Shop: All your favorite brands Reviews

by Thumbs Down HGTV

Love the order tracking of Shop. It’s immediate and accurate and easy to follow. Hate? I hate that somehow Shop has taken over my 4 pay options? When I purchase from a particular store I automatically receive the request to wmter my pin that is sent to me. However this app Pay refuses to give me approval. So knowing I’m not approved for a 4 pay plan do you know how annoying it is to keep being forced into the this app Pay 4 pay plan option that is never approved? I’m not sure how this option even got connected to the store I buy from but it honestly makes me angry every time I see the almost spam like request to enter a pin.

Got a response from the developer to my comment. I appreciate the quick response. To be clear however I’m okay with not being approved by this app Pay. I use Klarna, Afterpay and Sezzle with no issues whatsoever. My issue is that with as great as Shop is which is pretty much a 5 star app, it is frustrating that this app pay continues force the pin on me. I would think if a person is rejected Shop should stop trying to force an approval continuously. Even if it’s with the store that’s doing it, it’s still this app Pay that continues to pop up requesting a pin. It’s a turnoff.

by _contraband_

Shop is such a great idea— in theory. A platform where I can track all of my deliveries from different carriers in one place? Sign me up! Well... unfortunately the execution is less than perfect. I’ve been using Shop for about 9 months now and have identified two main complaints:
1) The tracking updates are ironically never up-to-date. Every single time I am tracking a package, I always have to visit the actual carrier tracking website to find out where my package is... this app usually doesn’t update for several hours! Very unreliable and frustrating, especially when you’re waiting for an important delivery & it ends up sitting outside because you had no idea it already arrived. Not cool!
2) Despite linking my email, Shop can never seem to figure out how to pull the tracking information from my order confirmation emails. I always have to input manually. Less annoying than the tracking issue, but still disappointing. Other apps I use have mastered this, so I would encourage the this app developers to fix this.

Overall, 3 stars from me. I want so badly for Shop to work, especially now, since we are all stuck at home ordering deliveries more frequently. Unfortunately it’s just not there and doesn’t do a good job of what it advertises. Might as well copy and paste the tracking numbers into Notes and do it myself...

by Loves Lists & Organizing Stuff

This is a nice app for merchants that don’t provide their own delivery updates. However, I’ve found that merchants that DO provide delivery updates, they are always more accurate than Shop. Notification of delivery from the Arrive app will come anywhere from 10-30 minutes after the actual delivery has taken place. I love Shop for telling me around when my mail has been delivered, especially when I’m not at home. As far as tracking you can track your packages with the carriers generally just as easily...I don’t know which tracking number goes with which item...so I have to look back and forth at the different merchant sites anyway, when using Shop. Sometimes there’s a corresponding picture of the product, which is great! But not always. More information would be useful, such as, the merchant’s name, product name, even if the picture isn’t available. What I find strange is when I first downloaded Shop it WAS quicker than the merchant’s updates...so I don’t know what happened...more users loading the system? So I guess it depends on what you are using it for. It works for my purposes and I would recommend it if you don’t need to know immediately when something is delivered.

by Maes Momma

I really like Shop but I find myself confused every time I use it. It would be helpful if there was a step by step on how to follow and where to click being in the group of elders, being confused while trying to learn & do ALL THINGS COMPUTER, can be truly frustrating. Once I figure it out each time, I get a huge relief and a sence of accomplishment though. Should I delete each item after it’s delivered? How long should I keep it on the list? Does this just show USPS or does it also track all the carriers used these days? Perhaps that’s what and why I get confused. I’m signed up to all the different carriers and each is different. I prefer texts and simplicity but I’m always getting both texts and e-mails and notifications from each carrier on both as well. Wish someone I know could take the time to explain everything or make me a cheat sheet to follow. I never shopped online until COVID19 came about so I’ve been learning how to use my phone & I-Pad using both for everything. I’m a high risk for dying if I catch COVID so I can’t go anywhere. I’ve only been out of my home 3 times for doctor appointments so can you imagine how mushy my brain is getting. Thank you fir your help and this space to chat. Stay safe and keep your peeps in your bubble safe too. Bye now.

by JoycieFerd

You know Shop isn’t perfect yet but it’s very close. I must say I’m really enjoying it and I’m a happy customer for sure. Pros: I like that I’m notified when packages are in transit and I like that I can control when I’m notified. I also like that I can click on the tracking info/shipment and there is a way to bring me to the main webpage I purchased my product from. I like that it gives me an estimated time of arrival in the beginning of the shipment process and updates as the shipment is in transit. My favorite feature is the GPS map for sure, this is convenient in estimating visually when you will receive the package for the day. Cons: not all of the product names show up with the listed shipment. So if you are like me and your waiting for several packages to arrive, you may have to click on the shipment and visit the site to view which tracking number aligns with which product. I’m assuming the vendor has something to do with that, but it would be cool if all listed shipments had pictures of the items purchased. Lastly, the status updates are not always correct at the time you view the shipment. This isn’t a huge deal for me, but it would be great if this weren’t the case of course. Overall great app with some room for improvement!

by Wizazzle

Shop has positively wonderful UX / UI. Those responsible for it deserve to be commended and they should feel very proud. So, to the folks behind this: thank you. And please continue to design and build intuitive and delightful user experiences. To any director overseeing the development of this product: I imagine development takes longer, given such evident care. Know that the impact is real and that people do notice that care. Do continue to allow for timelines and schedules that have most likely been longer than other such apps given the attention to detail here. You are doing something right here. Thank you.

The upshot is that Shop is a joy to use. The experience itself is so intuitive that the UI / UX fades into the background. I find that I stop thinking about it as I’m not hitting the typical snags or head-scratchers that many such apps have. I find that I’m not being annoyed by its performance or distracted by its transitions. It feels natural. And I know that creating a natural experience takes enormous care and attention.

Now, as for the behavior itself: it pulls and tracks all of my many packages and notifies me when events against those packages are generated. And, as I’ve described, it does this very well. I trust Shop and I trust that its information is up-to-date and correct. Again: I trust Shop! And you, reader, should too.

by Annie_sosa

I love Shop I didn’t know I needed it so bad . I used to open all my tracking info on the web and being a student I order so much stuff. I don’t know how they do it but they even have past shipping information and it updates automatically so I literally just had to download it and all my tracking info was right in front of me . Mind you I had like 5 shipments and didn’t have to input any information it automatically did it. That’s the BEST PART. Also I was waiting for Nike to post a tracking number so I can enter it on Shop but as soon as they confirmed my shipment it was automatically put into the arrive app so there is little effort you need to put into Shop. Another cool thing is they show you the map and the locations of your package when scanned in a facility. This is Shop you always dream about and never knew you needed it until you have it . Definitely give stars great app ❤️❤️❤️‼️‼️‼️‼️🙏🏾🙏🏾🙏🏾 and I never leave reviews but you guys deserve this one good job .

by Halfdevilchick333

I signed in with my google account and so far it has worked how it is supposed to, super easy to have all the tracking numbers in one place! And it updates automatically, adding shipments before I even realise they’ve shipped. My only complaint is I would like to have more control over the content (for example, delete shipments that are “pending” but I’ve actually received the product months ago— seems like others have had this problem too). Hoping the creator will update this in time and give some more customisation options (so far the only thing in Shop settings is whether you want “confetti” upon delivery— adorable, but I’d rather have more control over how my shipments are displayed). I’d recommend Shop overall and I’m looking forward to future updates.
*edit* updated my app literally 5 minutes after posting this review, and I was able to archive the shipments I was having trouble deleting so they are no longer on the home page :) Changed from 4 to 5 stars as that was my main problem

by EuniiChinn

This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy)

I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out!

by Hate From

Not only are you seeing your packages in real time, but Shop also helps promote black owned businesses, and also making the online shopping experience far much quicker, more reliable that you aren’t getting ripped off your money and easy to understand and maneuver through Shop !! I was hesitant at first but the second I downloaded it told me all the packages I had ordered and when they were arriving, showing my exactly where they were in real time and continue to keep me updated as possible with all my packages. Then just when I thought it couldn’t get better, it should me other stores that I might like had shown black owned businesses that you can this app from, and helps separate all the things you can buy into categories and I think it is a beautiful way to help online businesses grow and be introduced to people outside of the local business area. I found myself buying coffee from Chicago today! Never heard of them until right after I went to check on my package and how easy the process was is incredible!!!

by TheOmgAshley

I was shocked when I opened Shop and saw it was actually pretty well made considering it doesn’t have in app purchases. No limits on amount of orders you can track and it automatically pulls from your email. No ads either. Read the privacy policy since I was skeptical about how they’re making their money with a completely free app and it states they don’t sell info for marketing purposes. I’m no lawyer but this was also in the policy: “...we may share with third party service providers data and Personal Information we collect from you or from emails that are sent to or from email accounts that you provide to us for the purpose of supporting our efforts to provide you with Shop .” What is meant by support is rather vague but at least with the California law your info isn’t sold. You can also request your personal information to be deleted, but they do keep anonymized data from you. So if you’re 100% protective of your data this might not be Shop for you. If you just want a nicely designed app that doesn’t barrage you with advertisements and pay for in-app features, this is totally Shop id go for.

by Kevvermeister

Hi there! First of all, I think your team is done a wonderful job with Shop. It’s proven to be a great place to track my orders :). If I could make a suggestion, I would ask that there be a way/option to “bookmark” certain order so that they stay at the top of the list. This way, I think it would be a lot easier to track higher priority orders without having them get lost in the shuffle, especially for folks with a higher volume of orders (i.e. me).

One other suggestion would be to include a way to tag orders. It might be nice if we could associate maybe a color with a specific vendor that we often use, so that it’s easy to identify them in the list, or if we could distinguish between incoming orders vs returns. I’ll leave it up to you guys to determine how much freedom the user would have to create categories, but it would be nice to see some options here.

Anyway, again, nice work on Shop! It obviously wouldn’t be the end of the world without these additions, but they would be nice to have nonetheless :).

by Twiggbishh

Shop has made tracking packages so much easier. There are a couple things that could improve it, such as, the tracking updates. Don’t get me wrong, Shop is usually better at updating your packages location if all your information is correct and saved on the this app App, but other times, it takes at least a week to two weeks to update on where it is. So, yes its definitely worth it to use this app when given the choice while shopping online, but depending on how far it has to travel, or if your information is correct and saved on this app, it may take a few days or may take over a month. Some of it is definitely out of the apps control due to shipping speeds and with the pandemic and what not but I am highly impressed with this app and know they’ll keep working on making improvements to Shop so I’ll just keep updating to: 1. get all the info you need to track your package 2. Search and this app local businesses right from the this app app, and see all information about your order for tracking it every stop until it’s on your front porch!

by ❤️💍Amberpie

So during my experience with Arrive I had no problems up to now, I mean they’re small problems but they’re annoying. I went to rate Shop on Shop Store and unfortunately it kept saying “You cannot leave a review when you don’t own or have not purchased Shop” which made no sense, sense I did own Shop ... so I decided to remove and install Shop again ( and if you see this review, it means reinstalling Shop once getting that error message works ) unfortunately my items that were on my tracking history were not there once logging back into my account... but that didn’t bug me too much sense I got an email from the this app I bought from and they sent a button that takes you back to the arrive app so you can track it...

But others might lose/ accidentally delete an email or a pinned link to get the tracking information... so it’s hard to get that information back once you re- login... but I have some good experiences with Shop ... I personally like the quick notifications telling you what’s happening to your package... the confetti that shows up once your package is shipped and the no crashes... some tracking apps ( ones I’ve used ) usually crashed or lag but this one doesn’t.

by Seaofpapercups

I was a dedicated Slice user for years, but switched to Arrive when the former introduced a pay scale. Arrive isn’t quite as visually appealing, but it’s also not an app that you will spend a lot of time looking at. Once you’ve authorized the appropriate email accounts, it does a very good job of scouting messages for tracking numbers and adding them automatically. (If it misses a few, they’re typically linked via a shipping notification email and the tracking number isn’t explicitly listed. Can only expect so much.) I like that I can rename my shipments to a more descriptive/meaningful title. Notifications are timely, which allows me to keep an eye out for deliveries and not worry someone may grab it before I get the chance.

On rare occasion, Shop will show a delivery as late and I will have to manually mark it as delivered; I don’t think it’s due to running low power mode as I almost always do this (i.e. I receive notifications in this mode, also). It is uncommon enough to not be personally bothersome. If I were to suggest any change, it would be helpful to directly link to the official carrier tracking page after clicking on the tracking number from shipment detail info. Nonetheless, a really useful app (free or not), and a steal for free.

by SoooooooAnxious

After a month of waiting on this package to make it’s way overseas, it was exciting to watch every stop it made, once it reach the states. It could use more details, such as a direct address so those of us who like to check everything don’t have to google search the streets to see the location for ourselves. Also, twice, the current location bullets were not in the correct location on the map. The first time wasn’t so bad, since the location was only across the street. The second time was when the delivery was complete. The marker was well over a mile away from my address, even though it was delivered correct. I wasn’t home all day, so I made the appropriate calls and was fighting agitation all day at work wondering if my order made it to my place or not. Each misread location wasted my time in efforts to get to the bottom of it, so I hope that your accuracy with markers becomes a priority, if for nothing more than perfect customer service and our peace of mind.

Unfortunately for me, in the end, what I had ordered wasn’t what was sent. So my first experience with your tracker involved fraud, which has nothing to do with you at the end of the day.

So again, Shop is great. It just needs a bit of tweaking. Thank you!

by Keiron Smith

This is hands down the best looking and most user friendly tracking app out there, but it doesn’t work properly. It automatically read the shipment information from my gmail account and added the tracking information with the correct tracking number that I confirmed in the details tab, but the tracking status does not update. It’s stuck on waiting for details from fedex... I see other users are enjoying it seamlessly so this must be a bug. When the developers fix this bug I will change my review to 5 stars. I will continue to use Shop to see if it is fixed.

Funny thing is I only found out about Shop while purchasing Mochi ice cream from Mochidoki’s website. After my purchase was complete, the status page showed a link to Shop that would track package and progress of my frozen ice cream. What a coincidence that it doesn’t even work with the website it was advertised on.

Edit: Even after the latest update it still doesn’t function properly. My packages status is frozen, I have a package that’s has already been delivered since yesterday saying out for delivery and another that’s out for delivery saying it’s at a sorting facility out of state. Come on developers fix this bugs please!

by NicoleDanielleXx

If you do any online shopping, whether it’s a little or a lot, nothing is more frustrating having to scroll through and find each email, write down each tracking number, and then individually enter each one. With ‘Arrive’ all you do is sign up with your gmail account that you use for all your online shopping, and it automatically updates and adds each order to Shop . Only thing I hope Shop adds with some more time, is the ability to use any email provider you prefer. I know a lot of people that would then be able to download and use Shop as well, if it accepted all/any email provider. Other than that, I cannot imagine not having Shop on my phone. Now I don’t have to write the tracking down, and go into the coordinating shipper app. They all auto sync right to Shop because of the email address I use. It’s so easy and super organized! I definitely recommend downloading Shop even if you don’t do a lot of online shopping. It just gives you one less thing to worry about. Oh and the best part is that it attaches the order/receipt to it, so if there was a problem that occurred, you would be able to get all the information right within ‘Arrive’. I think Shop is going to be especially helpful during the holiday season.

by Sky_blue02

I’ve come to love Shop. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊

by DannyH4

Shop is amazing, instead of having to constantly click on multiple pages to get to see your tracking, Shop shows it right away. It’s way easier if you use the same email with your orders as the one you use to use Shop , it’ll automatically show your orders. It has a nice feature (if the company provides it) it shows a map & has a dot where your package is & shows a pretty good prediction of when your package will arrive! Has a lil nice notification of updates. Only thing is tho not many companies don’t provide much detail so Shop doesn’t always show the map or the package details so it just says what company it’s coming from & is it’s shipped or still being processed & the order tracking number but not a picture/name of your purchase & details of exactly where your package is or a map of it. So it’s not Shop ’s fault but rather how much effort your provider puts in their details. I 10/10 recommended Shop!

PS: To everyone saying Shop isn’t good due to not having a map/details of it or because your package never came in, it’s not Shop ’s fault like I said. It all depends on wether or not the company you ordered from puts details within the package order & updates them as they go.

by TEEISOXLSLSP11338

I downloaded Shop for the holidays so I have a place I can check and see when I can expect all of my packages to be delivered except it hasn’t been working... I don’t know if it is a problem with the carrier or the actual app but I ordered a gift way back in the beginning of November and while I’ll admit the company was extremely slow in getting it out, once it shipped it said it was in the same location for over a week. I reached out to the company who I ordered the gift from to ask if there had been some kind of glitch and didn’t ever get a response from them. Yesterday, exactly a month later I received my package. As of right now, I’m waiting on another package and having the same issue. Again, I’m not sure whether it is this particular app or the carrier (UPS, USPS, FedEx, etc), it may even have something to do with the influx of orders due to the holiday, but it kind of defeats the whole purpose of having Shop and being able to track your packages. I will say however that I love the fact that you are able to see all of your purchases and (supposedly) be able to track them in one place.

by UnReview

Shop deserves me taking the time to write this review. The amount of time Shop has given me to focus on other stuff that matters is almost impossible to calculate.

As an impulse buyer, or a last minute shopper, I want to relax while my package just shows up when I expect it to.

I no longer have to remember, “when did I order that thing?” Or what site did I order it from so I can search my inbox with 1272 unread messages for the one with tracking number. To only then have to search the tracking number, tap the link, and hope I have some vague estimate for where it is in the delivery process.

Not only does Shop just automatically add tracking numbers to main screen with a feed of deliveries, it shows you a high level progress map to know where exactly your package is.

It’s accuracy in letting my know when a package is gonna arrive by lets me use my day for what I want - without fearing I’m gonna miss a delivery or wonder if it’ll be home when I get there.

I’m ranting now, but this is the ONE app every one needs whether they order a little bit, constantly buying stuff they don’t need, or they just need to make sure all their Christmas packages are on track with enough of a heads up to let you know if you need to come up with a plan B.

This product as a whole is a case study in truly delivering a product that does one thing really flawlessly and delivers on its value promise every step of the way.

by Ck58888

With a new baby on the way - it’s been hard to keep track of all the different packages and stuff we have been gifted and ordered. Also every company and seller uses different carriers so with this all were able to put in every tracking number from FED EX, UPS & USPS! It makes my life so much easier! I know when it’s supposed to be delivered and when it has been delivered if I’m not home when it is so I can alert someone at home or a neighbor to get it before someone else does. You never know nowadays with so much theft with packages. I can see this making my life during the holidays so much easier as well. I try to stay away from the holiday rush as much as possible so this will also help me keep track of all of my packages throughout the busy holidays, keep them safe and out of thieves hands! Great idea to create Shop Arrive! My life is sooo much easier now because of this simple solution of putting all the tracking numbers from all carriers in one place!! 5 stars!

by B.Onyx

I really like the aesthetics & being able to keep all my information organized in one place so I can keep track of my deliveries (I’ve had issues with packages getting lost, going on accidental detours across the US, & even had a USPS employee try to steal a valuable package & try to throw off the system by placing my tracking on another package that wound up in a different state 😳). Being able to keep track & have a place where I can show proof of unusual activity, & see it all on a map makes me feel much better about knowing when something is arriving or wrong.
**Also, for people who gave low scores because they couldn’t copy/paste a tracking number... write it down first then enter it manually, or on a smart phone you can toggle between screens easily & just type 4-5 numbers at a time if it’s a long number... problem solving, guys 👍🏼 Not Arrive’s fault if you don’t feel like putting in a minuscule level of effort to type a number.