Banana Republic: Stay in Style Reviews

I was disappointed when on Tuesday during the extended Memorial Day sale of 40% off I couldn’t complete my purchase in BananaRepublic . I had 2 pair of jeans in my bag but kept getting an “I’m sorry something went wrong” message. So I restarted BananaRepublic only to find my bag empty. So I re-added them and then when trying to purchase received a json error which I sent to support. They replied with “I’m really sorry but we can’t reproduce your issue, you can call our support line to get help”.

To receive the highest customer satisfaction score from me, BR would have called me and made sure I completed my purchase. That would have been a win for me and for BR. Instead I’m not satisfied and BR didn’t get the sale on that day.

In general I like BananaRepublic and prefer to shop there. It’s convenient and fairly easy to use when it works like it should.

In the past, there were issues with viewing past order details. Now, there’s an issue with seeing items. BananaRepublic is showing items are completely out of stock although the website shows they are not. In addition, while you can still purchase these “out of stock” items on BananaRepublic , you cannot view reviews thanks to the out of stock notification that fills your screen. Not sure why BananaRepublic has had so many bugs lately, but it’s very disappointing, especially because I prefer to shop via app on my phone. The website design for mobile is very difficult to navigate.

Cannot even leave app feedback because the survey on BananaRepublic refuses to submit. Whoever is in charge of BR’s virtual platform needs to pay more attention.

It’s much easier viewing items on BananaRepublic as I find the BR website super slow, especially if you’re on your phone shopping. I was actually told by BR customer service that the site ‘chooses’ other browsers over cell phones all the time. So I was thrilled to get BananaRepublic where browsing was way easier.
BUT, when you try to check out on BananaRepublic , it doesn’t work!!! I tried 3x to check out. Added promos, hit check out, and it just stalled forever. I tried several times with no luck. Had to go back to regular website to complete check out.

BananaRepublic regularly forgets you signed in and it doesn’t automatically do face id so you have to remember your password which totally defeats the purpose of Face ID! Since it’s in BananaRepublic and not safari iPhone doesn’t remember the password. This means inevitably I end up resetting my password when it’s time to make a purchase. It’s basically just their mobile site with more steps. Also every time it forgets you signed in it makes you go through the stupid tutorial again. Annoying because a few times I’ve made a purchase only to realize I wasn’t signed in so I lost out on the points! I’m only giving it two stars because other retail apps I’ve tried over the years have been worse, but that’s a low bar.

It’s possible I’m not using BananaRepublic correctly, but if I am my biggest complaint involves applying filters to narrow down searches. If I want a pair of black pants 29W-32L and apply the appropriate filters, the results will include items which correspond to any of the filters whereas, in my opinion, the results should only include items corresponding to all the filters simultaneously. In other words results will not necessarily include pants which are black and 29W and 30L all at the same time. They also include any pant which is black, and any pant with 29W and any pant with 30W. It’s likely this is intentional on the part BR so customer is exposed to more items in order to increase sales. Regardless, it’s very frustrating.

I think you’re app is super easy to use, compared to other company’s apps. I absolutely love that you have multiple pictures of items on different body’s / angles not just off a hanger. Also that you offer a 3D image of someone wearing the item is amazing. I makes me visualize what I would potentially look like and I’m more likely to buy it because of that, and the convenience of your app. Thank you for being an amazing company and having such beautiful things xoxo

I deleted BananaRepublic as it was just a wrapper for their mobile site. But they emailed me promising - after about six years! - integration with their store card. That is run by Synchrony, which is never knowingly not completely technically inept. But I have it a go. It didn’t work, as of March 29, when I got the email. I tried again, literally a month later. And still:
“Error: We are unable to process your request at this time, please try again later. (1111)”
(That’s their horrible capitalization and comma splice.)
Why email telling me to try something when it doesn’t work? I’ll take the rewards to use their card, but Synchrony is a wretched partner and the integration failed at the first hurdle, and is still failing a month later. It’s pathetic, but not in truth remotely surprising.

Please return Petite option to any item. This is offered for Tall but not Petite. When you select any given item, you used to be able to generally tap Tall, Regular, Petite to see what colors and sizes were available, if any. They removed the Petite option this way and now you have to go to special sizes. It becomes very problematic when you go to search for something specific.

Example 1: I recently ordered a “Petite Luxespun Long-Sleeve T-Shirt”. I loved it and searched the site for other colors by entering that exact term. It produced results. I clicked it, selected a color and size, and ordered it—however, what I didn’t notice is that it did a bait and switch back to Regular sizes. I received the proper color and size but NOT in Petite.

Example 2: I repeated this action with another item I previously bought and liked: “Petite Cotton Gauze Roll-Cuff Shirt.” I didn’t purchase this time, because I noticed the bait and switch.

Please fix search problem and also make Petite option available on every item page that had a Petite option, like you used to have!

Thanks!

I was hopeful your web team could manage to fix the same bug I’ve complained about on three occasions now, but this new update fails to address the same issue.

That issue is broken search filters. Every time I try to filter by size BananaRepublic displays results and as I scroll down the list it, before I can get to the bottom, BananaRepublic does a Matrix shudder and the results become truncated.

For example: I just searched the Sale page for my size and the results were 76 items. Before I could scroll to see all of those items BananaRepublic did its little shake-shake and now I only have 16 items to view. It’s a hugely annoying issue and the web developers are losing potential sales from me.

Either your development team doesn’t actually read or act on feedback given or they lack the ability to troubleshoot bugs and fix them. Either way it is a fail. It’s also is disrespectful of the time it takes to bother reporting bugs. Your costing BR sales and working to frustrate people away from your app. One star is being generous.

BananaRepublic and the service behind it are built poorly. There isn't any other clothing retailer that logs you out so aggressively. You'd think they were building an app for the nuclear football or something. I went to place an order BananaRepublic logged out while I was shopping and let me checkout while not logged in and didn't even prompt. Big deal, right? I call to have the order, which shares the same email address as my account, moved under my account and what do you know? They can't. My day job is a programmer and I can tell you that is likely due to the mediocre system they've developed to handle orders and the corners they probably cut to save some money.

Love the clothing and style...And, I love how you can go back and forth between all the “sister” stores, BananaRepublic , and the online stores and your cart updates without re-logging in. However, some discount codes only worked online and not in my app cart. Also, repeated attempts to sign up for the Banana Republic email list only produced emails and discount codes for the other sister stores (that only worked for their items) – and NEVER Banana Republic...Small glitch maybe but, kind of frustrating and time-wasting.

I really like BR. It’s basically the only store I shop at because it’s good quality and great price. But what is going on with BananaRepublic? I haven’t been able to access my credit card for over a month. Started out fine. But now I all I get is errors when trying to log in to pay off my credit card. Not even after bouncing around on BR customer service for 45 minutes could they fix this issue. Not to mention unknown customer data they could not explain. Yes, it’s a small issue but it’s bothersome that they offer a credit card log in and it doesn’t work after working with their customer service. Very disappointed.

If you have a Gap/BR/Old Navy/Athleta credit card - you HAVE TO use BananaRepublic !! So many folks don’t link their cards to BananaRepublic and they fumble through email or their wallets looking for their rewards, don’t know if they have them, or worse yet, lose them!! I always know exactly how many rewards I have and have them in my app! I love knowing exactly how much room I have on my Gap card, how many rewards I have and I can use the coupons IN STORE!! So easy!! Easiest shopping app I’ve ever used!!

I had a BR card and had to close it due to fraudulent activity. BR issues me a new card with a new account number. However, with the new update, when I open BananaRepublic and check my “wallet”, it’s making me select between the closed account and the new account to view. There’s no way to hide the closed account! I find that quite annoying and there’s so solution for it. I even called BR about it and all they can say is that “the closed account appears for record purposes”. Hmm..

Hopefully the BR app developers fixes this issue! Before it wasn’t like this so I’d say the new update isn’t all that great.

The interface is intuitive and easy to use for the most part. Most of it runs pretty smoothly. My only complaint is every time you tap a link, there’s a slight wait time for loading (1–2 seconds for every new screen). And managing your credit card from BananaRepublic usually means you have to type in your password every single time, which is a slight inconvenience. Overall though, a convenient way to shop.

Everytime I open up BananaRepublic, there’s problems. If I put something in the cart, it’ll disappear if I switch the page. Checking out? There will be issues as well. After the 15th attempt at checking out, I press the purchase button only to be told my order wasn’t placed. BUT WAIT, THERES MORE! When it says it hasn’t purchased your items, don’t you dare press the button to buy again. Because you will be CHARGED ALL THE TIMES YOU PRESSED THE BUTTON. customer service will have ZERO record of it. ONLY WHEN THE ITEM SHIPS, is when they’ll have some type of accuracy. Oh and if you think you can cancel the entire order, cause you know, you’re fed up and all, FORGET IT, because it’s PAPERWORK you have to fill out. IM SO DONE WITH BananaRepublic.

I use to love BananaRepublic. I purchase items from BR and Gap all the time. Recently BananaRepublic has become useless. Error messages every which way I turn. Can’t load items to shopping cart, can’t update shopping cart, can’t check out, I can’t even browse the available items without getting the “something went wrong”message. It’s been like this for MONTHS now. I think it’s time you app Dept hires new staff.

Compared with my other banking apps, I like this one the least. As far as the shopping part goes, it’s fine. My problem is that I cannot see if there is a payment pending. On multiple occasions I have paid my bill twice because I don’t see any sign that I had it scheduled already. It also frequently signs me out and there are multiple areas to sign in to, each with a different set of login/passwords- I’m constantly asking for password reset even though I save all passwords in the keychain. Just frustrating to use BananaRepublic

I don’t see why you can wouldn’t add the factory store tab on BananaRepublic . It’s ok because I’ll be able to browse the safari or the Microsoft edge app to use the website and shop but within BananaRepublic I can only shop the main stores and none of the outlets clothing I buy near me at the BR Factory store or on BananaRepublic because the styles are slightly different or some items are exclusive to one store or the other. Put my factory tab on BananaRepublic please. Love

We love coming to the brea Store because Vi and Mariafernada have always gone above and beyond to help us. They have made us love this particular store and they treat us like royalty. Sometimes we walk in just to look but they go above and beyond to show us all the new clothing styles that just came in that we can never leave without purchasing something. That says a lot about their work ethics! Love the store and love the staff.

The design is clean. Websites are always more clunky on phones because their platforms are not necessarily compatible, but that goes for any website. The BR app is designed well graphically appealing, but there is no option to automatically sign in so you have to put in your password every time you open BananaRepublic and you always have to verify payment information, these should be able to toggle on or off as options to improve the customer experience, obviously if I’m downloading the banana republic app, I shop there regularly and want and easy check out experience.

What an amazing App! Thank you banana republic for making this transaction so easy for me. I shop online for my husband on Banana Republic and sometimes I have issues on the website but BananaRepublic was so easy and easy to navigate through the pages and manage my account at the same time. I give it 5 stars. Now I’m off to shop some more in the women’s section. Love it!!!! :) thank you!!!

- Parvin Lavassani

For whatever reason it forgets to save my password or the fingerprint function doesn’t work and it says I have incorrect login information but then when I sign on from a computer it works fine. Also it NEVER saves my card info which is kind of pain, I check the box every time! First world problems.... other than that though I love how you can browse all stores from one app definitely a perk!

I tried using BananaRepublic a while back, and it was garbage, but this new redesign is AMAZING! And there’s no more need to have multiple apps for all the other brands (i.e. Gap, Old Navy, etc). You can find everything in BananaRepublic and switch between them all seamlessly! Applying my rewards was a breeze and BananaRepublic is smooth as butter. Thank you dev team for all your hard work!

Beautiful app. Looks really clean and easy to navigate. Having to sign in every time I use BananaRepublic is annoying. Also BananaRepublic does not keep track of any of my orders, or points, or rewards. It says I have zero recent order and points. Also, not sure how BR screwed this up but they basically stole money from me. I sent back 2 items for return as they shipped incorrect to me and BR only credit refund me for ONE of the items.

I’ve never experienced this before with any other merchant. Maybe next time I shop BR it will just be instore as they don’t seem to respect their online customers.