problems reported in the last 24 hours
Reported Issues: 21 Comments
By Amber 1 month ago
Messages doesn’t open at all. I click the tab on the bottom an app does nothing
By cristy verelen 2 months ago
please cancel and refund the prepayment immediately
By Larry Underwood 5 months ago
An unknown server error occurred. trying to update profile data. received the error above.
By Haley Breen 7 months ago
Cannot schedule mental health visit on either the app or desktop. It says internal server error. Have deleted and reinstalled app. Checked wi-fi, etc. Called to try and schedule and due to privacy customer service cannot schedule for me. This has been an issue for multiple weeks. I have been trying to schedule my appointment and have still not succeeded.
By Corey Walters 8 months ago
Internal server error at login
By Tiffaney Flack 9 months ago
I put in my username and password and it says internal server error
By Tara Merit 9 months ago
No matter what password I select It states can't have special characters When I didn't select any special characters
By Zev Angelou 9 months ago
After I open Teledoc app on phone, it goes to a white screen and goes back to the original screen.
By Sharon 10 months ago
Push on app to open it … wait a moment and it flashes a white screen and disappears.
By Anonymous 10 months ago
Server error...so tired of this happening all the time! I'm just trying to schedule an appt. Tried on the app and website directly
By John Wright 10 months ago
The Teledoc app will not work for me or my wife. It keeps saying invalid username and password. Called in twice but they were never able to correct it. Same thing happens on the desktop computer as well.
By Marsha 11 months ago
Push on app to open it flashes a white screen and closes.
By Marc Lundgren 11 months ago
app crashes as soon as connecting to a video call
By Benoît Bosquet 1 year ago
Teladoc app is unresponsive. It doesn’t open.
By Carmen Cordero 1 year ago
I followed all troubleshooting steps and my app still is not working. It says "internal server error" when I put in my username and password. Thank you!
By K 1 year ago
Despite using all the troubleshooting steps my app refused to work. Please help! It says "internal server error" when I put in my user name and password. Thank you!
By Thrasher 1 year ago
App say Internal server error & I am unable to login I need my scripts
By Candace 1 year ago
App opens, but then it freezes and crashes when trying to join the waiting room. Was 12 minutes late for my video appointment, had to open in a browser because app wouldn't work.
By Sarah Kooluris 1 year ago
Constant server error - I have been trying for days
By Nicole Bond 1 year ago
Been trying to see a dr for 3 days and keep getting told the system is updating
By Mary 1 year ago
I get to the page where schedule your $0 introductory visit and the “continue” button isn’t working.
Common dislikes about Teladoc Health app
- Doctors don't always listen
- Language barrier with some doctors
- Luck of the draw based on who contacts you
- Can't treat everything over the phone
Have a Problem with Teladoc Health - Telehealth? Report Issue
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Common Teladoc Health Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Teladoc Health app on iOS and Android devices. Solve all Teladoc Health app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Teladoc, developers of Teladoc Health.
66.67% Contact Match
Developer: Teladoc, Inc.
E-Mail: [email protected]
Website: Visit Teladoc Health Website
77.78% Contact Match
Developer: InTouch Health
E-Mail: [email protected]
Website: Visit InTouch Health Website
Teladoc provides quality healthcare services, including virtual primary care, everyday care, mental health, nutrition, dermatology and expert medical advice in all 50 states via phone, online or app. Teladoc visits, including General Medical, Mental Health, Nutrition and Expert Medical Opinion, have no waiting room and no time limit; you can speak to the doctor for as long as you’d like. If you aren’t eligible for Teladoc through insurance or your employer, you can still access our telehealth services at a flat rate per visit. Visit Teladoc. com or download TeladocHealth to learn more. - “I’m a working mom with four kids, so it’s really challenging when one of them gets sick. Talk to a doctor: For General Medical services, a board-certified doctor reviews your medical history and any submitted images, then contacts you via phone, video or message center. Pick up a prescription: If applicable, a Teladoc doctor will listen to and discuss medical concerns with you, offer answers and recommend a treatment plan. Teladoc is a virtual care service provided to you as a benefit through your employer, health insurance or other organization. Request a visit: Open the Teladoc app to request a visit with a doctor, therapist or dietitian. I credit Teladoc and that therapist for allowing me to see that life didn’t have to be chaos all the time. - “In my experiences with Teladoc, I’ve never felt ignored or that they didn’t have time for me. Then, provide a brief medical history and associated information about your health concern, and pay a copay as low as $0 (with insurance) or a flat fee (without). Teladoc is a game-changer. - “I found this therapist who’s really great; she understands me. I give credit to the Teladoc dermatologist who looked at the pictures and knew it was something serious. Teladoc® connects you with a U. S. board-certified doctor via web, phone or app. I can talk to a doctor anytime, 24/7, from anywhere, whether I’m at home or in the office. Join over 50 million members and get quality, convenient healthcare and therapy on demand. If medically necessary, prescription medication can be submitted to a local pharmacy of your choice. We take your privacy seriously.
