Square Point of Sale is the free point-of-sale app that enables you to sell
anywhere and in any way your customers want to buy. Use the Point of Sale app
with a Square Reader for contactless and chip to allow customers to pay touch
free using payment links, QR codes, Apple Pay, and EMV...
Could be good could be bad
I used this service and app for a personal account service. To get paid for side jobs in a way I thought was more of a convenience to my customers being able to pay with a card over cash New day and age right? I would eat the processing fee’s to make a happy customer. until my account was frozen and put under review after receiving a couple hundred dollar payment. If your using this for personal use not business make sure you mark it as “miscellaneous goods” not “miscellaneous services” or anything else because even though you set it up as an individual, personal, non business account if you get “suspended” and “under review” it says 1-2 business days it took me more like 10 to finally even get to talk to someone who told me what I should do besides send me and email or a link in our chat to fill out a form that doesn’t even work correctly i.e. uploading documents. Very aggravating and frustrating that’s for sure. Because you don’t want to take anymore payments that way Incase they close your account you don’t have to go explain to your customer why they need to pay again and provide a refund and refund receipt(that’s the easiest part, especially if they have an email address) the whole “under review”/“suspension” can be drug out by square as long as they want. Why was their no problem for the first few months? Very frustrating!
I love Square Point Of Sale!
We are artists and have been doing art shows for over 40 years. We have used several different companies to process credit cards over the years and all of them have been complicated and expensive with a lot of paperwork and monthly fees until we discovered Square! It’s so easy with no monthly fees and you can do it anywhere! We recently opened a brick and mortar gallery in Inverness, Florida and bought their Point Of Sale system with iPad. I can keep track of inventory and sales and print reports. They allowed us to buy the register system with monthly payments and set up was super easy! I am about to add employees to it because they keep track of all that too! It also automatically adds sales tax if you want. Emails have always been a problem for us...keeping track and sending them. With Square, they keep track of customers and I can send out a campaign in a few minutes with their templates! I can see at a glance which emails worked and who responded. I can work with the 80/20 rule and concentrate on the 20% of customers that are repeat buyers and buy 80% of my products. We love it!
An excellent app and service
To begin, we have been using Square for almost 4 years. Over that time we have integrated square more and more into our business. We are happy to report that this has been a great decision. The app is always being updated and keeps getting the features that we ask for. All you have to do is email or call and tell their customer service department what features you really want to see in the future. Then sure enough in a month or two the very thing you asked for is added in or has some beginning resemblance of what you had asked for. Do not be deterred by the negative reviews. Most of them are people who have decided that the review section for the app is the best wY to ask a question to the support staff. Or they may be engaged in some kind of shady business that is prohibited by square. On a different note their fees are strait forward and are completely out in the open compared to other merchant service companies. Overall I have been satisfied with the product and the support staff that make it keep working. Thanks square for making a POS that is easy and powerful. Cheers.
My little business
Granted I just started my own little business...but square allows me to be super mobile. I can go anywhere at any time and take payments! I get my money right away and I haven’t had any issues whatsoever. They included my own card reader for free, it arrived quickly and my customers just swipe and go! I love, love, love the ability to do this! I am horrible at maths and this includes all my sales tax, discounts, gift cards for my customers instantly..it allows me to be free of being stuck in one place. For anyone running a business that needs you to go to them I highly recommend Square Point of Sale! You can’t go wrong..and I’m grateful that they don’t charge a ton of money to do it. In my little business every cent counts and other services charge way more for smaller amounts charged. With Square I always know how much it’s going to be..no hidden fees or charges. Thank you Square! You’re an amazing tool for us that are just learning to be on our own and rockin it like a boss! Which I am, my own! I couldn’t do it without you.
WORST CUSTOMER SERVICE
My account was deactivated for something that I was wrongfully accused of doing. Someone filled a dispute saying they didn’t authorize the $200 transaction (2 months after the transaction) square TOOK $200 from my bank account and closed my account (that was only my second dispute in 2 years with them and the first dispute was settled in my favor). Here we are almost 4 months later after I started using another site for my business, and finally I get an email that says “the $200 dispute was decided in your favor” I thought... well finally. Makes sense because the idiot that did the dispute lives across country but claimed they never even made the payment (like how the heck could I make a payment on behalf of you when the invoice was sent to your email) but anyway they decided in my favor... YAY I GET MY $200 back! NOPE... WRONG... SORRY NOT TODAY... square then tells me I have to wait another minimum of 90- maximum of 180 days for the money to go back in my account!!! IM SOOO P*SSED OFF!!!! So there is literally $200 sitting in a square account no longer active and I just have to wait another 100+ days! Not happening. I contacted BBB and will be posting on every social media out there. They have the WORST customer service ever. If you even get the LEAST bit aggravated on a call with them, they just hang up.. DO NOT, I REPEAT DOOOOOONOOOOOOTTTT DEAL WITH THESE PEOPLE
You deactivated my account saying it was suspicious activity on it the same day I opened it. I had ONE customer who swiped her card a couple times because square declined it for the whole amount..therfore she swiped for multiple small amounts to add up to the amount charged for the services. I believe this may have been the reason for the “suspicion alert” but no one called to speak with me on it, just instantly asked for documents that I don’t have on a “new” business! So because I didn’t have a tax ID, (however, I sent you guys my tax return instead, which obviously wasn’t good enough) you guys closed my acct, and either forced me to wait 120 days for my payment, or hassle my customer to refund her card and her bring me cash instead! It was very inconvenient to me and my customer, and it makes me look very unprofessional when I’m trying to build clientele! Because of this, I’m still yet to have received my payment Ive earned, from my services provided ! Also, you guys do not accept phone calls regarding issues like this, so instead of speaking directly to a live person to gain better understanding, it’s jusy a wait time hoping that you guys understand what actually happens, with results that are non negotiable, rather the service provider accepts it or not. Horrible experience and do not recommend this system to NOBODY!!!
Invoice balance issues
I use square a lot and it’s great, but hopefully this message will reach the developers. I’m having an issue. When I send an invoice the customer is only able to pay the deposit amount and nothing more. I believe the customer should be able to pay whatever amount they choose as long as it exceeds the deposit amount, or fully pay the invoice in one transaction if they choose to. Furthermore if I make a change or additional line item after the deposit has been paid, the customer can only pay the new deposit and not just the full balance, causing them to have to make two separate transactions in order to complete the full payment. This has caused major confusion to my customers, and it’s becoming easier for me to just send two separate invoices for deposit/balance payments. Very frustrating and not intuitive to my customers.
When I signed up for square the first thing it said to me was that i wouldn’t be able to accept payments? Which is the whole point of the app so why would this even be a thing? I tried everything on my own trying to figure why and how to fix this. I tried fixing my information thinking that i might have something in wrong. i thought that it might be my card swiper but when i logged in on another phone and tired there’s it was still the same problem. So finally i figure out how to contact square and talk to someone on the phone. The lady was so rude and couldn’t help me at all. I told her that I’d tried multiple times to edit my account information and she told me that since i had done that square won’t be able to fix the problem. To confirm i said so i won’t be able to ever use square and accept payments and she said that’s correct. I asked her if she could tell me why, or what i did that made my account do this and she couldn’t give me any explanation at all. When i got an email asking how my phone call was i told them this exact situation and said yes when it asked for a follow up call from someone else. It’s been three days and still no call. I won’t be using square ever again even if i could 🤣
Worse payment app DONT GET IT
I applied for the square app and they said successful didn’t ask for any other verification but when a client sent two payments they would not let me transfer it to my account but they did charge the client..... they wanted all kinds of verification before I could deposit it into my account and when I went through with the process there system wasn’t saving my information.... so I tried to refun the client and before I clicked refund it said it would be refunded in one business day..... it’s been three business days and the client did not receive their money so I called square and now they are saying 7/14 business days.... not only that but they took out money from my bank account which was the first payment the client made but they never let the money go into my account.... THEY TOOK MONEY OUT OF MY ACCOUNT REAL FAST BUT WILL NOT REFUND THE CLIENT REAL FAST AND THE MONEY THEY TOOK OUT OF MY ACCOUNT NEVER WENT INTO MY ACCOUNT BECAUSE THEY WANTED MORE VERIFICATION BUT THERE SYSTEM WOULD NOT SAVE THE INFORMATION DO NOT USE THIS APP.... GET PAYPAL THEY WORK MICH FASTER PAYMENTS GO THROUGH INSTANT AND SO DOES REFUNDS AND THEY DONT WAIT FOR YOIU TO RECEIVE A PAYMENT AND THEN HOLD IT AND TAKE MONEY OUT OF YOUR ACCOUNT PAYPAL IS MUCH BETTER.... SQUARE AMD CASH APP IS HORRIBLE THEY WILL TAKE YOUR MONEY AND THIER CUSTOMER SERVICE IS HORRIBLE!!!!! Don’t get it !
Fine... until something goes wrong
Then you’re on your own. It’s actually impossible to get support fixing an issue at this time. There is no number or email address, or contact information of any kind available. You are asked to look through the FAQs and support threads. If what you need is not there, you “contact support,” which takes you through a process to “open a case,” after which someone will email you. The first page of this process, which asks for your location, has been broken for several weeks. There is no option on the screen for answering the question, so you’re unable to move on. I’ve been receiving an error message at login ever since I switched phones, so I am unable to get into the app at all. Meanwhile apologizing to all my clients for not being able to take cards currently. So I search through my old email records to find when I had successfully talked to Support once before, and send a message to that address explaining my situation, giving all the required details, asking for help. Their response is “you’ll have to open a new case.” Okay. I reply that the Paige for opening a case is broken. Over a week later, no reply. I can’t even believe how ridiculous this is.
They Allowed Fraudulent Customer To Take Me Merchandise & Money
Watch out for certain transactions someone in Africa bought my merchandise even signed for the delivery filed a claim with their bank and square gave this person and refund even after I provided all proof that they authorized the order even signed for the package. They claimed there was nothing they could do because the frauders bank sided with them despite the countless documents of proof I had. Once square takes money out your account u cannot even dispute it with your bank because of a contact they have where they have the right to take any amount of money out of your account fraud or not proof or not. I find it disgusting that they allow any fraudulent person to order your products file a claim then not only get your products but also make u repay them so u basically loose out twice and square won’t help u at all their only answer was seek legal help??? How do u take a person in a completely different country to court?? These things need to changed immediately people shouldn’t be able to scam u out of money and merchandise and u have proof and square sits back and does nothing❗️
The simplicity of square is what sells me. I have no previous use of any pos system and they seem very scary when purchasing one for he first time. I went to square as it seemed like a simple package deal no extra or hidden costs. Turns out it was the best move I’ve ever made for my business. Setting up the register for he first time was a breeze and adding items to ring up was as basic as it comes even I who’s never use one once before the square was rocking and rolling in minutes of setting it up. I don't do instant deposits so can’t comment on that side of square but I received all my CC transactions on time and never had any issues that weren’t resolved immediately. I also use square payroll that saves me time and fortune compare to Adp! User friendly and simple that’s what makes this work so well.
Worst Customer Service Ever
I own a business and utilize this company to process transactions with my customers who choose to pay me with a credit card. I have been with square for near close to 2 years and my business starts to take off and you guys decide to disrupt my business by not processing a transaction while I’m out of state working for my client is a huge mistake, you not only lost my business but also the business of those I have recommended. The customer service lacks tremendously on your part and timing is terrible. I provided as much information as I could to process the transaction and yet its not enough? You guys need to re-evaluate how you do things. Another thing is your company never asked me for any of the information before and Ive had transactions up to $6,000-$7,000. Now that the amount has increased you give me crap? What I find bother some is how honest I was in providing all the information you ask for and yet where is my personal information now stuck on your system, how safe is that? I explained several times that I was out of state however you still chose to disrupt my business.
Read the reviews!!!!!!
I have had square for two years for my business. They are constantly changing their service and it gets messed up every time. Their instant deposit is a joke. For an extra 1% you can have instant deposit but what they don’t tell you is that you have to have at least a $1 in the account to have this happen then they say you will get the money deposited 2 working days later. Well that screwed my pay to my suppliers and employees. Thanks square for being greedy and a crap company! If you read the reviews, this company will only give you a link to talk to a human and/or have your issue resolved if you make a bad review. They have no customer service unless you complain. That is just bad business practices! This company just tries to hold your money as long as they can until you make a public complaint. Good thing they can’t pay to have bad complaints erased! It keeps the public informed! I’m sure now there will be a response after this review but that is just too little to late and you never see a change in a review afterwards. That should tell you something right there!
Constant updates cause more work. Customer service is non existent.
I’ve been a Square user for six years now, and I think it’s finally time to terminate our relationship. They have a habit of constantly updating the app, which creates a problem where my employees can no longer find the buttons that used to be there for very simple transactions. It causes me to have to spend more payroll on training, and sometimes we don’t even know that the app has updated until we have a line of customers. Also, occasionally when they update the system the hardware is no longer compatible with the software, and then you end up having to buy more equipment. It’s next to impossible to get anyone to talk to you if you need assistance. On the recent update they decided to display all of my yearly sales data right on my register system where any of my employees or customers could see it with the touch of a button. There’s absolutely no need to have that kind of information on a point of sale system. I think it’s time to find a company that cares as much about my time and my data security as I do.
Yes. Square Point of Sale (POS) is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 235,360 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Square Point of Sale (POS) Is 28.5/100.
Yes. Square Point of Sale (POS) is legit, but not 100% legit to us. This conclusion was arrived at by running over 235,360 Square Point of Sale (POS) User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Square Point of Sale (POS) Is 28.5/100.
Square Point of Sale (POS) works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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