SafeNet app not working? crashes or has problems?

SafeNet Status

Last Updated on 2024-07-16 by Thales DIS (Singapore) Pte Ltd

I have a problem with SafeNet

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

66.7%

Something else

33.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of SafeNet Problems 🔥

- Home Bar blocks 0 on keypad

- Forced to use app instead of Google Authenticator

- Companies need to get off their hubris and work with open standards

📋 1 Reported Issues:

Oran Weaver 2023-04-17

Got a new phone (iphone 14), watch has synced to phone, got new enrollment for mobilepass+ and it works on the phone, but the watch seems to be stuck in "Loading....." for several hours now. I have reset the watch to let it re-sync, and it gives the same message.

Showing 1-1 of 1 reported issues:

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Common SafeNet Problems & Solutions. Troubleshooting Guide

Table of Contents:

SafeNet iPhone Issues and Solutions

SafeNet iOS app crashes, not working, errors
SafeNet iOS app network issues
SafeNet on iOS has black/white screen

SafeNet Android App Issues and Solutions

SafeNet has errors/crashing/not working
SafeNet server network connectivity issues
SafeNet has black screen

⚠️ Troubleshoot | Fix Now in One Click

SafeNet iPhone Issues and Solutions

How to fix SafeNet app crashes or not working on Iphone (iOS):

Close and restart the SafeNet app on iPhone
Update SafeNet app to the Latest Version for iOS
Uninstall and reinstall SafeNet iPhone app
Update your iPhone to the latest iOS version

Fix SafeNet on iPhone unable to connect to server/internet connection issues::

To resolve SafeNet network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

SafeNet Android App Issues and Solutions

Fix SafeNet not working on Android, crashes, errors or is unresponsive:

Force Stop the SafeNet App
1. On android, goto Settings » SafeNet » click [Force Stop]

Update SafeNet to the latest version on PlayStore

Clear SafeNet App Cache and Data:
1. On android, goto Settings » Apps » SafeNet » Storage » click [Clear Data] option. This clears both data and cache.
2. restart SafeNet.

Fix SafeNet unable to contact server/ SafeNet internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click SafeNet » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto SafeNet » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch SafeNet