Contact Blackboard Support

by Shoodotz

While this app is the backbone of schools in my region, they have been responsible for every grade of mine below an 90% due to their service being slow, time-consuming to learn thoroughly, and ineffective at training teachers who are forced to rely on the blackboard service. This app specifically doesn’t have a half of the capabilities we have on the computer, won’t even show an entire page of an assignment, makes it nearly impossible to find modules, won’t allow you to test or quiz (which I need since I work on an iPad and the mobile site is just as horrendous), and doesn’t support many basic functions we have come to expect. At times, it will only show certain assignments on the app, so when you log in on the computer, you see that there are many more parts or sections due. The discussion boards are old fashioned. It would be great to give those more of a feed-like feeling, rather than an assignment. I would like to get a notification if someone responds to my discussion, so I could reply back if they are asking a question. Since we are all online, I miss the type of classroom connections that Blackboard does not offer but plenty of other services make an effort to provide. I will be pushing my SGA to pressure our college to make the move towards Google Classroom. It’s time.

by Fabrizzioce

I am giving this app a one-star review because even though the app is useful in many ways, there’s still a lot that can be worked on or fixed.

One of the most annoying things about this app (and everyone agrees with me on this) is the fact that you have to keep logging in every single time I open and try to access the app, which is about 7-8 times a day. This is so inconvenient because as a student I do not want to keep logging in and entering all my information when I’m trying to do homework, study, and look at my grades. I have tested it out and I’ve found out that if I close the app and open it back up about 10-15 minutes later I find myself logged out. I have also asked around and I am not the only one who has to deal with and every single person can agree with me about the fact that it is, indeed, annoying. This is an issue that needs to be fixed because its inconvenience is tremendous.

Another feature that could be worked on is the design of the app itself. I believe that it does not go well with current apps that are in the market. Its design is still blocky and the transitions between sections are grotesque. I believe more friendly, rounded and somewhat colorful sections within the app will help its aesthetic design.

by A Blind Girl

**UPDATE: The app was working great until the second day of school this semester. It stopped working completely and after two days I deleted the app and re-downloaded it. Now it is telling me my school is not even on the list so I am unable to even login. When it works, it works great. Often times, it does not work at all! :( wish the developer would just fix it and leave it alone!

UPDATE: blackboard has fixed the issue and the app is working great again so I revised my review to four stars! I would have gave them five but it did take over three weeks to fix the issue and I was unable to login during that time!

Oh my, there seems to be an issue on our side. After I put my login information in it redirects me to the statement above wearing it says there's an issue. I reported it to the developer who then told me to contact my general IT helpdesk at school. The school has now put a ticket in with the problem. It's still not working after three weeks and I have been unable to use the app at all. When I first started using this app, it was great. I could post my discussions, assignments and take quizzes on here. But I now have been unable to access the app at all for three weeks. Please fix this issue and I will update my rating.