GoodRx app not working? crashes or has problems?

GoodRx Status


I have a problem with GoodRx

Are you having issues? Select the issue you are having below and provide feedback to GoodRx.



⚠️ Most reported problems ⚠️
Something else
43.5%

Not working
21.0%

Connection
19.4%

Login
8.1%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
M
Mary Kiewik:

[Solved] App not working

J
Jim:

App not working

E
Elizabeth Brown:

Not able to access coupon offered via message, app not working since yesterday

J
Jan:

Can't find local pharmacies with prices.

R
Raenell Gore:

It keeps popping up with prices now repeatedly. I even deleted app and it’s still repeating.

D
Darrell Roberts:

Can’t load coupon

D
Darrell Roberts:

GoodRx is not uploading coupons

📋 27 Reported Issues:

G
Gale Weaner 2025-03-12

Will not update

M
Mary Cameron Brown 2024-01-30

The Rewards function of the GoodRX app stopped working today. All of my rewards have disappeared and the app prompts me to sign up. I tried signing up again and then I get an error message saying that there is a problem with setting up the rewards. I had well over 30,000 reward points and I don't want to lose them, and I want to keep earning rewards and I can't because the Rewards function isn't working. Is anyone else having this problem and how do I fix it?

C
Cindy Smith 2024-01-09

Message.says unknown server,, I have used it befoee

R
Robin Adams 2024-01-03

App takes an extraordinarily long time to load. When first selecting it I received a yellow screen for well over 3 minutes before it displays. We tried this on both mine and my husband's Android, which are new phones within the last year on the Verizon system and both of them take so long that the screen actually goes off.

S
Susan Miller 2023-11-21

I saved a coupon on the app, but when I click on it it won't open.

T
Tanya Hightower 2023-07-04

Won’t send me the 6 digit code to sign up have tried a dozen times

J
Joan E Turner 2023-06-17

Have not been able to log onto web site for the last couple of weeks on my lap top. Haven't tried the app since seeing all the comments everyone else is having the same problem WHATS UP???

D
Dave 2023-06-14

Can't sign in. Get server timeout error

A
Alvey M Taylor 2023-06-10

Can't load goodrx get server time out error

N
Natassha 2023-04-22

Trying to create account for installed GOOD Rx on Andriod phone. Got several verification codes on email. NONE of those codes is valid {Message "Invalid code, please try again"}

B
Blaine 2022-12-26

Ever since installing my good RX app on my Android I have never been able to get on it says "server error try back later", I have tried daily for 2 weeks.

R
Rick Jelley 2022-10-06

“Unable to install Goodrx”

C
Cindy Thompson 2022-09-05

Drug not loading

D
Deborah Statom 2022-08-26

Goodrx app is not working properly. After doing a search, gold prices are not completely showing up. A couple will show and the rest comes up as regular pricing. When I click on a pharmacy, nothing comes up. Gold pricing seems to have disappeared but when I go to the pharmacy, the gold pricing is there. What is the use of an app that is supposed to give drug pricing but doesn't work!

L
Lori Gresham 2022-08-23

"There was an error fetching coupon. In Please try again." I've tried multiple times and even reinstalled app. Can't get coupons on my phone. Just an error message every time. How do I fix this?

C
Craig Jope 2022-08-18

"There was an error fetching coupon. Please try again" May be an Async issue trying to display the data before it's returned.

C
Chas Fletcher 2022-08-16

It's says "Server Not Responding" and to try back in a few minutes. It's been 4 days....

T
Tami Tullos 2022-08-10

When using the GoodRX app I am not able share the coupon so I can text myself. I have tried to uninstall the app and install again and it still doesn't work

D
Donna Lyell 2022-08-06

When I tap on drug in the app, it says it can’t load the drug. The same drug it loaded for me last night. I’m here to pick it up at the pharmacy and have to make an extra trip. Overall though, thank you for this service, it saves me so much.

B
Barbara 2022-06-30

I used GoodRx two days ago and everything was fine. Now app does not open and when app tapped 'Time Out' shows on screen.

D
Doug 2022-06-17

Drop down list to search result not responsive to tap.

F
Fred O'Connor 2022-06-05

Unable to join. Getting code and going back to enter says wrong code several times. Not a techie!

P
Patricia Bolt 2022-05-12

Ditto on non responsive and when I select a med that I looked up previously, I get the spinning circle.

G
Gordon Andrews 2022-05-10

App no longer works. Non responsive.

B
Brian 2022-05-04

Just did the latest update and nothing is loading.......just a spinning circle :(

S
S 2022-05-03

Freezing for the past 24hrs

P
Pamela Taulbee 2022-05-02

Have never got to use it because it cost more than our pharmacy. They have been less than goodrx everytime ! Thank you for trying to help my husband and I.

Showing 1-27 of 27 reported issues:

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