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As a sky priority frequent traveler it is always interesting to see who cares about customers, and who is missing the mark. Within the skyteam partners this point is extremely apparent. Between KLM and Airfrance, for example, there are sometimes such stark differences that you have to wonder whether the partnership brings value or damages the others’ image/brand. I for one, am reconsidering. Airfrance seems to have very little ‘customer care’ common sense. This begins at the airport in paris where there is a line wtg for passport check +200 with one agent checking passports (yes, i aware that AFR is not directly responsible for immigration - but the airport process is certainly an influencing factor for airlines to improve) and continues with the boarding process (no priority boarding for business class - skypriority lines are effectively longer than the the non-priority lines). In fact, the agent INSISTED that I wait in the sky-priority line, which was 2x as long. :-( KLM remains a preference; and as a long time skyteam member , i can only hope that AFR gets its act together, as the brand is tarnished and impacting the image of KLM. In summary, if the AFR CEO took time at the gate front facing his customers ... maybe things would change .. or maybe not.

KLM refused it to refund my money when my flight canceled it of covid19 it’s weird they told me they’re going to give me a credit and I said I don’t want a credit I need to get back my money and they said we can’t refund you and I said why not that’s my property And I didn’t get help much I’m not gonna customer with them anymore And I also reported my bank I lost $1182 I’m not gonna recommend it anyone behind me to book a flight with KLM I also called them over 10 times and I spoke customer services over 10 times still never get help they told me same thing and when I read the policy the policy and what they told me is different they don’t follow their policies I’m Done!!!!!!!!

App has become somewhat useless as it will ask you to allow KLM spam every time it opens. As it no longer remembers your credentials, you need to login every time. Additionally, it is no longer possible to get a boarding pass on flights to Amsterdam, making you go to the check in desk for it, negating the advance of going to the gate directly. I hope KLM will get the app back to the great app it was a few years ago, instead of the website front it is now.