Contact Drops Support

I am a paid user, I have been using the app over a year now. I have never encountered an issue until a few weeks ago. I’m not sure what is going on but I’m having some sort of login issue where the app is having an error message repeatedly pop up over and over if I leave the app for longer than a few minutes. It never resolves itself and I’ve tried all common sense trouble shooting methods. I figured I would try to get help from Drops to solve it. I went in to “create a ticket” but it was actually really hard to find *how* to make one. The help pages told me to make a ticket but it was not user friendly in how to actually make a new ticket or where the link was to make a request. Finally, I found an email address for customer support and sent a message. It’s been over two weeks now and I’ve sent up a follow up message and I have heard nothing. The problem has only gotten worse and now if I want to continue using the app, I literally have to delete it from my phone every time I want to use it. Completely annoying and inconvenient. I tried to commenting on an instagram photo for help and didn’t get a response from their official page. I don’t know what else to do. I paid a lot of money for the unlimited lifetime use of this app and I don’t know who to contact or if anyone reads that supposed email for customer service support.

I love the design of Drops and the way it focuses on vocabulary and I was induced to pay for a year because of that. But oh my word, the quality control is terrible. At least with respect to the French option which is riddled with errors. And I’m not talking translation choices or anything stylistic. I’m talking about actual errors and mistakes like (A) the written words not matching the spoken words, (B) the same picture being used for two different items within the same subgroup, (C) words being cut off in their pronunciation, (D) the written and spoken words being correct but the picture is of the wrong thing. I just cannot understand how the quality control could be so poor and no one caught these things before they were released to the public. Essentially this is damaging to people learning the language who may not know some of these mistakes are there. There does appear to be a *limited* way to report these errors while using the app, but even that is very flawed. You can report the error ONLY upon its first appearance and before you swipe down the first time. So you have to immediately know it is a mistake which, if you are a learner, is hard to do. Even being advanced, it’s hard to stop the swiping in time to make the report. Once you make that swipe though, it is impossible to make any error reports for that word. That option is gone forever.

Hey Drops team! I really love the app , I downloaded multiple apps pertaining to learning New languages, and this app by far exceeds all of them. For the simple fact that one doesn’t feel like they are in a car dealership lot just browsing and have a swarm of salesman coming at you from all angles and potentially losing the interest of the potential customer. What I mean by this is Drops not only let’s you enjoy the app and get into it with its user friendly features, but unlike most language learning apps, doesn’t try and get you to pay for it with a bunch of pop ups, it lets you actually want to keep the app. Which in turn would make you want to pay for premium. The only con that I can think of have using this app for awhile now is that, while trying to review all the words you have previously learned thus far, a pop up opens and does try to get one to pay for the upgrade. To me personally this part of the app could be changed. Just for the simple fact that it is a smart marketing strategy I could see, but for those who don’t have any form of card payment, it is kind of a bummer not to be able to see the words you have learned thus far. I appreciate the time it may or may not have took to read this review, but I would like to send appreciation to those who made this app possible for people who want to broaden their minds and try something new like learning a new language for what ever reason one might have. Thank you Drops.