SC app not working? crashes or has problems?

SC Status

Last Updated on 2019-10-30 by Dominion

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Common SC Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SC app on iOS and Android devices. Solve all SC app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SC iPhone Issues and Solutions

SC iOS app crashes, not working, errors
SC iOS app network issues
SC on iOS has black/white screen

SC Android App Issues and Solutions

SC has errors/crashing/not working
SC server network connectivity issues
SC has black screen

SC iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SC app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SC app crashes or not working on Iphone (iOS):

Close and restart the SC app on iPhone
Update SC app to the Latest Version for iOS
Uninstall and reinstall SC iPhone app
Update your iPhone to the latest iOS version

Fix SC on iPhone unable to connect to server/internet connection issues::

To resolve SC network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SC black/white screen (blank screen) on iPhone:

Follow the SC iOS app troubleshooting guide Here →

SC Android App Issues and Solutions

Fix SC not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SC app issues:

Force Stop the SC App
1. On android, goto "Settings" » click SC app. » click "Force Stop".

Update SC to the latest version on PlayStore

Clear SC App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SC app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SC.

Fix SC unable to contact server/ SC internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SC » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SC » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SC on android.

Solve SC black/white screens issue on Android:

Follow the SC android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Dominion, developers of SC.

About this app

With the Dominion Energy South Carolina app, signing in is faster and easier than ever by taking advantage of fingerprint or facial recognition on your smartphone to access your online account. You'll also find a variety of billing and payment options that make doing business with us fast and easy. Sign up for budget billing, paperless billing, or auto-draft in just minutes.