New App My SmartBike, by MAHLE, provides you an enhanced e-bike riding
experience by using your smartphone as the interface to your bicycle. Our
application is designed to help tune, customize e-bike performance and enjoy
your trips.
Are you having issues? Select the issue you are having below and provide feedback to My SmartBike.
By Ljiljana 9 months ago
Can you help me with logging into MAHLE does not recognize my password and username
By richard miller 11 months ago
Auto assist level based on heart rate stopped working.
By Bob sonnefeld 1 year ago
App stops at some point in my ride. All ride data is lost for the session. Seems like the app is losing connection with the bike.
By C40 1 year ago
Is there anywhere to get a PDF manual with pictures for this new "My Smartbike" app? Let me know - mail: c40@redacted Thank you.
By Holly 1 year ago
What happened to 3,2,1,GO. There are colours on the side of the screen ( red, yellow) and the Stop has changed. Is this an upgrade/update? Where is there information on "What's new" if this is an upgrade?
By Denis 1 year ago
Hello the apps MySmartBike not keep my bike registered. Need to configure a new bike each time. Time consuming for nothing. Is there a workaround ? regards Iphone SE ios 15, Rocky Mountain Growler 30 ebike Denis
By Daniel Grima 1 year ago
Won't connect to rocky mountain instinct
By David KELLY 1 year ago
The app wont connect via bluetooth
By Fred Briggs 2 years ago
App was working fine even when switched to New mahle app, but now it won't connect to my rocky instinct or my wifes growler . Very frustrating, Please help
By Sophie hale 2 years ago
Just got new bike (orbea vibe) and downloaded mahle smart bike app. After first journey, tab with cycle stats was shown ie discharge rate, % assist levels, and main map also showed assist levels. Subsequent journeys, this tab not shown so associated info unavailable. I have tried both iPhone and web-based apps. Also have tried disconnecting and reconnecting to Bluetooth, but made no difference. Please advise
By Douglas Steel 2 years ago
Once logged in and synched bike the.app won't let me exit, or logout it appears frozen even after an uninstall the reinstall
By John Norfolk 2 years ago
Unable to login as screen where you enter email is unresponsive. Have rebooted phone and deleted/reloaded app twice in the last few days. Problem unresolved. Using iPhone 7 running 15.3.1. This app previously was working fine? Please help.
- No navigation
- No altitude
- No wattage
- No Apple Watch option
- Less engineering data
- All Ebikemotion history gone from new app (still available on web acct.)
- Unable to access old Ebikemotion app
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Complete guide to troubleshoot My SmartBike app on iOS and Android devices. Solve all My SmartBike app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MAHLE SMARTBIKE SYSTEMS SL., developers of My SmartBike.
100% Contact Match
Developer: MAHLE Smartbike Systems SLU
E-Mail: [email protected]
Website: Visit My SmartBike Website
81.82% Contact Match
Developer: Endare
E-Mail: [email protected]
Website: Visit Endare Website
Connect with your e-bike and adjust your preferences, customize motor maps to adapt the MAHLE SmartBike System to your personal necessities, remaining batteries, record your activities, have access to statistics, see bike location and more. If you need detailed information and a dynamic experience, our web app ( ) enables you to analyze the routes in detail and graphically comparing data as elevation, health-related data and exclusive metrics from e-bikes, the tour on maps and share it through third platforms. Start an activity and you will see all the information you need like instant speed, level of assistance, remaining battery, time and distance…and more. New App My SmartBike, by MAHLE, provides you an enhanced e-bike riding experience by using your smartphone as the interface to your bicycle. Protect your app with biometric authentication such as Face ID or fingerprint detection and also define your private areas (home, garage, office) to protect last mile information if you make your activity public. Configure motor maps of your e-bike, for each assistance level, to always get you the right level of power from your motor. Are you ready? The new range extender screen now shows the battery status, battery consumption, range, and assistance information. You can now pair a heart rate band and activate the special assistance mode, where system assistance adapts automatically depending on your heart rate. Our application is designed to help tune, customize e-bike performance and enjoy your trips. Once finished, view extended information about your recorded activities directly on MySmartBike or through a web browser. A library of videos to help you out with the MAHLE SmartBike App. On the web, you will analyze your trip with a lot of information and amazing dashboards. Connect quickly with a new e-bike or a previously connected e-bike card. With the new functionality you can find the location where your electric bicycle was last seen. New app will automatically switch to dark mode to match your phones presets. View step by step instructions for most important App features.