Jumia Online Shopping Reviews

Jumia Online Shopping Reviews

Published by on 2021-04-27

Avoid crowds, stay safe and shop from the comfort of your home. With Jumia, you
open your doors to savings and convenience! Shop safely and conveniently online
with Jumia, the largest online retailer in Africa. So what exactly do you get
with the Jumia app? - Daily exclusive app only...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


Jumia Online Shopping Reviews


  • By

    Express means nothing to these guys

    After ordering a bunch of items of which two were supposed to be delivered within 24hrs(express), I get a quote that goes beyond 24 hrs and I figured it was for the whole cart and not the particular items that were supposedly express delivery items. It’s been over 5 business days now and still no delivery notice and to make things worse two items from the order end up being cancelled as out of stock. Why wasn’t this indicated during checkout? I called their customer care yesterday and got different messages, one says deliver will be made today other says today their deliver staff don’t work. Like seriously, this is so messy. I have never received any item on the exact day it’s expected. This is why I never use mobile money to make payments on your store as you are still lacking at so many levels to be trusted to deliver.





  • By

    Jumia took out pay on delivery option from my profile

    It’s so sad that am being forced to pay before getting my deliveries, I have been patronizing this platform for a very long time without any issues until I noticed the pay on delivery was taken out of my options, I clicked to know why and was told I probably had a failed delivery at some point which I don’t remember having any except a delivery guy who said I should come and meet him somewhere different from the location I Input online which I refuse cos it’s far from my location, he sounded very rude and told me I’ll come and pick my package up myself when am ready, and if that was the case it’s so sad that jumia representatives never even called me to ask me questions before flagging my account... if this is the way you want to treat ur esteemed customers then I guess I wouldn’t be a part of that... thanks


  • By

    Bad product , empty promises

    I have been buying things on line but each time I buy on Jumia , there is no rest of mind ! I only buy from Jumia because i didn’t see it else where ! Not once , not twice ,not even thrice I have bought items from Jumia but the products were delivered bad ! Poor quality and one time used item ! The last Tripod selfie I ordered from Jumia was delivered with the Tripod stand not working ! Immediately i Called to complain about this bad product ! It has been over 2 weeks now , no body from Jumia has come to pick this bad product nor I have gotten any refund ! I have called and written mails but it is the same story of they will send someone immediately ! You can not buy anything thing from Jumia and proudly say you had a good shopping experience ! I can not recommend Jumia !


  • By

    Good Service and Customer Care

    Am reviewing both Jumia as a service & the App, I use the app on IOS devices and have no complaints, all my deliveries have always arrived, stuff I paid for that become out of stock before shipping,I get instant refunds, faulty products are collected -no questions asked, only once did I get a product that was different from what was advertised -a kids watch(girls), got a totally diff one from the advert pic,I simply gave it to a teenager. For now I am quite satisfied, and I am not someone easy to please. Capt R.E


  • By

    Pay on delivery option

    I love jumia, I've been shopping on jumia with ease and without problem but ever since the "pay on delivery" option was scrapped, it has become difficult to trust and patronize jumia because most times they don't deliver to ur location so we have to go to Jumia's office to collect our items after paying to deliver to ur doorstep and secondly, sometimes what u ordered is not what u get and these customers service now have the opportunity to be rude their esteemed customers... We can't afford to get insults on top our own money... #BringBack pay on delivery .. Thank you!


  • By

    Great App

    Ive got many good deals through the app so can't complain. For those 'saying out of stock' on e.g. Black Fridays etc, u need to know when the deal is too good to be true, our 'Nija' people esp are 'xtremly sharp' in taking them and so u must. It's not Jumia's fault. If I must be critical, it is that whenever u return to the app after a few mins, it reloads all the way to the homepage which isn't so with the website and the website is generally more up to date. All in all..Kudos! I'm from Nigeria!


  • By

    Add a question and answer section

    The app works very well and I use it for purchases on a regular basis. A lot of problems and complaints could be avoided if provision was made for a simple question and answer section.





  • By

    Terrible App

    Am not sure what kind of quality control an on-line shopping app have while there are tons of issues in the last update. 1- Search is not functioning at all, you never ever find what you are looking for from search! 2- when you are searching for something what you type is invisible on all IOS devices!? So when u make a mistake good luck, even thought the search is non existent 3- Jumia delivery is the worst on the planet, if there runners failed to reach u they automatically cancels your order without any one contacting you!


  • By

    Treasure hunt

    You guys are the worst . I can’t be awake all night just because of treasure hunt and after being awake jst for me to find the treasure at 12:02 on the dot , the product had been sold out I mean all the products . So I left dat one and waited for 6pm jst for me to login , Jumia decided to waste my time I couldn’t open the treasure hunt jst for about two minutes ooo, around 6:04 it opened,just for me to see the treasure it was all sold out 😫😫😫😡😡 . I bet Jumia knows wat they re doing or the workers know wat they are doing because this is not fair . I hate u Jumia 😭😭😭😭


  • By

    This is the best way to shop.

    You can pay in cash on delivery or you can choose to prepay with Orange Money, Mobile Money and Bank Transfer. The delivery is fast and you can return product when you are not satisfy. To have tried it, it is the best in Cameroon. Just download it ant please an order.


  • By

    Worst shopping experience

    No customer service, if you have any problem you will be left with no assistance, they don’t answer on facebook, twitter even their website contact request. Not good experience at all, only if you want to get headache then use this app. About 2 months and still didn’t receive my refund, sent them on every possible way to contact but they ignore me, better to never shop for clothes as you won’t be able yo return or change size


  • By

    App is great

    Have been using Jumia for a long time now and i have to say that it has been a wonderful experience, haven’t even used the return policy before because I always get what I ordered, the delivery agent is super nice and cool. Thanks Jumia for making my shopping experience a mind blowing one 🙂❤️


  • By

    Minor bug with Facebook Messenger sharing...

    Hello. There is one minor bug with Facebook Messenger sharing. If you share a product from inside the iOS app using the Facebook Messenger extension, there is no link to the product. The only thing that is created is some text - no url to the product page. You are losing business if people can’t share using Facebook Messenger.


  • By

    The Best 9ja Online Shop....

    To me, those five stars aren't enough to convey my utmost satisfaction for this app.... I've been using Jumia just since last year and never for once have I ever had the cause to even frown while using this app..... It's a very risky app cos you might even end up buying what you didn't plan for😂🤣 This app has saved me twice the money I should have spent (if converted to stress) if I was to go to the market and purchase most of the items I've bought.... Too many talk no dey full basket, so just download am mk u tell me *thank u* later...😉


  • By

    Under 1 star 0 service

    I ordered 3 time and i recived nothing at all First order i called 2 times and they confirm me all is good and i will get my order on time after 22 days i reached them again to say that the product is out of stock and they even didnt try to inform me or say anything Than a orderd the second time in Black Friday they cancel my order even without informing me i called the after 3 week to ask where is the items they say with cold blood it’s called



A better way to Contact apps


You can now contact Jumia Online Shopping customer service directly
via Email using our new site - AppContacter.com

Contact Jumia Online Shopping directly


Is Jumia Online Shopping Safe?

No. Jumia Online Shopping does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 3,095 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.0/5 . Justuseapp Safety Score for Jumia Online Shopping Is 16.1/100.


Is Jumia Online Shopping Legit?

No. Jumia Online Shopping does not seem legit based on our analysis. This conclusion was arrived at by running over 3,095 Jumia Online Shopping User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Jumia Online Shopping Is 16.1/100.


Is Jumia Online Shopping not working?

Jumia Online Shopping works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Have a Problem with Jumia Online Shopping? Report Issue

Leave a comment:



Why should I report an Issue with Jumia Online Shopping?

  1. Pulling issues faced by users like you is a good way to draw attention of Jumia Online Shopping to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Jumia Online Shopping customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Jumia Online Shopping.


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