Skrill - Pay & Transfer Money Reviews

For every issue you will get standard not satisfactory answer from their team. My last 4 transactions company deducted money from my account and did not get any money in recipient account. In every follow up they said check with your recipient bank they are not accepting money. I made simple request , please share failed transactions number with my bank then they said we can’t share with you. Simple think they need understand that without proper failed reference number how can I contact my bank. Before starting service for end user please educate your staff enough to understand customer queries then respond. One more issue I would like to share with other customers. I am not able to recent transactions using web browser neither at dashboard nor at transactions history page. Share snapshots couple times with them and received standard answer is please use transactions history page to check your all transactions. I can confidently say that their staff is uneducated. Request all other customers don’t waste your time and money using this company service. Hope my experience will help other customers.

I was trying to get registered including giving my social security number which has told never to give online for security sake. Then it says on the next page to scan my drivers license . It says to can the front and place inside the four lines. Well, my drivers license is too big to fit inside the lines. So it would not any way I tried and then went dark.
No way to contact to let them know it wouldn’t fit, or ask could I take a screenshot of the license that has vital information. So I can’t get into a place to complete any transactions. At the bottom of each page, there should be a way to let you know to text you the problem. Also what do you mean by “front” Front on license facing down or up. Now am I still in to complete my transaction. If not I want your assurance that all of my private information deleted and prove to me that it is. This review is temporary dependent on your response. Penny P

You guys are just bunch of jerks toiling with people and their money.. after creating the account you never asked for personal information.. it was after I had put money and all this info became necessary which I uploaded and yet for the third time you’ve asked me to resend the utility bill which I have done and you keep rejecting.. I can’t even contact the customer care in the help section because you’ve made a reoccurring program that says the url is unsupported. What kind of crap is that?why didn’t you ask for all this information to be confirmed before money is being credited ? It’s after there’s money then you bring up all of this delay cos you know there’s no other way to get the money back.. I’ve read other reviews from people and it seems this is just a scheme to collect money from people.. bad app.. y’all are fake .. no customer care contact number .. y’all are terrible people and I know y’all won’t do anything to fix it cos you’re just there to make money for yourselves .. idiots ..

I was all set to open an account with them. One of the apps I use has them as a cheaper option to withdraw earnings. I went to their website and everything looked good. So then I came here to Skrill Store, downloaded Skrill and then started to read the reviews...! It seemed really REALLY odd that there are so many 5⭐️ & 1🌟reviews. Every time I see that it always turns out to be the 1st sign of a scammer app. So I clicked on “Most Recent” reviews and read, many Many times over, just how horrible Skrill & “Company”/Organization really is. All of the 5⭐️ reviews are all short, a few words long, postings. Plus there’s usually a grouping of them, all done at the same time/day, all vaguely written & short... I’m going to head the advice and multiple warnings that the real customers have stated in their reviews.. I pray you do the same and avoid this disgusting app..

Skrill requires all the details like SSN, driver license, passport, your location and facial ID to register (never seen these many requirements with other money transfer services like Xoom). I got carried away seeing their ad for best exchange rate and no fee. After doing all these they approved my account to transfer money. When you actually go to transfer the money they will ask other details like bank statements, your more pictures along side with your ID. To use a debit/credit card you need to send them your bank statements(never seen this with other services). Then I started reading reviews and it seems lot of people are facing similar issues and sending additional information may not resolve your issue. So I stopped here and thought of sharing my experience. I hope this will help other people to not waste their time to use this service. ☹️☹️☹️

I sent my bank statement. I sent my debit card transactions. They continue to send me an automated message saying to verify through bank transfer. I go to bank transfer on both mobile and desktop. Neither worked. I clicked complete verification for my bank account and nothing happens. This is a disaster. I have a bunch of money in this this app because of my employer I have no choice other wise please you all STICK TO PAYPAL OR VENMO OR CASH APP. no one from customer service helps. Seems like they might only have one customer service rep with the way my case is being held. It took 3hrs on hold to finally get someone to answer and when he did... he didn't help. He said to wait till they verify my bank statement YET they closed the case. Lol seems like this is a big scam.

I am using almost most of the apps including, Remitly, MoneyGram, Xoom, etc. This is THE best app for highest exchange rate, I have been happy with the completion timeline compare to other apps. Yes, you need to be patient with the enrolment process as they go through a every detailed verification process first time. The best part is the exchange rate changes real time. The only recommendation is checking the limit which is not an easy option, including the timeline for new limit to show up. I have recommended to at-least 10 friends by now.

I used their “verified” service to make sure my deposit was seemless. The money came out of my account in two business days. That’s typical. Two business days later they SHOULD post the money in the account. After a little over week and a complaint to support, they finally posted my money in my balance. So it’s been two weeks already, now I want to spend the money... Transaction failed. Ok, you win, I give up, deposits take weeks and I can’t spend the money using my balance which is the point of the service. Give me my money back. $5.50 to put your money back into your account. An overall terrible experience. Good luck to you all, as this didn’t work for me.

App is straight up scam after a whole of trying to get my account to work because of this weird vertification they want to constantly send documents of your address. Then when you try to add money to the account some work then mysteriously one do then when you try to withdraw the money back or try to pay for something online or they app they constantly block you from doing so. Then after constantly trying reach out to there terrible customer service to fix your account because nothing works these disgusting individuals stole or should I say scam the account balance from my account . Skrill needs to be removed from Skrill Store because this is clearly a scam !

I’ve been asking for updates on $500 I had sent to this bank. Let me tell y’all they keep pushing me back and telling me to give it more time. Now initially I was ok but a bank to bank transfer when the bank is connected to this app should not take 5 days. To make matters worse after getting the multiple not helpful responses I did I came to the reviews. Y’all they can’t just keep your money!!!!!! Report them to your bank, dispute the charge!!!!!!!! That’s what I did and will also get the fdic involved. Stop complaining in the review section and do something so they stop doing it!!!!!! I’m not the customer to do this to. this app be prepared

this app is by far worst service I have ever seen. I provided all the required information for verification in order to transfer money abroad. I could only transfer $2000 in 2 transactions last month. Ever since then I have only seen ‘transaction failed’ due to “security reasons”. I tried contacting customer service but it’s of no use. Troubleshooting steps are useless. They make you wait 24/48hrs. to initiate new transfer after a failed transaction.
this app should address so called ‘security reasons’ but they follow same useless troubleshooting steps.
Be aware: They get all of your information: SSN, ID, Bank details, debit card details at start. I will suggest to use Western Union/ Remitly instead of this useless service.

This is a very terrible app service. I have tried to get in contact with someone about my account not being about to transfer my money to my bank account but no one will help me. I’ve created a claim and I’ve even tried to send an email but both times I’m not given any information. The site is very sketchy in that I constantly get “unsupported URL” notifications whenever I try to use it on a computer and it constantly glitches. I have over $200 in the account and everything is verified, my phone my ID my email EVERYTHING has been verified and yet it keeps giving me an error that it can’t process my transaction with that stupid YETI graphic. I’ve talked to my bank and there’s no problem on there end so I want my money NOW.

I’m actually stunned at how horrible their customer service is in regards to MY MONEY IN MY ACCOUNT BEING UNACCESSIBLE. They requested I provide certain documents to access my funds and it’s been DAYS and they refuse to answer my messages or phone calls. Endless to say I have decided to cancel my account with them once my money is GIVEN BACK TO ME THAT THEY REFUSE TO PROVIDE.

Again, I did all steps to verify my account and every other stupid step I had to take and hoops I had to jump through just to get my own money back to me and I’m still unable to receive any kind of assistance or speak with a competent person to properly resolve a problem created on their end. DONT USE this app

I have tried with multiple cards added them and none work. It keeps saying server error. Everything works up until the moment to finalize the deposit. And to use a bank you need to have a paper statement to take a picture of it with no printer and being on e-statements, that’s apparently not an option for me. They will not take a screen shot of the statement and the process takes almost 5 days. So i tried cards, atm cards, credit cards, but same error. Sent an email for help it’s been over a day and haven’t heard back. Tried on a computer, same issue. If only it worked as smooth as Venmo.

To begin I had the worst time setting this account up. Nothing verified. It was aweful! When I was able to deposit funds and finally seem to get things set up I sent a payment to someone whom I later found out was a scammer. I reported this to this app and their response was “all payments are final” and they were not going to do anything. Even if they couldn’t a bit of kindness would have gone a long way. After reading the reviews and experience this. It is of my opinion that this app is in the business of scamming people of their money as well. I’m glad the money I lost was only $30 but potential users beware. Don’t trust them!!

I’ve been waiting well over 5 days for a direct deposit from my bank go go through and it’s not even pending! I’ve never had this issue. My bank is always on top of any transaction so I know it’s not on their end. I tried to make multiple withdrawals with two different credit cards that are approved and all were denied. If you try to use your debit card to gamble online there are only about 8 approved sites that you can put money on to gamble. So basically to sum it up I’ve had my account for almost two weeks now and haven’t been able to use it for anything! Absolutely horrible.

I had an issue transferring money into my card so I contacted support to get help as it is their JOB TO HELP. They closed my
Ticket without even resolving my problem. They insisted it was my card being declined to have money transferred into my account which makes ZERO SENSE. Your card can’t decline having money entered into an account. Also Skrill itself said it was a GENERAL SERVER ERROR . I repeat SERVER ERROR. Not declining card . They did nothing WHAT SO EVER to help me get my money. WORST SERVICE EVER WORST APP EVER DO NOT WASTE YOUR TIME . At one point Skrill worked I used it previously a couple years ago and now
It seems like a huge scam. Please save yourself the trouble DONT EVER USE Skrill!!!!!

this app is a bunch of lying greedy cheats. They’ll accept money from anywhere without verification but when you try to get your money they want verification. I am using the same id and my face that was good enough to open the account but it’s not good enough to get my money. As if I totally transformed my face . I’ve been dealing with this for about a week and my money just sits there while they laugh and make up more excuses why I can’t verify who I am . I’ve done everything possible except show up on their front porch with my mom and the doctor who delivered me. It’s so pathetic. Save yourself the drama go somewhere else. Like an American company

Have been send and deposit money is Skrill but the I deposit $500 that is the day they remember that I need to verify my account and increase my limit modasuckers, have sent all requested document and they rejected it what de hell. Do u guy know hard I work to get that money. Now there is nothing I can do, if I don’t collect my now here on this earth I will collect it the hereafter insha Allah

Strange that the transactions start failing only when the conversion rate is high.

Is anyone even thoroughly testing Skrill before releasing the updates? Registration went fine. But first transfer fails, mobile app login fails, face id login fails, pin login fails, nothing in the mobile app seems to be working for me. I’ve been asked to reset my password three times in the last 5 mins even though I entered all the details right. Mobile app is unable to handle the 2 factor authentication. It just goes into an infinite loop of trying to authenticate, then fail and back to authentication.

Every time I try to login Skrill says to update. I have deleted Skrill and re-downloaded it, I’ve updated it, I’ve reset my phone.
I tried to login to this app through the website and it just shows as a white screen.
I can’t get support to answer me about these issues or an issue with my account (my 2FA isn’t working and I need to reset it).

I transferred $100 from my bank account to my this app balance. The money was removed from my bank account over 3 days ago and it says it’s still pending on the this app website even though this app emailed me today telling me the transaction has cleared and the money should be available to use now. I’ve made multiple cases, called multiple times and only managed to get through to somebody earlier today who told me to wait a few hours for the money to show in my this app balance. That was almost 10 hours ago, now. I’m reporting this as a fraudulent charge to my bank in hopes of getting my money back from this scam of a website.

Tried for 48 hours to make a credit card deposit. Unable to deposit funds, received error “Sorry something went wrong please try again. Error: General server error. OK”
Contacted support via the in-app messaging on a Friday morning during (USA) business hours, 48 hours later still no response or resolution. Called during this app business hours got recording saying had reached during non-business hours. What?? For the fees charged service should be better, or at least make an effort. The help section doesn’t give any clues either on this cryptic error.

I have been waiting 3 days now for my money to be deposited into my bank account and i have bills I need to pay. They cannot tell me when the money will be deposited just that it is processing. Having to pay $5 to withdraw money to then have to wait 5 days is ridiculous. No other money apps charge that much nor does it take this long to receive it. I only used Skrill because it works internationally. But am on the lookout for a more efficient international money transfer app.

I just heard about Skrill and decided to download and sign up. I got to the screen that required I verify who I am. However, the only way to do so was by passport?!? I selected other countries like Argentina and Aruba and they had the option of a drivers license or id.....definitely didn’t make sense. Deleted.....

Current I have my account restricted with over $1000 in my account with no way to access that money. I have been trying to contact them for 9 days now, without luck. Skrill is good/responsive, but stay away from this service if you have any other alternative.

Note, I was given absolutely no reason for having my account restricted. When opening the account I provided them all the documents that was requested as part of verification. My case still shows open status, with no change since I opened it.

Since they make it hard to find out where to contact them with a question on their app and website and only keep directing you to frequently asked questions, I’ll have to send my question here with a bad review.

The message section when sending a payment doesn’t work. You click “send message” and write the message but there’s no place to click to send the message. You’re just stuck reading your own message and end up having to send the $ without a message.

I’ve never had an issue with this app. I always get my money within a couple days and I just noticed I no longer have a fee for withdrawing which is a great surprise and makes me that much more satisfied with this app!

I want to add my card but it keeps saying it’s invalid and it won’t let me submit so how my supposed to add money to this account And when I use the help tab to send a message it says unable to support so tell me who is supposed to reach out and help.

I can’t access my account from the mobile app , keeps getting invalid email and password. But account works on my computer great 👍🏾

App allowed me to make a $2 deposit and that's it. Now there is an error msg every time I try to make another deposit. It didn't matter if I try my bank account, a debit card, it a credit card. Also, I can't even get the original $2 back because there is a minimum of $10 before they even let you make a withdrawal. Skrill never said anything about a minimum amount for withdrawal. So, I lost $2 and Skrill doesn't even work.

I tried to withdrawal last week and it took about a week to get declined for “wrong bank info” and i tripled checked everything was correct. Then I try again to withdraw my money and again they take $5.50 from me so now I’m out $11 in a week and I still haven’t received my money!! Do not recommend this site. This was the only way to get my money off a site I was using but this is ridiculous. Not worth it.