MAC.BID Reviews

Don't waste your time. Descriptions and photos don't match. Never, ever, bid on an open box. They never have all the parts, products are used, etc. It ends up being cheaper to buy new. All pickups are about an hour from my home & anything electronic/electric does not work. Don't waste your time. Marketplace is a better option.

Tried bidding on 19 identical tv's all closing at the same time. I had been bidding off and on for a week. When it came down to a minute on each item, all my bids failed and I kept getting the response "bid failed, auction closed." I lost every single bid before the time was up. I was furious. That meant whoever was the last to bid before the last minute got the item. I have been bidding on this site for at least six months now and that is the first time that has happened. I think their site was overwhelmed by the response and crashed. I am angry and disappointed. Very unfair! If their website can't handle the traffic, they should shut it down until they correct the problem.

Almost all experiences have been positive. I try to only bid on/purchase items that are "like new" and 99% positive. Yes a couple of items were in bad shape but those were the items that were "open box". Buyer beware and if the item is high dollar item, for the love of god purchase the buyer's assurance protection which will give you a 5 day return option. Everyone at the site is super helpful and friendly. Do not listen to all the bad reviews of people that were so called "burned", it's not a scam. It's just do your homework!

What a horrible place. Its a junk store on steroids Nothing but other peoples returned item and trash. poor customer service on top of the garbage pile.

What a horrible place. Its a junk store on steroids Nothing but other peoples returned item and trash. poor customer service on top of the garbage pile.

What a horrible place. Its a junk store on steroids Nothing but other peoples returned item and trash. poor customer service on top of the garbage pile.

M@c Discount basically sells things that are garbage and says they are open box when they clearly are used and dysfunctional. Refuses returns and says you are taking a chance when you bid on an item - but they clearly mislead and post misinformation on their website.

So not sure if this will get to any kind of management or where this comment goes to but hopefully it’s the right place - So for two months I been calling the support service line and leaving messages about needing help with my account and never once have I received a call back - so under reviews I stated that I was only leaving a one star due to this reason in which I always understood that it’s your opinion on what star you want to leave and the reasoning but apparently not - because I left a one star they closed my account - I still have two weeks on a paid membership that I was told I won’t get compensated on - they aren’t even lettting me pick up things that are being transferred that I’ve already paid for - This item I paid for being it’s paid already now belongs to me - what is the purpose of being able to do a review if they are going to punish you for what star you leave - I pay each month faithfully and make lots of purchases and that being said I am a good customer - all these messages left with no return calls for two months is going to make any customer feel this way - I know I can bid through other peoples accounts still but I like my own account and through all this I said nothing bad about the company in my review except the no return calls - I would like this to be further looked into as they said I left a bad review on all warehouses and this is not true - I only said I was leaving a one star due to the no return call for two months from customer support - I am not a bad person and think I am at No wrong here so if this could be looked into it would be appreciated as everyone has their own opinion - I had a legitimate reason of the amount of stars to leave and if anything customer support is wrong for two months of no return calls - I even made friends in your employment such as good people like the Robinson warehouse manager Joel - Thank You for taking the time to read and hope we can have some kind of understanding - I honestly thought that after my review someone would have tried to contact me to keep a customer happy and not just shut him out

I liked the company that I have spent thousands of dollars with until an emergency came up and I was not able to pick up the items. I can not accept the careless behavior of higher ups that could care less about people and only care about the money in their pocket. Especially if a valued customer has an emergency and need an extension and charge you anyways. And don't give you your items... this is a scam said in their agreement. They really disappointed me and I will tell everyone about the lack of care and consideration for there customers. Very sad you spend that money and they just care about what they can get out of you. So sad when someone's in the hospital and left messages that they needed an extension and they disregarded even paying extra in holding the items and still no refund or help with items.. Frank Merz if he is still the owner ... I hope you see this. And know your business will fail if you don't take care of the valued customers that support you and refer your business. Poor business design if you look at the bigger picture.

Bought an Apple watch for $288 that did not work was still attached to another user and Apple could not help. They would not refund and when I complained they suspended my sons account, even though he didn't complain, I did. Not worried about losing me or apparently my son as we were told they have over 300,000 customers. Keep it up and your numbers will drop, you cant keep taking money and not provide product that works and keep a successful business. But you'll be rich by then so you don't care.

Garbage… complete hustle.

I think I'm starting to notice that items that were getting 'bid' on and I got outbid are still there and end back on the list the next day. So the folks that said MAC employees are bidding are right I think. So just hold your price and don't keep bidding. It'll probably be back on the list tomorrow.

I have to truly agree with another review - I was eating at eat and park and over heard a guy sitting at a table next to me saying he works for Mac Bids and that they sit on a computer and up bids so they can get a price they want on larger items

I have to agree with Kayla Wozelek about the skinny guy being rude - she did not even mention the location but I can guarantee it’s the guy at the Robinson location - he is the manager and is extremely rude - He acts as if he got complete control over you - I have a membership and get one return with 5 carryovers and I get the buyers insurance so a return should not even be questioned but this guy makes you feel as if your a piece of crap and goes out of his way to make a return extremely difficult on you - I bought a real relax massage chair for 634.00 and in below zero weather picked it up and when I got it home it did not work so I returned it at the Robinson warehouse and first he made me struggle with this chair by myself across the parking lot and up a long ramp in total was about 100 yards total and when I finally got it to the door he had a pallet on a pallet jack awaiting - he could have brought the pallet jack or forklift to my truck but instead he and two other employees watched me struggle this chair across the lot and up the ramp - I even asked him if I could use the loading dock or back up the ramp and got a no for an answer - when I got to the door with the chair and saw the pallet jack I was mad and asked why he couldn’t have brought it to my truck and he said it’s policy they are door pickup for returns only and it’s up to the customer to load and unload their merchandise themselves for insurance reasons meanwhile I seen employees helping other customers load their vehicles- I have spent tons of money at max bids and even have a membership but I’m now done because of this manager and in time I’m sure they will lose more customers due to him - he doesn’t want to do anymore than he has to - I’m not in his shoes but if I was this warehouse would be run extremely better and I would make customers feel as if they couldn’t wait to return and not turn them away - I’m not 100% sure but I’m pretty sure his name is Joe

Beware! I bought a vacuum with a bad battery. M@C still sold the vacuum with no warning of the non working battery. I aslo bought a airfryer that was cracked on the side and missing parts. This airfryer was not label as damage. I think that the store setup is an insurance scam. They are making money on the purchase of coverage to return an item to be sold again and again.

I love this store I am addicted And at the Butler store everyone is very helpful ⭐️⭐️⭐️⭐️⭐️

It started out good and then they started selling broken garbage. Nope!

U need to understand…This is a salvage business. U are buying returns, shelf pulls, overstocks, close outs, shipping damaged goods, used-n-returned items, u might even get ins claimed items from a box store damaged in a collapse bdg. . All jammed into trucks. This company & others like it buy truckloads for literally pennies on the dollar. A small % of wholesale, probably as low as 5% to as much as 25% of WHOLESALE. & in his case, due to the volume I see, I’d guess he’s probably contracted to take ALL trucks shipped. So his profit potential is huge. But not being guaranteed on quality his risk is big as well. I’m sure If he were to buy a salvage truck from Walmart, Sears, Kmart, or places like that, unless he’s worked out a deal at a higher %, so they throw him some decent stuff, I'm sure it’s going to be 80% broken junk or empty boxes because someone stole the contents. Overall It’s a good business and u do have the chance to save big. Well u did b4 everyone found it 😂. I’d say ur average savings has gone from 75% to 80% off retail down to 50% off retail because of the increasing number of bidders that get caught up in bidding wars. So with only saving 50% or less in many cases, u have to decide if the savings is worth the risk. ⭐️This is NOT a retailer ⭐️ Generally there is no guarantee! Yes you do have time to inspect….but could u imagine what it would be like if all interested parties showed up to do so? I honestly think this is something he’s banking on. That ppl gamble on quality instead of making the drive. I know I have, & I’ve been on both sides of the win/loss column. His business has grown well over the past 2 yrs. And he has expanded. He does offer limited transfers to/from some locations. And membership upgrades at a cost which gives u more but limited transfer options & return/refund possibilities. I understand that with the amount of trucks he receives daily his teams have to really hustle to unload sort, photograph, list, & link to a comparable retail item so u can read more about what it would be like IF, IF, IF it was brand new. Now that his site’s popularity & by proxy, (due to bidding wars), his profit margins & exposure has grown, I would hope he becomes more detailed in his listing. Especially considering the distance his business has reached. I drive 3 or more hours to pick up items. So inspecting them prior is not an option. I also wish he would consider opening up at earlier times a few days, so I could make it to my second shift job @ 2pm. I depend on the quality of his teams work, listing & describing the item accurately, & especially the detail in the photos. SO I HOPE THAT IMPROVES. Especially the photos. If it says open box, but u take pics of just the box, or u list it by UPC codes. Ur not giving me much to work with & those are things I’ve “lost the bet” on. I’m sure there’s a number of skilled ppl that would love to get broken or damaged items at a great savings so they could build an inventory of parts. Repair items and flip them at flea markets & garage sales for a little profit to supplement a retirement or fixed income. So I wouldn’t be vague on descriptions & photos. & continue to dive the price up while disappointed & loosing what would of been loyal bidders. I still plan on using his site but as the auctions go higher it’s become less. At a certain point I leave it for the ppl that have the money to burn on a higher gamble. I must commend his staff in every location I’ve been at! They have been extremely helpful, polite, & professional. Even dripping with sweat and winded they’ve been great! Kind, respectful, and more then willing to help. So in my opinion his workers attitude & effort alone is worth the continued visit to his site for the opportunity at, what’s becoming less and less of, a deal. I hope he/they see this and pass it on to the workers, with my thanks. Overall I would give his company 3 stars out of 5. With an easy potential for a 5 star rating. Simply because, as I said, his reach and popularity and company has grown, the bidding has gone higher, but the complaints are also growing, due to ppl not realizing what they were bidding on, & I would expect his response to his growth, & distance of his reach, would be reflected in the quality of his listing descriptions & photos to secure his customer’s repeat business, at all levels of item quality. Ppl will buy broken stuff & BE HAPPY WITH IT…..if they know it’s broken b4 they buy. But I’m sure he’s thinking he got this big without doing it so in his mind if it ain’t broke don’t fix it. But I’d rather try to be proactive and rewarding to my ppl.

U need to understand…This is a salvage business. U are buying returns, shelf pulls, overstocks, close outs, shipping damaged goods, used-n-returned items, u might even get ins claimed items from a box store damaged in a collapse bdg. . All jammed into trucks. This company & others like it buy truckloads for literally pennies on the dollar. A small % of wholesale, probably as low as 5% to as much as 25% of WHOLESALE. & in his case, due to the volume I see, I’d guess he’s probably contracted to take ALL trucks shipped. So his profit potential is huge. But not being guaranteed on quality his risk is big as well. I’m sure If he were to buy a salvage truck from Walmart, Sears, Kmart, or places like that, unless he’s worked out a deal at a higher %, so they throw him some decent stuff, I'm sure it’s going to be 80% broken junk or empty boxes because someone stole the contents. Overall It’s a good business and u do have the chance to save big. Well u did b4 everyone found it 😂. I’d say ur average savings has gone from 75% to 80% off retail down to 50% off retail because of the increasing number of bidders that get caught up in bidding wars. So with only saving 50% or less in many cases, u have to decide if the savings is worth the risk. ⭐️This is NOT a retailer ⭐️ Generally there is no guarantee! Yes you do have time to inspect….but could u imagine what it would be like if all interested parties showed up to do so? I honestly think this is something he’s banking on. That ppl gamble on quality instead of making the drive. I know I have, & I’ve been on both sides of the win/loss column. His business has grown well over the past 2 yrs. And he has expanded. He does offer limited transfers to/from some locations. And membership upgrades at a cost which gives u more but limited transfer options & return/refund possibilities. I understand that with the amount of trucks he receives daily his teams have to really hustle to unload sort, photograph, list, & link to a comparable retail item so u can read more about what it would be like IF, IF, IF it was brand new. Now that his site’s popularity & by proxy, (due to bidding wars), his profit margins & exposure has grown, I would hope he becomes more detailed in his listing. Especially considering the distance his business has reached. I drive 3 or more hours to pick up items. So inspecting them prior is not an option. I also wish he would consider opening up at earlier times a few days, so I could make it to my second shift job @ 2pm. I depend on the quality of his teams work, listing & describing the item accurately, & especially the detail in the photos. SO I HOPE THAT IMPROVES. Especially the photos. If it says open box, but u take pics of just the box, or u list it by UPC codes. Ur not giving me much to work with & those are things I’ve “lost the bet” on. I’m sure there’s a number of skilled ppl that would love to get broken or damaged items at a great savings so they could build an inventory of parts. Repair items and flip them at flea markets & garage sales for a little profit to supplement a retirement or fixed income. So I wouldn’t be vague on descriptions & photos. & continue to dive the price up while disappointed & loosing what would of been loyal bidders. I still plan on using his site but as the auctions go higher it’s become less. At a certain point I leave it for the ppl that have the money to burn on a higher gamble. I must commend his staff in every location I’ve been at! They have been extremely helpful, polite, & professional. Even dripping with sweat and winded they’ve been great! Kind, respectful, and more then willing to help. So in my opinion his workers attitude & effort alone is worth the continued visit to his site for the opportunity at, what’s becoming less and less of, a deal. I hope he/they see this and pass it on to the workers, with my thanks. Overall I would give his company 3 stars out of 5. With an easy potential for a 5 star rating. Simply because, as I said, his reach and popularity and company has grown, the bidding has gone higher, but the complaints are also growing, due to ppl not realizing what they were bidding on, & I would expect his response to his growth, & distance of his reach, would be reflected in the quality of his listing descriptions & photos to secure his customer’s repeat business, at all levels of item quality. Ppl will buy broken stuff & BE HAPPY WITH IT…..if they know it’s broken b4 they buy. But I’m sure he’s thinking he got this big without doing it so in his mind if it ain’t broke don’t fix it. But I’d rather try to be proactive and rewarding to my ppl.

Today was my first trip to Mac Boardman. The guys were so helpful walking me to the areas I was looking for the products I Won!! , and also delighted when I told them, I got this!” Kevin was great when I said how do I know this electric device will work… he said unpack it and showed me outlets to use to try the product! Great Customer Service! I’ll be a return customer

M@C is a great concept where consumers can get great values on items that have been returned or slightly damaged or overstocks that have been put up for auction. I go to the McKees Rocks facility and they are great to work with. All the employees are helpful and friendly. Make sure you utilize the inspection process if the purchase is a large dollar amount prior to your final bid.

Everyone is very helpful! Manager helped me immediately with my transfer issue and resolved it! I have bought many things and have even found ways to up cycle many items into new things! Think outside the box and you can create awesome things using items you can buy cheap!

They sell for 80% off of full price because you are only getting 20% of what is pictured. THIS PLACE IS A TOTAL SCAM!!!! I bought what was advertised as a sprinkler on a tri-pod today. The sprinkler is NOT in the box!!! I also bought what was advertised as six totes with lids... there was only one lid in the box!!! What they sell is broken stuff and/or AMAZON returns that people have kept parts out of. They list the items as "open box." They will not refund you or allow you to return the scam merchandise. Learn from my mistake!!!