PayPal Here - Point of Sale Reviews

by Babsy8781

Where do I begin? Very difficult to find information, even on full site. Very arbitrary about holds placed on my transactions, although they always make sure to take their fee off the top, and then hold MY money, even though we have never had an issue with a customer and have never had to issue a refund. Also, I’ve been given completely contradictory information from various reps. Some of which was completely incorrect, and could have been very expensive to me, if I had trusted their word. They are also terrible about informing their customers about their policies, and terms, and unfortunately you often find out the hard way after processing a transaction only to have it held for no reason, for 30 days.
I have had no choice other than transitioning my business to my bank. If I ran my business as slipshod as PayPal, I would have NO BUSINESS left. Use at your own risk, because you likely will have issues sooner or later.

by RGPWORLD

It doesn't work, currently using an Iphone 6S with OS 9.3 It is 2016 already and by now they should've figured it out !!! That been said PayPalHere works halfway but it just won't read and no it is not the reader, tried a new one already, at the end it is useless!!!! Everything else can be easily done via browser ...update: it is September 2017 and still doesn’t work ! Unbelievable ! Tried with iOs 10.3.3 and iOs 11 as well to no avail...

Reply to developer: Hi how are you, like I mentioned in the review the credit cards reader just won’t work, already tried a new one to no avail. We are aware that we always have the option to charge the purchase which happens to be conveniently for you, higher fees as opposed as swiping a card. There is no problem with the phone, we are also using Square which works flawlessly.

Update Sept. 22, 2017; version 2.8.4 installed and it worked once, for the first time ever the card reader worked. Thank you very much !

Update Sept. 27, 2017; again it stopped working, the credit card reader simply won’t read the cards. Got another new reader but it just won’t work !!!!??? deleting PayPalHere and switching businesses to a different method, it is sad that after over 10 years we need to modify our billing procedures. Please FIX this issue !!! Thank you

by Boe_dye

I decided to switch my business over to Paypal this week, after deciding that Sqaure just wasnt doing it for me.

1) 2.70% v.s. 2.75%, as a small business, every bit helps!

2) I can now take Venmo AND Paypal, along with all forms of NFC -- two more options then I previously had with Square -- good, good!

3) I have to take everyone who pays with a chip card, signature......

Lets talk about that one.

According to PayPalHere , I can turn off signatures under 50$. This is reasonable, I think, and mirrors Squares policy. However, what you are not told is that the no signature under 50$ only applies to: Venmo, Paypal, NFC (Apple / Google) and... magnetic swipe.

This turns out to be a small problem because you cannot swipe a magnetic card if you have a chip on it. In an apparent contactless world, I would like Paypal to imagine having to spray and sanitize my iPad after every customer who pays with a credit card, because every customer who pays for a 5$ or 10$ item has to sign for the transaction.

This turns what is easily a 5 star app, and a true competitor to Square into a 1 star app that is still sitting in the pit, while Square is running laps.

I like PayPalHere and the service but having every customer in line having to sign for their transaction is at least 7 years behind the service I have been enjoying with Square.

Fix it.

by Curt Swanson

If you’re interested in partnering with a company that allows you to accept credit cards from your customers, then will make you wait and eternity before releasing your money, this is the company for you! I cant understand why anyone would want to use PayPal! So we went through all the set up and started accepting payment from customers on PayPal and what a nightmare! Thank God we only ran two or three customers cards through PayPal! They are holding funds on two of them for up to a month! When we told PayPal we did not want to wait that long and that we would like to refund the customers money, we were told from PayPal that unfortunately the returning funds would come out of our account as the customers funds were tied up in PayPals holding account! What a joke! Obviously at least one of PayPal’s gig’s is making money from interest of people’s (my customers) funds as long as possible, claiming they’re trying to verify transactions that have already been approved on my customers cards!!! I think this should be considered fraud! I would definitely stay away from this company and would not recommend them to anyone!

by Cc&m

Two events now and PayPalHere has failed us. July 2-4 PayPalHere went down on two different phones, two different phone carriers but we both got the same red banner at login that said they were experiencing difficulties. This happened again a couple days ago during a 10 day event, at the peak of sales. Luckily I ordered a backup chip/card reader with another company and that ones been great. Paypal is a total let down and worse is is cost us sales. We looked so unprofessional and when we called Paypal they said the have no other tickets for the issue. I’ve tried several times o er the past few days of the event to log in and keep getting the same error message. Can’t imagine what would have happened if we didn’t have the new card reader with the other company. This event cost us $2400 in booth space rent. A down card reader would have been the death of us! Bad for business, we are very unhappy with PayPal right now and won’t be using PayPalHere or card readers ever again!

by #%^*y

So I had downloaded PayPal for personal use. And it would never connect my bank, it only sent one deposit and withdrawal instead of 2 so I couldn’t confirm. Tried to talk to an agent via message, and they didn’t get back to me within the day, so the next day I went to the same chat and whoever the agent was closed the chat without answering my question. And I couldn’t get ahold of anyone after that. Got rid of that app. And decided to get this one for my vary small business, and on PayPalHere it won’t upload my picture ID. Also when I go to help or the resolution center can’t find any answers, and it either freezes or doesn’t show anything. And I also couldn’t connect my bank with PayPalHere either, every time I put in the correct information and go to connect, it says “sorry we can’t process this information there’s an error try again later” so, I can’t do anything with these apps. I’m done trying, switching to something else.

by Mann-Lee Toys

I’ve been using PayPal for over a year for a small business I run part time. I tried Square this summer because I started doing shows for an easy way to take credit card payments. When my Square stopped working I stopped into Staples to upgrade my reader. I decided on PayPal Here because it was half the price of the Square reader and I already use PayPal.

I downloaded PayPalHere to set it up. The first issue I had was after I submitted my application for review. PayPal has a fingerprint ID option but still requires a password. Then they ask for info to verify my identity but I found it impossible to upload any info from my iPhone.

I’ve tried all week to verify information with no success!!😡😡

Next, I tried linking the device to my phone. It’s totally undiscoverable!!

Finally I now have a 30 day reserve on funds in my PayPal account. WHY ON EARTH WOULD ANYONE USE A SERVICE THAT HOLDS THEIR MONEY FOR A MONTH? THAT’S NOT SECURITY. IT’S EVIL!! They also say they can hold it up to 180 days and require a reserve at all times.

I realize there may be unscrupulous sellers out there who take money and close accounts but why create a barrier for businesses who’ve demonstrated they have a history of good business practices.

This is the single worst tool PayPal has created. I’ve been happy with their service until now. Very unhappy with PayPal here. ☹️

If I can find alternatives I most certainly will.

by Gabebabe1234567890

The card readers are horrible at best. Bluetooth connectivity is impossible to work with, constantly can’t find the reader, disconnects or freezes- sometimes in the middle of processing a card. Then you have to force close PayPalHere , resign in, attempt to look at transaction history (most of the time that won’t pull up) to see if the transaction went through and then start all over again. An absolute must is to bring back a reader that connects to the phone via the jack that accepts chips. There would be so many fewer issues if they got rid of the Bluetooth nonsense. PayPalHere itself is set up nicely, would like to see a better breakdown of sales (when you have different sizes it only shows the main item sales not a breakdown of sales by size) customer service is ok when you finally get ahold of them but expect to sit on hold for awhile. Overall there is a lot to be desired and it’s hard to stay with a company when you have a line of customers because you can’t process a credit card. We are currently looking into other options for at the very least a backup because the readers and app are so unreliable.

PLEASE MAKE A HEADPHONE JACK CONNECTED CHIP CARD READER!

by LMah1

It may be alright for some, but PayPal suspended my account for almost two weeks because they said they needed information about my business. I had money in there that I needed to pay bills with, but it was unavailable to me while they reviewed my case. I had to send articles of incorporation or a tax return or some similar paperwork, which I don’t have! I also had to send a receipt from a supplier. I paint rocks! My supplier is God!!! I don’t have a receipt! After about having a nervous breakdown trying to come up with the documents they require, I finally sent an invoice for business cards and a receipt from Hobby Lobby and 3 days later I have requested my money. Bills are late. I will be closing this account. It might make it more convenient for when I do art shows, but to me, it isn’t with the hassle they caused me!!!

by Lordmesh

PayPalHere does work when you can actually get logged into it, but in low signal areas you can barely get logged into PayPalHere . Sometimes even bringing up PayPalHere doesn’t always bring up the fingerprint authentication when it’s supposed to either. You have to close it and reopen it several times to get it to prompt. The most annoying feature of PayPalHere is the auto-logout at 5pm EST. There’s no way to turn that feature off. You run a card and while it tries to charge the card THEN you get a prompt saying you’re not logged in. Worthless. The “no signature required” for purchases under $50 doesn’t work if you use a chip reader. Only works on swipe and tap. I’ve been with PayPalHere for over 5 years and none of these things have been addressed.

by Dawn Florida

I wish I had not done the latest update. It used to be that I would enter the price, enter the card information, then hand my phone off to the client where it would prompt them with “confirm total”, and give them an option to add a tip. Now it’s showing me that portion before I enter the card, which I have to ask them if they want to add a tip. I never want to make my clients feel obligated to add a tip, although tips are very common in my industry. I wish I could hand the phone to them like before, and they could discreetly add a tip (or not). I’ve missed out on tips from the last few clients, because I would run the card, and it would go straight to “processing”. It’s better when the client can confirm the total.

by Lebe-Etch

I like PayPalHere a lot, especially that when I create catalog items they show up across all devices that log in. Being able to see a lot of transaction details and metrics on PayPalHere is better and more informative than the browser site, which is puzzling to me. One drawback on PayPalHere is that it had difficulty completing sales using the Venmo option.
The card reader on the other hand keeps going to sleep every 10-15 minutes and then I have to reconnect it manually. Not good performance during craft fairs making customers wait.

by Ash_splash_15

I’ve been very pleased with the PayPal Here app and the accompanying card reader. I’ve been using them without any problems every weekday for the past 2 months.

I have only had one instance where the card reader seemed to freeze up and not connect to PayPalHere ; to get around that issue, I hand keyed the customer’s CC number into PayPalHere and proceeded to charge the payment. Other than that one time, I have had absolutely no issues.

The PayPal Here app and card reader work amazingly. I’m able to accept all card payments and at the end of the day I transfer the amount over to my bank account. The funds transfer over without any problem within about 48 hours. If I want to use the funds immediately I do have a PayPal MasterCard.

by Arken Avan

I switched to PayPal here almost year ago and i love it. For about 4 years i used Square and when my photography business started growing, Square blocked $4350 of my last few sales and forced me to refund because transactions were higher than average. So i thought it’s good for Square. I’m growing and they are growing too. So there was no way they would process my money and deposit to my bank, i had to refund the money to clients, which was frustrating for both them and for me. Then i did all my invoices through PayPal. Thanks for amazing services and card readers charge stays for much longer hours. Also, i love PayPal capital, that gave me a loan for my business so i could invest in more equipment. Amazing! And apps work great’

Arken Insta @ newyorkfaces

by Blake28104

I have been a PayPal customer for 10+ yrs . I can any swipe a card and it processes the funds immediately into my PP account and I can instantly access the funds via my MC PayPal business debt card within 1 minute or less . Some of the below complaints I’ve seen are from people that don’t understand how funds are transferred to different financial institutions and how fund processing operates within banks and when processing occurs. If you have low risk financial history, chances are that you will not have delays with fund movements/transfers/ ECT . I have banked with many institutions and PayPal is my most secure company and the service experiences alway excel over most of the brick and Mortar banks in the US I have been associated with . Hope this helps !!

by TheJeTsTeR222

I’ve been using PayPalHere to accept cards for about five years for my business which is a service business. Only way I can accept cards on the road is with my phone and I always use the PayPal app. I’ve never had any issues with them holding money. When I charge my clients, my money is always in my account instantly. I have the PayPal card myself so I can use my money seconds after running a clients card. I did have a jack issue one time many years ago and PayPal security caught it immediately and shut my account down till I contacted them. All my info had been changed and their security team allowed me to change my password and then they reset all my info back to correct and it’s been smooth sailing ever since. Not a dime was taken from my account and I was super happy with PayPal’s performance. I recommend PayPalHere to anyone who is mobile and needs a way of accepting credit cards on the run.

by Literaryworkshop

I use PayPal Here to process card payments at craft markets. PayPalHere is simple to use and has all the options I need. I love being able to set up a list of items to punch in at checkout. Card processing is pretty straightforward, and the fee PayPal charges for each transaction is very reasonable. I also like being able to check my PayPal balance, review transaction history, and transfer money to my bank account through PayPalHere .

The card reader itself works fine, as long as you use it right. Just make sure it’s turned on and connected BEFORE you start a transaction. Otherwise it may not read the card. If your phone has trouble connecting to the reader automatically, use the “connect to card reader” option, and it will find it immediately. The battery on the card reader is better than I had expected. It’s lasted through a few 8-hour markets. It also charges pretty quickly.

by Marmesha

I’ve been using PayPalHere for about 3 1/2 years. Everything has been going great. I have only had one issue with them holding money. I was at an event and apparently the service in that area was very bad. A lot of my credit card transactions would not swipe so I had to key them in manually. I didn’t know that if you keyed in a certain amount of transactions manually that they would put those transactions on hold. I had to wait about 2 weeks to get the money released. That was my only issue with waiting so long for the money to be released but apparently they were saying it was some type of fraud protection and they had to verify that the transactions were legit. It finally went through and I have not had any other problems since then except for having to get a new card reader. My money is available immediately and the fees are a little cheaper then some of the other apps! I’m staying here until something better comes along.

by Mr. Smoke Signals

I’ve been using pay-pal for for several years now. I use the swipe reader on an I-Phone 6 s. I started originally with an I-5. There have been some bumps along the way such as connectivity issues and a card reader that failed. I do business in remote areas with little to no cell service sometimes. The connection problems resulted from poor cell signal or too many folks using the same tower at the same time. Manual entry almost always did the trick. On few occasions I had to take the customer info an manually enter the payment once I got back to the office.
On the card reader, I learned from Pay Pal technical that there is a battery inside the swipe devise that just plan wears out. They sent me a new one and I was up and running again with no issues. Funds on transactions seem to always be available immediately or within the next day.

by Thewildthang

I honestly have no idea what these people are talking about that are giving this a poor rating. PayPal as well as the hardware has worked very reliably for us. I guess the only inconsistency that I’ve noticed is that when we change cashiers, and phones, the new phone doesn’t automatically connect to the card reader. I often have to go into Bluetooth, forget the device and rediscover it. Our business is seasonal therefore it’s great that we don’t pay fees on the months that we are not doing business. We may pay a little higher fee than some other services but at years end, we come out ahead.

by Unscarr3d

It used to be when collecting a payment using a chip card, once the card was inserted a tip screen would populate on the iPhone/iPad super easy and convenient for the client to then add the tip before continuing on to the signature screen. Now this latest update forces the tip to be collected using the chip reader so now instead of just handing the client my phone I have to unplug the card reading device being it over to the client to make their selections (which is not the easiest thing for a senior citizen to read or use what with the all the buttons that confuses them) before then handing them my phone to sign. Why the extra steps!?? It was perfectly fine the way it was originally set up. This makes me now want to go find a new cc system to use. What was once so convenient is now unnecessarily difficult.

by Vinnie Spivey

I have used Pay Pal for a long time now, well over 10 years. When I decided to start accepting credit cards for my business I consider switching to something like “ Square” or another one of the mobile credit cards programs, I had no idea Pay Pal offered it. Once I realized Pay Pay had Pay Pal Here I was excited to try it! After using it I couldn’t be happier!! Sooooo Super easy to use, very pleased to keep my account with Pay Pal!
The money it there instantly!! The only complaint I do have is Pay Pal customer support group is sometimes hard to deal with, but I do t have to call them often because the ap works great!!!!

by AZqsrSoldier

I see some ppl complaining on here, & not sure why. It works perfectly and I use manual entry or old swipe reader. Money is always available instantaneously. The only exception, on 2-4 occasions over a few years, they locked or declined a large transaction. $2k plus which is understandable since it’s more unusual for my usage. But a phone call usually cleared it up easily and immediately. A little hassle for customer/user on other end trying to pay as they would get a call from their CC company. But all in all the best platform around in my opinion.