Target Reviews

Wow I truly luv shopping at Target. I get most of my things from there and even their furniture has been pretty decent. Their app however… does not provide the same type of service level apparently. Just learned shopping for same day delivery, though truly grateful for it, isn’t as beneficial as I thought. The app makes me choose a store to shop from, yet apparently when I put order through, the shopper goes to the Target in “my zone”. Never knew that until I had the need to actually cancel an order midway being shopped for bc although on my end it had said items were all in stock, yet when shopper went she wasn’t finding anything. As it turns out she had gone to a different Target than from where I put my order through which is why the items were not available. I have two Target closest to me and it is from where I shop in person and could be a service Shipt provides services from. No wonder the shoppers have had difficult finding some items; but it hasn’t been to point where I had to cancel order midway bc NOTHING was being found, until this last time. Target says Shipt dispatches the shoppers, Shipt says Target has placed a “zone “ on the account. So basically I can only order from one Target even though the other one may have the items I need. That’s not worth me paying $99 a year for if the service will not be provided in full and I am limited to one Target store. I then as the customer am not able to truly shop for items needed.

I love the Target app especially with the “drive up/pick up in store” options! I love EVERYTHING about Target!! You guys have definitely stepped up your game! I went the other day to exchange something and I brought the wrong receipt for the items..she told me to use the card I thought I purchased them with and she was able to find my receipt!! How AMAZING is that! Also what an awesome idea with the circle rewards!!!! For example, spend $100 on baby essentials and get a $20 gift card.. AWESOME!! And it’s super simple and easy to redeem your FREE gift card at checkout! Their system makes everything easy breezy! I’m a mother of 6 (talk about the stress and how many times a week I run out of things) Target makes my day to day so much easier! Trips to the store used to cause anxiety and stress for me, my husband works 6 days a week so home life is my job and I just can’t say enough how amazing Target is!!! It’s my go to for EVERYTHING!!!! I’m even loving the remodel in the store..making everything about shopping and checkout flow easy! 😉 I see you Target!!

I used to love this app! I even loved that you merged the cartwheel into the app. I always thought it was stupid that I needed 2 apps. I even loved that you added the wallet. As a woman who changes purses, wallets etc I have forgotten my target card before so that’s great. HOWEVER what the hell have you done to this app! Now it crashes all the time in the store. Also more importantly I CAN NO LONGER ACCESS MY LIST!!! I live by that list when I shop! You released an update & didn’t fix a thing. I was in the store today & saw the dot indicating the app was updated. So foolishly I go in thinking the app is fixed try to access the list, nothing. So I restart the phone try again, nothing. Then I try to scan an item it crashes. It’s infuriating! How did we go 2 steps forward with the app & go 20 steps back! Is this the end of the world, no! But as someone who loved that I could do my list & therefore shop more efficiently since I knew where each item was to now lose that function & have to spend 3xs more time scanning my items for cartwheel it’s extremely annoying. First world problems, yes. But somebody is getting paid to develop & maintain this app for the customers therefore it should actually work!

The rating is for the app only. Love this store and when they added pick-up & drive-up, I was so happy. When I saw the app was missing features that would make filling my cart fast & easy, I figured they’d fix it in time...but they haven’t. I’m taking about simple things even our grocery store has on their low-tech website. Such as a list you can build (of items you buy frequently) in a column format with a link at the bottom that says “add to cart”. Empty boxes by each item for you to check, (whether 5 or 25) then click “add to cart”...done. The list doesn’t disappear (like target’s list), it’s always there for you to return to. Now Target does have your “favorites”; however they’re big pictures you have to click on one at a time to add to cart, and no “view all” option, so you may have 5-10 pages you have to keep loading. Lastly when you finally have your cart filled, there is no link to easily switch the whole order between pick-up and drive up if you change your mind. You have to tediously go though one item at a time...yet there’s plenty of space at the top for this link! Sigh. Target please please add these simple features! Thx so much for listening ~

I love Target but the app is SO CONFUSING. I am tech savvy. I can figure out all my apps. However, for some reason, the Target app is so confusing and I always need to get help on it. I’m sorry but that’s why I rate the app only one star. I’m sure others feel the same way. The main reasons are because there is a “list”, a “wallet”, and a “cart”. There is a scanner to scan product but it’s not big and visible on all screens so it’s hard to find. When I go to the store, I want all the discounts I can get. I scan an item I want. Sometimes it tells me to add to list, sometimes it doesn’t and it just gives me an option on the quantity and when I select one for the quantity it still doesn’t add it anywhere! When I go to pay, they scan my barcode but then nothing shows! even though I scanned everything. Seriously, it’s not that I don’t know what I’m doing but the app truly is difficult and confusing. Your need to make it more simple. I want to scan an item and say how many I want and automatically get the discount if there is one. I don’t want to have a wallet, a list, a cart, and a discount list. Walmart’s app is simple, JCPenney’s app is simple, even Family Dollar’s app is simple. Please make it more user friendly so I don’t have to hold up your cashier having to figure out where my items are on the app. It happens every time. Thank you!

I have been using Target card and app for like 3.5 years. I ordered hundreds of goods online and paid all with my Target card. Yesterday, I went to to Target store and bought some groceries. Then I opened my app and showed my wallet to cashier. Cashier scanned it to do the purchase but system doesn’t accept. It repeated several times and finally she asked help from a supervisor. The supervisor checked my phone and told me my Target card is not verified!!! I exclaimed how it is possible? I did online shopping yesterday with my Target card through the app! How my card is verified for online shopping but not verified for in store shopping through the same app?! I also did in store shopping with it like 6 months ago before the major upgrade. The supervisor just answered you need to use your card details to verify it. I didn’t have my card with myself so there was no way to verify it. Finally I asked my friend to pay for my groceries with her credit cart. That was a shame! I really don’t know who decided the implement this ridiculous, nonsense, unnecessary feature to the app! How a credit card could be verified for online shopping but not verified for in store shopping? What is the point to get this app when I need need to have my Target card everywhere for shopping?

The target app seems to very convenient for basic common items but absolutely nonfunctional for certain items. I understand that certain products have a limited quantity with a high demand but people shouldn’t have to go into store atm just to pick up one collectible item. If it’s currently now, first come first serve/buy then why would it be any different if people could order online but have a limit as well? Limit number of purchases per email/target account. This also limits target workers from pulling the items before putting items out on the floor, which I have witnessed first hand (arrived at my local target to pick up a chase collectors figpin. Got there as two associates were opening it to put out on the floor and one of them walk away with two. I asked to see the ones he grabbed out of the box but he replied, “oh these aren’t for sale.” When i then looked at the box, the two most wanted figpins had been taken.) I’m not the first person to have this type of experience with target employees. Try to better serve the more serious collectors. Respectfully, Andrew R

I cannot comprehend how an app that 1. Tells me my drive up order is ready, 2. Requires me to communicate that I'm on my way, and 3. Requires me to communicate that I am at the store and which parking spot I am in, but it cannot communicate to me that the store is refusing to bring out drive-up orders. I would encourage the app developers to consider that some people have specific reasons for choosing drive-up as opposed to coming into the store, and they'd rather not be told to drive to the store and be led on just for a random customer to walk by and tell them that the store is not bringing any orders out. And the store associates don't care about it, they just blame the app. My only issue here is that I'm using an app that requires me to communicate to a store that is unable to communicate back to me. They should really be notifying customers that they are not doing drive-up service. In the scope of things, this doesn't ruin my life. It's just not handled well by the store. Shrugging it off and saying they can't do anything about it doesn't mean there's no problem. For me personally, I have a lot of health problems so choosing drive-up is heavily influenced on that. I get that this isn't going to affect everyone like it affects me but I wanted to share my experience in case it does.

I’m on the target app almost daily! It’s a great app but I wish it had the functionality to select all items in my cart (and/or multiple items) and perform quick actions all at once. I’m sure I’m not the first who’s suggested this.. but for example sometimes I’ve added grocery items for Drive-Up, but the fridges are full by the time I’m ready to place the order. I’d love to easily be able to select all those items and instead change them to Shipt Delivery so I can check out ASAP, instead of changing the checkout type for each individual item or waiting for fridge space to open up. It would also be fantastic if you could find a way to check out items selected JUST for ONE particular check-out method... ie place an order for items that are shipping, but keep all your grocery items in your cart to check out via Drive Up another time. Instead of needing to change those drive up items “for later.” I also noticed my (newly updated) app no longer has the bubble selector for “notify me when back in stock.” That’s a great feature when available.

When I need something for myself, my kids, or my home, I check with Target first! I do love going into the store to shop, but the app and online store is amazing and has many deals not found in house. If I need a different quantity/color/option/size of something I found in the store, I can supplement with items found online with my app to get what I want. It’s very intuitive and saves searches, with product updates! Nowadays there are serious options to shop—in store, online, and pick up! The app is comprehensive, the new Circle program still saves you money—scan everything so you don’t miss a deal! Target is my “Go to” for most things I need or want. The app helps you get there. If there is ever a power failure—the customer service on the phone or in the store is always excellent. TARGET has surpassed all other big box stores because of its policies, stock quality, progressive and trendy but accessible/affordable environment, and of course, the smart shoppers it attracts. Can anyone say STARBUCKS? 🤩

App most recently showed me an item was in store, showed a buy online, pick up in store option and gave me trouble when I tried to use a prepaid gift card. Spoke with two reps in customer service on the phone, store employees, and I’m still frustrated about my experience. 1st phone rep helped me place order after app didn’t work for me because of difficulty I had placing my order with a gift card. Order was confirmed, then I received an email saying the item couldn’t be picked up. That’s when I called the store and they told me they had the item. I went down to the store, they told me that my card would actually get charged in the store when the item was picked up. I guess the moral of the story is don’t expect to be able to use any gift card other than a Target one if picking up in store. They handled it awfully and put me on the phone with the second rep I spoke to. Left the store looking at the item I wanted sitting in customer service and the employee telling me the charge on the gift card would likely come off in a few days because it was just a temporary hold.

The problem with this app (which I had been using without issues for several years) began when about a month ago I tried to use the Wallet function and it asked me to log into my account. When I entered my credentials and tried to log in, it took me to a broken Java page. I then tried to shut down my phone to refresh it, but that didn’t help. I then delete the app and installed it again, tried to log in, only for it to take me directly to a page they said I need to enable cookies. I went to the Target troubleshoot page, went through the directions on clearing the cache and enabling cookies - doesn’t work. I have called customer service several times, to no avail. I even got an email from their customer support, who told me to then disable cookies, which is not what their troubleshooting page says I need to do, so now I am more confused. I used this app all the time, and now, well, I’m shopping a bit less at Target, so that’s a good thing, I guess.

I’m extremely disappointed with the Wallet feature in this app. It is limited in use because currently only works with Target Red cards. I forgot my wallet one evening and couldn’t go back to my home to get it because the store was closing. I thought maybe I could use the wallet feature but an employee stated only for Target Red cards. Also, I thought I could use Apple Pay because it’s available in the Target app but fortunately not possible as I came to learn. The decision to use mobile payment feature is great but to limit it to curtain cards and not provide other options is frustrating for the consumer. I’m unlikely to shop at Target because of this negative shopping experience. I understand not wanting to use Apple Pay in-store to avoid licensing fees or other aspects that could hurt Target’s bottom line but at what cost to your consumer. I’d prefer going to a competitor, Walmart, that has a simpler mobile payment system that is open to different types of debit/credit cards. I hope this issue will be fixed or other mobile payment options made available in the future.

I use the Target app frequently, and overall I find it easy to use. My frustration usually results with the 3rd party sellers. Sometimes I just want to see the products sold by Target and the filer doesn’t always allow me to do this. In addition, I have noticed some 3rd party sellers also have a significant markup on items which is frustrating. One item in particular was a Red Ryder wagon that a 3rd party was selling on the Target app for over $100 more than it could be purchased on the Red Ryder website. A less savvy consumer may purchase this based on Targets reputation, not the 3rd seller. Although I do understand responsibility is on the buyer, I also believe some responsibility is on Target to ensure there isn’t price gouging by 3rd party sellers on their app. I would love to see better filters to remove the 3rd parties in searches as well. It would be helpful if I just set one filter I could toggle off & on if I wanted to see 3rd parties. It’s frustrating to set the filter with each search. And sometimes it isn’t an option to filter out 3rd parties.

I got $250 Target gift card from my friend for my newborn baby's baby shower. I m not rich, I had been to avoid use it because I wanted to use it for diapers. ( Target’s grocery are much expensive than Walmart, but diapers are the same price in any big store ). I redeemed this gift card on Target mobile App on the same day I got it. So this month I still have over $180 in my account. But couple days ago, I was trying to buy diaper on on the Target mobile App as usual since I m a single mom with full time work ( I don't have time to shop inside store), but it ask me to put another payment which was first time had this situation. So I went to ” my wallet ” to check out. There was no gift card anymore. It's so wierd. So I called Target customer service, the lady answering my call said the gift card was used 2 days ago with lots of items ( I can see the last 4 digits of my gift card in the app since I always use it through my phone at home. I never carry it with me. And it was used in another state. This lady insisted that I lost my gift card and someone got it and use it in another state. So she said ” lost is lost, we couldn't do anything for you about this” It did make sense at all. I never carry the physical gift card with me, how can I lose it?

Like many others, I was a long time user of the stand-alone Cartwheel app, which I considered to have a superior UX and feature set over the brand’s flagship app — this is also why, I regrettably began using this app when it replaced the stand-alone Cartwheel app several months ago. With that said, I’ve handled that this app is focused more on online than in-store shopping, I’ve dealt with the fact that it’s UX pales in comparison to the original and tasks that once took 1-2 taps now take 3-4(or more), and I even looked past several weeks of sign-in issues during the transition period. However, with the latest update, for some reason the development team decided to add sound effects to Cartwheel user actions. This would not have been a problem if the team had been conscientious enough to allow users to disable these sound effects, however after searching within the app and the phone settings I have been unable to find a quick and easy way to do this, which quite simply is bad UX. With the variety of other options available for providing feedback after a user performs an action, I see no excuse for the development team to not allow users to disable in-app sound effects.

The new app is very nice, with Cartwheel right there. I love that I can make a shopping list and it tells me where the items are in the store and whether there is a cartwheel coupon to go with it. However a few suggestions to make it even better/easier: -make the shopping list editable so I can add to something already there or move them around -when browsing cartwheel, I'd love to be able to have the capability to not only add those items to cartwheel, but add to my shopping list from there. Seems that you can only add cartwheel items to the shopping list once you've added an item to your list, it shows you there's a cartwheel coupon, you click the little cart to see it, and there you can add to both cartwheel and the list, but then I have my generically listed item that I have to remove and the one added by cartwheel. So in essence, I want to be able to start building my shopping list from cartwheel browsing first. Aside from the above, it is overall a definite improvement and much easier to use. I love the wallet, as well!!!!

I have a toddler and with the drive up service I no longer have to block out an hour and a half of my day in order to make a Target run. This service is a godsend for mamas with babies that don’t like to sit still in the cart. I pick out my items on the app, check out, then a short time later (within a couple hours, if not much sooner) I get a notification saying that my order is ready for pickup. I push the “I’m on my way” button when I’m in the car and heading to the store. I park in one of the designated pickup spots, hit the “im here” button, and boom my goodies are delivered to my car in just a matter of a minute or two. All while my toddler sits in his car seat eating a snack or playing happily with a toy. The only way this could be better is if I could pick up perishable grocery items this way too. I understand the storage of items that need to be refrigerated has to be carefully planned so I get why I can’t do that. Hopefully Target figures out a way to make it happen though because that would be amazing!

I bought an item online to pick up in 2 hours. I thought it would be easy and convenient. I did it before at Walmart and I was in and out in under 5 min. I ordered my item online and received a conformation e-mail that they were processing my order. 30 min later I received an e-mail that the item was out of stock. I looked online and it still said in stock. I chose pick up at another target store, that said the item was it stock. 30 min later I received another e-mail that my order was canceled because the item is not available at either store. Going on to the app both store still say the item is in stock and ready for 2 hour pick up! I went to the store and decided to look for the item because maybe it was an error. I asked a man in toys for the item and showed him on my phone that the item was listed as being in stock. He looked at the empty shelf and said “Nope, it’s not here” then he turned and walked away! The staff was as helpful as the app!

I attempted to place an order for items I had been eyeing in my cart. I clearly picked a popular time. I attempted to order items that were shown as still in stock for close to 45 min. I attempted to refresh, still no luck. Closed out and left out items intentionally to see if stock was an issue. Now, the error is it can’t be delivered to my zip, my work zip or my parents zip. By the time I called customer service, I was beyond frustrated. Not to mention after over an hour trying to place what I thought was a simple app order, my kids are done with it. I called customer service and was disconnected once, then called again and could not hear at all (and I was calling on a land line, so it was not on my end). After another 20 minutes, I was told the items shown as available were in fact out of stock. And when I ask if I can get the item at this price when it’s back in stock - “if it’s in our 14 day window.” Like that will happen! BEYOND frustrated. Be set-up to handle the demand when you put an offer for 30% off.