Hum Reviews

Tried to access this assistance once and it have failed terribly. Diagnosis is informational, but service to help a disabled vehicle. Terrible service. Shame on me for trusting my children and I would be in good hands. You left my son stranded on the side of a busy overpass, waiting for 4.5 hrs. Just to tow the car a mile away. In which you stated less than 10 miles were covered. A promise of assistance was suppose to be by his side within an hr. He waited for 4.5 hrs. Denying the assistance of passerby’s because he was waiting for this app’s assistance. Still nothing. Thanks to the assistance of a police officer, he was understandable. Having to service out of pocket, on top of purchasing the device, and a monthly fee to have “access” to occasions like that. What can I say. I’m very disappointed. Had something happened to my son, there is nothing forgiving. If you had assisted when I needed you, as promised, I’d give it a second chance. But, it only takes this one time to see the true colors of deceitful promises to keep your customers believing in your service. NO THANK YOU! In compensation, I would like my investments refunded. FULLY!

I got a this app April 2017. In December 2017 my son got in an accident in the car with the this app. The this app did not sense the accident and did not call the car or alert me. But I seem to keep getting notifications that there are no problems with the car. All systems working fine. That is mess to me since the car the was destroyed In he accident. I have contacted Verizon several times and no ever explained why this device failed or helped me in anyway. They keep referring me to the service which they always tell me will contact me in 24 hours. Well I have been told 4 times that they will contact me in 24 hours. They LIE. They keep charging me $10 a month for there useless piece of junk. Do not buy this

I got developers response to contact them so they can help me. I sent 2 emails to them. In the last week. And guess what NO RESPONSE from them. This device is crap and failed when it needed most DO NOT BUY IT. Or you too will be stranded after an accident with a this app that does not work

I was involved in a car accident that almost cost my unborn childs life three weeks ago, my vehicle was struck front passenger side where the tire is. The ob reader failed to detect the accident, furthermore when i went to manually request 911 assistance from the visor clip portion of the device it failed to dial out and i had to use my cellphone. The selling point for me was it would automatically call 911 if crash was detected thankfully i didnt lose consciousnesses stemming from the accident seems how the product failed in every way it was designed to function.
FFwd i called to report to this app and they assured me they would have someone contact me in x amount of business days and that they sent it up to their engineers to handle it. Its going on three weeks they never once called me back. They failed to pin point whats going on and when ive explicitly explained i want a refund and my mobile company informed of their manufactures error they continuously gave me the run around.

I purchased the this app device through Verizon about 6 months ago. Recently my check engine light came on but Hum didn’t report any issues. When I took my car into the dealership they told me that the reason the check engine light was on was BECAUSE of the this app device continuously cycling diagnostics on the car’s CPU! Which is not healthy for the vehicle and I’m lucky it didn’t do any damage to the car’s CPU. So I just paid $130 for the dealership’s CPU diagnostic test to tell me that this app’s CPU diagnostics was the issue, ridiculous!

I also was in a car accident back in June and the this app app did nothing in alerting emergency services; or helping in any way in an emergency situation, off the side of the highway, in the middle of no where, in Kansas.

Don’t waste your money on Hum that basically is only good as a GPS. I’ll definitely be contacting this app and Verizon asking for my money back and to cover the costs I was charged by the dealership. They are lucky nothing major happened to my vehicle. Don’t buy this product because something major might happen to your vehicle!

I rarely rate anything, but I must share my experience with this product. A Verizon representative convinced us to purchase this device and after 2 weeks of it plugged into my OBD reader, I received an email saying there is no driving activity detected. This is ridiculous considering I drive for my job. Moreover, I called Verizon and this app customer service directly with no assistance or follow up. The this app representative was completely confused and essentially passed my issue to engineering-I am yet to hear back from any this app personnel (it has been a week). I wanted to return this device but could not due to a 14 day return policy.
Lastly, my local grocery store did not recognize the coupon from the this app app, nor did they want to redeem the coupon. This product is amazing in theory, but I believe this app needs better customer service and support, and simply put, this app needs to address the blatant flaws many customers are experiencing.
I am an unhappy customer, and even more frustrated by the lack of responsiveness from this app.

Got the this app and was excited to start using it. The features and capabilities I really liked.
Down fall is it never really worked. Only the first week I had it and even then it was very sketchy. Almost as if it would turn on and off randomly. Then stopped working all together.
The even worse for me was the customer service was not what I hoped for. Took on average 5-10 minutes to even talk to anyone. Then given outsourcing it was difficult understanding what many of the people were saying.
I was told it was just a software issue and they would fix it. A week later it still wasn’t working. Called again.... for them to say they are working on it and they will call me in 48 hours with a solution. Three days later still nothing and I called again. Told once again they are working on it but remember I can still use the roadside assistance..... I just want the thing to work. My insurance has roadside assistance.
After repeat phone calls I still get the same results and a nonfunctional device that I’m paying service for as well as purchased the device itself. Not very happy. Not sure why they can’t just swap out the unit instead of going weeks with out something I paid for.

I really, really like Hum. I use it to track arrival and departure time for various jobs and to capture addresses for contacts. I wish I could keep two weeks’ of data in it, but I’ll cope without it.

But the device? Despite a million assurances at the Verizon store, it has yet to record any diagnostic data from my (older) car. I need to call customer support about it, but haven’t been able to at a time during daylight when it isn’t too cold or wet outside to go out and unplug/replug/etc since it’s at a very awkward angle in my cart that basically requires me to almost lay on the ground to insert it. And although when I bought the device it was $15, the restocking fee would be about $200. The first one I had was declared to be broken, but the second is doing the same thing. It doesn’t even update the official location of my car. Very disappointed in the device. Need to call CS this weekend for sure b/c have appointment at mechanic at dealership on Monday and maybe there’s something they can do to help.

I've been a Verizon HUMx user for the past few months, and my experience with the device has been great. However, my review of the application has some suggestions and feature requests which I believe would add to the value of this app. First, I think the navigation portion of the this app app needs to be seriously reviewed. It has a tendency to crash and close on me when I am using it for directions, which means it needs some serious redesign or it needs to be removed and redirected to either Google or Apple Maps. Second, the Safety Score seems to be especially sensitive to sharp cornering and hard braking. I think the parameters by which the application judges those instances should be adjusted to be a little more realistic. Lastly, this app should automatically detect when I am a passenger or when I am driving by just determining whether my car is on or off. It's a bit annoying that I need to tell this app when I am driving and when I am not. Overall, my experience with the device and application has been great but Verizon has the potential to make it better.

I purchased Hum so I could keep tabs on my teenage kids, unfortunately this app does not let you know when your kids go to the library and then remove the device for whatever reason, it only alerts you after they have plugged it back in. It’s seems like such a minor fix since it’s mostly all done with coding anyways and they have it alert you once it’s plugged back in, it tells you it was unplugged at x:xx time and plugged back in at x:xx but like I said that’s after the fact.

If we could somehow just know that it was unplugged we as parents could make a phone call and possibly prevent a bad decision, or even save a life, because when it’s unplugged the device says it’s last location so they could be in a ditch somewhere but this app is going to say they are at the library.

Just my two cents.... the coding is mostly there let have have something useful

Unfortunately this app gets a 3 Star from mainly because of Verizon. Was great when it worked. Then without warning the OBD (plug in car)device quit sending a signal. You couldn’t see where the car was, no driving history & worse if my 16 yr old wrecked a emergency signal would not be sent. I call this app customer support & they were great. I was told to take it back to the Verizon store & exchange for one that works.
Verizon warranties the device & they will not give one in a store. They will send one.
So now instead of a day or 2 without the peace of mind & the emergencey contact that the this app gives me when my teenage driver is out, I have to wait until Verizon mails one.
I think this device is great. For a new teenage driver it helps the parent know they are safe & if there’s a problem wreck or service, then you are notified through Hum .
Verizon has ruined it for me.

I currently have both the regular this app+and the HumX. Both of the products have made me feel safer for anyone driving my cars, and myself.

I love the ability to see my car’s health, and even track my trips.

I would highly recommend one of these products.. the only difference is the X does allow the WiFi (which is ok, but you have to remember you can go over your 1gig quickly, if you forget to turn it off) and the device looks more modern. The normal this app is definitely cheaper per month, since you are not paying $10 extra for the data plan. Quite honestly, I really should have got the second this app as a normal one, not the X, since I have tons of data on my phone. I was under the impression the Verizon data was CDMA, but it is GSM- my cellphone already has GSM, so kind of a waste, now- I wish I could switch it out, but can not, since under a contract, which I hate contracts.

In conclusion, it is an excellent product, which I feel very safe with (I live more out of the cities, and I drive about 36k miles a year, so this is a must if something ever happens to me. The only issue I have now, is the latest update to app has crashed a couple times, the tracking keeps freezing on about past days location, and the mpg does not work now.

I’ve had HumX for quite a while. I like it but it seems to have a location problem. It shows my car miles away from home where it sits. I can’t get it to locate correctly. This is a new problem.
About 8 months ago I got into the car to a dead battery. N O WARNING from this app. Just recently I DID get a warning the battery was fading (turned out it was a defective battery) but the warning came to late. this app did tow it to my dealer. But they only tow for 10 miles and in this case the overage was 2 miles. I was charged very little for the tow extra cost.
Hum is a great idea especially when everything is working.
But I find it hard to trust it now. Most annoying is locating my car which is important for many reasons.
I have not looked but I’ll bet there are better more reliable apps.

I bought the this app originally to put in my elderly parents car, just as a safety feature so we would know where they are when they disappear in their car, not to restrict, but just to make sure we know where we can find them if they get into trouble. It worked so well in their car, I purchased another to place in Dad’s pickup. A few weeks ago, I was tracking their way home from visiting my sister in another state. They got within 10 miles of home when I noticed that they were parked on an exit...? I tracked a few more times to see if Hum was behind their actual movement. When I changed to satellite view it looked like they were parked in a stand of trees right off the exit, so my husband and I decided to go check it out. When we got there and saw 8-10 emergency vehicles with lights flashing, my heart about popped out of my chest! Sure enough, there was a crash and their car was right in the middle of the clump of trees! The this app led us right to them before anyone had a chance to notify us of the crash. The device and app are priceless to me. Well worth the purchase price, knowing they will have safety features in place wherever they go.

this app has immeasurable value towards road warrior requirements: roadside assistance is not limited; easy checkup of car’s ops means reducing the experience of surprises when having repair/servicing/inspection needs; location GPS id’s your car’s neighborhood in a more complete manner than mere street crossings; sharing wi-fi connection is far superior using the this app X feature set as compared to cellphone Hot Spot capability; pro driving is now measured and reported by Hum as relates to driving without distracted use of a phone while vehicle is underway. Even driving with territorial excesses can be noted by boundaries that may be set by a primary user for instances of leaving car with a parking attendant or when lending car for use by another.

I got the this app for free as an add on to getting the Gizmo for my 9 year old and was just like “whatever” about the this app because it allowed me to get the Gizmo for free. We’ve had a baby in the NICU the last 74 days which also happens to be an hour from our actual home (I mention this because having a baby in the NICU any amount of time is extremely expensive so funds are more than tight especially since I we decided I won’t work while out baby is in the NICU) and this morning I finally decided to install the this app into the car and then BAM on the way home in almost 100 degree weather our alternator goes out we are stranded on the side of the highway like 7 miles from home. this app rep got all our info and after 30 minutes we were towed home FOR FREE... we called two other shops before I finally said “let me call this app” one wanted $70 to tow 7 miles plus a $75 hook up fee 😳 TOTALLY WORTH THE $15 a month!

The this app is awesome! I love that I can actually track my car in current time and see exactly where it is, the average and top speed it's been driven. Every trio it's taken. I can set speed alerts. Boundary alerts; I can see how my car is running track maintenance. And... Have automatic emergency service notification if my vehicles are ever in a severe accidentand that's just on the original this app. I have both the new and original devices. The new one also is a wyfi hotspot so we always have internet access for our wyfi capable tablets, etc when traveling. And when paired with our phones can also be used to cask in to and out on if need be. What can I say? It's just amazing! Get one, you won't regret it! It's definitely worth the money!

Hey I purchase the original black box this app when it came out. I was traveling off the RFK bridge in Harlem near motor vehicle on 125 street. Nypd stopped me traveling south on 2nd Avenue. I told the officer why you stopped me . He said I saw you talking on your phone. I told him I have an hands free device. I said call your supervisor. He said license and registration. I gave it to him. Gave me a ticket. Went to court back in November 2018! Judge looked at the receipt when I purchased the item. Brought in the items from this app. Brought in pictures how it’s mounted to my vehicle. I beat the cops nypd At they nonsense so thank you this app for being creativity for what you done to avoid accidentally car accidents and tickets. Y’all must advertise more. That should be the scenario beating a ticket! Rate y’all an easy 10!

The this app was something we never really used, got it from Verizon due to a promotional offer and it was just 10. a month so figured why not. That was until 1 day our vehicle was taken into a service center, for tires & an oil change, which they took on a very fast joy ride, while sitting in their waiting area, got a call from a family member asking why the car was being driven at high rates of speed very reckless on an icy snow covered road. So pulled up the this app App to see it was being driven 80 mph. Long story short we confronted them and reported them for recklessly driving our vehicle. Without the this app we’d have never known. Always nice to have a set of eyes looking out for a vehicle because it does happen more then most even realize.

That’s just it!

this app gives you that!

You know where your vehicle is and employees are at any given time.

You are also alerted when your vehicle needs and new service.

At the end of the day you can rest assuredly that your guys showed up to work on time and that your vehicle and equipment thats most likely in it are all safe.

It’s unfortunate to have to even use a product like this to keep a person more honest considering this app does a number of things to benefit your company.

With the technology and info this app provides, it will let you know distances and times from place to place, keep track of the milage, update you for services and repairs, show you the idle time, history and location plus the whole 9 yards as far as I’m concerned, etc.....What more do you need then all that I mean even if you find yourself in a sticky situation it has an emergency button to get the help you might need and definitely get it there for you a lot quicker if something was to happen.

I gave this app 5 stars because:

1) this app could literally save your life and give you:

2) “Peace of Mind for Piece of Mind”

And with that my friends go home safe and happy with this app

“Your Vehicles Guardian Angel”

Our college daughter’s car being that it is older did not have any capability for anything like Onstar so we decided to try this app by Verizon and it is a nice product to show driving records, vehicle alerts if maintenance is needed on the vehicle and use of cell phone calls with hands free driving through the speaker system and she can call if an emergency arises. You can set boundary parameters for the driver and know if they are going out of that radius with alerts to the parent. You can also see where your vehicle is at all times even if they are traveling out of the state. She has had a 97% good driving record with the this app monitoring system. During the winter we had an alert about her battery being low and thus it saved her from having a dead battery and non use of the car.

I would recommend this app by Verizon as it gives us as parents peace of mind.