Walmart - Shopping & Grocery Reviews

I have not been a Walmart shopper. Actually for a very long time because of horrible service. We are talking about 20 years I have not shopped Walmart. I have to say my Walmart on Utah Ave. in Idaho Falls, ID is amazing. I don’t know what’s happening with the staff or with management but attitudes are better and I have enjoyed shopping at Walmart. I don’t say that lightly. I am a sr. Customer service agent at my company and I take customer service seriously. Customer satisfaction is my pristine work ethic and my integrity is very important to me. I will speak about my experience on the spot. Nowadays we have many other channels to give reviews, social media, rating sites, many on the phone surveys and so forth. I wanted to share on the review site. I have voiced my appreciation in the store, however the review site needs to know in words from me. People can change words, as we all know, and I wanted to be one to express my experiences. I have been back multiple times and I will continue to come back. It’s even more enjoyable as we are getting back to some sort of normalcy due to COVID restrictions. I have to say thank you. It’s nice to see people liking what they do or at least fake it till you make it at least. I know I am just one person of millions but I wanted to share. Thank you all for your time. A new satisfied customer. RB.

I am so super thankful for this app! And I’m very thankful for the employees of Walmart as well. I got into a little bit of trouble in my younger years when I picked some things up at Walmart that didn’t belong to me. And I got in trouble when I went out the door. I was told never to go back into Walmart ever again but I continue to go back into Walmart and I continued to shoplift. I haven’t stolen anything from Walmart since 2014. When I go into Walmart I give the employees a great deal of respect. I got into a little bit more trouble and my attorney was able to get my Walmart charges dismissed because I picked up some federal charges. Now I shop at Walmart probably five days a week and I probably spend at least 3000 a month there. When my little boy acts out in Walmart or for instance once he put some thing in his pocket I brought him back inside and made him tell them what he had done. And he ask out and he screams and yells I take him to the front and let him know that he’s on a camera and this is not how you act in public or at home and the Walmart employees have always went above and beyond to help me correct my seven-year-old son. Walmart truly does go above and beyond andI’m happy to call Walmart my family any day of the week! Yay Walmart keep on providing excellent customer service! This Honorably discharged Veteran thanks you so much! 💥

This is so true, that Some Day we will be getting Slice Bread while it's still warm from here dropping on our landing pad everyone will have close to there exit door, where they might get into the tube runner. You'll lay down in this tube, type into the address you want to be at, in seconds your one hundred miles from your last address. It takes seconds for first hundred miles Walmart takes you. You'll make first thousand miles in Minutes Walmart takes you. Over seas or under seas it will take Walmart Hour to minutes to seconds to get you to there east or west coast of where you might be heading into that country that you have typed into that tube and be billed later for the weight of your tube of address you went to, or if trailer tube was also used and if trailer was with oxygen for another human or pet or food for freshness. This is How Our Days Will Be Off The Ground and into the Tube Supplied By Walmart and Several other places. But as For Now I Like The Way I Can Place A Order Today and have it in my hands to toss into to auto and Bring it With Me Within A Few Days is Really So GREAT FOR ME RIGHT NOW !!!! Thank You to All that makes This So Great for Me Now, Randy of the Northern Part of Michigan of the Lower Part. Merry Christmas and Please Have A, Great & Safe & Wonderful NEW YEAR 2022 !!!!

I never leave reviews on apps, but I felt that I had to for this one. I used to love being able to do a grocery pick-up on the separate app. Ever since they merged this app with the grocery app I have had nothing but problems with trying to place my grocery pick-up order and have had to delete the app and re-download it multiple times. I especially have problems with the checkout process. I’ve had items that I added disappear from my order when I go to check out. The app has frozen before and wouldn’t let me proceed with checking out. And there has only been ONE time that I have successfully entered my pin for my EBT card in a single attempt for an order. Every other time that I’ve entered it I continuously get a message saying “Something went wrong. Please try again later.” I currently have spent an hour trying to get it to accept my pin and it still won’t accept it. I’ve tried closing the app and reopening it and had to change my time slot because I was about to lose my original one. We’re in the middle of a pandemic and I have an autoimmune disease and three children. This app is supposed to make it safer and easier for people like me to get their food during times like this. Fix the app and/or your current pin-entry company that you use!!!!

Walmart does not have their website and associated email instructions working properly. The app says things like free delivery but then when one gets to the checkout, it says delivery not available. Walmart also does not restock their items in anything remotely close to a timely fashion. When one wants to reorder something, typically it is not available at one's Walmart store location of choice for an unacceptably prolonged period of time - if Walmart wanted to do more business and satisfy its customers, it would keep much better track of inventory and keep its stores stocked with items in demand in a much more timely fashion, instead of expecting customers to go to other much less convenient locations to get the items they want. Also, when Walmart sends emails to notify customers that items are ready for pickup, it gives false instructions. In my most recent experience, the email instructed me to drive to "pick up" to have the item brought to my car, but when I arrived, not only did the employee who answered the "pick up area" phone line tell me I could not pick up my items there as the email instructed, but he hung up on me when I questioned him about why the email gave false instructions. The discourteousness of this employee either reflects poor training by Walmart or just low quality personnel hired by Walmart. Either way, it does not reflect well on Walmart.

I greatly appreciate thes service. Very easy to search thru the app to select the items you want. Prices are shown, and are the same prices as in the store. You can select to allow substituitions if the item you want is not in stock. When you pick up your items you can elect to not accept the subsitute, and you are given credit right away. If you select no substitues then if they do not have the item, it shows that in your delivery notice on the app - and not charged, of course. After you have completed your list, you can keep adding items, as you think of them, up to midnight the day before. When you later go back into the app to add to add items, your list does not appear. You go ahead and select the item(s) you want, click to purchase and it will ask if you want to add it to your current order. Click “yes” then you can review your full order. They send you an email when it is ready for pick up (at the previous time you have requsted). You can also look at the app and see the progress as your order is being prepared. Then go to the store to the Pick Up area, park in front of a number and tell them you are there on the app. Or wait and they’ll come out and ask your name. It’s all simpler than this LONG explanation. Great Servce.

The first time I ordered grocery delivery my order was stolen by the driver, but when I contacted Walmart support I was met with excellent customer service. I ordered a second time without problem. However today’s just been a nightmare. I had my order scheduled for 7-8, and at 6: 46 received an email my order would be there at 6:52. At 7:13 I get an email letting me know the substitutions, and what was unavailable. 8:20 rolls by so I use chat assistance to contact a customer service agent, where I’m assured my delivery will come, it’s just taking longer due to higher volumes of merchandise being ordered. 9:10 comes so we called to ask on the status of the order (we doubted it was coming at this point but wanted to know what was going on). We were then rudely told that no one was home (uh, yes we were) so the ordered was returned by the driver, that the store was closed, and to call back at 8am to get my order rescheduled. What?! We seriously waited hours for our order only to be told off, and to call back the next day. Why couldn’t he just reschedule us or refund us, save us the trouble having to go through this again. And the whole time on the Walmart app it just said the status of my order was ‘preparing’, and still says that. This whole process has been a nightmare.

I love the Walmart app. I don’t like it that they use third party vendors for certain products and those products are double the cost of buying them from the store or any other office supply store. I also think it’s strange that they are recently constantly sold out in the stores, but that third party vendor has them for double the cost. Makes me wonder if the vendor is getting a deal, buying them up from the stores and doubled the price. These have recently became popular items. The only other thing with the app is their online grocery delivery isn’t up to speed with competitors. The competitors have your shoppers communicate with them as they shop. That way if they are out of something, and find something better, they instantly give you the option rather than not getting a substitute or getting a substitute that is completely wrong. I would like to see them bring that up to what the competitors offer. Plus I have had two deliveries just not show and had to contact Walmart through the chat for delivery and then been disconnected from chats. Other than that I love the convenience and I hope they continue to do delivery and bring the process up to what their competitors offer.

As soon as I get my 2 items that I have coming that won’t come on time I will be deleting the app and never going to Walmart or using this service again. So canceled the items I had in order and went to the target app and bought them there. Within 2 hours they get shipped and didn’t pay anything extra shipping. So just checked on the status of an order that told me it was shipped and I was told I would get it 4/27 end of day and now fedex is telling me 5/2 end of day. It’s just sitting at fedex. I understand all the craziness that’s going on right now but don’t tell me I’m going to get something a date and then it’s 5 days later. Will be canceling all the orders that haven’t shipped today and placing them with target. Came to this app cause some of the stuff I wanted to get off Target you had to pay so much to get it but I have placed a few orders and still waiting for stuff to ship and I have about 3 days before I have to get it. Was going to cancel my orders but you get apps like this where you can’t do it all in the app it makes you go elsewhere to get some stuff done. Let me cancel an order in the app not have to go to the website and sign in and do it there. The link in the emails to track an order you would think would take you to the app but no it takes you to the website and again you have to sign in. I don’t always have my passwords next to me and don’t use the same one for every account I have. Just like the company the app is below par.

I was standing in the store and I use my app on a truly daily basis because I work there. I was helping a customer and the app made me do an update. I don’t know if somebody is just making changes to look like they are being useful to keep their job, but this update is trash. If its the same people that made the changes to the apps for working there, it makes sense because they are now useless trash now too. We barely have employees so its great that some guru decided we didnt struggle enough so lets have customers constantly need help because the app is useless. If Its not broke, leave it alone, good grief. Li uugh u You cannot easily change the store you want it to use, it used to make a lot of sense that you entered one say to do ONLINE Grocery pickup orders, and press the other option was for online ordering and now its just a mess. I know that in store #423 that if you scan a clearance item it will not give you a price at all. It will always say “item not found at this store”, but yet its in your hand. When you pull an item up, you could click to have it check other stores, but not now. Just opening the app at all is terrible. I know my phone is full, but before this update using the app was easy... now just clicking on the app takes absolutely forever to load the page up... then i need to search and start to type and it gets stuck on ONE letter and still takes forever. This app is a useless piece of trash!!!!!!!!!!!!!

I never had a problem using the app and on numerous occasions I’ve found that products in the store are priced higher than they are in the Walmart app. Because at times I cannot find a price on the shelf for an item, so I will open the Walmart app and scan the barcode to get its price. Only to find out that It is marked at a higher price in the store which ill discover at check out and most employees will go ahead and change the price on the item to match what is listed online as long as they can verify the app’s price. However I have come across a couple employees who state they CAN NOT change the price to match what the app is showing to where one employee stated and I quote “Walmart does not price match Walmart prices!” That left me confused beyond the point of scratching my head and had to be one of the dumbest explanations I’ve ever heard on not wanting to change the price. I understand how Walmart no longer wants to match prices with its competitors but how can you not match the price with yourself it’s asinine and down right exhibiting corporate greed. If you could get this issue lined out and have your employees all on the same page that would be great especially if you take it in the direction that they are to change the price to the lower one the app is showing as long as it is within reason.

We have been using Walmart app for a few years. We have only had minor issues. Since the new update, we have had more issues in the last few weeks than we have had the whole rest of the time using the app before the update. These issues range from not showing items that are actually in the store, to not being able to pull up a map of the store to see where these locations are that even employees can’t find. The final straw happened when we placed a grocery pickup for the location we have been using for over a year. At checkout, the app apparently changed the location to a different store without a warning or confirmation. So we drove to the location we had been using for over a year. We check in using the app that no longer uses location to make sure you’re in the right place. We waited for over 20 minutes until an employee that brought out a different order, checked for our order. He informed us that he didn’t have an order. So we checked our information for the order only to find out what had happened. We then had to drive an extra 15 miles to get our order. I’m not sure who thought that the new app was a good idea, designed it, or approved it, but in my opinion, every one of these has failed to provide a useful app. I’m not even sure that this review will do any good, other than to let other people see that this app has so many issues that it is almost not worth using.

I ordered six items. At first all but one was going to be delivered to me. I went in to remove the bug spray that they wouldn’t ship, so I didn’t have to drive to the store. I went back to the cart, then the air mattress wouldn’t ship I would have to go to the store for that. So I went in and put the bug spray back on, since I had to go to the store anyway now. I moved everything to curb side pick up. A day later I get a message that the air mattress and bug spray are sold out. I had to sign up for the app to find that out. When I read that, I got a text saying my order is ready for pick up. I wasn’t posted until 12:30 pm today. But was sent 12:05 am. So I wasted all morning waiting to be told I need to go to the store to pick up items that were able to be sent to the house. So I have to drive to the store to pick up three things I could have had yesterday if I drove to the store, went in a purchased them. I could have sealed my tent yesterday and packed up by now but I had to wait till today. I won’t be home until 1:30. By the time I seal the tent and let it dry I have to pack it away tomorrow. So I’ve been put out for two days only to get three of the six items I need. That the app told me that you have can ship them then, can’t ship must pick up, to no we really don’t have those products. What a waste of time and effort. Now you want a nick name only to say I can’t us it because it is taken.

I used to love having an app for curbside pickup. It was more challenging to shop for curbside pickup when it was merged into the other Walmart app, but I still managed. Recently a new version of the app came out and it is terrible in many ways. The search for food items is challenging. I just searched for, “hamburger buns” and it couldn’t find any items. I searched for, “buns” and the first thing listed was, “hamburger buns.” Meanwhile I couldn’t get anything searching for, “fudge stripes,” but was able to find various fudge stripe cookies using a four word phrase. Every search seems to take several tries to find a phrase that works. Last time I ordered, the app told me that my order was delayed when it was ready. This made it impossible to view and approve my substitutions. I finally called and found out that my order was ready. Several hours after I picked up my order, the app notified me that it was ready for pickup. The new app is hard to use on my iPhone because only half of the left column of item descriptions and buttons to click show up on my screen. I have a time reserved for this evening, but getting through the ordering process is such an ordeal that I have decided that it will be quicker and easier to shop and a less expensive store in person. I used to do Walmart Pickup orders 2-3 times a week because it was quick and easy, but now they hassle of dealing with the app outweighs the convenience of curbside pickup.

I’m not sure what the problem is because I used to have no trouble with this app or ordering online. I always had a fairly smooth experience. However, for the last month or so, I cannot check-in the way I used to when my pickup order was ready. I used to get a text and email. Now I only get an email, but when I try to check in with the email, there’s some sort of glitch. It doesn’t take me to the same screen in the app that it used to. It used to estimate my distance to the store I was picking up from, and then it would have me enter my parking space number when I arrived. For some odd reason, it doesn’t do that anymore. The associates are always nice and helpful in looking up my order, but I didn’t have to go through that process previously when the app was working correctly. Then today I am trying to add a couple of items to my pickup order for tomorrow, but it won’t let me add them to my existing order. It’s creating a new order instead and wanting to charge me a fee for not having a minimum $35 order. It will let me adjust quantities on items already in the pickup order, but it isn’t letting me add anything new. I used to have no problem adding items (within a certain time frame) after submitting the order so I don’t know why it’s a problem now. Not sure what has changed, but it is definitely not as user-friendly as before. Please fix…

I think the app is great, but as with all things, there’s always room for improvement. It would be really nice if you could look at the grocery pickup substitutions and opt out of whichever ones you don’t like before you even get to the store. Since I can’t do that beforehand, it forces you to talk face-to-face to the worker to identify what you don’t want, then they have to spend their time on their scanner and in your trunk digging through your groceries to try to find what you don’t want. It wastes everyone’s time, plus this is just further exposure during an activity that’s supposed to be darn near contactless. This applies to the site as well, both of these things could be better. Also, sometimes when I search for something, it’ll bring up only certain options but when I select one and then look at “similar items,” it’ll show me more options of what I actually want. For example, if I look for “Kiwi protector spray” to find Kiwi protector spray for a tent, the single thing that comes up is Kiwi Camp Dry Performance Fabric Protector Spray (which is not exactly what I want). But then when I select it and look in “similar items,” the thing I actually want (Kiwi Camp Dry Heavy Duty Water Repellant) suddenly shows up... maybe my keywords aren’t the best, but I feel like it’s not too far off base, especially if I put Kiwi and spray.

Ever since they combined grocery and retail it has been nothing but problems. Concept was good, execution is horrible. Navigation, menus, and lists are cumbersome and confusing. Before change, we were able use app under one account between my phone and wife’s, which allowed us to each create and edit our grocery list in unison. We both have the same iPhone, iOS version, and Walmart app version…. But neither app looks the same. Her app looks totally different than mine. I’ve tried uninstalling and reinstalling both, and logging out and back in. We can no longer create our list between phones, changes do not sync. Furthermore, we have a 50-50 shot of even getting our groceries. Seems our orders get stuck in limbo. Either “we are preparing your order” or “out for delivery” , but never arrives. Worst part is they put a charge hold on your bank account and it takes weeks and numerous calls for them to remove hold, which ties up our funds. I’m still waiting on our hold release from an order I never received on Labor Day, two weeks ago. My app still shows my order in progress and I can’t remove / delete the order. Every time I call their customer service on these issues, they just apologize and say the will fix it. I get that it’s a new world with covid. But, we didn’t have these issues the first several months of the outbreak. Seems our issues started when we forced to use the new App.

I see all the bought and paid for 5 star reviews are flooding the very top but as soon as you get past them all the one star reviews. The app is utter trash. You can’t find anything. For some reason they got rid of actual departments and show you a select few nod then they don’t even show you everything under those select few departments. Unless you know exactly what you want, browsing is an absolute nightmare. And typing in key words, like, gluten free, will only bring up about half of what the store has. Stuff I saw in store that’s gluten free, didn’t even show up when I searched gluten free, and this is with everything, not just gluten free. That’s was an example. Also I’m sick of stuff showing up as being in the store, you get there and it isn’t there, and if you dare ask for help, employees stand there and argue with you. That’s if you can even find an employee to argue with. Stuff that says unavailable will be available and don’t get me started in the price difference of what it shows you it is online, even if you choose in store or pickup, the vital price in store is usually more expensive. So it lies and then again employees argue with you over it. This app gives me anxiety opening anymore because you can’t just simply pick a department and see everything that’s in it. HATE it. Also this is probably the 4th review I’ve left, from this account alone, so I know they are being deleted.

I ordered 2 tires today in store at the tire center with the counter person confirming they were in stock and ready to be installed after purchase at their Walmart store after confirming purchase on the Walmart app I recieved a message from the app that tires would be ready for pick up first at 4:30 Pm this was at 2: pm so I drove 30 minutes back home and called in at 4:30 to see if they were ready, the auto center is open till 7:pm so plenty of time (I thought) to get them put on! I was disconnected after being after being on hold for 40 minutes, then called back and told that the order was cancelled and the tire center closed early, and they would have to be reordered and try the whole thing over another day! Every time you call to ask for the tire department you have to listen to a prerecorded 5 minute recorded spiel about Covid 19 before you can even press a department number to talk to someone and the Auto center isn’t one of them you have to go through the switchboard first and Wait for someone to answer and then ask them to transfer you to the auto center then you have to wait for someone to answer that phone which if they don’t in 5 minutes or so then you have to go back through the switch board and start all over! So if you don’t have a job and can spend a few days trying to get your tires put on to save a few bucks on some cheap tires maybe that’s fine, if not go another route!

At I started using the app at the height of COVID. It was simple and great. Now they are trying to maximize profits by merging the grocery app and full store app, and it has made food shopping loathsome. I literally never write reviews, so the fact that I took any time out of my day to do this is proof of how annoying this new purchasing experience is. After the change if you ever want to shop for anything, it is a confusing many stepped process. Did you not have a UX or UI team working on this at all? The literal point of good design is to have the least amount of clicks as possible. Now, instead of groceries being clearly labeled by department, I have to use the “Search bar” to look for specific things, which cuts out browsing altogether. The worst part is that every time you search for a food, you then have to click AGAIN to say that you only want to see foods that are deliverable. WHAT?!?Why? If I have a grocery list of 50 things, that is 50 times I have t click the “delivered” button. The worst is when I put something in my cart and find out only when I am checking out that it is not even in store and is being shipped from a separate location. I LITERALLY JUST HAD KETCHUP SHIPPED FROM A SEPARATE LOCATION. IT CAME IN ITS OWN BOX. Not only does this not make sense, but it is terrible for the earth. Corporation like this are destroying the planet for no reason. TRY INSTACART