Teladoc Health Patient app not working? crashes or has problems?

Teladoc Health Patient Status

Published by InTouch Technologies, Inc. on 2023-07-11

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Most reported problems

Reported Issues: 4 Comments

By Vincent Kwok 10 months ago

Your android app gives me an internal server error while trying to log in. Ironically I can log in on the web page. Please fix your app

By LEE 11 months ago

YOUR APP DOES NOT FUNCTION.

By Cheryl Hamilton 1 year ago

It will not give me the option for mental health.

By Alecs Spotts 1 year ago

Service error out when submitting appointment

Common dislikes about Teladoc Health Patient app

- 2+ hour wait time, not cool

- App does not tell you what place in line you are or how many patients are ahead of you either

- Hard to gauge if you should cancel appointment and try again another time or sit around and wait

Have a Problem with Teladoc Health Patient? Report Issue

Common Teladoc Health Patient Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Teladoc Health Patient app on iOS and Android devices. Solve all Teladoc Health Patient app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Teladoc Health Patient iPhone Issues and Solutions

Teladoc Health Patient iOS app crashes, not working, errors
Teladoc Health Patient iOS app network issues
Teladoc Health Patient on iOS has black/white screen

Teladoc Health Patient Android App Issues and Solutions

Teladoc Health Patient has errors/crashing/not working
Teladoc Health Patient server network connectivity issues
Teladoc Health Patient has black screen

Teladoc Health Patient iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Teladoc Health Patient app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Teladoc Health Patient app crashes or not working on Iphone (iOS):

Close and restart the Teladoc Health Patient app on iPhone
Update Teladoc Health Patient app to the Latest Version for iOS
Uninstall and reinstall Teladoc Health Patient iPhone app
Update your iPhone to the latest iOS version

Fix Teladoc Health Patient on iPhone unable to connect to server/internet connection issues::

To resolve Teladoc Health Patient network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Teladoc Health Patient black/white screen (blank screen) on iPhone:

Follow the Teladoc Health Patient iOS app troubleshooting guide Here →

Teladoc Health Patient Android App Issues and Solutions

Fix Teladoc Health Patient not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Teladoc Health Patient app issues:

Force Stop the Teladoc Health Patient App
1. On android, goto "Settings" » click Teladoc Health Patient app. » click "Force Stop".

Update Teladoc Health Patient to the latest version on PlayStore

Clear Teladoc Health Patient App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Teladoc Health Patient app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Teladoc Health Patient.

Fix Teladoc Health Patient unable to contact server/ Teladoc Health Patient internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Teladoc Health Patient » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Teladoc Health Patient » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Teladoc Health Patient on android.

Solve Teladoc Health Patient black/white screens issue on Android:

Follow the Teladoc Health Patient android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at InTouch Technologies, Inc., developers of Teladoc Health Patient.

100% Contact Match

Developer: InTouch Health

E-Mail: [email protected]

Website: Visit Teladoc Health Patient Website

About this app

Teladoc Health is a telehealth platform that unifies virtual care delivery with a single patient experience.   The Teladoc Health Patient App enables video communications with your healthcare provider on your iOS device. Use of TeladocHealthPatient requires an individual invitation link delivered via email or SMS from your provider; or access to a unique waiting room URL. Clicking on the invitation link or web site link will launch TeladocHealthPatient and allow access.   If you are a patient, ask your doctor if you should download the Teladoc Health Patient App for your iPhone or iPad. * Click a link from an appointment invitation of a visit now URL to input demographic information and complete intake process associated with a specific visit. * Patient survey, which will be available for the provider to review as a part of the visit encounter.