When TeladocHealth works, it works alright. Assuming you use TeladocHealth maybe once or twice a year, you can expect in your time of need, you will be unable to sign in. Sure, TeladocHealth supports FaceID, but somehow this becomes broken every time you need to use TeladocHealth . 2FA is enforced, but this does not work well, and will result in obscure error messages.
Worst part is, it seems like all of this is designed intentionally as a way to prevent users from accessing their platform, while still collecting monthly fees from an employer. Security is important, at the same time I never have these problems with my bank apps, or other healthcare provider apps. These problems have existed for years, they never get improved. Rest assured, when you need to, you WILL have difficulty accessing Teladoc. You will need to reset your password, your pin/ setup your fingerprint/ face again, your last password will have to be changed, some combination of all of the above, some obscure error message about authentication failing, you may get signed in and think it’s working, until you go to request an appointment and then get a different error message. All of these are things that happen every single time I (and others I know) attempt to use TeladocHealth . It’s so secure, you can’t even use it. Fail.