Contact ClassDojo

Contact ClassDojo Support


Company Name:

About: ClassDojo is the leading communication app for primary schools around the world.

Headquarters: San Francisco, California, United States.



ClassDojo Customer Service 👿🤬😡😠💢😤

ClassDojo Contact Information

Listed below are our top recommendations on how to get in contact with ClassDojo. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact ClassDojo. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ClassDojo, Inc.



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit ClassDojo Website

Privacy Policy: http://www.classdojo.com/privacy

Developer: ClassDojo


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Social Support and Contacts

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Privacy & Terms:

https://www.classdojo.com/terms

https://www.classdojo.com/privacy




Read 19 Customer Service Reviews 😭😔💔

4.9 out of 5
Chermaro Cummings
2023-09-25

Hello I’m Mrs.Chermaro Cummings can you tell me more about your program.is this only a tutoring program?

John Perez
2023-09-08

I HAVE BEEN BILLED TWICE FROM THE WRONG SCHOOL .PLEASE HELP .

Barbara Tronsen
2023-08-16

I have tried everything to cancel ClassDojoPlus. HELP!!!!

Arcenia Valdovinos
2023-01-25

Got charged $59.99 for using this app with daughter's school need to dispute and refund plz

Briana Izzard
2022-09-15

59.99 was tooken off my Apple Pay with out my knowledge or authorization I want a refund

Baby Ntomola
2022-09-14

I want my money back $69 how you took My money on my bank account without any information that scammers

Baby Ntomola
2022-09-14

I want my money back $69 how

Jennifer McCabe
2022-09-07

I was charged for Class Dojo Plus. I only signed up for the family free app. I would like a refund.

Tiblets Kelata
2022-09-07

I have changed $59.99 for classdojo app which is I was told it’s free my daughter school is corcker high land elementary school my phone number is 5103790486 thank you

Mariana
2022-01-29

I signed up for my child for school, but never agree to pay as I don’t need the plus

Opal Saxton
2021-09-16

I was told that this classdojo app was free to use I couldn’t set up an account for my child until they said I had to pay for it and I didn’t have them to take out $64 and some change I would like to have my refund and I canceled my subscription.

Karel Middleton
2021-08-27

I want a refund of $64.34 right a way I dispute the Charge. I did not authorize it.

Kaitlin
2021-06-16

I was told to download this app by my kid's camp, and i NEVER signed up for a premium subscription, i just downloaded it. I was charged $59.99, and I NEVER authorized that but somehow got the receipt and i am UNABLE to cancel the subscription. this is insane!!! I want to dispute this, i never wanted to pay $60 for this app, and I want it gone and my money refunded but I literally do not have the option in manage subscriptions. I will escalate this as far as i need to - SCAM!!!!!!

Brenda
2021-05-13

I want to cancel my subscription as my kids no longer use it. I’ve tried several times but cant get the cancel to go through and i keep getting charge for this when i no longer need it.

Terry Castelow
2021-04-15

You charge 40$ off my card I need a refund no one asked I've never given my card info out to you I'm really pissed off I need my refund

Marissa D Hall
2021-03-24

Cancel my subscription now!!!! And I'm would like to dispute $59.99

Basic messaging app but not much else

2022-04-28

by JoeShiro

School uses this for communication to families. Here is my review: -The main page is confusing because it’s hard to distinguish between one post and another plus you can’t just click on a class or teacher to get only their posts. With multiple kids, the home page is chaos. -Messaging teachers direct works but I’ve double profiles of teachers in the school. -There is no explanation of monsters or how it actually helps your child other than supposedly it’s a point-reward system but confusing whether or not kids actually interact. -App focuses on getting you to upgrade and pay $60 for features that I’m still not sure what they are - except if you don’t pay, it deletes all the pictures at the end of the year. -Doesn’t look like there is a group chat feature where you could message a teacher and include another parent/guardian. -No notification settings to let you choose between getting DMs vs general front page info. -Also, it seems that it could be a failure of the school, but some teachers use DMs to communicate information and others use main posts. Again, it’s hard because you can’t just select on one teacher, but you have to go through all posts to find that nugget of information.
In addition, there is no group chat so teachers have to write different messages to parents of the same child - even if the parents are married and the same household.

I hate ClassDojo

2022-05-05

by TU Greystones

I would give zero stars if Apple allowed me to do so. Let me start by saying I do not want to use this software in the first place. I don’t need to know the minutiae of my kids’ day at school. As an engaged parent, we talk at dinner every night about how their day was and what happened. Unfortunately for me, other parents apparently don’t mind getting minute by minute updates on their children. If this were not required by the school, I would not use the software at all. Where I get extremely frustrated is the constant nagging for me to buy a subscription to premium content when I don’t even want the free content. I find this app beyond obnoxious and would love for educators to focus on teaching rather than updating unnecessary software. Since I’m in the minority, my request is that the developer of ClassDojo offer the option to turn off the pestering requests to upgrade to something I never wanted in the first place. I will never upgrade this software and find the constant requests to upgrade make me dislike the software even more than I did before.

Needs proper update

2022-05-12

by Notyaverage

There have been 5 updates since I reported the loss of getting notifications on my iPhone 8 plus. I was told to reinstall the app despite this issue being recognized as a bug that needs fixing. It still has not been fixed and these vague release notes leave a lot to be desired.

As for the app use, it's a mom's nightmare if you have special needs children. If you can not ask your child what happened at school this app will leave you even more baffled. Teachers are allowed to leave unexplained negative feedback. Yes it is teacher responsibility to use it fairly but I feel this app and it's setup makes poor communicating teachers even lazier. I am expected to write *them* notes that they do NOT respond to when they mark points off, cause simply telling me makes too much sense 🙄 So how about this- stop letting teachers just lazily leave negative feedback WITHOUT notes. It should REQUIRE a note. If my child isn't doing anything worth writing about it shouldnt warrant losing points either.
Messages should have a priority setting because I am starting to think my child's teachers can't read the way they dodge messages. It's ridiculous and there should be more accountability built-in to it's use cause students are not the only bullies at school. Now we just have a bunch of lazy teachers content with bare minimum forms of communication. This app could require more of teachers, otherwise it's worsening communication and behavior problems.


Have a Problem with ClassDojo? Report Issue




Why should I report an Issue with ClassDojo?

  1. Pulling issues faced by users like you is a good way to draw attention of ClassDojo to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a ClassDojo customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ClassDojo.


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