Walgreens Reviews

by Imsscott

If you try to use Walgreens to schedule a covid-19 vaccination you're in for a world of hurt. You're going to have to spend hours each day typing city names, county names, zip codes and if you are extremely lucky to tap at the right time, you'll get a green "Vaccines Available!", and then you fill out a form and at the moment you think you've hit pay dirt, you get stopped cold, and they tell you to try again, so you keep hitting the button, and keep getting rejected, until you get tired, and your session times out and you have to go back to very beginning and start the process all over again. At some point this app' server can't handle millions of people doing the same thing you are doing and you can't even connect.

The problem is that their system doesn't remember that they told you that appointments are available and don't reserve one for you. You're actually racing against thousands of other people to the finish line for a few open spots. It's like an airline telling you that seats are available on a particular flight and not booking you at that moment, but rather telling you to hurry on over and when you get there, they tell you there's no seats and you should try again some time.

What their system doesn't have is conversational transactions. It doesn't use enqueues to prevent separate transactions from accessing the same data at the same time. That's fine for filling prescriptions, but awful for making reservations.

by Dillsnit

It’s pretty sad I get My Prescription every month and it’s too early to drop off the prescription so I set a reminder to drop my monthly prescription on The 15th of every month. I use a paper script because if my dr sends my prescription electronically at my monthly appointment it’s too early and this app rejects it so when the 15th comes around (that’s when The this app Pharmacist they told Me I can drop off the script each month) If I come on the 14th they can’t take my paper prescription so I have to come back and try again. When I came in on the 15th of this month they said I would have to come back on the 17th. I called today and they still don’t have my script that I’ve been on for close to 20 years. I ask myself is this app really that operationally dumb in supply chain management that they can’t predict that I will need my meds on the 15th? It’s not a non linear equation it’s simple to predict that I will need my meds on the 15th of every month. I already brought my other prescriptions to Walmart in Delray because this app in Boca Raton on Clintmoore and Military further screws my prescription up and can’t tell Me when they will have it. It’s weak that they can’t predict that I will need My Prescription even though I get it in the 15th of every month for years. If they can’t tell Me when they will have it soon. I will have to reward Walmart with My Business instead.

by KnATucker8810

Add all your coupons, check the local adds, and then double check because there's no way your going to get that good a deal! Realizing your accurate you rush out the door to the amazing this app you shop at nearly everyday. When you arrive they have everything you need and more so you end up easily spending $200. (Note: It still is the sales that made you come in but your saving so much you feel there's no way you can afford to not get extra) Your coupons will not work at the end, the cashier, assistant and general manager will not be able to help and customer service will almost always condescendingly call you a thief. If it's not hard enough to call feeling completely petty then we have to listen to their foulness. APPALLED! All over a $10 coupon that's advertised a thousand times in your store. This was my favorite store and it's very very saddening to know I now must shop at four new stores in order to compensate for my once beloved this app. This is seriously upsetting as I truly loved my this app and all the employees too. Everyone there knows me and treated me so wonderfully and remembering my boys but I cannot continue to be treated like this and let it go any longer. I'm sorry to say I will not return to this app this time because it has gone far enough and clearly isn't going to stop.

by Tommeh!

Walgreens is the worst. It used to be great, but all of the changes they’ve made over the past 6 or so months have made it so buggy that it’s barely useable. For the past several months, I’ve been unable to use this app Express to order my prescriptions for delivery- despite the fact that the prescriptions are fully eligible. I have to instead call the store to have them do it manually. I’m completely unable to do it on both Walgreens and on the website from my laptop or phone. It’s hit or miss if Walgreens even properly loads my medication status. It doesn’t always submit refill requests for me. Now, most recently, I can’t even get Walgreens to sign me in! It’s just been saying “service unavailable” for the better part of a week. How am I supposed to use this to manage my medication when it’s so horrendously unreliable. If you’re going to overhaul an app that people rely on for medical reasons, you need to have better testing in place to make sure that it’s stable.

Update: It’s been broken for months. I still can’t use Walgreens for basic things. I’ve decided to delete Walgreens and just stick to calling the store instead. It takes way longer and is infinitely less convenient because this app’ phone systems are awful too, but at least the people who work at my pharmacy know what they’re doing and are used to hearing customers say that Walgreens and website don’t work anymore, so they’re happy to accommodate.

by Tristarz

I have used Walgreens forever but this current version is bad and don’t blame COVID-19 like everyone else. 1) I only use it for prescriptions, to order and to check status. All I need is prescription name, doctor, quantity, last fill date, refills available until which date, date available for refill. Put this on one page so I do not have to hunt for it. Let me refill it from that location. 2) Also, the last 3 prescriptions magically have had auto refill turned on. Auto refill has had problems in the past, I do not use it. 3) I needed to update my credit card for Express Pay. Cannot find it anywhere. Search cannot find it either. 4) Recent doctor visit, had prescription renewed, sent electronically. When I needed to fill prescription app accepted order but never processed it. Tried 3 times. Had to go to store. 5) Would have commented using app but could not find how, so I tell the world. 6) All these concerns here used to work and were available in previous versions of app. Changing apps should make things easier. When I managed programmers I used the most inept, simple person I could find to test the program. If they could understand and use it, we placed it in production. I was not that person.
7) When you lookup a store location it does not tell you when it opens and closes also the pharmacy hours are not shown. If you look after something is closed Walgreens says “closed” and not when it reopens.

by Ittybitty121

It took me 1.5 hours to add 6 items to my cart because the updated app kept making me log in over and over and over again. Pain in my ***! THEN, I go to check out and....... “sorry, an error has occurred, please try again later.” Also, wouldn’t let me search for items. Didn’t show in my savings at checkout the $9+ in “rewards” that I’d accumulated. If it isn’t broken, don’t fix it. This frustration might actually be enough to keep me from coming back. Used to love ya..... ****UPDATE.....I’ve been trying for 4 days to to place my online order. I can’t remove items from the cart and navigating is all over the place. I can’t “attempt “ to place my order again when I need to remove items from my cart and it refuses to let me. I got fed up. I’m housebound and depended on you for years to get items delivered to me. I just finished placing the majority of my order with a competitor. I prefer your items as they are packed nicely and are clean..... but your new app update pushed me to a point. I NEED items and your app wouldn’t allow me to purchase them. You lost my order. I’ll try one more time in a week for a few other items. If you don’t have your app fixed, I’m done with it. Who needs this kind of stress? I’m not going to jump through hoops and spend 4 days trying to get YOU to take MY money.

by UrgentMW

If I could give a zero I would. The New App updated process is completely & utterly a mess. Disappointing & frustrating to say the least. Ongoing months with this migration with the platform & numerous updates that have failed. The pharmacy section has taken the worse turn ever & I really don’t have any confidence in the improvement @ this point. It doesn’t keep accurate tally of my refill amounts (so I don’t have to notify the doctor for refill submittals to the pharmacy which is a major task for approvals) redundant or missing prescriptions from Walgreens . All my prescriptions have become delayed or NEVER notified to the pharmacy to become a working order/lost in the system/have to do everything @ the counter/refund my manufacturer discounts that’s also applied in addition to my insurance coverage discounts (they somehow how frequently lose the attachment record in the system & have to rework the invoice in the store/reprint new ones. Can’t pay in advance so I can just pick up - still end up swiping in the store when my payment authorization is on record in the store along with my rewards card info. These prescriptions are time sensitive to be filled (people’s lives in jeopardy being off some medications). This should have had a major team working on this after months of online testing to correctly migrate. I don’t have any confidence @ this point after months of this monotony.

by ChessMark

Downloaded few weeks ago... Transferred one prescription after setting up account but didn’t get acknowledgement. No status on app two days later. Went to Lorton Pharmacy and prescription transferred but app keeps giving me ‘NOT A MN RX AUTHENTICATED USER’ error anytime I attempt anything prescription related. Access fine via website with same credentials! Called week ago to tech support and told ticket was opened! Told someone would contact me regarding issue. Been five days and called again... no status in ticket, no resolution and was told another trouble ticket for next tier was opened!?!? Manually transferred 4 prescriptions via Lorton pharmacy and web site gets updated but app has same issue.

Have tried deleting and setting up account with text verification working fine... SAME PRESCRIPTION ACCESS ERROR!!

UPDATED REVIEW: Called customer support several times... got lousy support! Shifted around numerous times and once sent to my local store for an APP/Website Issue!?! Couple of times I was disconnected!?!!! Over 3 weeks, I’ve opened several tickets with tech support but they were never located a few days later when I called! DECIDED TO SWITCH TO ANOTHER COMPANY AT THIS TIME!! Shame that your company can’t seem to resolve simple APP issues regarding pharmacy prescriptions! That’s your primary business!?!? 🤔

by HuskerAlum

“Balance Rewards for Healthy Choices” hasn’t worked for several weeks... ever since iOS 11.3. Page won’t load. I’ve emailed this app about it twice, but have yet to receive a reply.
This whole “Healthy Choices” section is poorly coded anyway... very buggy and unreliable. e.g. The various activity apps don’t stay connected and/or don’t sync reliably (I periodically disconnect them, sometimes even delete and re-download, to get them to temporarily work again... I’ve tried at least 10 different recommended apps, all with same issues); the this app apps always retrieves my ‘steps’ from my iPhone Health app yet oddly Never pulls in my blood pressure (I’ve even played with settings various ways to no avail).
Also, general navigation on Walgreens is clumsy. The back-arrow follows your cookie-crumb backwards rather than taking you directly ‘up’ one menu level (this would be fine IF you also offered a way to jump directly to the ‘home’ screen).
In summary, I work in the technology Innovation industry so have evaluated, designed, and used many apps (mostly B2B vs B2C thou). And as a mainstream app, this app’ is easily one of the worst!! I would suggest you learn from the likes of Walmart, Kohl’s, and Target if you wish to remain competitive in the mobile space!!!

by Bandon1

I’ve used this app photo app for a few years now. It’s convenient and fairly easy to navigate. However, most times it takes FOREVER to upload, which is an issue if your phone sleeps before its finished. The color is typically good and photos are clear, which is why I gave three stars.

My biggest issue is that so much of the picture is cut off each time. I’ve been told to go to the crop option and adjust the edges, but it still doesn’t help. For example, a few of my students wanted a selfie of us. We knew those on the edges would have a tiny bit cut off, but on the original it’s a little hair not in the frame. Even after checking the crop feature to make sure the frame was as large as possible, it cut the people off on each side so much that we each had half a face! Seriously, it went from being fully in the picture (minus a little hair), to each of us having the entire side of our faces, including one eye and half a nose, completely gone. My six year old students have been very disappointed. This has been an ongoing issue with multiple photos. this app employees have not been successful in helping, so something needs done farther up in the co.

Lastly, why can’t an order be saved, so if it glitches everything isn’t lost? Again tonight I spent over an hour editing over a hundred photos. When I clicked next it glitched and was gone. Because of this, I changed it to two stars. This has happened WAY too many times.

by BTRluver&shakeitupluver

I love that I can just order pictures through Walgreens instead of having to go to this app and print pictures there, but Walgreens ALWAYS crashes and it gets very frustrating. I don’t have the time to go through the pictures I want to print and wait for 30 minutes for them to upload just to have Walgreens crash and I have to do it all over again. Also the uploading process takes forever and if my phone turns off from just sitting on the uploading page for so long then my uploading process cancels because Walgreens closes. Another issue I’ve had recently two times was a picture in my order was never printed, along with another order where I tried printing 3 pictures and I only got one of them but I had 3 copies of that picture which I know I didn’t order. The main issue is the length of time it takes to upload and submit an order and Walgreens crashing a countless number of times while trying to upload. This has been a huge problem for a very long time and I’m surprised it’s still happening because I know some friends and family that have had this issue as well.

UPDATE: i love the new update !! ordering pictures (so far) hasn’t been a hassle at all ! i’m very pleased with this part of the update. i only use Walgreens for ordering pictures so i don’t know how the rest of it is but thank you for finally fixing the photo part ! i hope it stays like this in the future !

by CartwheelStacker

Since the upgrade, Walgreens doesn’t allow me to check off progress on my selected healthy choice challenges. I communicated the issue and provided the very specific details that were requested, to be forwarded to IT. That was 2 weeks ago. Nothing has changed, yet. I can access the challenges on my Chromebook, but had a difficult time locating how to access them on the website. Today, I placed an order for contact lenses. It must have taken me over an hour. I had to keep going back and forth between Walgreens and the website because neither would process the order once the items were in the cart. I wanted to upload the doctor’s prescription, but .pdf’s are not accepted. Why???? So, back to my phone. Two options were available - upload from photos or take a photo at that time. I tried both methods, but neither was successful. So, I had to skip that advantage. Then when I entered the credit card information at checkout, it did not process, stating I needed to call them. Nope! I attempted a different card’s info., which was finally accepted. (There was no account-based reason for the 1st card not being accepted.) Why would developers release a new website and app that hadn’t been “tested” to assure that all aspects worked? FYI: I use an iPhone SE 2020 and an HP Chromebook 2019. Come on, this app! You can do better!!

by BennyBoom97

Walgreens could be better by allowing you to have access to photo order information/history. I do like Walgreens for prescription status. Why can’t they do the same for photos. I don’t even know if my order is processed or even ready. I placed photo order from my iPhone XsMax at 900am. I received email but never received text or email that order was ready. I called the store at 12:14pm to confirm the order. Many times the store says the system gets backed up and can’t download the photos. I should not have to call store to confirm order. I couldn’t even find and record of my order on Walgreens. I think this app trying to consolidate things on Walgreens but I have to go thru many steps (even logged on to the website) to find or locate info. #hassle. Thinking that my order didn’t get processed, I resent the photo order to another this app.
Update: When I called the lady at my neighborhood this app said the order was ready but the tag printed on the photos says 12:14pm which was the same time I called. The second this app photo order was processed and ready in 15-20 minutes. All I just ask is that the this app app be updated to include photo order status. I hate being in a rush and stop at my neighborhood this app and they tell me that the photo machine is backlogged because it can’t download the photo orders. #2019not1999

by LoveToRead99

Walgreens is handy for renewing prescriptions which is what I use it for. To get the most out of it you need to learn the quirks. (1) Enter prescription renewals as if each one was the only one. If you enter multiple renewals on one order you will only get the first one. All others will be lost! They keep telling me this has been fixed but it hasn’t. (2) It likes to text you when you’re due for a renewal but it won’t tell you which medicine needs to be renewed - you’ll have to figure that out (the pharmacists won’t know either). And, fairly frequently, it will text me that a prescription is due for renewal and when I figure out which one and renew it, quite often the renewal is too soon for the insurance. Better to renew on your own timetable. (3) Walgreens will want to text you when your prescription is ready but it’s better to check by logging in and looking at the prescription status. Sometimes you think it will be ready and it’s not for a reason you’re not expecting and only by logging in will you find this out. Or the prescription has only been partially filled - but Walgreens won’t text you that it’s been partially filled - you have to log in for that information. Other than that it works well enough.

by CocoBark

I wanted to make a card stock photo card for my friends birthday. After uploading the pictures, filling in and deciding on the text, and signing the card (more on that later) I selected the premium card for 3.99. It alerts me that this premium style card is not available at my selected this app store. I decided it would be worth two extra minute drive to get the card from another this app store. The problem is, in order to select a different store, the only way to get back to the Home Screen is by “starting over”. This means that I had to go through the whole design process again. Eventually, I just made dummy cards until I located a store that could print the premium style card. This could have been fixed by allowing customers to “save” projects.
Secondly, this app template allows you to hand sign the card using your finger. There is no zoom in or eraser options to help you clean up any finger signing mishaps! This means that if you don’t like how you signed one letter, you have to restart the signature over from the beginning. I was signing several names. It would have been better if I could have erased my mistakes or been able to zoom to write a little more precisely. This was not an option. I like the quality of the photo product overall, but I think Walgreens needs work.

by Chick-of-the-Lill

Every month for a year or more I attempt to refill my (narcotic) Butrans patch. The refill rx is there at the store. It is sent electronically by my physician, in front of me, at my appointment. You will not let me request a refill until exactly 30 days from the last refill...not a problem. So, I have worn my last patch for the final day. Now I can request a refill but you never have the med in the store and you have to order. It takes 2-4 days to get the med in and now I’ve gone without medication for 2-4 days. That’s a problem, plus you never let me know when the med arrives at your pharmacy so I’m waiting around for you to notify me which can add more days. I have discussed with my physician and the best probable solution is to order all meds from my employer’s hospital pharmacy. Also, the Teva brand is pretty useless but hey, saves you money and my copay is the same. I am a healthcare licensed person who specializes in federal and state regulations so I am aware of certain restrictions. I doubt you can do anything to correct but I wanted you to know why I left, when I do leave. Trying to juggle 2-3 pharmacies is ridiculous.

by MeeksLisa

I have several prescriptions I take daily. When I visit my doctor for followup, he writes new prescriptions for those prescriptions. If I’m not quite out of any of them I just go ahead and have my this app pharmacy put them on file for future filling through my this app app. I’ve been using it several years now and love it!! It’s so convenient and easy to use. I only have one issue. When I try to fill a prescription that I have on file, Walgreens puts that prescription in a category that “requires action”. Most of the time I’m also refilling a prescription. I go get my prescriptions when Walgreens notifies me they are ready, get home and then realize I don’t have one of my prescriptions. Looking back on my app it show that prescription needs attention. That requires me to call, talk to someone, then it’s filled. But I’m already home.

It would be much more helpful and convenient for prescriptions such as this to go ahead and be filled so customers aren’t inconvenienced or possibly miss taking a medication because they didn’t realize their requested prescription is stuck in a black hole. The pharmacy personnel have no idea these prescriptions requiring attention even exist. Hope you can fix this issue. Thank you for this awesome app!

by Rym1993

I love Walgreens, it makes it convenient to refill my meds easily. But auto refill always gets turned on! I had it on because it had been convenient. But then they’d start sending me refills four days before I need it, giving me extra, but then it’d refill again 30 days after the last refill. So eventually, I’d have a month supply stocked up and I’d be sent even more! So I turned auto refill off for all my prescriptions because I’ll handle refilling them myself. No problem. But now every time any med gets filled, it turns the freaking auto refill option back in! Each and every GD time! I know it’s a small task to change it, but now I can’t refill one med because it was on auto refill to be sent home (I prefer to pick it up in person, I don’t want my meds stolen). I turned auto refill off for that and changed my setting to always pick up in store. But now I can’t refill that one because it still thinks it’s being mailed even after the feature was turned off, because it was already sent to be filled. So irritating! Please include a “remember this selection for future prescriptions” option! And make it actually work!

by Belcuore

I think the updated version is meant to take care of all the issues I had with Walgreens . It gets very slow. It shows old coupons. Apart from the fact that sometimes it shows coupons that are not recognized at the stores. I like the prescription refill and shopping online with Walgreens . I hate it when it shows an article as available and in the store is not.
Update: App is even worse now! I don’t know what happened but it’s buggy as hell. It freezes while loading products, the Rx page doesn’t let me refill prescriptions accurately and the option to pay for them is not automatically offered as I have to now “look around” the site to apply for it again and again. I even get messages that Rx was received or that it was ready to later go to the pharmacy and be told that they have no record of it. In Puerto Rico some employees do not understand what 6 feet of physical distancing mean although they play a recording about it on their speakers every 10 minutes.

by Photo Mess

Great service in the photo department today around 3:45, 2-3-21. First time ever I tried to transfer photo’s off my phone . Needless to say I failed. Went there to pick up my pic’s so I thought. Got there and they couldn’t find my pics. So I tell the guy who I didn’t get his name but thought his tag said shift leader. It was my first time doing this. I show him my phone says photo sent . He takes a look a says oh you forgot this part. So fixes it. I tell him ok, I will pick em tomorrow . He says how many pics did you have , I tell him about 7. He says no problem I will do it now. Oh this gets better, I thank him . As I am standing there he is getting my pics and he says to me , did you mean to cut this people heads out of the pic. Of course I say no, I told him I was trying to “crop” it. He fixed all my pics for me. I know this is lengthy but I am really into great customer service as I am a manager in the health field. This guy was absolutely exceptional!!! Treat him well, as he treats your customers great!!!!! Just found his name Jason, on my receipt , at the Sault Ste. Marie store.

by ---appaddict---

This feature was huge for me. It meant everything because I am too ill to wait in the long lines there and it was just great the one time I used it. I went back & the option is gone.
I talked with someone on chat told me it was randomized feature. this app randomly chooses who to give express pickup to and who they will take away from. I don’t even see where random has any place in user friendliness or customer care. Or patient care. With The exception of trials.

In all the apps I’ve ever tried, and there have been many, I have never seen any developer, especially working with medicine, to randomly implement & remove features like this to people. Perhaps this developer has no idea how important not having to wait in a long line when you’re really sick Development is not a game, at least not for the developers that I speak with who’s apps I’m happy to use. I wish I weren’t sick so that I could articulate more clearly just how this never happens. Congratulations, you’re the first to play with your customers and willing to gamble tens of thousands of dollars a year by doing so. Done with your store and app because you know two little about pharmacies care and about building apps for people. this app always has trouble connecting the dots.

by Heyer Fan

Walgreens is easy to use, when it works. However, it becomes confusing when the email refill reminders arrive without RX information and I try to refill using Walgreens : sometimes it creates multiple refills (be careful that you pick up the first refill at the store otherwise you may be charged hundreds of dollars) or simply does not refill. Additionally, the pharmacists often do not call the doctor when a new Perscriptions is needed if I send the notice through Walgreens — unfortunately, this flaw has come close to putting my family members in the hospital when I have expected to pick up a prescription only to find out that no one had called my kids’ doctors. Of course, if there was some way Walgreens could notify me that contact with the doctor is needed, I would be delighted to call the doctor hourly to keep my kids out of the hospital. The worst part is that Scripts sometimes completely disappear from Walgreens . For example, a cream that keeps me from needing a catheter and surgery actually disappears from the list of Perscriptions every time the pharmacist needs to call my doctor to refill it. When I go to pick up the prescription after ordering it through Walgreens , it is missing from my list as if it never existed. Finally, there are times that I simply cannot see my Perscriptions because they load indefinitely. When it works, it is convenient, but when it doesn’t it is a dangerous health hazard.

by BennyBoomBah2011

Walgreens could be better by allowing you to have access to photo order information/history. I do like Walgreens for prescription status. Why can’t they do the same for photos. I don’t even know if my order is processed or even ready. I placed photo order from my iPhone XsMax at 900am. I received email but never received text or email that order was ready. I called the store at 12:14pm to confirm the order. Many times the store says the system gets backed up and can’t download the photos. I should not have to call store to confirm order. I couldn’t even find and record of my order on Walgreens. I think this app trying to consolidate things on Walgreens but I have to go thru many steps (even logged on to the website) to find or locate info. #hassle. Thinking that my order didn’t get processed, I resent the photo order to another this app.
Update: When I called the lady at my neighborhood this app said the order was ready but the tag printed on the photos says 12:14pm which was the same time I called. The second this app photo order was processed and ready in 15-20 minutes. All I just ask is that the this app app be updated to include photo order status. I hate being in a rush and stop at my neighborhood this app and they tell me that the photo machine is backlogged because it can’t download the photo orders. #2019not1999

by DSGR59

I’ve used this app every time my insurance comes to it senses and comes back to this app and Walgreens instead of improving it just gets worse and the text alert from the actual computer generated pharmacy app well, let’s just say every improvement is a step farther away from the truth.
. You get a alert saying fill time, so you call, not time,then it’s time and they either ( Walgreens not employees it frustrates them too!) text and alert you a million times,you go to pick up it’s not even been put in! No, this doesn’t happen every time but in this day and time when we’re all busy trying to keep up with all the computer upgrades ( lol) let’s just say I don’t know what dictionary the powers that be have but, upgrades means a whole different thing in my dictionary maybe I should let Walgreens powers that be borrow MY dictionary. And this no way reflects on the staff I feel terrible for them doing a job when Walgreens needs ALOT of tweaking but, just as if the chef burns your steak at the restaurant it’s the wait person who gets less tip and more mouth time from customer while chef hides in kitchen. Well, enough of my rant it’s just frustrating as all (you know what)happier day to all and to Walgreens tweakers try again cause it ain’t workin😥

by Stageon

Ok so I want to like Walgreens since this app is my pharmacy and the local store is good as well as the desktop version on my computer browser. But the iOS app needs work... 1) It seems designed for the iPhone and wastes a lot of screen space on my iPad Pro. 2) Browsing to my cart takes forever! I mean 5 minutes sometimes. I’m on a fast connection and no other apps have trouble, nor does doing certain things like looking up products in the shopping section. Adding things to my cart is fine too. But actually tap the cart icon to see its contents/check out? It’s like there’s a queue of computers all pinging away at a single nationwide server. I’m sure that’s not the situation, but every darn time on either of my iPads I want to view my cart, it takes a ridiculous amount of time. Lastly, 3) Walgreens store page states clearly that the this app app ‘may’ use your location, even when it isn’t open. Huh? Please explain to us why Walgreens would need to do that *other* than for tracking consumer behavior in order to target him/her for ads, or other shenanigans. Good app otherwise, but because of #2 and #3 above I will not be using it. I will upgrade my star rating if these things are fixed.

by Lll1995

I am not sure what is going on with your app but it definitely needs to be fixed. It is one of the most undependable apps I have ever used. Half the time you can’t even get into it and it says it’s temporarily not available. Then other times you do get in and check on the status or look in status to see when you last refilled a prescription and you see medications that haven’t filled in a few years. That happened a few times this week. Come on people!! It’s really ridiculous the amount of times Walgreens has been messing up! I could understand that a smaller business having these problems but a large corporation like this app’s? Can you not find a team of techs who know how to fix Walgreens once and for all?? It’s very frustrating. Oh and I almost forgot about to mention how somehow I’ve had my settings set to receive messages by text and those stopped coming and the very annoying automated phone calls started coming and coming and would not stop. I did look at my settings and it was setup as text only and I tried to reset it but nope the auto calls just wouldn’t stop. Then I get an email from this app about a month later asking me how I want to be notified. Are you kidding me?? I have had texting setup for a few years. Get it together!!
Signed,
Very Frustrated Customer

by Shelleykelly

I use this app pharmacy to fill EVERY script we use! I must say that adds up to over 10 prescriptions per month ,if not 15. My family has used every other pharmacy in Lockhart and until we started using this app, picking up a script was a DREADED errand! Long wait times....even longer pick up lines. It seemed no matter how many times I updated our information something was wrong. It has been nice NOT having these issues with this app. Our prescriptions are always ready in a reasonable amount of time. We are individually notified when to pick up or if there is an issue that may need to be addressed. We have gotten to know the entire staff and are greeted personally upon arrival. The pharmacists are very thorough in making sure there are no possible drug interactions. My husband has several serious medical issues and medication changes occur often! We all feel at ease with Dan & Brenda in charge! The entire staff is knowledgeable and I just can not say enough good things about each one. We were even taken care of while OUT OF STATE.
So kudos to you all at the pharmacy in lockhart. The Kelly Family thanks you

by Supaflyjr

This is my continued review after using Walgreens for a while, maybe a year or longer...
I love Walgreens & I love being able to add coupons to my account & just entering my phone number at the checkout & watching the amount drop!... That being said, I have had some issues lately with the coupons not being subtracted & then my “Members only bonus points” not showing up. When I try to go on Walgreens & add a transaction to get my bonus points, it’s already been processed...but what happened to my bonus points?!? The store employees are no help in this area & they only tell me to contact the customer service number on the back of my card. I’m not sure why it works only sometimes but doesn’t work the other time...
I have discovered the Points for Healthy choices option, though. I love this & using it certainly is encouraging to get moving & check my blood pressure & many more action to encourage more healthy habits! LOVE IT!
But please fix the issue with the bonus points.
Thank you! J. Rasmussen

by Barbara's Baby

I have been going to this app more frequently since my great-grandson was born 2 months ago so I’ve had ALOT of pictures to print from my phone and they ALWAYS have an employee helping me and showed me how to do it with Walgreens on my phone. I did so a few days ago and didn’t hear back and when I looked at my phone it said Walgreens stopped working but saved my order so I just re-submitted it and hope it’s not a double order. One more thing I want to mention that the last time I was there I believe the person that helped me was one of the managers (wish I could remember his name) and I was having a little trouble with the development from my phone and when I asked for help he came over and stayed with me for me to complete my order AND I forgot about the advertisement for a discount but he told me to wait and he inputted the discount which was 40% which brought my order down to the $20’s!! The sale of other items is always great. this app on Firestone and Lakewood have me for LIFE!! Thank you this app 😄😄💙💙