daughter flew from the states overnight on Delta and arrived at the hotel around 8:30 a.m. Hyatt employee Caleb spoke to my wife and let her know that the room was not ready till a bit later. He was able to work his magi... Show more



Is Expedia Safe? 🙏

Yes. Expedia: Hotels, Flights, Cars is very safe to use. This is based on our NLP (Natural language processing) analysis of over 4,842,913 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Expedia Is 59.6/100.

Safety Analysis

88.3% of users say app is Safe 👍
88.3%

8.9% of users have Some Concerns ⚠️
8.9%

2.7% of users say app is Risky 🚨
2.7%


Is Expedia Legit? 💯

Yes. Expedia: Hotels, Flights, Cars is a totally legit app. This conclusion was arrived at by running over 4,842,913 Expedia: Hotels, Flights, Cars User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Expedia Is 100/100..

🔏 Privacy & Data Safety

Expedia collected the following data from you:

  • Data Used to Track You:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  • Data Linked to You:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

How was your experience with Expedia: Hotels, Flights, Cars? Post a Review




Features

- Member prices with 10% or more off thousands of hotels

- Double points on all eligible app bookings for members

- In-trip extras as your status rises, like free room upgrades and late checkout

- Explore over a million flights, hotels, rental cars, packages, attractions, and more

- Free cancellation on most hotels

- Extra savings when you bundle flights and hotels

- Find car rentals in as little as 30 minutes

- Deals on tours, shows, theme parks, and other attractions

- Keep all your travel reservations in one place

- Browse inspiring travel guides

- Helpful alerts for flight delays, gate changes, and more

- Uses information for analytics, personalization, and advertising (with user agreement to privacy and cookies policies)

  Contact Support
Developer:
Expedia, Inc.


Website: