Rentalcars.com Car rental App Reviews

by ToddPBrown

I rarely write reviews. I hardly ever return anything to a store. I just learn lessons and move along. However, every so often a company will deserve solid praise - or another company will warrant a warning to those approaching them after me. Please take heed from my experience, as well as others who have written here before me. DO NOT GIVE THIS COMPANY YOUR VACATION MONEY.

I paid for 3 weeks rental for my trip to Sweden many months ahead of time. When I got to the Hertz counter, I ended up spending nearly an hour there. And I was the only one there! Short version: they had only a record of my paying for half of the total owed, when I prepaid 100% months ahead of time. Back and forth between the guy at the counter and his superiors in another location - with the guy reading to his superior from my iPhone conformation page. Final verdict: I owed an additional $275 dollars. Half of this was a change to leave the car in a different location from pickup. I already paid this additional fee when booking. Coming here after the fact I see my experience is not an isolated incident. I WILL BE GOING FAR OUT OF MY WAY TO WARN AS MANY PEOPLE AS POSSIBLE TO STAY AWAY FROM THIS SNAFU COMPANY!!!

by SoFloPo

I am a resident of the United States, and after securing my rental car in another US city for a 10-day vacation, I was attempting to amend company through which I would rent. RentalcarscomCarrentalApp would not allow me, instructing me to call for assistance. After contacting their only office in the UK, I was told by the Operator that they were incapable of amending my reservation “due to federal regulations in the US”. I was then instructed to attempt the amendments through their website, not their app; again I was given an error message instructing me that amendments could only be completed via their telephone contact.

I would strongly discourage anyone from using this “service” if traveling within the United States.

by Howardshena

I paid for a car rental months before my trip. The money came out of my bank account and weeks later I found out my reservations were canceled. I checked with my bank and I was never reimbursed. I called the actual car rental in my city and they couldn’t help since I went through a third party. When I called the Rentalcars number I realize it was based out of the United Kingdom. I was not able to get anyone on the phone. I was then charged with overseas phone charges. Overall worst experience. It’s a scam! Run while you can.

by Brian At The Movies

I used RentalcarscomCarrentalApp for several bookings with success. Then came the time I rented with one of the recommended companies, Fox Rental Cars, and it was a bad experience, especially regarding an early drop off. Fox could not be contacted, so I reached out to Rental Car, and they also had no way to contact Fox or assist with one of their curated choices. I see no reason to work with an agent that curates and takes a percentage from their recommendations but then can’t apply some help or pressure when one of their customers needs assistance.

by Promiceus

These guys are thieves to begin with. They bite into your money like rabid bulldog and would never let go no matter what.
My last booking with them is a perfect example of their ‘strategy’:
* First, they told me they are willing to help me but they cannot refund or modify booking since pick-up time was over. I wonder should I’ve arrive a day earlier to check if everything will be OK by the time of booking?:)
* Next session with support they could bot modify the booking because it was not ocer yet.
* Then they just tried to ignore me several times until I’ve changed the subject of question.
* Then they just tried to refuse the refund.
* Last step, they refund me 0 but took a cancelation fee which miraculously was equal the amount I’ve payed.
Liars and thieves that’s it.
Oh, the software is also helplessly stupid. If you’re in the help chat and operator asks you to double-check booking or do search or anything out of chat window, the chat window is closed, you’re transferred to next operator and start explaining from the beginning and so on in the loop. But, it helps them say ‘time is over’ which happened to me.
It basically is a useless piece if software that inside acts like a browser window. I had to run them both side by side to avoid being kicked out of chat, so I’ve seen that.
Avoid at all costs!

by FABIOORNELAS

If you’re thinking about renting a car, do not do it with this guys. They denied my credit car twice, and then when l decided to book it directly through the local rent a car, they took my money and accepted the booking where they denied at the first attempt without any authorization from me. I’ve talk with someone, from customers service and they weren’t able to fix this issue from their system. I completely feel stolen by this rental. I’ll never gonna use this website/app again.

by Max Konnnn

I booked a car through RentalcarscomCarrentalApp and paid $239 for deposit online at the end of June, last week I rent the car and RentalcarscomCarrentalApp shows I successfully rent it too. However it didn’t return the deposit even the car hiring company confirmed everything is okay and I paid the bill. I called several times to the Rentalcars however they always ask me to wait for no reason. I ask CS why they won’t return my deposit but no one can answer and tell me to wait for their calls. But no one contact me in the end. Good Job Rentalcars, for ruin my day.

by Dildobeast

Customer service is nearly non-existent. The car I booked wasn’t even available when I went to pick it up. I called them and was on hold for an hour. I was eventually told to get a more expensive car, which was available, and the difference would be refunded to my account. It’s been four months without any word from them and no refund.

I would have had better luck not booking through these people and going straight to the rental companies. Don’t use RentalcarscomCarrentalApp.

by Borrent

Used RentalcarscomCarrentalApp 3 times this year to rent cars during my travels.
1st time everything went well.
2nd time there wasn’t a car waiting for me at the airport. I received email from Rentalcars while I was in flight that there was no reservation.
3rd time I rented a car for 4 weeks but returned it after 2 weeks of rental because of changes in my traveling plans. I was told bu Hertz that they can’t return my money for two weeks bacause reservation was through Rentalcars and that I need to contact them for refund. When i contacted Rentalcars they just told me that it is in their Terms & Conditions that they do not give refunds for unused days. If i rented a car directly from Hertz I would get a refund.
I will never use RentalcarscomCarrentalApp again.

by Ethan Hauptli

Booked online and once we were trying to pick up our car downloaded RentalcarscomCarrentalApp which had no recollection of our account. We then went to try to get to the car rental which said they dispatched a shuttle for us but took the better part of an hour to show up and once we finally got to the office stood in line for the better part of an hour and a literally Did not move a foot. We finally had to cancel over the phone while still in line, Uber back to the airport and pay over twice as much at another car rental place. I’ve been had to contest the booking fee through my credit card. Will never use this again holy crap

by Ydowns

This was my first time with RentalcarscomCarrentalApp and it was horrible. I have booked cars with Many other travel apps and never been denied the rental due to an Artificial time window. With varying travel times one expects that there would be delays on pick ups but not these folks. When delayed in my pick up time they pointed to a note at the bottom of the terms and conditions that states if you aren’t there at the reserved time then it is deemed a “no show” and the voucher won’t be honored. I have NEVER had that experience with any other app or rental company and I did “show” on the date in question albeit not at the exact time. They offered to charge my again for the same rental I already paid for! Gee- thanks/no thanks.

Go with the names you can trust. This is a sham. I will never use again. Deleting RentalcarscomCarrentalApp.

by Jess Stoon

After placing my first ever “booking” with this company through RentalcarscomCarrentalApp today, i called the rental car office to confirm rental and find out about hours. i was told they had no cars in stock this afternoon, depsite RentalcarscomCarrentalApp advertising several cars available for today’s date.

i am glad that i did not drive all the way there (rental office) before finding this out.

I thought it may be the fault of Avis/Budget and their inventory not being updated, but after seeing another possible rental available at an Enterprise location, i called their location to confirm availability; i received the same response “sorry, no we do not have any cars in stock today, but we have a pickup truck!”

There were again multiple different classes of cars advertised on RentalcarscomCarrentalApp as being available for pickup this afternoon at a specific time.

i sincerely hope that RentalcarscomCarrentalApp is not a means of obtaining personal information of individuals under false pretenses and having that informarion used for any orher purpose.

Can anyone refer me to whether the company is authorized to sell the personal info submitted into its app/website to third parties? I certainly hope this is not the case, as i do no recall accepting any such agreement when placing a “reservation”.

Wonder how their app store score is so high?

by Rat Out Employee Stealing

Returned car returned Sept 1 Ank Am airport stepped away from car two men drove off with our $700 binoculars on the passenger floor side of the car. We stepped inside the airport entrance and remembered them and went right back to these men they said sorry they didn’t see them That’s employee stealing that’s a huge customer service problem I have filed a theft report with the customer service online as after going straight to the front desk to address this issue with a manager they were not helpful or we couldn’t connect immediately by phone to any other representative operator or other for the rest of that several hour time span . Never use Avis can’t trust their employees !!!!!!

by Goodmami

RentalcarscomCarrentalApp is fine in general but, importantly, it did not allow me to view the rental voucher without a network connection (I was sure to access the voucher in RentalcarscomCarrentalApp before I left home). I was traveling internationally and did not have a mobile data plan at my destination, so the rental agent had to search for the reservation through their system. In the end there was no reason to download RentalcarscomCarrentalApp as it failed to accomplish the one thing I installed it for. It would be even better would be if we could add the voucher to Apple Wallet and not use the Rentalcars app for redemption at all.

by Djbnyc77

1. the search for cars to rent in RentalcarscomCarrentalApp and Website give different results,
2. RentalcarscomCarrentalApp should have detailed addresses and maps (or link to googles maps) for all locations, my last experience required a walk on a roadway to an unmarked rental office.
3. RentalcarscomCarrentalApp shows inconsistent and incorrect currency conversions…and they were different when going to the website.

by GeryMBFL

It took me a couple of tries to get a handle of how the reservations worked and, except for one or two glitches (I amended a reservation but the booking still shows up as existing, for instance) in comparing their prices with the ones I found on other travel and car hire apps, Rentalcars gave me the best price per car type, every time. This will be my go-to application for car rentals from now on.

by Westsidejen77

I booked a car rental through RentalcarscomCarrentalApp and the entire process was easy and as advertised. I was weary after reading the comments, but I took a risk anyway. I was able to find a low cost rental from a company open on Sunday in Europe (rare). I booked then immediately called the corporate line and they already had my reservation in the queue and confirmed they were open on Sunday. Overall, great experience.

by Xilana

The service attendant who showed me how to work the GPS was excellent . I didn’t expect my pre payment three months before pickup to be the total since I wanted GPS which I handled at pickup time , but there were taxes and other charges . These I would have liked to have seen when I made the reservation.
- what I really liked was the company covered liability insurance .

by MariSim79

I tried several times to pay for my booking, using RentalcarscomCarrentalApp without succes. RentalcarscomCarrentalApp tells me: thank you for your booking, but when I check back, the payment did not go through.
Other than that, I am enjoying RentalcarscomCarrentalApp .

by Is Anybody There???

Asks for reference number. When you don’t know what it is, they offer to retrieve an email it to you. 1.) if it’s been retrieved why email it to me? 2.) they don’t really email it to you. So you go back and forth trying to find it. Spam? Updates? Primary? Nope none of them. It never comes. So what’s the point? Do you want me to rent a car from your service or not? Apparently not.

by MFM-Wellness

I am very pleased with the mobile and website application. It is friendly and easy to use and select options.
*** However I am really concerned with this company commitment towards free cancellations claims or refunds payment (since they use your credit card once you book a car. But when you cancel there is no guarantee that you get your money back.