My SmartBike app not working? crashes or has problems?

My SmartBike Status

Published by on 2024-01-16

New App My SmartBike, by MAHLE, provides you an enhanced e-bike riding
experience by using your smartphone as the interface to your bicycle. Our
application is designed to help tune, customize e-bike performance and enjoy
your trips.


I have a problem with My SmartBike

Are you having issues? Select the issue you are having below and provide feedback to My SmartBike.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
133.3%

Connection
33.3%

Login
33.3%

Not working
33.3%


Reported Issues: 12 Comments

By Ljiljana   9 months ago


Can you help me with logging into MAHLE does not recognize my password and username

By richard miller   11 months ago


Auto assist level based on heart rate stopped working.

By Bob sonnefeld   1 year ago


App stops at some point in my ride. All ride data is lost for the session. Seems like the app is losing connection with the bike.

By C40   1 year ago


Is there anywhere to get a PDF manual with pictures for this new "My Smartbike" app? Let me know - mail: c40@redacted Thank you.

By Holly   1 year ago


What happened to 3,2,1,GO. There are colours on the side of the screen ( red, yellow) and the Stop has changed. Is this an upgrade/update? Where is there information on "What's new" if this is an upgrade?

By Denis   1 year ago


Hello the apps MySmartBike not keep my bike registered. Need to configure a new bike each time. Time consuming for nothing. Is there a workaround ? regards Iphone SE ios 15, Rocky Mountain Growler 30 ebike Denis

By Daniel Grima   1 year ago


Won't connect to rocky mountain instinct

By David KELLY   1 year ago


The app wont connect via bluetooth

By Fred Briggs   2 years ago


App was working fine even when switched to New mahle app, but now it won't connect to my rocky instinct or my wifes growler . Very frustrating, Please help

By Sophie hale   2 years ago


Just got new bike (orbea vibe) and downloaded mahle smart bike app. After first journey, tab with cycle stats was shown ie discharge rate, % assist levels, and main map also showed assist levels. Subsequent journeys, this tab not shown so associated info unavailable. I have tried both iPhone and web-based apps. Also have tried disconnecting and reconnecting to Bluetooth, but made no difference. Please advise

By Douglas Steel   2 years ago


Once logged in and synched bike the.app won't let me exit, or logout it appears frozen even after an uninstall the reinstall

By John Norfolk   2 years ago


Unable to login as screen where you enter email is unresponsive. Have rebooted phone and deleted/reloaded app twice in the last few days. Problem unresolved. Using iPhone 7 running 15.3.1. This app previously was working fine? Please help.


Common dislikes about My SmartBike app

- No navigation

- No altitude

- No wattage

- No Apple Watch option

- Less engineering data

- All Ebikemotion history gone from new app (still available on web acct.)

- Unable to access old Ebikemotion app



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Common My SmartBike Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MAHLE SMARTBIKE SYSTEMS SL., developers of My SmartBike.


100% Contact Match

Developer: MAHLE Smartbike Systems SLU

E-Mail: [email protected]

Website: Visit My SmartBike Website

81.82% Contact Match

Developer: Endare

E-Mail: [email protected]

Website: Visit Endare Website



About this app

Connect with your e-bike and adjust your preferences, customize motor maps to adapt the MAHLE SmartBike System to your personal necessities, remaining batteries, record your activities, have access to statistics, see bike location and more.  If you need detailed information and a dynamic experience, our web app ( ) enables you to analyze the routes in detail and graphically comparing data as elevation, health-related data and exclusive metrics from e-bikes, the tour on maps and share it through third platforms.  Start an activity and you will see all the information you need like instant speed, level of assistance, remaining battery, time and distance…and more.  New App My SmartBike, by MAHLE, provides you an enhanced e-bike riding experience by using your smartphone as the interface to your bicycle.  Protect your app with biometric authentication such as Face ID or fingerprint detection and also define your private areas (home, garage, office) to protect last mile information if you make your activity public.  Configure motor maps of your e-bike, for each assistance level, to always get you the right level of power from your motor. Are you ready?  The new range extender screen now shows the battery status, battery consumption, range, and assistance information.  You can now pair a heart rate band and activate the special assistance mode, where system assistance adapts automatically depending on your heart rate.  Our application is designed to help tune, customize e-bike performance and enjoy your trips.  Once finished, view extended information about your recorded activities directly on MySmartBike or through a web browser.  A library of videos to help you out with the MAHLE SmartBike App.  On the web, you will analyze your trip with a lot of information and amazing dashboards.  Connect quickly with a new e-bike or a previously connected e-bike card.  With the new functionality you can find the location where your electric bicycle was last seen.  New app will automatically switch to dark mode to match your phones presets.  View step by step instructions for most important App features. 



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