TXU Energy app not working? crashes or has problems?

TXU Energy Status

Published by TXU Energy Retail Company LLC on 2023-09-30

The TXU Energy app gives you faster and easier access to your account. Sign in
with Touch /Face ID, pay your bill in a snap, keep tabs on your usage and more.

I have a problem with TXU Energy

Are you having issues? Select the issue you are having below and provide feedback to TXU Energy.

User reports:
App has problems

User reports 1

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

300.0%

Not working

100.0%

Reported Issues: 3 Comments

By TT 1 year ago

I tried make a payment by credit card online. Doesn’t work. I checked my credit card company and nothing problems with my credit card. Actually I made a online payment with my credit card for Verizon. I called and tried to pay but he said my credit card has issues so call to my credit card company!!! Why don’t you check your side!!!!

By Yanal Alaqabani 1 year ago

I'm overseas and I'm trying to open the website to pay the bill. The website doesn't open!

By Markeeta Canada 2 years ago

The app is Not updating, have not been able to view my usage since it last updated (4/17)!!!! What is going on???

Common dislikes about TXU Energy app

- Tries to play the "well we told you so" game

- Full of info I don’t need

- Not sure if the option to monitor current use is still there

- Annoying to navigate

Have a Problem with TXU Energy? Report Issue

Common TXU Energy Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot TXU Energy app on iOS and Android devices. Solve all TXU Energy app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

TXU Energy iPhone Issues and Solutions

TXU Energy iOS app crashes, not working, errors
TXU Energy iOS app network issues
TXU Energy on iOS has black/white screen

TXU Energy Android App Issues and Solutions

TXU Energy has errors/crashing/not working
TXU Energy server network connectivity issues
TXU Energy has black screen

TXU Energy iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever TXU Energy app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix TXU Energy app crashes or not working on Iphone (iOS):

Close and restart the TXU Energy app on iPhone
Update TXU Energy app to the Latest Version for iOS
Uninstall and reinstall TXU Energy iPhone app
Update your iPhone to the latest iOS version

Fix TXU Energy on iPhone unable to connect to server/internet connection issues::

To resolve TXU Energy network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix TXU Energy black/white screen (blank screen) on iPhone:

Follow the TXU Energy iOS app troubleshooting guide Here →

TXU Energy Android App Issues and Solutions

Fix TXU Energy not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent TXU Energy app issues:

Force Stop the TXU Energy App
1. On android, goto "Settings" » click TXU Energy app. » click "Force Stop".

Update TXU Energy to the latest version on PlayStore

Clear TXU Energy App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "TXU Energy app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch TXU Energy.

Fix TXU Energy unable to contact server/ TXU Energy internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click TXU Energy » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got TXU Energy » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch TXU Energy on android.

Solve TXU Energy black/white screens issue on Android:

Follow the TXU Energy android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at TXU Energy Retail Company LLC, developers of TXU Energy.

100% Contact Match

Developer: TXU Energy Retail Company LLC

E-Mail: [email protected]

Website: Visit TXU Energy Website

About this app

Sign in with Touch /Face ID, pay your bill in a snap, keep tabs on your usage and more. Do you have TXU Energy at home but don’t have a MyAccount? Create one today at txu. com/create. Questions? The TXU Energy app gives you faster and easier access to your account. We’re here for you 24/7 at 1-800-818-6132. For more about TXUEnergy , visit For our Privacy Policy, visit txu. com/privacy.