Contact Brilliant: Learn interactively

Contact Brilliant Support

Published by on 2023-12-25

About: | “Tantalizing math, physics, and CS challenges” — The New York Times
Learn math, science, and computer science through fun, interactive problem
solving. Brilliant is the free app with thousands of hands-on lessons perfect
for students, professionals, and lifelong learners of any age.



How to Contact Brilliant Customer Service/Support

Brilliant: Learn interactively Contact Information

Listed below are our top recommendations on how to get in contact with Brilliant: Learn interactively. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Brilliant: Learn interactively. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



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Reported Issues: 3 Comments

4.7 out of 5

By dllnldr


Rip-off

First off, this app doesn’t actually teach you, it’s a series of gotcha questions that may be beneficial if you already have knowledge of the subjects and just want a review, but there are no lessons, this is a prime example of a minimum viable product with an expensive subscription. Now, after barely using the app due to dissatisfaction with the “learning” possibilities, I’m slapped with $100 charge for another year right as the holidays are coming up, and I don’t have an extra $100 lying around to spend on myself. There was no warning that my subscription renewal was coming, or how much it was going to be. (I bought the first year on a sale for $60 last year) As far as I know, there is no way of getting that back. When I cancelled the subscription in the app, I had to endure 5 huge screens of scrolling where the company either pathetically begged me to stay, or threatened me with a higher price if I ever dared come back. They must not get many people coming back if they treat them with this vindictive manner on the way out the door. After that, I’m not motivated to go to their customer support and try to get my money back, because the one thing they have taught me is that I won’t get anywhere with that.



By Brock Zekany


Fallacies Discovered in First Two Minutes

App claimed the International Space Station (ISS) is ‘weightless.’ This is a slightly erroneous term but usually a forgivable mistake, if uttered by a layperson. However, as this is an educational app, I believe it should be held to higher standards and user proper rhetoric. Honestly, I am greatly disappointed because I was excited to learn some new trivia! It is a great injustice that this app is propagating slightly skewed information. I would find it a better exercise to fully explain the idea rather than hastily throw out a common misnomer, which even further normalizes this incorrect sentiment. Knowing that people who are not already well-verses in physics would probably not recognize this mistake makes it an even more egregious error! I am fed up with the educational system opting out of truly explaining difficult subjects. There is this trend of substituting them with slightly incorrect, water-downed, and much easier to explain versions of the true problem statement. The responsibility should lie within the institution to face this challenges comprehensively, so that we can build a model for the general public that cohesively explains such difficult subject matter.



By Jim C.K.


Neglected and stale

1) There hasn’t been any meaningful attempt at adding new content in years. Moreover, many “courses” share the exact same material. Brilliant has a problem with the amount of content they offer. 2) They’ve done away with the open discussion solution forum; all you get is the (often stupid) Brilliant staff solution. 3) The daily challenges, besides being broken (yet another bug to fix), cycle through the same boring repetitions of like ten different types of questions. Again, the app needs new content. 4) Much of the content is really poorly presented. Technical terms are introduced without ever defining them, questions are convoluted, etc. Calling them “courses” adds artificial legitimacy to what are actually just a bunch of multiple choice questions/problems accompanied by tacky, ClipArt-esque illustrations. Fix this crap. And stop charging people who’ve already paid until you get actual new content (not just ‘new courses’ comprised of a mish-mash of content borrowed from old courses).




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Why should I report an Issue with Brilliant: Learn interactively?

  1. Pulling issues faced by users like you is a good way to draw attention of Brilliant: Learn interactively to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Brilliant: Learn interactively customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Brilliant: Learn interactively.


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