SecureAuth Authenticate app not working? crashes or has problems?

SecureAuth Authenticate Status

Published by SecureAuth Corporation on 2023-08-18

SecureAuth Authenticate is a modern mobile app that verifies your identity so
you can securely access your apps. SecureAuth Authenticate supports multi-factor
authentication (MFA) for personal, work, or school apps and accounts.

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Most reported problems

Reported Issues: 2 Comments

By Louise Kerry Pass 1 year ago

Got new phone and now I can’t verify any access. It says sent to my iPhone 12 but I get nothing to click on to verify my login. Please help.

By Brighton 1 year ago

When I try scan the qr code it's showing, something went wrong please try again later. Every time I try I am getting only this.

Common dislikes about SecureAuth Authenticate app

- No watch app

- When hitting "approve" nothing happens and have to login again and approve through phone

Have a Problem with SecureAuth Authenticate? Report Issue

Common SecureAuth Authenticate Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SecureAuth Authenticate app on iOS and Android devices. Solve all SecureAuth Authenticate app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SecureAuth Authenticate iPhone Issues and Solutions

SecureAuth Authenticate iOS app crashes, not working, errors
SecureAuth Authenticate iOS app network issues
SecureAuth Authenticate on iOS has black/white screen

SecureAuth Authenticate Android App Issues and Solutions

SecureAuth Authenticate has errors/crashing/not working
SecureAuth Authenticate server network connectivity issues
SecureAuth Authenticate has black screen

SecureAuth Authenticate iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SecureAuth Authenticate app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SecureAuth Authenticate app crashes or not working on Iphone (iOS):

Close and restart the SecureAuth Authenticate app on iPhone
Update SecureAuth Authenticate app to the Latest Version for iOS
Uninstall and reinstall SecureAuth Authenticate iPhone app
Update your iPhone to the latest iOS version

Fix SecureAuth Authenticate on iPhone unable to connect to server/internet connection issues::

To resolve SecureAuth Authenticate network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SecureAuth Authenticate black/white screen (blank screen) on iPhone:

Follow the SecureAuth Authenticate iOS app troubleshooting guide Here →

SecureAuth Authenticate Android App Issues and Solutions

Fix SecureAuth Authenticate not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SecureAuth Authenticate app issues:

Force Stop the SecureAuth Authenticate App
1. On android, goto "Settings" » click SecureAuth Authenticate app. » click "Force Stop".

Update SecureAuth Authenticate to the latest version on PlayStore

Clear SecureAuth Authenticate App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SecureAuth Authenticate app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SecureAuth Authenticate.

Fix SecureAuth Authenticate unable to contact server/ SecureAuth Authenticate internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SecureAuth Authenticate » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SecureAuth Authenticate » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SecureAuth Authenticate on android.

Solve SecureAuth Authenticate black/white screens issue on Android:

Follow the SecureAuth Authenticate android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SecureAuth Corporation, developers of SecureAuth Authenticate.

100% Contact Match

Developer: SecureAuth

E-Mail: [email protected]

Website: Visit SecureAuth Authenticate Website

68.57% Contact Match

Developer: Ubiqu

E-Mail: [email protected]

Website: Visit Ubiqu Website

About this app

SecureAuth Authenticate supports multi-factor authentication (MFA) for personal, work, or school apps and accounts. SecureAuth Authenticate lets you protect your personal Gmail, Outlook, LinkedIn, Dropbox, and thousands of other cloud apps. SecureAuth Authenticate provides additional strong authentication benefits when paired with SecureAuth IDaaS in corporate deployments. SecureAuth Authenticate is a modern mobile app that verifies your identity so you can securely access your apps. SecureAuthAuthenticate is designed to work with adaptive and passwordless authentication for cloud/SaaS and on-prem app single sign-on (SSO) scenarios. The authenticator generates 6-digit one-time passcodes/tokens (OTP codes) used commonly in two-factor authentication (2FA) flows. Secure your personal accounts from account takeover with 2-step verification. Follow 2FA or MFA setup steps in SecureAuthAuthenticate you want to protect. Once you scan the QR code or enter a setup code, your account will be set up for 2FA.