Duke Energy app not working? crashes or has problems?

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8 User reports:
App has problems
 User reports 8

⚠️ Most reported problems ⚠️
Something else
38.5%

Login
30.8%

Not working
15.4%

Connection
7.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Duke Energy Problems 🔥

- Missing trend line on the usage chart to show the average usage for the period

- Missing details on the billing history instead of just payment amount

- Not compatible with VoiceOver or a braille display

📋 5 Reported Issues:

G
Goldie Collins 2023-04-30

On April 22, 2023 I received a text saying my BBP needs adjustment effective immediately from $283.00 per month to $184.00 per month. Called automated line and amount is $283.00. This is just the most recent of issues with billing.

L
Leah McCool 2022-09-29

Why will the Duke Energy web site not open to pay my Bill? Every other web sites work for other companies. It is not my Browser or Apple Computer that I have used before to pay the payment.

S
Stephanie Freeman 2022-08-11

I can't even find the app in the app store (google). I went to the Duke Energy website to try to download it from there, and when I click the link, nothing happens.

K
Karen 2022-06-04

Browser and app both have issues. Really upset about app as I like to do everything from smart phone. It never loads. The Duke branding symbol just spins

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R
Robert D Williams 2022-05-10

The app constantly will not connect. Times out

Showing 1-5 of 5 reported issues:

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Common Duke Energy Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Duke Energy iPhone Issues and Solutions

  2. Duke Energy Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: CustomerMobileApp@duke-energy.com

Website: 🌍 Visit Duke Energy Website

Privacy Policy: https://www.duke-energy.com/legal/privacy

Developer: Duke Energy




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