Teladoc | Telehealth & Therapy app not working? crashes or has problems?

Teladoc | Telehealth & Therapy Status

Published by on 2022-09-13


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Not working


Reported Issues: 6 Comments

By K
Feb 02 2023

Despite using all the troubleshooting steps my app refused to work. Please help! It says "internal server error" when I put in my user name and password. Thank you!

By Thrasher
Oct 12 2022

App say Internal server error & I am unable to login I need my scripts

By Candace
Oct 03 2022

App opens, but then it freezes and crashes when trying to join the waiting room. Was 12 minutes late for my video appointment, had to open in a browser because app wouldn't work.

By Sarah Kooluris
Aug 20 2022

Constant server error - I have been trying for days

By Nicole Bond
Jul 30 2022

Been trying to see a dr for 3 days and keep getting told the system is updating

By Mary
Jul 18 2022

I get to the page where schedule your $0 introductory visit and the “continue” button isn’t working.

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Common Teladoc | Telehealth & Therapy Problems & Solutions. Troubleshooting Guide


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Teladoc, developers of Teladoc | Telehealth & Therapy.

37.84% Contact Match

Developer: Teladoc, Inc.

E-Mail: [email protected]

Website: Visit Teladoc | Telehealth & Therapy Website

65.38% Contact Match

Developer: InTouch Health

E-Mail: [email protected]

Website: Visit InTouch Health Website

About this app

Teladoc provides quality healthcare services, including virtual primary care, everyday care, mental health, nutrition, dermatology and expert medical advice in all 50 states via phone, online or app.  Teladoc visits, including General Medical, Mental Health, Nutrition and Expert Medical Opinion, have no waiting room and no time limit; you can speak to the doctor for as long as you’d like.  Talk to a doctor: For General Medical services, a board-certified doctor reviews your medical history and any submitted images, then contacts you via phone, video or message center.  Pick up a prescription: If applicable, a Teladoc doctor will listen to and discuss medical concerns with you, offer answers and recommend a treatment plan.  Teladoc is a virtual care service provided to you as a benefit through your employer, health insurance or other organization.  If you aren’t eligible for Teladoc through insurance or your employer, you can still access our telehealth services at a flat rate per visit.  Request a visit: Open the Teladoc app to request a visit with a doctor, therapist or dietitian.  Then, provide a brief medical history and associated information about your health concern, and pay a copay as low as $0 (with insurance) or a flat fee (without).  Your visit is 100% secure, confidential and compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).  - “In my experiences with Teladoc, I’ve never felt ignored or that they didn’t have time for me.  Visit or download TeladocTelehealthTherapy to learn more.  Teladoc® connects you with a U.S. board-certified doctor via web, phone or app.  I can talk to a doctor anytime, 24/7, from anywhere, whether I’m at home or in the office.  Join over 50 million members and get quality, convenient healthcare and therapy on demand.  If medically necessary, prescription medication can be submitted to a local pharmacy of your choice.  - “I’m a working mom with four kids, so it’s really challenging when one of them gets sick.  - “I found this therapist who’s really great; she understands me.  We take your privacy seriously. 

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