🏷️ About: FEATURES + Order ahead and pick up in-restaurant + Join My Captain D's Rewards to earn & redeem points + View menus & find nearby locations + Get your order delivered right to your door (at participating locations) + Easily re-order with favorites and recent orders ABOUT CAPTAIN D'S We believe good seafood can transform any meal into a moment to remember. Throughout our 50-year history, our focus has been making great se.
App won’t let me create an account just says to answer all required fields (which I did). Started an order as a guest and wouldn’t let me checkout. It says “there’s been an error processing your request. This error has been logged”. If you like fast food apps to waste time just to look at the menu setup a cart and pickup time only to not allow you checkout CaptainDs is for you. This is the second time I have tried in the last couple months so it’s been an occurring issue for me.
I reset my password since my phone number was in use when I tried to set up account. I can now log in thru the website but my password will not work on CaptainDs
Did you actually pay a developer for CaptainDs? Amateurish to say the least. It suggested I add drinks to my order for $0. I tried to add drinks but the button did nothing. Apple Pay didn’t work, it just logged an error (again). I tried to pay manually with a saved credit card and it added a penny to the bill! My local store has no curbside option but there’s no way to tell CaptainDs I want to pick up at the drive thru window… last time I waited in line only to be told I had to pick up in-store.
•It doesn’t let you remove items from your cart once they are in there without completely closing out of CaptainDs and starting over from scratch.
•Payment frequently fails to go through with Apple Pay.
•You can choose up to 3 sauces for a single entree order, the limit remains the same even if you increase the quantity of that entree to 2 or more. This means that if you order multiple servings of the same entree, you're still restricted to a maximum of 3 sauces in total. To work around this limitation, customers are forced to input each additional serving of the same entree as a separate order, even if the sides and customizations are identical.
•It seems to automatically select a rigid pickup time based on the time you start putting together your order, rather than adjusting it on the fly based on when you start the checkout process. You can adjust the time later manually, but it should be a mostly automated process based on when you choose to checkout.
CaptainDs just doesn’t function correctly. You cannot remove an item from the cart, you have to close out CaptainDs and start completely over. When redeeming a reward it doesn’t register it and tries to charge. It’s just a cycle of disappointment.
My wife and I place a pickup order on CaptainDs and after we paid we got no confirmation on CaptainDs that our order placed and our payment went thru. Every other food app I’ve used gives you a confirmation in CaptainDs itself not just email.
I tried to set up an account four times it wouldn’t let me. I finally ordered as a guest and when I went to pick up they were out of clam strips and wouldn’t substitute or refund my money. Told me I had to do it on CaptainDs , and there was no way to do it on CaptainDs . we eat at Captain D’s pretty regularly, but will consider going elsewhere from now on.
Can’t create an account. Does not say What information is missing, doesn’t highlight anything, doesn’t appear to have any missing categories when you go back through the three screens to fill out. Just tells me it can’t complete because there’s info missing.
Might try again later, but since this was my hopeful workaround to a location that doesn’t seem to want to sell anything anyway, it will probably be a while.
I always like to do mobile orders and usually only pick places with rewards and offers. CaptainDs is only good for placing orders. After two orders, no rewards. I cannot apply the offer for free hush puppies. Very disappointing. Called customer service to see what can be done, waiting for a response.
Need to offer more points than you are now, plus there needs to be a way to get the food fixed BEFORE you get to the restaurant. Isn’t the entire point of doing an order on an app to jump ahead? As soon as the order comes through, they aren’t even looking at it until 10-15 minutes AFTER you place it. Takes too long to get food at some Captain D stores.
Arrived at the restaurant to pick up my order after the time it should have been ready waited 40 minutes asked for a refund was told it’s almost ready waited 10 more minutes got home missing 2 add on items fries were so cold we couldn’t even eat them corn on the Cobb was straight out of the cooler they didn’t even attempt to heat it up not to mention the staff was extremely rude with the exception of 1 girl that was really trying to help everyone unbelievable is how I would sum it up
I read the reviews and thought maybe it was ok. I downloaded it and one reviewer was spot on. I added an item to the cart and then tried to delete it. There is no way to delete or put an item down to zero. You can increase the amount and you can decrease the amount back to one item, but not down to zero.
The other thing I do not like about CaptainDs is that one must put money onto CaptainDs to use it. I prefer apps where you can order at the restaurant and still get all the benefits and rewards of CaptainDs .
Until CaptainDs gets fixed I will not use it.
I could login on website but NOT in CaptainDs . Tried over and over NEVER worked!
Haven’t even gotten the chance to order. There’s no way to remove an item from the cart once you add it. Other apps have remove or edit under the item or you swipe left and that removes the item. There’s no way to turn the quantity to 0 as a way to remove either. I swiped and closed CaptainDs to start a new order. I pay for the order and the pay button just changes color from orange. There’s no confirmation that the order is complete and has been paid for, so I hit the back button. Another problem, the order is still in the cart. So I hit payment again and then it tells me order has already been placed, yet the order is still in the cart.
I have enough points for a reward, and it keeps offering the reward to me, but when I added it to the cart, the order wouldn’t go through stating insufficient points. My order total was charged and refunded twice. I finally just gave up…
Why in years haven’t you put out any money saving coupons ANYWHERE?? Senior Citizens have high costs of medical care and insurance and groceries, why not offer coupons on AARP magazine or newspaper or have a drawing for coupons. It would be so nice but I can’t afford your prices they’re just too steep!
Signed up and same day it refuses to recognize my information even though I literally just input it seconds ago! And when I try to reset password it tells me too many requests. Don’t waste your time on CaptainDs, go to long John silvers instead!
App itself functions great. Very easy to view the menu, add to cart, and place order. The issue lies in not receiving any rewards points for either of my orders. Kind of makes the rewards system pointless.
I have over 150 points & it won’t let me redeem an item that is 50 points. Kinda aggravating! I tried to contact customer service but nothing!
I can’t even comment on the use of CaptainDs. I’ve tried a few times to create an account and am unable to. I go through the information adding steps and get told that an email to confirm has been sent yet I don’t receive one. I don’t know how CaptainDs can be easy to use compared to other fast food apps, if you can’t even use it.
The only way to get reward points is by ordering through CaptainDs . That’s my only negative issue with CaptainDs. It needs the option of being able to add receipts or maybe get points for using the card connected to your app.
I cannot log in, when I try to sign up again, I am told my account already exists. When I sign in as guest, it lets me order, but when I want to pay, I get kicked out. This has been an issue for a few months now - which makes me order elsewhere.
The interface is great, however, the rewards system needs work. It will not let you redeem rewards when you have sufficient points. It always says “insufficient points” when I try to apply it to an item. I have 273 points and when I try to redeem something for 50 or 100 points it gives me an error. I have tried on CaptainDs and the website, the same issue occurs.
I was excited to find an app for Captain D’s, and while it is more convenient than waiting in line for 10-15 minutes for food, it has irksome issues. My phone and app are as up-to-date as can be, but it crashes on me often. Also, ApplePay has never worked on CaptainDs for me. I like the convenience of restaurant apps and these issues lead to inconvenience.
Can’t change personal info once you’ve set up an account. Submit option doesn’t work at all. Items like fish and fries is missing. sometimes I just want a small meal.
CaptainDs works well for me, but there is one problem. There is no way to remove an item from your cart. You can edit the item (sides, quantity of the item), but you can’t remove it… This REALLY needs to be added to CaptainDs … I would give it 5 stars otherwise…
Signing up was supposed to give you 6 free hush puppies. It doesn’t matter what I try to order, it says it doesn’t qualify! What a joke of an app!
While I love the food at my local store, I’m disappointed that CaptainDs doesn’t allow me to order for pickup and not be able to pay with cash.
The food is great restaurant is friendly but CaptainDs needs serious work
You should have a way to scan and get points from the meal You just ate. even if you didn’t order it through CaptainDs . Like Taco Bell does.
Super happy I can get Lobster rolls anytime I want and not rely on a specific food truck that comes around every couple of months.
I have come across a couple of downsides though. 1) Y’all truly need to roll out more locations, specifically Fort Worth area for different methods of curbside, pickup, delivery. 2) Forcing users to choose a location first before being able to view the menu is not a good user experience nor a good use of accessibility and usability. 3) Your actual website does not show more than one location when choosing: pickup, curbside or delivery , like it shows on your app. 4) Speaking of app, those on the go using CaptainDs , need and must have a seamless streamlined experience to view the menu regardless of location, decide if they want to order and then let them see if there is a location near them. 5) Your responsive design for Tablet devices on CaptainDs , is not designed for tablet design. I see it as Mobile first responsive design. Your web developer should really fix these and test.
I know this from experience as a Web Developer and now UX Designer. Trust me, you take these recommendations seriously, you will draw in more traffic.
I found it difficult to sign into my account. I had to begin my order before it prompted me to login. I think a login button would be easier, or keep me logged in on CaptainDs .
Margaret
Love CaptainDs . Except the fact that you can’t set a later time for pick up. I was driving 40 minutes back home and needed to order before I left. But then it told me to pick up in 15 minutes and gave me no option to change the pick up time.
Please fix app so that you are able to delete an item you no longer want by adding this feature. Otherwise CaptainDs worked fine.
Can anyone tell me how to add the receipt to CaptainDs for reward points, emailed customer service but they won’t reply back, called the customer service number and they said someone would be in touch but haven’t heard anything. None of the numbers on the receipt seem to work.
Good app but I can’t use my points. I have 97 points and it won’t let me use 50 points…need to be fix
Quick and readable site
The staff here are super friendly and professional, and very helpful. The food is excellent, always hot and fresh. Love CaptainDs super user-friendly!!!!! that out to the staff at Captain D’s Wilma Rudolph
CaptainDs is easy to use, and I will definitely use it every time I am on the go!
Came by last week to the Canton Rd,Marietta store. The food has improved so much we have already been back again. Thank you for bringing our good restaurant back.
CaptainDs has literally changed my life. It’s like I’ve been touched by the hand of god himself. I used to have to order at the drive through and now I can just order ahead. This review is totally not embellished or faked by the corporate offices
Young lady at the window was very polite, respectful and efficient.
No issues so far. Read a lot about the reward issues. Haven’t got that far yet. Will update as needed.
Decent working app
Friendly staff, clean restaurant and really good fried fish!
Captain D's appears generally safe, but use with caution.
JustUseApp Safety Score for Captain D s is 33.2/100.
This assessment is based on our NLP analysis of 26,714 user reviews.
Combined with the app store average rating of 4.8/5.
Captain D's appears legitimate, though exercise caution.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Captain D s is 33.2/100 .
This conclusion is based on analysis of 26,714 user reviews.
Captain D s collected the following data from you:
Just as hard as we work behind the scenes to guarantee the quality of our ingredients, we are dedicated to ensuring Captain D’s is a place where you can share really great seafood, in a warm and family-friendly environment, at unbeatable value.
We think there’s something fun about eating at Captain D’s, and we believe treating yourself and your family to a special seafood meal shouldn’t break the bank.
Throughout our 50-year history, our focus has been making great seafood available to everyone, every day and creating a place that makes an ordinary day feel special.
From the friendly smiles and hand-crafted cooking of our crew members to our new, beachy restaurant design, we want you to be relaxed as we transport you to the coast.
We believe good seafood can transform any meal into a moment to remember.
