SMA Energy Status
Are you having issues? Select the issue you are having below and provide feedback to SMA Energy.
problems reported in the last 24 hours
Summary of SMA Energy Problems 😠👌🔥
- Unfavorable reviews
- Access to more detailed real-time information like AC and DC volts, amps, etc. not available
- Missing logbook
- Pastel graphics are hard to read
- Graph scales using light gray font over lighter grey background is very difficult to read
22 Reported Issues: 😵🆘🛟🚨📢
No download of data within the app
App not recording usage for about 10 months now. Not impressed
Does not show current generation I have followed the instructions from your site Re installed the app Still NO current generation
I downloaded the SMA Energy app for iphone in early September 2022. Our account is showing our names but we are not getting any current data. Today is Oct. 2, 2022 and there have been no data transmitted to the app since September 7, 2022. Thank you for your assistance.
Cannot access the site with my iPhone sma app
I cannot access the site
My SMA Energy app is not reporting my energy generation information. It acknowledges my name, location, password and installation date, but that is it.
Since 12 August 2022 no more registration of the power generation. Tried to reconfigure with the 2D barcode on the SMA - not working. History seems to be kept on old SMA APP.... What should I do ?
App will not let me connect it says My system is not registered but has been registered for a couple of years now
App has been working on and off the last couple weeks. Won't load anything
SMA Energy works insofar as monitoring what electricity I am using/ importing/ generating but the E-Mobility page will not load any details, i.e. charging status, status or charging power. Has worked fine up until now. I have deleted and re-installed the app, and I have re-booted my phone but nothing makes a difference.
App has been working correctly for the past few days, then suddenly won't update the information, struggles to load but doesn't show all the information and now has completely stopped work and won't load.
The app stopped working yesterday. Solar panels appear to be working but the app isn't recording the data. What should I do?
The app does not show any production since the 27 july. Troubleshooted according to instructions on this site but no success… What to do?
My SMA energy ap shows the "Current generation," but has not shown "Today's generation" or Historical data for several days. The app version is 1.15.201.R. I've tried logging out and logging back in but that hasn't helped. I'd be grateful for any troubleshooting assistance.
App does not shows any data
App does not shows any data as current generation or any generation even after reconnection & reinstalling app few times now
Adroid phone: SMA Energy - continues to say "No internet connection" but other apps do have internet connection. Login to the Sunny portal also shows the inverter works. Also tried to uninstall and reinstall the app - do not help. Best regards Mette
Since midday, the dashboard does not show any data. Same happens frequently. This is very frustrating since we would like to manage the energy consumption in our house ...
SMA Energy IOS app live tracking doesn't show SMA tripower or SMA sunny home manager 2.0 live data. History data is updated correctly. There is same problem in sunnyportal website: history data is updated but live data show nothing.
My SMA Energy App has not collected historic data for the last month. Daily Info shows current power generation only. Do you have a fix?
When I try to login the app just shuts down. Samsung s21
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Common SMA Energy Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot SMA Energy app on iOS and Android devices. Solve all SMA Energy app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SMA Solar Technology AG, developers of SMA Energy.
You can choose between two charging modes: Forecast-based charging enables charging at minimal cost and with the peace of mind that your vehicle will be ready to go when you need it by configuring a charging target; optimized charging means intelligent charging of the vehicle with self-generated solar power. You can intelligently manage energy flows in your household or charge your electric vehicle – sustainably with your own solar power or at high speed if you’re in a hurry. Thanks to the SMA Energy app, you can use your self-generated solar power from your SMA Energy System in a highly sustainable manner and optimize your energy budget. In the visualization area, you can find all the most important energy and power data for your SMA Energy System. Do you drive an electric vehicle and want to refuel it with your own solar power using the SMA EV Charger charging solution? Thanks to the SMA Energy app, you can see all the most important data relating to your SMA Energy System in a clearly structured format. For example, you can automatically utilize your own, self-generated solar power as efficiently as possible for your own needs and reduce your grid-supplied power. In the optimization area, you can view current forecasts for solar power production. Thanks to the SMA Energy app, you can have your own personal energy transition in your pocket. Whether daily, weekly, monthly or yearly, you can see exactly how much electricity your PV system produces, what it was used for and how much grid-supplied power you have remaining. This enables you to keep constant track of your energy budget. SMAEnergy shows you how to use your energy even more sustainably. In the e-mobility area, you can control your car’s charging process easily and efficiently. SMAEnergy is your perfect companion for the energy transition at home and the mobility transition on the road.
