Zoom app not working? crashes or has problems?

Zoom Status

Published by Zoom on 2023-12-19

Zoom is #1 in customer satisfaction and the best unified communication
experience on mobile. It's super easy! Install the free Zoom app, click on "New
Meeting," and invite up to 100 people to join you on video! Connect with anyone
on iPad, iPhone, other mobile devices, Windows, Mac, Zoom Rooms, H.

I have a problem with Zoom

Are you having issues? Select the issue you are having below and provide feedback to Zoom.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 1 Comments

By Ian McLean 1 year ago

I have installed Zoom CM on my iPhone IOS 13.6 but instead of the blue camera icon I have a white icon that looks like a dartboard with no label under it. Can you please tell me what the problem is? Many thanks, Ian

Common dislikes about Zoom app

- Can't disable notifications for certain times of the day

- Can't connect with AirPods on the fly

- Takes a long time to connect to meetings

Have a Problem with Zoom - One Platform to Connect? Report Issue

Common Zoom Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Zoom app on iOS and Android devices. Solve all Zoom app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Zoom iPhone Issues and Solutions

Zoom iOS app crashes, not working, errors
Zoom iOS app network issues
Zoom on iOS has black/white screen

Zoom Android App Issues and Solutions

Zoom has errors/crashing/not working
Zoom server network connectivity issues
Zoom has black screen

Zoom iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Zoom app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Zoom app crashes or not working on Iphone (iOS):

Close and restart the Zoom app on iPhone
Update Zoom app to the Latest Version for iOS
Uninstall and reinstall Zoom iPhone app
Update your iPhone to the latest iOS version

Fix Zoom on iPhone unable to connect to server/internet connection issues::

To resolve Zoom network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Zoom black/white screen (blank screen) on iPhone:

Follow the Zoom iOS app troubleshooting guide Here →

Zoom Android App Issues and Solutions

Fix Zoom not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Zoom app issues:

Force Stop the Zoom App
1. On android, goto "Settings" » click Zoom app. » click "Force Stop".

Update Zoom to the latest version on PlayStore

Clear Zoom App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Zoom app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Zoom.

Fix Zoom unable to contact server/ Zoom internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Zoom » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Zoom » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Zoom on android.

Solve Zoom black/white screens issue on Android:

Follow the Zoom android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Zoom, developers of Zoom.

34.78% Contact Match

Developer: zoom.us

E-Mail: [email protected]

Website: Visit Zoom Website

About this app

Connect with anyone on iPad, iPhone, other mobile devices, Windows, Mac, this app Rooms, H. 323/SIP room systems, and telephones. this app is #1 in customer satisfaction and the best unified communication experience on mobile. It's super easy! Install the free this app app, click on "New Meeting," and invite up to 100 people to join you on video!