A DOCTOR’S CARE. ANYTIME. ANYWHERE.
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It’s hit or miss with the doctors
Some doctors on here seem hesitant to do anything when they can’t see their patients in person. I don’t use this unless I’m certain about an issue and it’s easier for me to use the app then go in or haul little kids in. One incident was when I knew my daughter had a UTI and we had a horrible blizzard coming in. The doctor refused to do anything, even though it’s on the list of things they can treat, and we were still charged for the visit. I then had to rush to urgent care where it was confirmed but by this time the blizzard had come in and we couldn’t make it to the pharmacy due to there being accidents everywhere. We were lucky we made it home. I also know when my kids have an ear infection. It’s usually a secondary infection that follows a cold for them and then they get a fever and ear pain. I had 2 kids with these symptoms and it was a Saturday. I requested visits for both on teladoc. One doctor for one child said “Yes, that’s typical of an ear infection so I will send over the prescription to the pharmacy.” And the other doctors gave me a really hard time and acted like I didn’t know what I was talking about. I was afraid he also wasn’t going to prescribe the antibiotic my son needed but he eventually did. It makes me hesitant to use this but I feel like it’s my only option sometimes. I just hate having to waste money for a visit that ends up being not helpful at all, and it’s for things the app says they can treat.
All but worthless.
As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc!
Go to an actual doctor
The worse service I’ve ever used. Wanted to get on Prozac for my anxiety and depression which I’ve been prescribed in the past and took myself off. Had a 20 second phone call of a doctor telling me to go see a doctor. They won’t refund the 25 because 1. They think I’m a drug addict (as they kept repeating “just because you see a doctor don’t mean they’ll prescribe pills”) even though Prozac is non addictive. 2. I got medical advice (him telling me to go see a doctor, as if I wasn’t doing that already) and 3. Because they don’t deal with DEA regulated drug (so they won’t give you Tylenol I guess?). It’s 25 dollars. I doubt it makes a difference to them. But they rather get pocket change for themselves than keep a customer. So now I have to wait till next time, as a single father with 2 kids, that I have a little extra money to go see someone who actually can help. I even put the reason for the visit was “anxiety and depression”. You think they could prewarn you in advance they don’t deal with that? But no. They wanted the 20 second phone call so they can pocket the money. Worse service. Don’t bother. Take their “medical advice” and just go to a doctor in person. This place ain’t worth the time of day. They don’t care about the customers, only the money. And remember, they can’t even prescribe you Tylenol apparently so there’s no point in this unless you want a quick chat to tell you who you should go see instead of them.
Great customer service
We have this service for my husbands work and today was my first time trying it. I was honestly a bit skeptical and I had to call to have help setting up my account. The account representative I talked to was very friendly knowledgeable and personable. She also stayed on the phone with me to make sure I knew where to enter medical history and everything else relevant to my call she was even able to explain to me how the process would work when I scheduled a "visit". There is also a list of symptoms and things that they CAN treat. This list was incredibly accurate and helpful. It seems like this app is either hit or miss based on reviews - I am very happy with my experience and will continue to use them for applicable symptoms. I know this is a great tool and resource and there is no substitute for actually seeing a doctor in person, however the convenience of having them call in a prescription for my infection and the quality of the doctor I talk to you were simply outstanding in my opinion!
Received a mailer from teledoc informing me it had “important plan information enclosed”. Inside it said it was with my Aetna insurance and that treatments were $X and that I can use an am to schedule a visit. Now I’m a smart person but everything I did in the app was simple and intuitive to use - and it told me my “visit” would result in a $25 copay once my visit was complete to a dermatologist. It also stated that “your credit card will not be charged anything today. When your visit is complete, we will contact your plan to verify this cost and will charge your card at that time”. I said okay and consented to their terms because I was going to be contacted when the “Next Available” dermatologist was available for an appointment. HOWEVER, I was doing all of this based on a mailer that I received in partnership with my provider, Aetna and this is about my plan with them. Now my shock came when 5 minutes later I was notified that my visit was complete!! What?!?!??! I didn’t read any literature about the app besides what was sent to me and no where on that paper does it say that it is all done via phone app. It came with a card like my insurance card and stated that they have a huge network of New York doctors available to me. Btw, my visit is complete and they want to charge me $25 because they told me blackheads on my chin are normal and that I can get a retinoid. Oh - and now my VISIT is complete.
AVOID if you have the flu or bronchitis
This service may work for some conditions and situations, but if you are needing antibiotics- don’t waste your time or $. They have apparently conditioned their doctors to discourage antibiotics at all, even if they are necessary to treat you. I had a bronchial infection with flu-like symptoms and a bad cough that was getting worse. I knew it was a BI as I’ve had it before and know exactly what it feels like, and requires antibiotics to kill it. Doctor gave me a cough suppressant pill that did nothing. Two awful days later I ended up going to urgent care and finally getting the antibiotics that are clearing up my infection. The MAIN part of this company’s problem- I sent them a message after my appt asking for clarification on the meds & didn’t hear anything back from anyone except for an automatic reply, so 2 days later I sent an email advising that I was upset with the unhelpful service I received, and by later that day I hadn’t heard back from that either so I called them and was told I couldn’t get a refund as I “paid for the service.” The customer service is completely non-existent- I would hate to be someone needing extreme urgent care or questions about something REALLY important with my apppintment because the help wouldn’t have been there. Extremely disappointed, and if you don’t want to also be then avoid this service.
They can’t prescribe antibiotics
I had an appointment yesterday morning for a sinus infection. The phone call lasted less than a minute. I was informed that the doctor could not treat me in the state of Georgia because a sinus infection requires an antibiotic for 7 days. It’s illegal for you guys to treat anything that requires more than 3 days of treatment. So basically your doctors aren’t able to prescribe antibiotics... so what do you guys actually do? Your website and the information flyer that was provided from a teledoc rep who visited my work office specifically says you can treat sinus infections. I had to go to an urgent care center and pay in order to receive 7 day antibiotics. I feel that since Teladoc can’t actually prescribe antibiotics (unless it’s for three days or less but most people would never be prescribed three day antibiotics because that doesn’t actually treat common illnesses) this is a total scam. I sent an email to Teladoc and was informed that the $45 I was charged for less than 60 seconds of wasted time was “denied” because “By requesting a visit, it does not guarantee that a Physician will be able to treat you”. You guys know you can’t treat sinus infections, so why are advertising it? If it said that you couldn’t prescribe meds requiring more than 3 days of treatment, I wouldn’t have called. Beware! This is false advertising and the biggest scam.
Customer service lacking
Today, I set up an account, requested a visit and was prescribed medication—all was very professional and efficient. I was grateful to know that I could head straight from work to the pharmacy for an antibiotic to begin feeling better! However, at that point, this service became frustrating. The antibiotic never arrived at the pharmacy. The Teladoc online account indicates it wasnt prescribed (though the other prescribed medication was). Im sure it was an oversight, and I understand we are all human. But, The pharmacist and I made 4 separate calls, and all ended in extensive time on hold ( greater than 10 minutes each time) until finally being prompted to provide customer info. At that point the calls were all immediately disconnected. I also messaged the Teladoc message center and sent a separate email from the drop down choice “problem with a prescription” through the help center. 60 more minutes passed, and no calls or emails. I next submitted a Visit request and received a call from a provider within minutes. I hated to ask for a provider visit when I only needed to message a nurse, but I was running out of time before the pharmacy closing time. Please, fix or staff your help center/ message center, and/or create a better process/access for a patient to follow up. ~ Thank you
Teladoc doesn’t listen to their patients
Just called teladoc to get an antibiotic. Been sick and running a fever and didn’t feel like going out to regular doctors office which is 30 minutes away. Used teladoc service only to get a doctor that wants to argue with me as if she knows my body better than I do and quote statics to me about when people need an antibiotic. She preceded to tell me that 75%-85% of the time it’s a viral infection which I totally understand. But what about the other 15%-25% of the time. I know my body and I know the difference of when to get an antibiotic and when not to. I am normally the kind of person that toughs out a cold or sinus infection with plenty of hot liquids soups teas etc hot baths and nasal spray and mucinex d. I know that this feels different than what I would normally tough out. So basically they are just taking your money and not providing you with any real treatment and then tell you if you don't like their opinion you can request another consult they they are going to charge you to do again. It’s very frustrating to have no way to get a second opinion from them when there’s an issue without having to pay again. Very disappointed with the service and care I received today. I’ve done nothing but rave about teladoc to people in the past but I will not recommend them after today.
Good In Theory
Teladoc has the best of intentions, but it can’t stick the landing. Getting a doctor on the phone and diagnosed with the flu was easy and quick...enough. Where it falls apart is with prescriptions. The first pharmacy I chose was using the list generated by the Teladoc App. It went through just fine. But when I called to see when my prescription would be done, that is when I fell into the deep dark abyss that is their method for re-routing a prescription, which seems to involve bumping to the end of a very long line of other people that also found themselves in a bind. Almost whopping four hours later, now at 3 am, I called the new pharmacy only to discover...they don’t have Tamiflu. Porting it to get a new place would probably now take another 4 hours, so just paid yet another $5 to talk to yet another doctor just to get the prescription sent to the right place. It’s been ten minutes since the call and I don’t see a new prescription. I can tell that I’m going to end up at my doctor’s office in the morning, having been up all night trying to get this prescription and $10 poorer for my efforts. So far, Teladoc was a massive waste of my time. And money. And flagging energy under the weight of the worst flu season in years.
Great idea but VERY DISAPPOINTING EXPERIENCE!
My insurance sent me info on teladoc and I was impressed how easy it looked. I love the idea that you can just call or video conference with a doctor anywhere. I tried it today for the very first time since I wasn’t feeling well and didn’t feel like going to my primary care physician. I set up my appointment during my lunch break and the doctor I was assigned to was about 20 min late! I was on the call for about 5 min and next thing I know it was over. Doctor asked a few questions and kept asking if it could be allergies? I know my body and told him no, it’s not allergies. He said he’ll send a prescription and barely described them and just said hope you feel better. I get my prescriptions and find out 2 out of the 3 prescriptions were for allergies! One of the allergy medicine was expensive because it was an inhaler. I know my body and know when I have allergies. Waste of time and money. Convenient, yes, but I wish you can choose or at least put a filter on which doctor you get, wish the doctor is on time and actually takes time to diagnose, explain the prescriptions, or answer more questions. I wish I read the other reviews before signing up. Very disappointing experience.
Sometimes iffy but MOSTLY great!!
I’ve called Teladoc a total of 3 times now and 2 out of the 3 have been successful!! They immediately sent in pink eye drops for my daughter and then immediately called in an antibiotic for me when I had gotten an infection in my cuticles. The one I think is tricky is UTI or yeast infection. My youngest daughter called me when I was out of town at a teacher’s conference and complained of symptoms similar to a yeast infection. I called and the doctor refused to call in anything bc those are prohibited through Teledoc for people age 6 or younger. I think this is a bit ridiculous, especially considering that I was calling from out of town and this is not something a little girl (no matter what age, 6 or 36) wants to ask their dad for help with. The whole situation needs to be considered before just denying a prescription when people are obviously using this service when it’s not possible to get to a doctor. Other than that experience, it’s all been very positive and helpful!! Timely, and efficient service all around for sure!!
I’ve been using Teladoc for awhile now and it has been great. I’ve had a couple doctors that seemed very uncaring and rude, but I just hang up and request again. Most cases, the next doctor is so much better. If I ever need a prescription refill, they are on it! I love it! I hate taking my boys to urgent care or ER because most times, the people are way worse. This saves me a 45 min drive and hours in an environment I rather not be exposed to. I’ve done video consults and phone consults and the both are great. I haven’t left a review in the past, but today I had the best doctor call for my boys and was on the phone with him for 36 mins. He answered every question I had. He gave great advice and backed up what he said with explaining why he felt that way. He listened to both boys and was very honest and caring and was overall the best doctor I’ve ever spoken with. I hope I can call in and request him for further consults in the future. Overall, great experience and I’ll continue to use this app.
HORRIBLE!! Not worth the time or money
I called into Teladoc, as I am not supposed to drive, following a concussion several weeks ago. I had developed swimmers ear, which I have had several times, and is well documented in my medical records, that the provider clearly had access to, as she read to me what was done last time I had swimmers ear. As a medical professional myself, I understand that antibiotics are not always the answer. However, I do expect my provider to listen to me when I explain my symptoms, not simply tell me what I am experiencing is wrong. How would you know, they are my symptoms! Secondly, the provider did not seem to completely understand English. She got very upset with me when I asked her to repeat anything, because her English phrases did not make sense. Thirdly, she told me she would order a “cream.” I later found out, from my pharmacy, that the cream is one I have been prescribed before, but doesn’t work for me (I still have 2 tubes in my bathroom, from the last time I tried it). She was rude, unprofessional and could care less if she helped me. Now, not only am I out the time and money of this visit, I will have to Uber to Urgent Care to get the actual problem resolved. Very useless. I hope this “benefit” is removed from our health plan.
Don’t waste your time or money
I have gotten bronchitis twice a year for the last 30 years. When I couldn’t get into my primary care physician I tried this app. When the doctor called me I described my relationship with bronchitis, my symptoms including uncontrollable coughing, tightness in chest, coughing up green stuff, etc. I told her which antibiotics work best when I get bronchitis. She seemed to hone in on post nasal drip, which I didn’t really have. I thought I had cleared that up, but when I went to the pharmacy to pick up the prescription there was no antibiotics. I spent 25 minutes on the phone with Teladoc explaining the situation and how I’ve never gotten cured from my bronchitis without antibiotics. In fact I suffer from nerve damage as a result of bronchitis that was not treated. They told me I had to wait an hour to get a phone call back. After more than an hour they called me back to tell me the doctor still will not prescribe antibiotics. I ask if I could speak to the doctor again and they said no. This was an absolutely terrible experience. Not only did I lose time off work, but now I have to go to a real doctor and pay another doctors office visit to be taken care of. I would never recommend this app to anyone! So disappointed! It’s a sham!!
No. Teladoc does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 340,159 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Teladoc Is 16.4/100.
No. Teladoc does not seem legit based on our analysis. This conclusion was arrived at by running over 340,159 Teladoc User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Teladoc Is 16.4/100.
Teladoc works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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