Payactiv Reviews

When my employer sent out an email saying they were partnering with this app and the benefits of it, I was excited! After using Payactiv though, I was extremely disappointed. It seems like there is ALWAYS some kind of issue. At first I struggled with the “help chat”, and that seems to have been resolved. Then I struggled with my app updating once a month and showing pending for disbursements that had already been deducted from my paycheck (hasn’t been resolved). Now I am struggling with inaccurate fund availability. They tell you to send your time sheet to this app@notifyops and NOTHING EVER GETS UPDATED. I had a tire blow the other day and got it towed to a shop. I was short a little bit of cash, and had to get to work, so I told the shop I would return after work to pay for and pick up the vehicle. This happened in the morning, so I reached out to this app to see if they could update my balance, and waited, waited, WAITED... never updated. I reached out again in the afternoon, and was told it was sent with high priority to the concern department and they clearly weren’t concerned because my balance NEVER got updated. This company has a lot of work to do, especially in their customer service department. I know other companies that are partnered with this one too and if some of the things myself and others mentioned aren’t fixed, I will be putting in a request to partner with a different company. I hate this app

I usually don’t write reviews but congrats you earned it. App worked fine when I first updated then afterwards it started to bug out anytime I would clock out at work. Usually I would get an update of how much I earned at the end of work but suddenly now it takes a whole day once you take lunch. I don’t know if it has trouble adding the hours due to lunch breaks or what. Another issue is Payactiv will lag BADLY. I was trying to click connect to talk to customer support and I had to click connect multiple times before it even changed screen.
Also i don’t know if it’s the place I’m working at but it doesn’t update the deductions after being paid I have to wait in some cases until the next week before I can access funds after working a whole work week.

First off, the way Payactiv charges your pay periods is confusing. I’m not sure why the balance of the second pay period is affected when I had withdrawn within the first pay period. Second, Payactiv is terrible with the Customer Service Chat. I appreciate the agent trying to help me understand how Payactiv works, but while typing out my response, Payactiv times out because I was waiting for them to respond first. Honestly, I’d rather just use Earning because it’s a lot more clear about how the withdraws work, and it is actually optimized for my phone. It takes me 10 minutes to withdraw money from Payactiv because of how poorly sized Payactiv is. It just looks lazy and ugly. The most important buttons are on the bottom of the page, and they don’t even fit on my screen. It’s incredible how poorly adapted Payactiv is to iOS. Not to mention, I’m supposed to have access to 50% of my check, but I was told my company is only allowed 20%. It even tells me my income accessible is 50%. Never touching Payactiv again.

I don’t even know where to begin!!
I was skeptical to even use this place but my work offered it ( big company) so I took an advanced loan out of my check oct 3 I even paid the extra money to have the money in min right? Wrong 🤬🤬 so Sunday comes I chat with them they said since it’s the weekend my money will be there Monday. Okay so Monday comes still no deposit I chat 3 times that day and they all had no clue what they were saying or doing one person said because my pay date is Thursday the 8th I’ll get it that day.. but why take a loan out if you get it the same day I told them to cancel my loan they said you can’t 😡😡😡 Thursday comes around still no money deposited into my account🤬🤬but sure in the hell the took all that money out of my check on the 8th but still no money from this place and now iam waiting on I.T to look into this !!! I’ve been to patient to long I want my money!!! Where is my money!!! I will get my money I was supposed to get!
If you guys are thinking about a payday loan PLEASE DO NOT USE THIS PLACE!!!!!!!!
Save yourself the trouble and headache!!!

I am not completely sure how you can have started a chat and went through the entire spill of explaining of what you need assistance with, then it takes the customer service agent so long to reply that the chat session times out. So you start the chat over, re explain your issue and another “customer service 2” agent comes on the chat and asks “how can I help you”. Please work on this with the customer service agents and please express importance of timely responses so the chat does not time out and the customer is not feeling like we don’t matter. Also if a this app user has recently been promoted to a supervisor position and the this app account has been deactivated it would be nice to get an alert and or email notification about that change so that it is known and can be reactivated sooner than later. As far as the advances goes, it is a great benefit to have access to, I love this app for the convenience of pay advances. Thank you !!

Your app isn’t specific in saying you must link a bank account first then card in order for it to work. Everything in Payactiv starts with the card first. Also the process linking the bank account is a headache. After finally linking my bank (chime) after multiple attempts, I saw they deposited a small verification amount into my account. But I saw it staying in pending verification mode on my card for 2 days and I couldn’t add any funds onto my card. I called customer service. I was told I WAS WRONG because the card was linked first. But when you start the account it prompts you with adding a card first….and no instructions saying your account won’t work if done first with a card.
Anyways…. So I was instructed through customer service to unlink and start over again. I’ve spend 3 minutes multiple times trying to delink my bank account and delinking. It would get successfully added then Payactiv would say unable to link. Im giving up. It isn’t worth this headache. Don’t recommend.

I was weary of doing this kind of thing. But I often find myself low on cash by the end of the second week of the pay period so I really wanted this to be quick easy and effortless. And not just be robbed blind. My employer actually sent out a mass email to all our employees and informed us of this wonderful ability to gain access to you pay AT ANY TIME before payday! Which is amazing. So ….. I tried it. And y’all!!! I got $150 a week before my pay date. For only $1.99!!!! And they say you can remove available funds up to five times before payday and you’re charged that amount per withdrawal. I got it instantly on my bank card after linking it to the account. So easy. It really can be this app simple.

Terrible customer service. No one is willing to take responsibility for addressing an issue. They claim my pay couldn't be verified, so they need my time card. I sent it. Then they needed a pay stub, I sent it. Then they had to escalate it. Nothing happened. I followed up: they said they would escalate it again. Nothing. This went on multiple times over a 3 week span, with no resolution. Every customer service representative I speak to has to escalate my issue to a department that either does nothing or does not exist. For some reason they won’t call my employer (who was also made aware of the issue) to verify my employment and income. Every customer service rep guarantees that it will get fixed THIS time, because they are going to PERSONALLY escalate my case to the “concierge” escalation department, where it is ignored and forgotten. There is no ownership of a problem, no effort to address an issue, this app just treats issues like a big game of hot potato, rather than caring about address a customers issue.

Up until Friday, August 6th I was being paid $10 per each person I referred to this app. The rewards suddenly stopped, but the referral info was still posted. What is messed up is the responses I have received from Chat Support. Each agent tells me something different, a lie or they just simply close the chat.. I am owed for 43 referrals which means this app owes me $430. I have already sought out a lawyer and have been told I have a winning case. I have tried giving this app the time to make this right but I am coming to my wits end with the responses from Chat Support. Don’t try to promote Payactiv for the referrals, they won’t pay out.

This is literally the worst customer service I have ever had . I have called and used the chat about 10 plus times today about the same issue . I have tried to link my bank information and keep getting the verification failed even though all my information is correct . Every rep wasnt on the same page as to what I should do or even what they were telling me . I was told to submit my statement proving My paycheck proving my acc., 5 min later I got another email from another rep telling me that basically he can’t help me . Nobody could answer my question and i was clear they were skimming over my emails to try and pick what they wanted to read . My issue is still ongoing and I have had no assistance even after using the online chat , email and over the phone function . I have NEVER WITNESSED SO MANY INCOMPETENT REPS IN MY LIFE .

Easily the most flexible and easy to use service,They started off rocky but they were a new company but when I say once they got customer service on point I had no complaints, they are fast and reliable, and as long as you have documentation and Patience they take care of any problems pretty swiftly. Very impressive for a company less than a decade old

Only gripe, App consistency, Their browser service is fine but Payactiv can be glitchy, other than that great job

Like many others I was interested in the idea, but very skeptical. At the end of the night I would usually go home with cash tips, now I have to wait a day or so for the money to be transferred to a card which I can’t even transfer to my bank. My tip money is basically unaccessible until my employer puts it in my paycheck in two weeks. This is frustrating because it adds an extra step to the payment process and makes funds harder to access. Not to mention the multiple problems my coworkers have all experienced setting the card up and actually getting their funds processed. It seems like no one is listening to their concerns or solving them. My manager has tried contacting people involved in this transitional process but nothing is still being done. Hopefully something changes and Payactiv is fixed.

When I first started using this service I loved it now a few yrs in and it’s become so inconsistent they say it’s your pay when you want it but that’s not the case it’s when they decide to update your acct more times than not me and my coworkers have to send numerous emails to get them to update our hrs we worked the previous day. Today is the day all our accts should’ve been reset here it is the day is almost over they have yet to reset our accts and my emails have went unanswered! I would advise anyone not to use this service!!
UPDATE..
So tonight I emailed y’all with a screen shot of my time sheet to hopefully get a manual update my email has gone ignored as well as my messages on Payactiv completely ignored I’m guessing due to this review but I just wanted to update everyone so they know things don’t get fixed they get ignored

I have been using this app on and off again for about 2 years now. Recently, my hours have not been updating and I have to constantly send in timesheets. I email the time in sheets and only half of my time on my timesheet is accounted for by this app. I worked 75 hours one week and 20 hours the next and only a quarter of that is accessible. I do t know what’s going on, but people who want to use Payactiv need to know this problem.
Also, when I brought up the issue to customer service that my hours were not updating, customer service suggested I wasn’t clocking in and out correctly. I’ve been at my job for 5 years, I know how to clock in and out. Also, my timesheet hasn’t indicated that there was an issue with that.

They all slow customer service slow everyone that’s under Payactiv is slow . I had multiple problems with them with MY MONEY I worked hard for ! Each person I got on the phone with didn’t even know what to do and sounded illiterate ! I struggled with trying to talk to them and make them understand what was going on with my problems I wouldn’t even use Payactiv again if I was down bad to get my money I told them multiple times I have a car note to pay today and they hold my money like it’s the secret crabbie formula. Y’all got bad reviews because y’all don’t know how to run a app ! New people need to take y’all place that know what they’re doing I don’t know nothing about the card services but how I got teach the people over the phone doesn’t make any sense ! I’m not satisfied with Payactiv

For 4 months I have had Payactiv on multiple occasions I have contacted customer service to have the issue resolved to no avail. They have all of your personal information but cannot provide you with adequate assistance for their app.

Issue: my bank account has been linked and verified for about 4 months, every time I have tried to add my bank card I am getting and error message that the card already exists (even though no card on file🧐) doesn’t make any sense. Contact customer service was told to delete my bank account add it back then try adding my card did that twice nothing. I don’t understand how the support team doesn’t have adequate knowledge on how to troubleshoot issues customers are facing. Payactiv is essentially useless

I came onto Payactiv Store just to write a review and noticed it’s currently a 4.4 star app. They must be buying positive reviews because not only is their app AND full website broken, their entire company is trash, especially their customer service department.(if it even exists)
I’ve been trying to link my bank account for months, customer service lines are always busy and if you stay on the line and wait to speak to someone it forces you to leave a message and wait for a callback. Every week I call to try and get this set up and not once have I been able to speak to a representative nor have I gotten a call back. Spoke to my employer about it and they have not been able to get in contact either. Almost seems like a shell of a company. Would rate it a 0 if possible.

Seems like ever since I got Payactiv updated I’m always having a hard time logging into it. I’ve changed my password countless times and even tried to update my settings so it could just log me in by face ID, and even then, it still doesn’t recognize my information when I’ve had an account since last May. It’s ridiculous how many times I’m required to have my stuff changed over and over because this garbage app doesn’t work. 😤😤😤

Well I’ve been using Pay Activ for over two years since I’ve worked with my company that I am employed with I’ve never had any problems today at the proper but it wasn’t y’all it was me so I wanted to make you aware that y’all are always there for me and you don’t charge me five dollars anymore which is so much better because I was giving you about 40 a week or more and that was something that being poor that’s diapers in now anyway thank you

Payactiv has a great idea when it was created however Payactiv is unrealistic and not helpful. It takes 2 days for funds to be available to you, so the hours you work on Monday won’t be there until Wednesday and it’s only half of what you worked. By the weekend Payactiv will reset your time even though your house for Thursday and Friday have not yet been added. Customer service is all around HORRIBLE! In the chat, they never respond. The customer service reps and supervisors are all non helpful and very rude. I’ve used Payactiv and deleted it after multiple experiences with customer reps. Much rather use EARNIN which gives you access to your wages as you work them. The 1 Star is only because Payactiv was good idea it’s just not being executed properly.

This service helps in so many ways it’s a blessing. As a single full time well paid mother is still a challenge with a household of her own. And money can be tight and this keeps money in my pockets for my family to survive and maintain during hard financial situations its life. I’m happy to work for a company that provides a service that understands life happens and bills and hungry kids waits for nothing lol so why wait 2wks if you don’t have to and now I never need to worry about finances being an issue ❤️
THANK YOU

My employer starting using over a year ago and this is such a great app. Whether you are low on cash or need to transfer cash to a family member ( in my case my college age daughter) or what’s really nice is the option to save money and pay bills. It’s super easy to navigate and the FAQ’s pretty much answer any dilemma. However during business hours the chat online option is available if you can’t figure out an issue.
I love Payactiv!!

this app has really helped me in paying for gas and rent as I’m starting out at a new workplace. I will say that setting up my account I ran into some problems with strange error messages, but once I got on the phone with their support they got the issue fixed right away. Since then I’ve had no problem and have been getting money out of my checks in advance.

I’m sure Payactiv is a good way to help pay bills and things like that early, but my problem is when I call in to get help setting my funds up the agents James and John showed no sign of remorse. They were rude and didn’t not let me finish a sentence. Then an agent named Henry helped me but when I asked to speak with a supervisor, of course there was no supervisor available. If you are able to set your account up with out calling into the customer service line great, but if you have to call in..good luck, maybe they will treat you better than they did me.

I’ve used this service for years and it has always worked well. Then all of a sudden I have a couple of issues and I try to reach out to customer support. The agents on chat tell you they will look into your issue and then leave you waiting and never return to the chat. You call and eventually it forces you to leave a voice message that is never responded to. I’m not able to get my issues resolved and may be forced to discontinue my use of this service.

I’ve had Payactiv for about a week now, I’ve tried a number of times to add my bank account(all fails, and yes I’m inputting the correct information, Payactiv just refuses to let me enter my routing and account number.

After contacting support and after 10 minutes of “looking my account up” I got an answer that did absolutely nothing.

I should also note that Payactiv is VERY buggy, and will freeze. The application literally freezes every time it’s open, and then takes forever to log me back in just to freeze once again.

Never told me why my balance was in zero gave me an excuse and when I said it comes out of my paycheck they said they don’t update until they get the money I don’t get paid till the end of the week and the new pay period has already started. I was told by my employer that they update it every pay period and that when I need the money I can cash out on it. Even trying to get ahold of customer service in chat and on the phone was hard no one on the chat answered me and the guy I who “helped me” didn’t seem to care about what I was saying

So before I got Payactiv , I read several horrible reviews, however I am one to look into things on my own because sometimes things get fixed. This is not the case!!! The chat does not work, I’ve tried several times, and every time I try to link my bank accounts, it says it’s unavailable at the time. But I can’t get in touch with customer service to fix the issue. I have never written a bad review, but this is the worst app I’ve ever dealt with. Do not get! Avoid if possible!!! I should have listened to the reviews.

When you are in a bind & low on cash, this comes in handy. You don’t have to worry about forgetting to pay back because it’s automatically taken out your next check. Repayment is also allowed to be split between two checks when at a certain amount. This is a blessing!

I love the idea of this service, however, that’s when it’s actually, properly done. Their customer service is AWFUL, they all give you information, and when it’s incorrect, you are called a liar, and they will laugh at you over the phone. They have the absolute worst customer service, I have ever seen. By chat, IF you get a response, it’s the same generic response, every time. Their support, doesn’t actually solve problems. The service is inconsistent; be prepared, to be frustrated if you use the service.

I repaid the money I borrowed on Payactiv
I’ve had 2 pay periods since 10/25 and it still says I would have to wait till Dec to use again. December is here I was able to access $46 out of $1400 biweekly. Out of working 10 days it only allows me $46??

My Son was laid off and I had to pay his rent and utilities twice and my own mortgage and car payments, etc so sometimes I may need a little help get through the week.
What’s the purpose of downloading Payactiv if it doesn’t update?