Jumia Online Shopping Reviews

by Josephokojiedestiny

If you ever want to get frustrated in life then order anything from Jumia and expect what they propose as a scheme of non intelligent play. How can you order a door delivery and the person that’s supposed to deliver refuse to come to your location and even blocked your line. I called customer care and they scheduled another delivery. I just got the package now and there’s only one item in the package. Instead of two. I ordered charger and iPhone 13 porch. Now it’s just a charger. 🤦🏽‍♂️

Hey!!👋
I still haven’t received any response to come pick up my phone porch..

by Chick Titus

Jumia why is it that I placed an order and was supposed to be delivered but was not delivered latter I got a mail from u saying attempt to deliver my good failed mean while I did not even receive a message or mail from you with the delivery drivers phone number as usual indicating the day the product will be delivered. Instead ur mailed says after 2 unsuccessful attempts to deliver my order will be canceled. Please Jumia come and deliver my product. The last time I ordered for something and u brought something else when I filled a return form u did not comeback for it. Please come and deliver my good.

by Faith Nassiwa

After ordering a bunch of items of which two were supposed to be delivered within 24hrs(express), I get a quote that goes beyond 24 hrs and I figured it was for the whole cart and not the particular items that were supposedly express delivery items. It’s been over 5 business days now and still no delivery notice and to make things worse two items from the order end up being cancelled as out of stock. Why wasn’t this indicated during checkout?
I called their customer care yesterday and got different messages, one says deliver will be made today other says today their deliver staff don’t work. Like seriously, this is so messy. I have never received any item on the exact day it’s expected.
This is why I never use mobile money to make payments on your store as you are still lacking at so many levels to be trusted to deliver.

by Lemi1000

First off I’ve ordered a couple of stuff from Jumia before and I didn’t find a problem with it. My last order the delivery guy called to ask about the address. He didn’t know where it was so he started shouting at me. Then the customer service called giving me the lamest excuse that he has hearing difficulties. I said I asked him why he was shouting he didn’t mention anything about hearing difficulties. Worst experience ever, no respect for the clients whatsoever. I uninstalled and won’t order anything from it again.

by Dottyeah

It’s so sad that am being forced to pay before getting my deliveries, I have been patronizing this platform for a very long time without any issues until I noticed the pay on delivery was taken out of my options, I clicked to know why and was told I probably had a failed delivery at some point which I don’t remember having any except a delivery guy who said I should come and meet him somewhere different from the location I Input online which I refuse cos it’s far from my location, he sounded very rude and told me I’ll come and pick my package up myself when am ready, and if that was the case it’s so sad that jumia representatives never even called me to ask me questions before flagging my account... if this is the way you want to treat ur esteemed customers then I guess I wouldn’t be a part of that... thanks

by Nimiety?01

I have been buying things on line but each time I buy on Jumia , there is no rest of mind ! I only buy from Jumia because i didn’t see it else where ! Not once , not twice ,not even thrice I have bought items from Jumia but the products were delivered bad ! Poor quality and one time used item ! The last Tripod selfie I ordered from Jumia was delivered with the Tripod stand not working ! Immediately i Called to complain about this bad product ! It has been over 2 weeks now , no body from Jumia has come to pick this bad product nor I have gotten any refund ! I have called and written mails but it is the same story of they will send someone immediately ! You can not buy anything thing from Jumia and proudly say you had a good shopping experience ! I can not recommend Jumia !

by Loukiihz

This is the biggest scammer on earth ! They say there is 1 unite in this Black Friday. But in reality it doesn’t even exist!! At 00:00 i try to order, the not responding on my iPhone Xr 🤣 Then! They ask me to close it and open it again to get the offer, still don’t exist, and after that…. Boom product don’t exist :) I’ll never use JumiaOnlineShopping again
Edit: after receiving an answer from you, I’ll say it again, the problem is not the offer, but the way you set it up!!
Why ask us to close JumiaOnlineShopping and open it again? Just to see that the offer is no longer available? You can easily set a timer where the offer activate automatically, the 1st to get it (congrats!).
I hope you get the idea 😊
But to ask us that we need to close JumiaOnlineShopping and open it again!! To see that the product is not yet available after 1min (i have a screenshot if you want it) this is what i hated the most…
Anyway I’m not using ur services again, not because it’s bad, JumiaOnlineShopping is great (well done to the developers)
But the way you use it is the real problem…

by Thegentlemenbarbershop

Since 2016 that I’ve been doing business with Jumia I felt really disappointed this time,43 inches Polystar Curve Tv,PS4 and Tv wall bracket that I paid almost #400,000 online by quotation was cancelled. I always pay on deliver but what I was buying was more than #200,000. It takes 3 to 4 weeks to get the package and instead of Jumia to make me happy upon the delay they still cancelled my order while I’ve paid. I hate paying online. I hope this new way of treating customers is changed before you all start losing good customers of yours. I hope they resend my order or I have my money back. You guys really frustrate me this time.

by Lnvek Fmabg

Got message that my package is ready for collection on Friday, went to your office and nobody to even attend to us on Saturday, I’m here again since 8am today and nobody is there again to attend to me. No banner or sign post to identify the office, so you have to ask. Only one person in that office. I’m talking about your office in Federal Poly Ede, now the lady is here now as I am typing and says a package of Friday his yet to get to this office, she said they are yet to bring it to Ede from Osogbo. Jumia is terrible company. The lady there said I should even call customer care. U guys are terrible. I wish I can give minus -1 star

by Ayomide112

I used jumia twice and I regret doing that
My first time was okay but the second purchase has been giving me issues trusting them, I returned and product it has been marked and returned but I’ve not been refunded for over a month now I’ve been asking for my refund jumia team has been able to do nothing,well I just want you all to be careful cuz they don’t want to release my money with them and they could do that to just anyone and I know I’ll not be the only one with this type of issue ,they are using fraudulent acts like sending texts that my refund has been completed knowing fully well that it has not,please refund my jumia pay account

by Doesntfknmatter

the services provided by Jumia are quite useless (eg. customer service number, info about track and return.. etc.) they hardly solve any problems or answer any questions. the application interface has tons of errors and glitches. the sellers provide false info in some descriptions. honestly a lot needs to be fixed with this application/entire business because it’s not working with full potential. Jumia has a variety of good products but these errors are making it hard to be a regular user

by Femiairboy94

JumiaOnlineShopping isn’t perfect but it’s the best you can get right now regarding E commerce in the underdeveloped world. However, they have the same issues that plague every other third world business. Once they dominate they begin to get complacent, I ordered a cocktail shaker set today and it turned out incomplete without the shaker itself and all they could tell me was to wait about 6 days before I can hear from them regarding this issue. I went back on JumiaOnlineShopping to give the order a rating it deserved only to find out the order no longer exists on the platform, so the merchant was a scammer and what’s shocking is that he/she was allowed to sell on the platform, kinda shows the level of scrutiny they give their merchants. I’ll still make my orders on Jumia, until we get a Jumia killer that is. It’ll happen eventually.

A piece of advice to anyone lucky enough to read this before downloading, do not buy any product that doesn’t have at least 5-10 verified purchase ratings on the product. This way you know that’s a legitimate seller, make sure you find out about the merchant’s ratings as well. Don’t purchase without doing this or you’ll regret it because their customer service is very poor and you’ll lose whatever’s left of your product and if luck’s on your side you might get a refund. Hopefully we get a real Jumia competitor to put these guys on their toes.

by Jumia Customer

I love jumia, I've been shopping on jumia with ease and without problem but ever since the "pay on delivery" option was scrapped, it has become difficult to trust and patronize jumia because most times they don't deliver to ur location so we have to go to Jumia's office to collect our items after paying to deliver to ur doorstep and secondly, sometimes what u ordered is not what u get and these customers service now have the opportunity to be rude their esteemed customers... We can't afford to get insults on top our own money... #BringBack pay on delivery .. Thank you!

by Jnr Stone

Jumia why ?? I have shopped many items on Jumia but there was no problem.. about 3 days ago I wanted to buy something.. after purchased everything and got to the payment .. it pop up saying about bank issues... mean while my payment method was not bank method. I use momo method but after doing everything it pop up about bank issues.. please solve this problem for me. I have tried several times to pay the items but it couldn’t and giving me messages about bank issues mean while I was not using any banking payment methods. I should have purchased the time so that I can receive it on this week but this issue is delaying me !! I am not happy about it at all

by RD'EAUV

Ive got many good deals through JumiaOnlineShopping so can't complain. For those 'saying out of stock' on e.g. Black Fridays etc, u need to know when the deal is too good to be true, our 'Nija' people esp are 'xtremly sharp' in taking them and so u must. It's not Jumia's fault.
If I must be critical, it is that whenever u return to JumiaOnlineShopping after a few mins, it reloads all the way to the homepage which isn't so with the website and the website is generally more up to date. All in all..Kudos!

I'm from Nigeria!

by Samfrosty

JumiaOnlineShopping needs a major update. It’s been good the whole year but just these few months it’s very bad. I have been using only one mobile number for purchase and recently I make purchase and the feedback is your bank has rejected the transaction. I have never paid with any bank I always use my MTN mobile money. So what’s wrong?

by Lars Mylz

Please am about to order for phone precisely iPhone X 64gb and please I want to ask is the iPhone lock or unlock one likewise will it be deliver to me in New not used phone because this will be my first time using Jumia app for shopping.

I need your quick response to this please?

by Missy Flynn

I use this platform a lot. I would love to see an option for me to use my American debit or credit cards to purchase things directly for my family. At times sending money to my family to purchase items with shillings at the pick up center can become an inconvenience with the time difference and the platform used to send money.

by De Most

Am reviewing both Jumia as a service & JumiaOnlineShopping , I use JumiaOnlineShopping on IOS devices and have no complaints, all my deliveries have always arrived, stuff I paid for that become out of stock before shipping,I get instant refunds, faulty products are collected -no questions asked, only once did I get a product that was different from what was advertised -a kids watch(girls), got a totally diff one from the advert pic,I simply gave it to a teenager. For now I am quite satisfied, and I am not someone easy to please.

Capt R.E

by Falola Oluwafemi

Jumia need to develop their app on the side of payment. Not everybody are using debit card to purchase their product, at least they should be able to add a direct bank transfer on JumiaOnlineShopping for a second option in order for non card user to send money directly for shopping via JumiaOnlineShopping and boom order made easy for us.

Now let me explain. What I mean is this; on the option of using debit card, they should add bank transfer so every user can choose their respective bank and enter their account number with the total amount of the order and Jumia will debit the respective amount on the purchase.

by Masterhvhjbvv

No customer service, if you have any problem you will be left with no assistance, they don’t answer on facebook, twitter even their website contact request. Not good experience at all, only if you want to get headache then use JumiaOnlineShopping.
About 2 months and still didn’t receive my refund, sent them on every possible way to contact but they ignore me, better to never shop for clothes as you won’t be able yo return or change size

by Ucheey😎

You guys are the worst . I can’t be awake all night just because of treasure hunt and after being awake jst for me to find the treasure at 12:02 on the dot , the product had been sold out I mean all the products . So I left dat one and waited for 6pm jst for me to login , Jumia decided to waste my time I couldn’t open the treasure hunt jst for about two minutes ooo, around 6:04 it opened,just for me to see the treasure it was all sold out 😫😫😫😡😡 . I bet Jumia knows wat they re doing or the workers know wat they are doing because this is not fair . I hate u Jumia 😭😭😭😭

by AmrTaleb

Am not sure what kind of quality control an on-line shopping app have while there are tons of issues in the last update.

1- Search is not functioning at all, you never ever find what you are looking for from search!
2- when you are searching for something what you type is invisible on all IOS devices!? So when u make a mistake good luck, even thought the search is non existent
3- Jumia delivery is the worst on the planet, if there runners failed to reach u they automatically cancels your order without any one contacting you!

by Channelgirl

I ordered 3 time and i recived nothing at all
First order i called 2 times and they confirm me all is good and i will get my order on time after 22 days i reached them again to say that the product is out of stock and they even didnt try to inform me or say anything
Than a orderd the second time in Black Friday they cancel my order even without informing me i called the after 3 week to ask where is the items they say with cold blood it’s called

by Robby Delaware

Hello. There is one minor bug with Facebook Messenger sharing. If you share a product from inside the iOS app using the Facebook Messenger extension, there is no link to the product.

The only thing that is created is some text - no url to the product page. You are losing business if people can’t share using Facebook Messenger.

by CduBruyn

JumiaOnlineShopping works very well and I use it for purchases on a regular basis.
A lot of problems and complaints could be avoided if provision was made for a simple question and answer section.

by Paakep

You can pay in cash on delivery or you can choose to prepay with Orange Money, Mobile Money and Bank Transfer.
The delivery is fast and you can return product when you are not satisfy.
To have tried it, it is the best in Cameroon.
Just download it ant please an order.

by It_kelvin

Have been using Jumia for a long time now and i have to say that it has been a wonderful experience, haven’t even used the return policy before because I always get what I ordered, the delivery agent is super nice and cool.

Thanks Jumia for making my shopping experience a mind blowing one 🙂❤️

by Silas Loyalty

To me, those five stars aren't enough to convey my utmost satisfaction for JumiaOnlineShopping....

I've been using Jumia just since last year and never for once have I ever had the cause to even frown while using JumiaOnlineShopping.....
It's a very risky app cos you might even end up buying what you didn't plan for😂🤣

JumiaOnlineShopping has saved me twice the money I should have spent (if converted to stress) if I was to go to the market and purchase most of the items I've bought....

Too many talk no dey full basket, so just download am mk u tell me *thank u* later...😉