Contact Rosetta Stone Support

by Kai M.L.

I bought the lifetime access ($200) through the App Store and after a few months the app stopped recognizing my login. Ok, fine. But no amount of trying to reset it worked and the website didn’t recognize my account either. After numerous emails and conversations with Apple and Rosetta Stone, they could no longer find my account- it apparently disappeared! And since it disappeared after the refund date, they would not refund my money even though I had the paperwork/receipts that proved I bought the app and lifetime access even though they could not find it. So basically, they lost the account but refused to give me my money back and they can’t figure out why it no longer exists.

I have continued to try and work with Rosetta Stone but they have not resolved the issue nor just create a new lifetime access for me. It has been MONTHS of trying to get this fixed or get my money back. And now their customer service is no longer responding to my emails when I ask for an update as they try to “troubleshoot” the problem (been over a month since the last request for an update has been ignored). At this point I feel scammed out of my $200 and am disgusted with Rosetta’s “customer service”. I’ve switched to using Duolingo and find it works just as well and is free with ads or you can upgrade to one without.

by Kuyakano

I’ve learned Chinese with Berlitz and Spanish with Pimsleur programs. In the time it took to learn with those programs, I’d say I learned about 1/4 as much with Rosetta Stone.
Their flawed system has absolutely NO DEFINITIONS to the pictures they show you, so you don’t know if the foreign word means sugar, salt, or the color white. Their customer service is useless and is also incapable of answering questions regarding the flawed teaching program.
Basically you are paying for a guessing game, not a teaching system. I tried it for 6 months and was extremely disappointed in how useless it was in helping me learn a new language compared to previous programs. I learned less with Rosetta Stone than any other language program.
Response to Rosetta Stone’s generic, cut and paste response: “pedagogical”??? Why don’t you just say ”teaching”? That’s all the word means is “teaching”. And “Dynamic Immersion” means A technique used in bilingual language education in which TWO languages are used for instruction. Thus, if you don’t know the word in one language, then the definition should be present in the other language. ROSETTA STONE DOES NOT OFFER THE DEFINITIONS IN THE OTHER LANGUAGE. I called your India based “support” countless times for help on this. Their favorite response is”I am sorry we can not help you”
So please stop lying to people about your “pedagogical dynamic immersion” techniques, THEY DO NOE WORK.

by RussellSteven

The teaching on this app, I love. It's a great idea. I wish I'd went month to month at this point though rather than pay for two years. It is the buggiest app I've ever used. In fact, it's so buggy the uncommon word "hate" comes to mind. I went all the way thru module three recently and got to the last lesson. I get a pop-up that says, skipping ahead? You didn't finish all the lessons. I go back and look and sure enough, the Review lesson I'd done said I'd not done it. This particular one I knew I'd done...8 times! You see, for the Review lessons, you can't retake and fix one card, it makes you retake the entire lesson! I wanted a 100% so I retook it until I did. Guess what... It apparently lost all progress. I ended up taking it two more times, finally getting everything right. When I finished, it said I missed one anyways. What!? I have another Review that I know I'll never get right because despite voice set to easy and having taken a year in college of German from a native German, it says I cannot pronounce one word. I gave up. In some lessons I can use the wrong word entirely when I'm trying to guess the dialogue and get a 100% but in the Review, which you must fully retake if you miss something, it won't get the single word right. In short, if you are a perfectionist or have limited time to waste on bugs, this is not the app for you. There are better ones for free that won't make you cuss in front of children or want to throw your phone.