Contact Banana Republic Support

by Alexgjohnson

I deleted this app as it was just a wrapper for their mobile site. But they emailed me promising - after about six years! - integration with their store card. That is run by Synchrony, which is never knowingly not completely technically inept. But I have it a go. It didn’t work, as of March 29, when I got the email. I tried again, literally a month later. And still:
“Error: We are unable to process your request at this time, please try again later. (1111)”
(That’s their horrible capitalization and comma splice.)
Why email telling me to try something when it doesn’t work? I’ll take the rewards to use their card, but Synchrony is a wretched partner and the integration failed at the first hurdle, and is still failing a month later. It’s pathetic, but not in truth remotely surprising.

by Petite Help

Please return Petite option to any item. This is offered for Tall but not Petite. When you select any given item, you used to be able to generally tap Tall, Regular, Petite to see what colors and sizes were available, if any. They removed the Petite option this way and now you have to go to special sizes. It becomes very problematic when you go to search for something specific.

Example 1: I recently ordered a “Petite Luxespun Long-Sleeve T-Shirt”. I loved it and searched the site for other colors by entering that exact term. It produced results. I clicked it, selected a color and size, and ordered it—however, what I didn’t notice is that it did a bait and switch back to Regular sizes. I received the proper color and size but NOT in Petite.

Example 2: I repeated this action with another item I previously bought and liked: “Petite Cotton Gauze Roll-Cuff Shirt.” I didn’t purchase this time, because I noticed the bait and switch.

Please fix search problem and also make Petite option available on every item page that had a Petite option, like you used to have!

Thanks!

by Wade8675309

I was hopeful your web team could manage to fix the same bug I’ve complained about on three occasions now, but this new update fails to address the same issue.

That issue is broken search filters. Every time I try to filter by size the app displays results and as I scroll down the list it, before I can get to the bottom, the app does a Matrix shudder and the results become truncated.

For example: I just searched the Sale page for my size and the results were 76 items. Before I could scroll to see all of those items the app did its little shake-shake and now I only have 16 items to view. It’s a hugely annoying issue and the web developers are losing potential sales from me.

Either your development team doesn’t actually read or act on feedback given or they lack the ability to troubleshoot bugs and fix them. Either way it is a fail. It’s also is disrespectful of the time it takes to bother reporting bugs. Your costing BR sales and working to frustrate people away from your app. One star is being generous.