Direct Health app not working? crashes or has problems?

Direct Health Status

Published by Medici Technologies, LLC on 2023-11-20

MEDICI FOR DOCTORS Connect securely with your patients via text, voice call,
or video with Medici for doctors. Communicate with your patients outside of the
office to maintain those all-important client relationships, all while
generating new income options.

I have a problem with Direct Health

Are you having issues? Select the issue you are having below and provide feedback to Direct Health.

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Most reported problems

Reported Issues: 2 Comments

By Marilyn Gonzales 1 year ago

I can’t send photos to doctors from my iPhone 13. I have before but can’t share infections pictures

By Rosa ramos 1 year ago

Unable to reset password.

Common dislikes about Direct Health app

- Doesn't give you the option to set up account

- Put on spam list afterwards

- Regularly send spam ads via sms text and email

Have a Problem with Direct Health for Doctors? Report Issue

Common Direct Health Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Direct Health app on iOS and Android devices. Solve all Direct Health app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Direct Health iPhone Issues and Solutions

Direct Health iOS app crashes, not working, errors
Direct Health iOS app network issues
Direct Health on iOS has black/white screen

Direct Health Android App Issues and Solutions

Direct Health has errors/crashing/not working
Direct Health server network connectivity issues
Direct Health has black screen

Direct Health iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Direct Health app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Direct Health app crashes or not working on Iphone (iOS):

Close and restart the Direct Health app on iPhone
Update Direct Health app to the Latest Version for iOS
Uninstall and reinstall Direct Health iPhone app
Update your iPhone to the latest iOS version

Fix Direct Health on iPhone unable to connect to server/internet connection issues::

To resolve Direct Health network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Direct Health black/white screen (blank screen) on iPhone:

Follow the Direct Health iOS app troubleshooting guide Here →

Direct Health Android App Issues and Solutions

Fix Direct Health not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Direct Health app issues:

Force Stop the Direct Health App
1. On android, goto "Settings" » click Direct Health app. » click "Force Stop".

Update Direct Health to the latest version on PlayStore

Clear Direct Health App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Direct Health app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Direct Health.

Fix Direct Health unable to contact server/ Direct Health internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Direct Health » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Direct Health » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Direct Health on android.

Solve Direct Health black/white screens issue on Android:

Follow the Direct Health android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Medici Technologies, LLC, developers of Direct Health.

31.58% Contact Match

Developer: Medici

E-Mail: [email protected]

Website: Visit Direct Health Website

About this app

These include general practitioners, family practice, pediatrics, psychiatry & psychology, surgeons, cardiologists, dermatologists, urologists, home health/elder care, hospice care, nurses, nurse practitioners, and physician’s assistants, lactation consultants, dentists, paramedics, veterinarians, and many more. Connect securely with your patients via text, voice call, or video with Medici for doctors. Tens of thousands of doctors across the globe use Medici from a wide range of physician specialties. Doctors love the efficiency, freedom, and control Medici provides. Download Medici to get started today and begin offering Mobile Telehealth to your patients! Medici is designed specifically for doctors with everything you need just one click away. Medici is HIPAA compliant, and totally effortless to use - get an efficient service that works for you and your practice. Communicate with your patients outside of the office to maintain those all-important client relationships, all while generating new income options. Patients appreciate the convenience and access when they need it - it’s a win-win! PATIENT in DirectHealth store to connect with your doctors.