ClickShare Status

Last Updated on 2024-09-04 by Barco

I have a problem with ClickShare

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⚠️ Most reported problems ⚠️

Not working

57.1%

Connection

14.3%

Screen

14.3%

24 hour clock ⏰

- Very limited functions to display content

- Need to be able to share the screen on iPhone or iPad

- Previous version could find ClickShare once logged into WiFi, now need to type it all in

- Pointless to attach to clouds if you have to login to ClickShare WiFi which can't access the internet

- Apple Pencil ink only has fat and super fat options, need thin line option

- Lack of screen mirror support and limited tool palette puts a damper on presenting.

Common ClickShare Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve ClickShare network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the ClickShare App
1. On android, goto Settings » ClickShare » click [Force Stop]

Clear ClickShare App Cache and Data:
1. On android, goto Settings » Apps » ClickShare » Storage » click [Clear Data] option. This clears both data and cache.
2. restart ClickShare.

On android, goto Settings » Apps or Manage Apps tab.
Click ClickShare » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto ClickShare » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch ClickShare