Are you having issues? Select the issue you are having below and provide feedback to GoodRx.
- Some pharmacies may not honor the GoodRx price
- GoodRx may not be accepted at all pharmacies
- GoodRx may not be able to provide discounts on all medications
- GoodRx may not be able to provide discounts on all dosages of a medication
- GoodRx may not be able to provide discounts on all brands of a medication
Can’t load coupon
GoodRx is not uploading coupons
The Rewards function of the GoodRX app stopped working today. All of my rewards have disappeared and the app prompts me to sign up. I tried signing up again and then I get an error message saying that there is a problem with setting up the rewards. I had well over 30,000 reward points and I don't want to lose them, and I want to keep earning rewards and I can't because the Rewards function isn't working. Is anyone else having this problem and how do I fix it?
Message.says unknown server,, I have used it befoee
App takes an extraordinarily long time to load. When first selecting it I received a yellow screen for well over 3 minutes before it displays. We tried this on both mine and my husband's Android, which are new phones within the last year on the Verizon system and both of them take so long that the screen actually goes off.
I saved a coupon on the app, but when I click on it it won't open.
Won’t send me the 6 digit code to sign up have tried a dozen times
Have not been able to log onto web site for the last couple of weeks on my lap top. Haven't tried the app since seeing all the comments everyone else is having the same problem WHATS UP???
Can't sign in. Get server timeout error
Can't load goodrx get server time out error
Trying to create account for installed GOOD Rx on Andriod phone. Got several verification codes on email. NONE of those codes is valid {Message "Invalid code, please try again"}
Ever since installing my good RX app on my Android I have never been able to get on it says "server error try back later", I have tried daily for 2 weeks.
“Unable to install Goodrx”
Drug not loading
Goodrx app is not working properly. After doing a search, gold prices are not completely showing up. A couple will show and the rest comes up as regular pricing. When I click on a pharmacy, nothing comes up. Gold pricing seems to have disappeared but when I go to the pharmacy, the gold pricing is there. What is the use of an app that is supposed to give drug pricing but doesn't work!
"There was an error fetching coupon. In Please try again." I've tried multiple times and even reinstalled app. Can't get coupons on my phone. Just an error message every time. How do I fix this?
"There was an error fetching coupon. Please try again" May be an Async issue trying to display the data before it's returned.
It's says "Server Not Responding" and to try back in a few minutes. It's been 4 days....
When using the GoodRX app I am not able share the coupon so I can text myself. I have tried to uninstall the app and install again and it still doesn't work
When I tap on drug in the app, it says it can’t load the drug. The same drug it loaded for me last night. I’m here to pick it up at the pharmacy and have to make an extra trip. Overall though, thank you for this service, it saves me so much.
I used GoodRx two days ago and everything was fine. Now app does not open and when app tapped 'Time Out' shows on screen.
Drop down list to search result not responsive to tap.
Unable to join. Getting code and going back to enter says wrong code several times. Not a techie!
Ditto on non responsive and when I select a med that I looked up previously, I get the spinning circle.
App no longer works. Non responsive.
Just did the latest update and nothing is loading.......just a spinning circle :(
Freezing for the past 24hrs
Have never got to use it because it cost more than our pharmacy. They have been less than goodrx everytime ! Thank you for trying to help my husband and I.
Complete guide to troubleshoot GoodRx app on iOS and Android devices. Solve all GoodRx app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at GoodRx, developers of GoodRx.
E-Mail: [email protected]
Website: 🌍 Visit GoodRx Website
Privacy Policy: https://www.goodrx.com/about/privacy-policy
Developer: GoodRx
Get free coupons on this app & simply show them to the pharmacist when you drop off your prescription. this app has helped millions of Americans save on prescription medication & virtual care! Compare prescription drug prices and find coupons to save up to 80% on your Rx. this app makes comparing prescription drug prices and finding discounts easy. Best of all, many of our savings coupons can be used from within GoodRx - simply hand your phone to the pharmacist when you drop off your prescription to save up to 80%! this app prescription coupons are free & easy to use! 2. 3. 4. There are no fees or obligations, just savings for everyone. • Just show the pharmacist your coupon at drop off and save! • Set pharmacies with the lowest prices as your favorites. • Unlock additional benefits with this app Gold at participating pharmacies. Find Rx sale prices, manufacturer coupons, pharmacy discounts and valuable savings tips for thousands of prescriptions at pharmacies near you! Find the best prices and coupons to save money on prescription drugs. Pick up your prescription when it’s ready at the discounted price! 5. 100% free to use for every member of your family, including pets. I called my doctor to cancel the prescription he ordered for me due to the cost. Then I found this app. You can connect with a healthcare provider online and get professional, affordable virtual care on your schedule. this app has been featured by The New York Times, PBS, ABC News, Forbes, CNN, The LA Times and more. I brought your coupon to Walgreens and wound up paying $40. 20 instead of the $452. 97 that was their original cost. Our app is used by hundreds of doctors and clinics to help save patients money on their medications. "I am still in shock!!! The privacy label describes our practices with respect to iOS 14. 5 users. The pharmacist was as surprised as I was. Thank you so much! With this app there is no need to hassle with long drives or waiting rooms. Stop overpaying for your prescriptions! Please also review our privacy policy.