Klook: Travel, Hotels, Leisure Reviews

by Megsterrr_

I was not really satisfied with the tours. You know most tourists don’t speak Japanese so you should have an English speaking tour guide, at least. During our tour to Mt. Fuji, we were stucked in traffic going and coming back, and since the tour guide cannot speak English, everybody was sleeping in the bus. When we got to the location the tour guide did not even explain that it was the place for picture taking of Mt. Fuji, everybody thought we were just there to eat and we were expecting more, so some of us didn’t have the chance to take pictures.
The audio guide was a little helpful but it does not really explain well where we were. The day tour was fine but we did not really go to all the places that were described in the itinerary.
When I needed help and tried to call customer service, someone from a different time zone answered my call and was not really able to help at all. If you mean true customer service, you should have someone based locally to help and answer questions right away, and not someone who was on a different time zone telling me to wait because he was an hour behind from where he was.
Lastly, I sent an email 2 days ago, and still no reply up to this day.
Sorry this app, but I will never use you again. I always travel and have always used travel agencies without any problems, you were recommended to me so I tried it, but I was really, really disappointed on how your team handled the tours.

by PipThePup19

this app has not been very understanding during the entire COVID19 pandemic. I’m aware that the tickets I purchased are non refundable, but as a US citizen, there has now been a global level 4 travel advisory and the country of Japan has said that they will quarantine any US citizen that enters for 14 days. I couldn’t even use my tickets if I wanted to, yet they are still not giving me a refund. I’m just very disappointed with how they’ve been dealing with this issue and it really turns me off from using their services in the future.

by Noodlegirl8

I booked a transfer between Pattaya- Bangkok. All of the this app’s confirmation email goes to my inbox but the most important one go to my junk mail. The one which said I should be at the meeting point one hour before. I was there 15 minutes before (10 minutes earlier) than their first confirmation email that goes to my inbox. So I was marked no show and lost precious time on my holiday because of this. The customer service won’t do anything to help except to say contact the transfer company or buy a new ticket. So I went to the company’s office, and guess what? Contact this app or buy a new ticket. It was so easy to reschedule me to the next schedule which are empty and open but no. It was an awful feeling being in a foreign country and be treated like that. A simple solution won’t be given. They just want to take your money and that’s it. You just lost a customer and much more to loose.

by Quicksilver3393

Be careful with this app. They make promises, then don’t follow through, which can cost people hundreds or leave them stranded. I had nothing but issues with their customer service as well. They would make promises then not call back as they stated they would or not email back. It’s been months and we are still out a couple hundred dollars, even though we jumped through all the hoops they insisted on. Just be careful because if they don’t follow through they won’t issue a refund. Also there is nothing worse than being stranded in a foreign country because this app didn’t follow through. It’s honestly a gamble with them on if they will do right by you or not.

by Hargar13

I travel often and try to use local apps. I came across Klook on my recent travels to book a night time tour. We had a short layover on our way home and thought it would be nice to utilize the time wisely. Klook showed the tour times, so I purchased the tickets. After waiting for over an hour, no tour ever showed up. I verified through the actual tour company’s website to see they offered the tour at a different time. We had missed it. I reached out to this app asking for a refund and for them to change their tour times on Klook . They told me they couldn’t issue a refund unless the tour company allowed it. After arguing back and forth with them, they eventually issued my refund. I left a one star review for the tour on Klook . They asked if they could remove it. I told them they didn’t have my permission to do so. They did anyway. Their customer service is utterly atrocious. I have in writing and screen caps, so I have proof. They are a fraudulent company. If you choose to use them, beware!!! They show zero remorse for anything. Oh, and after sharing the correct tour times with them, they refuse to change the time.

by Klook Customer 33

This company is a scam. The prices are the same on Klook as they are wherever you visit. Also, most of the companies they promote don’t know what Klook is so they won’t honor any of the vouchers. I bought a maglev train ticket for Shanghai and have been denied use. After contacting this app I have waited (still am waiting) more than 2 weeks for them to refund the payment. I have been sent an automated email for the last 16 days. They are quick to accept your money, but not quick to help their customers. Don’t use Klook!

by Azeflip

I have tried contacting them through text messages and email. Not once i have received any response! They would email you for promotions but not when you’re trying to get in touch with them! It is ridiculous., this website and app needs to shut down completely! Don’t believe that all the tours are on sale because when you get to your destination it will stil be the same price and you cant get refunded through this site! Please dont waste your time. I want my money back! And will delete Klook asap! It’s the worst!

by Maxconhay

WHY would you sell tickets for all day dining at Seaworld when there’s no all day dining available! Scam much? Been trying to get a refund through email and they keep holding it off with questions I’ve already provided the answers to. In one email I included my tickets, order detail, and a description of what happened and what I did to try to solve it at the park and they just keep emailing with questions trying to avoid giving me the refund! I will update when they give me my refund!

by AnelaD808

So far I have made 5 different reservations 2 out of 5 worked out great the others I just basically wasted money I guess. The puffer fish restrurant knew nothing of the coupons or of this app so we didn’t get a discount and I guess paid for reservations to this app. My Disney tickets were apparently not actual tickets but rather a payment to be allowed to change my days :( and my shuttle went to my hotel at 7 pm despite a 4 pm pick up request that was $110 down the drain. Over all I don’t know if the stress is worth the savings.

by Missty.Stahler

I initially liked Klook until it kept giving me verified by visa errors. I understand the issue is that I have a SIM card in my phone during travel so the number is different than on record. However, we already verified our identity on the one for one purchase took about 45 minutes during our travel. The following day I tried to make a new purchase and it gave me the same error. It is an insane waste of time even calling.

by Mel Fart

My friend suggested Klook when we got to Singapore where she lived. I downloaded and searched for what we wanted to do that day and right away the Gardens came up and showed me what I would save. I was sold, literally! And will continue to use Klook through our journeys throughout SE Asia.

by Mrzphd

I found this app a year ago October looking fit Robot Restaurant tickets for Tokyo for my brother. I’ve used this app in Japan, Singapore, and Austria, with exceptional activities and experiences each time. Klook is easy to use, redeem, and make payments, and great, personalized customer service when I needed assistance.

by ChinoBandito

I used this app as a one stop shop for a few small but essential travel needs- transport to and from the airport and a local SIM card. Basically went flawlessly. Highly recommended and I’d use it again and would trust it with additional travel needs.

by Wathieq

this app has made my travel more easier. I have booked my trip & others through this app. Very easy and informative. All the information are true and can be trusted. I may booking other travel essentials through this app.

Thanks this app for making my trip more easiest.

by NoStarSpins

Strong reliable WiFi connection. We connected 4 devices and had no speed issues. On a full charge, it lasted us about 6 hrs, but if you’re out all day I would recommend bringing a portable charger. WAY better to order it online in advance, as it’s more expensive in person.

by Hslauw

this app made my journey simpler and actually cheaper. Before our trip to Tokyo, I pre-ordered 4G LTE wifi, picked up in Narita airport. So easy. No hassle. Picked it up at the counter, returned at the same counter. Also ordered onsen tickets, picked it up the same time as wifi. Booked one day tour to Mount Fuji as well. And subway tickets. Just read the instruction and notes. And follow it. Easy.

by BC Sis :)

I used this app for a number of excursions in SE Asia from spa days, to elephant sanctuary, to Singapore’s Garden by The Bay Entry, to Phi Phi Island boat tours and more, and each one was well orchestrated and executed well. I highly recommended reading reviews to pick a good excursion if there are multiple options. I thoroughly read all my reviews before selecting an excursion, and I think that definitely helps my experience :)

by Mnhtx

Very easy to use and a lot of same day deals!!! Get credits for doing things all over own and then write a review and upload pics and get more credits to use on your next activity!! Also prices are much better then buying at the activity!! Use your credits on other activities to save even more money!!!

by ForYou💖

I got my WiFi device with the charger inside a package from my hotel front desk. Everything is working excellent so far. This device gives me a stronger signal than the hotel free WiFi. It’s very convenient to have this WiFi with me to use around the city and looking for places and direction. Highly recommended this WiFi device to anyone visiting Sai Gon, Vietnam. I am very happy with renting this lily WiFi device.

by TAlefaio

I am so happy I stumbled upon this app and am already recommending it to all of my friends. this app offered great ideas for activities, very competitive pricing, and made it so easy to keep all of my vouchers organized.

My only wish is that they offer more last minute booking opportunities. There were activities that I couldn't book same day or the night before on this app, but was able to book on other sites.

by Mandar87778

I love Klook. I just saw the sign of 1,000 yen at entrance of Tokyo Tower and as I walked towards the entrance, I used Klook to pay (fraction of cost), ordered and redeemed it without a fuss while literally waiting in line at tickets counter. I think while this app gets a lot of flack when things go wrong, after having booked over 10 experiences (borderless experience, Tokyo experiences) I must say this is a fantastic app and I have had no issues. Well done folks for fantastic app and providing great value for me.

by Watieq

this app has made my travel more easier. I have booked my trip & others through this app. Very easy and informative. All the information are true and can be trusted. I may booking other travel essentials through this app.

Thanks this app for making my trip more easiest.