Grubhub: Local Food Delivery Reviews

Grubhub: Local Food Delivery Reviews

Published by on 2022-04-04

With the largest selection of restaurants, Grubhub delivers your favorite foods
to your door. Order with the Grubhub app and get the restaurants you love
delivered in a few taps. Feel like getting out for a bit? Great! We also offer
pickup for takeout orders. Whether it’s your favorite l...


Software Approval Ratings

Disapprove
76.4%

Neutral
45.1%

Approve
23.6%

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


Grubhub: Local Food Delivery Reviews: 20 Reviews

By

The customer is always right even when they’re wrong.

We love Grubhub! We have never had an issue with any of our orders. Our food from Smashbox was, as always, hot and delicious! And although the order was supposed to be delivered a bit later than expected, it arrived 10 minutes earlier than the initial time we were given! We had gotten a message from Grubhub that our order was running behind. A+ for that alone! We accidentally ordered one too many burgers because I couldn’t make up my mind and had added a few to choose from, meaning to delete one of them before submitting our order. Well, I forgot to delete the one I didn’t want and we tried to contact Grubhub and also our driver Helen to see if the order could be adjusted (I hate wasting food and we don’t care for leftovers). Helen promptly texted me to let me know that Smashbox could not adjust it once placed. No biggie, it was my mistake...I get it. Helen, our driver, is fabulous! Courteous and friendly. Smashbox is fabulous! Even though, I’m the one that made the mistake, I got a message stating that our bill was adjusted and we weren’t charged for the extra burger! Talk about great customer service! A happy customer is a returning customer! Thank you!


By

Horrible customer service in the past year

I use Grubhub a lot due to not wanting to have to keep up with restaurants who deliver in my area. It use to be that when you placed your order through Grubhub and and item could not be prepared, a representative from Grubhub would directly call you and ask you if any other item could be substituted. If you said no they would allow you to cancel your order in full, if you said yes they would find a replacement for the order and your order would go though. Now however it seems like their customer service team doesn’t want to call customers or try to make it right. They will just go ahead and refund the item the store can’t provide and you WILL NOT know anything until your order arrives with missing items. Why are we using a delivery app if they can’t even contact the costumers if items won’t be delivered? This has happened multiple times through different restaurants in the past few months. Zero contact from Grubhub like they use to. Even paid for the Grubhub membership so you would think they would want to support their customers but I guess not. I deleted my membership, my information from their site, my app and I’m not going to use them for food delivery anymore as their care of customers has really gone downhill this past year. The customer service agents use to really be on top of things in the past and I have been using Grubhub for years now. Not anymore I’ll be installing DoorDash to give them a shot now.


By

VERY Hit or Miss

We have ordered from this app several times. Sometimes it’s okay, although it seems like on every order the delivery time gets extended from what they originally tell you (for example it was supposed to take 40 minutes but it actually took 50-60). This happens a lot which in my opinion is not a good business practice. There have been several times (including right now) where the driver seems to sit in one spot and stay there until AFTER the delivery window. And then eventually they get to the restaurant to pick up the food. Because of this many times our food will arrive cold or soggy. This has happened with multiple drivers in our area, so often that we have started using other apps over Grubhub. Also for whatever reason, the app GPS never gets the address right. Usually it’s not a problem but one delivery we had a driver get very lost and couldn’t tell me where he was, and then had the nerve to tell me that it was MY fault that the address was “wrong” or hard to find. I get it, these are tough times especially for delivery drivers and such. But that doesn’t excuse bad business practices, not holding drivers accountable, and a really bad working app. It seems like many other people have had similar problems that date back 1-2 years, which means that higher ups don’t value feedback or just aren’t in the business for customer satisfaction. I’m sorry if it sounds harsh but it seems to be the truth.


By

Continually frustrated

So many frustrations with this company. One huge one is when my orders are randomly cancelled, but nobody lets me know for an hour. By the time I’m told I need to figure out different food everything is closed half the time. And it’s usually with no explanation. Delivery time is entirely unpredictable, it will give you an estimate that ends up being literally half of how long it actually takes. But one of the biggest complaints is price discrepancies. I’m not even talking about the ginormous delivery fees, but rather the difference I price of the actual food items as listed on Grubhub compared to the restaurant’s website. I only noticed this recently, but they often charge a higher price for the food itself than the restaurants, which seems so screwy. High delivery fees are one thing, but the food itself is more expensive too?? What?? And so very often my order is missing items or just wrong, so what was I even paying extra for? Lastly, they used to make up for some of these annoyances (at least in my head) with fairly frequent coupons, and that fun wheel thing you spun with every order. It doesn’t feel worth ordering anymore unless I have a coupon, but they took those away (except for the ones that you have to use within like 24 hours of receiving them, which I seem to only get after ordering when I’m not trying to shell out the delivery money twice in 24 hours) so I guess that’s that. Disappointed and hungry.


By

Stick to doordash

This was my first order through grubhub and I am EXTREMELY disappointed. If I could, I would rate everything 0/5. To start off, when it said my order was delivered I was expecting it to be right outside my door but instead I found it behind my car in the driveway. When I first messaged the driver He claimed that there was a snake on my front steps. When I check my camera the driver doesn’t come close to my door or even bother to look at it. And when placing the food down, he basically threw it on the ground. I’m not sure if all drivers are like this but mine was unfortunately appalling. On the camera it shows he quickly came to my driveway just to drop the food and leave. The container of the food broke and to top it all off it was the wrong order! I order one item and got 2 items I had no intention of ordering. On the physical receipt it does say my name and the mistaken order. So I am not sure who messed up because on grubhub it does say my correct order. It’s safe to say I will never order from this app again or recommend it to anyone. My grandma just came out the hospital and I was trying to get her favorite soup for her to eat but it seems this app is far from being professional to even provide a simple order that can safely arrive at my door. From this experience its safe to say I’m going to stick to doordash and if the driver is reading this I’ll be sure to call animal control to take care if that enormous python at my front door 😁


By

I love it.

IAs a college student, I know how to get cheap food. My friends and I have used every other delivery app you can think of and tried all the free premium trials of them so I also know how valuable it is. All this to say I use Grubhub the most out of all the delivery apps out there and it’s by far the best. They have a great selection, they don’t have ridiculously high fees like UberEats and (the worst delivery app ever(Postmates), and they have excellent customer service! They rarely ever cancel your order(Postmates), they typically have speedy delivery and wonderful, kind drivers who deliver your food without spills or mess. Like I’ve mentioned I’ve also tried the premium of almost all delivery apps and imo Grubhub’s premium is definitely worth it. You get perks every week which invited me to find new local restaurants I fell in LOVE with, prompt customer service, and free delivery almost every time. Some premium accounts are completely useless(Postmates) and others just don’t give you as many reasons to pay monthly. It’s just a reliable app which is what I count on when ordering food. It also uniquely caters to students! I love it, I tell anyone who asks, and will continue using it.





By

Worst service

Tonight we tried to order from a pizza place. When our food was almost a half hour late we called the pizza place and found out they did not even start on our order; they said the issue was with Grubhub. Irritated by how bad the service is, I decided to contact customer service through chat to check the status of our order and cancel my Grubhub membership. An irritated customer service rep through chat canceled our food order instead of the grubhub membership . When I told this person to stop they claimed the order was already canceled. I spoke with a customer service rep over the phone at the same time and was told our order wasn’t canceled. At the same time I am on the phone with customer service the rep in the chat said the order was not yet canceled because she was on hold; she deliberately and intentionally proceeded to cancel the order when it was not already canceled. This experience was so bad I have decided to never use GH again. Right now I am on the phone waiting to talk to a supervisor to get a refund on my GH membership, and have been on hold for 30 minutes. Edit: I was on hold for over an hour then was hung up without speaking to someone. I am now BATTLING with Grubhub to get my account deleted and they want me to take so many extra steps to permanently delete the account. This reason ALONE is a reason to never ever use grubhub. Literally no one anywhere wants to spend HOURS trying to delete an account!!!!!


By

The app is better than the service

I have used gh at least 20 times. The app is great, it always works. though it seems inconsistent from restaurant to restaurant in its menu application and usage -sometimes confusing what comes with an item. The service from grub hub employees hasn’t been bad, they tell me when there’s a problem and make it right, so I think the company seems to care (more than I can say for other food delivery services I’ve used which I won’t name here, but it starts with a U!) So I’m loyal to gh in my restaurant delivery patronage anymore. Now you just have to expect though, the restaurants sometimes have issues and cancel your order & your experience depends in large part upon the relationship between that restaurant and gh. Another factor- if you get a driver who treats your food and your time with respect, which isn’t usually a problem. The drivers usually call from the driveway, I don’t know why, most pizza places ring the bell. Sometimes the drivers forget food or spill it. hey this is going to happen if you order from gh 20 or more times. You take your chances, because you don’t want to cook so much, and you don’t want to go out into the public either. Thanks for being there most of the time gh when I’m not cookin’. And shout out to mr. gyro because he is consistently good & fast, never cancels.☮️


By

App Hiccups

I’m only leaving a one star review because this issue needs to be addressed. I have all three holy trinity of food delivery apps, uber, dash, and grubhub. Grubhub has been my go-to since the service fees are always lower than the other two. On top of which, I have grubhub+ which gives me credits on my orders. I’ve been using grubhub for years, but come this January, something changed. It used to be I can use credits to deduct my total at the checkout page, but despite accumulating $8 of credits, I’ve tried on numerous occasions to go to checkout and not be able to use my credits, which in turn made me decide to give up and cook that day instead. On the last occasion I decided to text customer service and see if they can resolve the issue. They decided to just reduce $6 on my order, but the credit issue is unresolved. On top of which, the customer rep who was helping me just abruptly ended the convo, had two more customer rep come in, view the chat, and just leave. It wasn’t until the fourth person, which I assume to be a supervisor came that came up with the $6 fix. I should mention in no way during our conversation was I rude or used profanities. Seemingly the original customer rep didn’t know how to answer my question and just decided to leave without a word. I will withhold my judgement and let you decide whether that was an appropriate customer service response. But fix the credits problem and I will fix the one star review, thanks.


By

Iffy customer service

Honestly it wasn’t the food that was the problem...it was the driver...at first the ETA was between 9:15-9:25 which made sense considering it’s FAST FOOD...it took a while for someone to pick the food up which I understand due to COVID but while a driver was able to pick up the food or was en route to pick up the food within the 9:15-9:25 ETA when the time moved to 9:35-9:45 I was confused on what was happening so I went to track the order to see that the driver was stuck at the same location for at LEAST 15 minutes...I had attempted to contact her to see exactly how far she was so I can try to figure out the eta again but she took about 20 minutes to respond to me...by the time she did respond she said she was coming to me (which I felt was a lie) but nonetheless I still waited for her to arrive to which my order was delivered literally an HOUR after I ordered it..my drink was watery (which I know isn’t the restaurants fault) and the food was on the verge of being cold...lack of communication is the main reason for this rating and the fact that I couldn’t get in contact with Grubhub themselves makes it worse...seriously debating if I’m going to be using this service for future deliveries cuz it doesn’t make sense for it to take an HOUR for fast food and that I was unable to get in contact with customer support


By

GrubHub & Their Drivers are Horrible

Have paid fees, delivery charges AND 20% tips on every order, not because I like spending twice as much to get food, but because I liked supporting local restaurants and drivers. Never again. A restaurant called when the driver had just left to tell me that the “driver forgot” the side orders. I know the restaurant probably made the mistake, but once the driver picks it up, the restaurant is paid and the mistake now becomes GH’s. I used the text button in the app - driver doesn’t answer. Used the call button in the app - driver doesn’t answer. I can see he’s within one block of the restaurant - and it’s only four blocks to my house. So I wait. My security cameras go off, but not my front door. I go outside and the driver has parked so that he can leave my order at the curb (not at the door as instructions state) without being detected. He takes off but has to make a u-turn to come back down the street, so I stop him and tell him what I’d been trying to reach him for. He says, “it’s not my fault. Call the restaurant.” GH tells me when I call them that there’s nothing they can do because they can’t get ahold of a driver once they accept a new order. So, I’ll just stop putting a third party in-between the restaurant and me and just “call the restaurant” from now on. What’s worse is if you go to Reddit and read the comments these GrubHub drivers make about their customers, it’s horrendous and completely unconscionable.


By

First order was wrong

Decided that since we’re in quarantine and my car battery died, I’d use the app to order dinner from KFC. At first it seemed like an easy and seem less process to order my meal and it said it would take about 20-30 minutes (the restaurant is literally down the street from me). So I waited and decided to check the status, the time kept getting pushed back which was pretty annoying but I thought ok whatever not that big of a deal. So after almost an hour my food finally arrived, the driver was nice and kept me up to date with my delivery. When I got my food I thought cool this is pretty neat getting my fast food delivered now, but when I opened the bag my order was completely wrong. Now I’m not saying one or two items were wrong but the whole meal with the exception of the drink 😅 I ordered a 5pc strip combo with 2 sides (mashed potatoes and gravy, and Mac and cheese) but I got popcorn chicken with wedges, a chicken sandwich with pickles, and 2 biscuits. Needless to say I was upset that my order was that screwed up, but I was happy that reporting the issue gave me an instant refund from GrubHub so that was cool. I’m willing to give them another chance and just placed another order from Panda Express but if this happens again then I’ll just delete the app 😕


By

Never using this service again

I placed an order last night at 8pm. I was told the order would arrive at 9:30. After three calls, two text conversations and 5 hours later I never received my order. The first two conversations plus the first text conversation said the food would be delivered and remade and I was even told that they were in contact with the driver. By 1am I had had enough and I was very vocal with my frustration. The only compensation I was told I would receive was 10% off my next order and a refund. Great. My money back and an extra $4 next time I decide to use this service. I tried to explain that the compensation was very lackluster and I was unhappy with my situation, and the GrubHub person told me I should try ordering something else At 1:30am? Even after explaining how unrealistic this compromise was, I was told for the fifth time of the night that they were “sorry for my inconvenience” and asked what else they could do for me. Extremely unsympathetic and I will never use Grubhub again. You better hope you’re in a highly populated area. The order is confirmed no matter if there are any drivers in the area. If not, just be ready to accept an apology for an inconvenience. And as a side note. I would have driven to pick up my order if I was told it wasn’t coming. I know I’m paying at least a 20% mark up for the delivery. I’m tipping after that too. The point was I was told in multiple occasion it was coming, just a terrible delay. Ridiculous.





By

Terrible delivery service

I have used this company 4 times in the past two months and twice had major issues including this time where my delivery was supposed to be here between 815 and 835, at 845 I got a message from Yelp asking my to review the order but it had never arrived! I called the support number and she indicated the food was ready but the driver wasn't there to pick it up and it would be at least 930 am at the earliest before my order arrived. Unbelievable, I canceled my order because of course no body wants to eat cold food that has been sitting at least 2 hours. The other issue also involved a late delivery of over 1.5 hours the driver called and left me messages telling me they were on their way but it was over 45 minutes after the second call that they finally showed up with my cold food. I called and complained to grub hub and even offered to send them the voicemail and asked for a refund and they refused they said they could send a 10% off coupon I said don't bother I won't be using your service again. It's one thing of someone is late once in awhile but when it's good and 50% of the time and the management does nothing about it then that is unacceptable. I will not order from any company that uses only grub hub or they will never improve. I will only go straight to another ap or straight to the restaurant and ask if they use grub hub and tell them of any complaints using them.


By

Two strikes, might not get a third

Today was my second horrible experience. Driver parks in a parking lot around the corner for 20 minutes, then marks my food delivered. I texted the fake phone number they get 4 times and called it about 5 or 6 with no response. Call customer service, at first they tell me I don’t exist in their system using the phone number I was calling from, after telling me the wrong number 3 times. Once the guy miraculously finds my account he says it was delivered. I tell him it wasn’t and explain that the driver literally sat in an empty parking lot and he offers me $5 dollars for a $9 meal. I told him no thanks and I hung up. I called back to get another person. They call the driver after managing to find my account instantly and the guy said he was calling a number (mine but all out of order) and that he delivered it on my houses doorstep... I was ordering from the bowling alley I work at... After saying I can send proof the driver basically stole my food and refused to contact me, the offer changed to $25 dollars. I’m giving one more order to use it and then I probably won’t use the service again. Foch from Portland, ME, I hope you enjoyed my Applebee’s and that tip you didn’t deserve. Tip for Grubhub, add a rating system for drivers, I have a ton of friends who have all had a similar experience. If I could report a driver and rate him this review wouldn’t be written, just a bad one for him.


By

How on earth do they have 4.8 stars?!

The quality of Grubhub must depend on the area because we have NEVER had a smooth delivery with them, yet we’ve never had any issues with UberEats or DoorDash. Grubhub is HORRIBLE. Food arrives super late if it ever arrives at all! One driver apologized profusely stating that her COMPANY credit card had been denied upon paying for our food at the restaurant so she had to wait 45 minutes for customer service to assist her. Thankfully, she insisted that the restaurant remake our food so it would be warm for us. We’ve waited & waited for several orders & called customer service to find out what the hold up is, only to have our orders CANCELED in which “no further information as to why, can be given at this time, but we apologize for the inconvenience.” Seriously?! I’m pregnant, I have a 2 year old & when I order food for delivery, it’s not because I’m lazy, it’s because I’m having a moment of desperation & a NO SHOW order is NOT cool. Some of our favorite restaurants have switched to Grubhub & I’ve told them all of our horror stories & they’re seriously thinking about going back to UberEats or DoorDash. If you’re not able to be consistent in certain areas Grubhub, you’ll only damage your rep & lose clients. If you’re not ready &/or equipped to deliver in our area, pull yourselves until you are!


By

Horrible service

First off their GPS can never find my home. Every time the food comes late and cold/soggy. Second I bought $35 worth of food that was never delivered to my door even though they app said it was delivered. I went through their help service and the person told me since it says delivered they cannot refund the money to me but they could offer me a coupon for 10% off my next purchase. I said that I would either like my money back or the food that I ordered. Again they refused. Then I said I want to become a Grubhub driver, just check that the food was delivered, and eat for free all day. After some time the person agreed to give the full refund “as a courtesy”. When I asked why that is a courtesy and not a standard the person said they gave me the full refund and will not get the 10% off coupon that I never wanted. That person’s before I could answer said I was taking to long and hung up. The next person then said that the food was set for pick up not delivery. Once I told them in had proof otherwise they said it was my fault for not going out to the delivery person’s car to get the food. I did not order to walk out to some random person’s car I bought it to be delivered to the door. After realizing the person was just trying to give me the run around I ended the chat. On top of it all when I looked at the receipt Grubhub charged the restaurant for the refund even though it was their Grubhub driver that failed to do their job.


By

Not happy...

So today I ordered Taco Bell through Grub Hub (obviously). It was like my fourth or fifth time doing so, all of the other times were all good. But today I ordered it at 1:02pm and it usually takes less than 30 minutes for them to be at my house with my food. I noticed the time for my ETA was getting later and later, so I call and tell them what’s going on. I was super nice because accidents happen and I’m an understanding person. They tracked the driver and said I should get a call from them in the next ten minutes. Ok. I get text ten minutes later saying my food should be there around 2:17pm. Ok great. 2:30pm...still not here. I got annoyed and called again to cancel my order. All was fine, she didn’t seem very sorry but whatever. I’m probably not going to order again, just because getting my food isn’t guaranteed. The only bad part about all of this, is that I had a hungry two year old waiting for his food that never came. Of course I gave him snacks to keep him happy until his actual food came, but he needed a real meal. I couldn’t drive anywhere to get food because my baby was sleeping. Also I’m breastfeeding, so when you don’t eat for a while it messes with your milk supply. Once my baby woke up we went to DQ. Because we had a late lunch, that meant no nap, and because no nap, I couldn’t get my shower for today. So thank you grub hub for making me hungry and stinky. That is all. (I never write reviews, I honestly just want to know how this even happened.)


By

No Guaranteed Delivery Driver

Ordered my food on a Sunday morning at 8:00am. Estimated delivery time was 40-50 minutes. It came upon 50 minutes and the tracker still showed that the food was being prepared, along with adjusting the estimated delivery time to 10:00am. I called the restaurant and they told me the food had been ready for 20 minutes but nobody had showed up to pick up the food. The app, at least at this point, doesn’t say who the delivery driver is or allow you to contact the driver, if there even was one assigned yet. I called grub hub (very pleased they have customer service on a Sunday morning) and the first option they gave me was to wait for the food and if there was anything wrong with the food to call them back again and say there was something wrong with it (it was pancakes and eggs, chances are after them being ready for over an hour they would not be how anyone would want them to be). The second option was to just cancel the order and receive my money back in 3-5 business days (4-6 days with it being a Sunday). So then at this point, of course, I need to go find a different means of breakfast. While breakfast is not the biggest deal, this is not a pleasant way to start a Sunday, nor to have your one and only experience with Grubhub to tell your friends about. There are many good reviews out there about Grubhub, I just wish I had the same experience as the others.


By

Drivers are unprofessional and Grubhub backs them

So I preferred from grubhub last night because I was exhausted from working all day and when my driver got to the restaurant he started texting me which I’ve shown grubhub to ask the restaurant to speed up my order and they were busy at the time. So fast forward a few minutes I get a call from the restaurant saying the driver had an additude with them and left without my food and the manager offered to drive it to me. I was so grateful that he offered but I went to pick it up seeing as it wasn’t the restaurants fault it was the grub hub drivers fault. So I went to pickup my cold food and called an emailed grubhub about the driver and all the did was give me 10 percent off my order. And said I was reimbursed for the order that never got picked up. Well I paid for the cold food at the restaurant because again it wasn’t there fault all this happened i feel I should atleast get a free meal or that meal should have been paid for by grubhub seeing as it was there fault. I’ve worked in the food industry in the past and understand how hard it is on them so it also really bother me knowing that a driver they employe gave these young girls working at the restaurant an additude. I will no longer order from grubhub so there 10% is pointless seeing as I can’t trust to get my food with them. Please be cautious about using them since they think it’s ok to employee people like this.







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Is Grubhub: Local Food Delivery Safe?

Yes. Grubhub: Local Food Delivery is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 3,458,086 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Grubhub: Local Food Delivery Is 23.6/100.



Is Grubhub: Local Food Delivery Legit?

Yes. Grubhub: Local Food Delivery is legit, but not 100% legit to us. This conclusion was arrived at by running over 3,458,086 Grubhub: Local Food Delivery User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Grubhub: Local Food Delivery Is 23.6/100.


Is Grubhub: Local Food Delivery not working?

Grubhub: Local Food Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Have a Problem with Grubhub: Local Food Delivery? Report Issue

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Why should I report an Issue with Grubhub: Local Food Delivery?

  1. Pulling issues faced by users like you is a good way to draw attention of Grubhub: Local Food Delivery to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Grubhub: Local Food Delivery customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Grubhub: Local Food Delivery.


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