Duke Energy Status
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25 Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
[Solved] Can't make payment online
He keeps crashing, won’t let me sign in
Unable to make payment through app, automated system or online.
Screen goes white, blank when app is opened. Have reinstalled & turned on/off airplane mode.
I downloaded Duke app, when I click to open the app, the goes blank, white.
Website crashes
📋 9 Reported Issues:
Duke Energy app has had numerous problems recently... Down & not available for long periods of time
cannot log into website nor app on my phone. desktop works.
Can’t sign in to duke app
Can’t make a bill payment
On April 22, 2023 I received a text saying my BBP needs adjustment effective immediately from $283.00 per month to $184.00 per month. Called automated line and amount is $283.00. This is just the most recent of issues with billing.
Why will the Duke Energy web site not open to pay my Bill? Every other web sites work for other companies. It is not my Browser or Apple Computer that I have used before to pay the payment.
I can't even find the app in the app store (google). I went to the Duke Energy website to try to download it from there, and when I click the link, nothing happens.
Browser and app both have issues. Really upset about app as I like to do everything from smart phone. It never loads. The Duke branding symbol just spins
The app constantly will not connect. Times out
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Developer: Duke Energy
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Jun 18, 2026, 02:53 PMa iOS user from Atlanta, United States reported problems with Duke Energy : Not working
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Feb 26, 2026, 11:48 PM
a Mac user from London, United Kingdom reported problems with Duke Energy : Not working
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a iOS user from Lake Mary, United States reported problems with Duke Energy : Not working
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Feb 14, 2026, 03:06 PM
a AndroidOS user from Charlotte, United States reported problems with Duke Energy : Connection
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Feb 14, 2026, 03:05 PM
a AndroidOS user from Charlotte, United States reported problems with Duke Energy : Not working
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