My SmartBike Status
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Problems reported in the last 24 hours
Summary of My SmartBike Problems 🔥
- No navigation
- No altitude
- No wattage
- No Apple Watch option
- Less engineering data
- All Ebikemotion history gone from new app (still available on web acct.)
- Unable to access old Ebikemotion app
📋 12 Reported Issues:
Can you help me with logging into MAHLE does not recognize my password and username
Auto assist level based on heart rate stopped working.
App stops at some point in my ride. All ride data is lost for the session. Seems like the app is losing connection with the bike.
Is there anywhere to get a PDF manual with pictures for this new "My Smartbike" app? Let me know - mail: c40@redacted Thank you.
What happened to 3,2,1,GO. There are colours on the side of the screen ( red, yellow) and the Stop has changed. Is this an upgrade/update? Where is there information on "What's new" if this is an upgrade?
Hello the apps MySmartBike not keep my bike registered. Need to configure a new bike each time. Time consuming for nothing. Is there a workaround ? regards Iphone SE ios 15, Rocky Mountain Growler 30 ebike Denis
Won't connect to rocky mountain instinct
The app wont connect via bluetooth
App was working fine even when switched to New mahle app, but now it won't connect to my rocky instinct or my wifes growler . Very frustrating, Please help
Just got new bike (orbea vibe) and downloaded mahle smart bike app. After first journey, tab with cycle stats was shown ie discharge rate, % assist levels, and main map also showed assist levels. Subsequent journeys, this tab not shown so associated info unavailable. I have tried both iPhone and web-based apps. Also have tried disconnecting and reconnecting to Bluetooth, but made no difference. Please advise
Once logged in and synched bike the.app won't let me exit, or logout it appears frozen even after an uninstall the reinstall
Unable to login as screen where you enter email is unresponsive. Have rebooted phone and deleted/reloaded app twice in the last few days. Problem unresolved. Using iPhone 7 running 15.3.1. This app previously was working fine? Please help.
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Contact Support
Verified email ✔✔
E-Mail: mahle.support@heloo.com
Website: 🌍 Visit My SmartBike Website
Privacy Policy: https://my-smartbike.com/en/privacy-policy
Developer: MAHLE Smartbike Systems SLU
‼️ Outages Happening Right Now
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Apr 26, 2025, 04:01 PMa user from Neumünster, Germany reported problems with My SmartBike : Connection
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Mar 08, 2025, 08:54 AM
a user from Dreieich, Germany reported problems with My SmartBike : Connection
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Feb 22, 2025, 05:11 PM
a user from Mörlenbach, Germany reported problems with My SmartBike : Connection
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