When I first started using this app, JPay was awesome! As long as my emails were sent by 9:30 a.m they were received by 4:00 p.m that same day, if not, they were received the next day! Now with all the updates, and updates to the kiosk, i have emails and pictures that were sent on 10/8, 10/11, and 10/15 that have still not been received!!! I’ve contacted this app, who states they sent them, I’ve contacted the Correctional Center who states they have 5 business dates to get them in and out. I contacted Constituent Services because it’s clearly been way longer than that. I again contacted the mail room manager who stated they received stuff from this app that was 2 weeks old, and that they had also gone through and manually released a bunch of photos and letters, because they were marked censored in error, and yet still, they only had one of those 3 pictures. I was told that due to the new system, it ultimately convenient, but ALOT slower, and that if I wished for my fiancé to receive pictures/letters, that I should probably send everything snail mail, because ultimately, it’s cheaper in the long run, because they actually receive their mail, and in a timely fashion. Glad we only have a few months left of this!