Welcome to Payactiv
Get paid as you earn with employer participation
wages you’ve earned from hours you’ve already worked directly into your bank
account or Payactiv card. Use it to pay bills, get a ride, and pick up cash at
Walmart. No loans, no interest–just your money, in you...
Chats with customer service agent
I am not completely sure how you can have started a chat and went through the entire spill of explaining of what you need assistance with, then it takes the customer service agent so long to reply that the chat session times out. So you start the chat over, re explain your issue and another “customer service 2” agent comes on the chat and asks “how can I help you”. Please work on this with the customer service agents and please express importance of timely responses so the chat does not time out and the customer is not feeling like we don’t matter. Also if a PayActiv user has recently been promoted to a supervisor position and the PayActiv account has been deactivated it would be nice to get an alert and or email notification about that change so that it is known and can be reactivated sooner than later. As far as the advances goes, it is a great benefit to have access to, I love PayActiv for the convenience of pay advances. Thank you !!
Customer Support Function Needs Work
First off, the way the app charges your pay periods is confusing. I’m not sure why the balance of the second pay period is affected when I had withdrawn within the first pay period. Second, this app is terrible with the Customer Service Chat. I appreciate the agent trying to help me understand how the app works, but while typing out my response, the app times out because I was waiting for them to respond first. Honestly, I’d rather just use Earning because it’s a lot more clear about how the withdraws work, and it is actually optimized for my phone. It takes me 10 minutes to withdraw money from this app because of how poorly sized the app is. It just looks lazy and ugly. The most important buttons are on the bottom of the page, and they don’t even fit on my screen. It’s incredible how poorly adapted this app is to iOS. Not to mention, I’m supposed to have access to 50% of my check, but I was told my company is only allowed 20%. It even tells me my income accessible is 50%. Never touching this app again.
Website is broken. App is broken.
I came onto the App Store just to write a review and noticed it’s currently a 4.4 star app. They must be buying positive reviews because not only is their app AND full website broken, their entire company is trash, especially their customer service department.(if it even exists) I’ve been trying to link my bank account for months, customer service lines are always busy and if you stay on the line and wait to speak to someone it forces you to leave a message and wait for a callback. Every week I call to try and get this set up and not once have I been able to speak to a representative nor have I gotten a call back. Spoke to my employer about it and they have not been able to get in contact either. Almost seems like a shell of a company. Would rate it a 0 if possible.
Worst Customer Service
The app has a great idea when it was created however this app is unrealistic and not helpful. It takes 2 days for funds to be available to you, so the hours you work on Monday won’t be there until Wednesday and it’s only half of what you worked. By the weekend the app will reset your time even though your house for Thursday and Friday have not yet been added. Customer service is all around HORRIBLE! In the chat, they never respond. The customer service reps and supervisors are all non helpful and very rude. I’ve used the app and deleted it after multiple experiences with customer reps. Much rather use EARNIN which gives you access to your wages as you work them. The 1 Star is only because this app was good idea it’s just not being executed properly.
This service helps in so many ways it’s a blessing. As a single full time well paid mother is still a challenge with a household of her own. And money can be tight and this keeps money in my pockets for my family to survive and maintain during hard financial situations its life. I’m happy to work for a company that provides a service that understands life happens and bills and hungry kids waits for nothing lol so why wait 2wks if you don’t have to and now I never need to worry about finances being an issue ❤️ THANK YOU
My employer starting using over a year ago and this is such a great app. Whether you are low on cash or need to transfer cash to a family member ( in my case my college age daughter) or what’s really nice is the option to save money and pay bills. It’s super easy to navigate and the FAQ’s pretty much answer any dilemma. However during business hours the chat online option is available if you can’t figure out an issue. I love this App!!
Its saved me more than once!
PayActiv has really helped me in paying for gas and rent as I’m starting out at a new workplace. I will say that setting up my account I ran into some problems with strange error messages, but once I got on the phone with their support they got the issue fixed right away. Since then I’ve had no problem and have been getting money out of my checks in advance.
I’m sure the app is a good way to help pay bills and things like that early, but my problem is when I call in to get help setting my funds up the agents James and John showed no sign of remorse. They were rude and didn’t not let me finish a sentence. Then an agent named Henry helped me but when I asked to speak with a supervisor, of course there was no supervisor available. If you are able to set your account up with out calling into the customer service line great, but if you have to call in..good luck, maybe they will treat you better than they did me.
Extremely poor customer support
I’ve used this service for years and it has always worked well. Then all of a sudden I have a couple of issues and I try to reach out to customer support. The agents on chat tell you they will look into your issue and then leave you waiting and never return to the chat. You call and eventually it forces you to leave a voice message that is never responded to. I’m not able to get my issues resolved and may be forced to discontinue my use of this service.
I’ve had the app for about a week now, I’ve tried a number of times to add my bank account(all fails, and yes I’m inputting the correct information, the app just refuses to let me enter my routing and account number. After contacting support and after 10 minutes of “looking my account up” I got an answer that did absolutely nothing. I should also note that the app is VERY buggy, and will freeze. The application literally freezes every time it’s open, and then takes forever to log me back in just to freeze once again.
Never told me why my balance was in zero gave me an excuse and when I said it comes out of my paycheck they said they don’t update until they get the money I don’t get paid till the end of the week and the new pay period has already started. I was told by my employer that they update it every pay period and that when I need the money I can cash out on it. Even trying to get ahold of customer service in chat and on the phone was hard no one on the chat answered me and the guy I who “helped me” didn’t seem to care about what I was saying
Definitely listen to online reviews
So before I got the app, I read several horrible reviews, however I am one to look into things on my own because sometimes things get fixed. This is not the case!!! The chat does not work, I’ve tried several times, and every time I try to link my bank accounts, it says it’s unavailable at the time. But I can’t get in touch with customer service to fix the issue. I have never written a bad review, but this is the worst app I’ve ever dealt with. Do not get! Avoid if possible!!! I should have listened to the reviews.
When you are in a bind & low on cash, this comes in handy. You don’t have to worry about forgetting to pay back because it’s automatically taken out your next check. Repayment is also allowed to be split between two checks when at a certain amount. This is a blessing!
Good Idea, Horrible Customer Support
I love the idea of this service, however, that’s when it’s actually, properly done. Their customer service is AWFUL, they all give you information, and when it’s incorrect, you are called a liar, and they will laugh at you over the phone. They have the absolute worst customer service, I have ever seen. By chat, IF you get a response, it’s the same generic response, every time. Their support, doesn’t actually solve problems. The service is inconsistent; be prepared, to be frustrated if you use the service.
My Account never updates
I repaid the money I borrowed on the app I’ve had 2 pay periods since 10/25 and it still says I would have to wait till Dec to use again. December is here I was able to access $46 out of $1400 biweekly. Out of working 10 days it only allows me $46?? My Son was laid off and I had to pay his rent and utilities twice and my own mortgage and car payments, etc so sometimes I may need a little help get through the week. What’s the purpose of downloading this app if it doesn’t update?
Yes. Payactiv is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 2,332 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.4/5 . Justuseapp Safety Score for Payactiv Is 33.7/100.
Yes. Payactiv is legit, but not 100% legit to us. This conclusion was arrived at by running over 2,332 Payactiv User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Payactiv Is 33.7/100.
Payactiv works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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