Fuel your imagination with the official Kentucky Lottery app. Play Instant Play
Games or your favorite jackpot games, find a Kentucky Lottery retailer, save
your favorite wagers, create a virtual play slip, scan tickets to see if you're
a winner, enter second chance promotions and check your lottery numbers anytime,
anywhere.
Are you having issues? Select the issue you are having below and provide feedback to Kentucky Lottery Official App.
By LINDA SUR BRAMER 1 month ago
When i TRY TO PLAY IT ALWAYS SAYS CANT ACCESS FROM LOBBY
By Teresa Stapleton 2 months ago
Can not find my correct location, which is within the state of Kentucky!
By McKenna Brownfield 4 months ago
my account is saying that I am not in the KY region or I have been banned or flagged. but i have used the app before without any problems and this started to happen this week and I don't know how to fix it. I am in the KY region, and I started using the app when i was 18 and it worked fine, I'm 21 now.
By Barry 6 months ago
Error message on login
By Vickie Sparks 6 months ago
Game crashes and when I try to play again the screen says I have an unfinished game and I can’t play. This has happened before.
By Faye 7 months ago
Not working, keeps saying error code 1009
By Michelle Boren 8 months ago
When checking out I get a msg stating "you are not allowed to access this service from your current location". What is this about and why can't I complete the transaction.
By Christy Oberding 8 months ago
The scanner is not working to check the tickets or enter promotions..this occured after the most recent forced update.
By Richard G Wiedeman Jr 8 months ago
not scanning tickets
By Sue Best 9 months ago
I have been unable to play the lottery on my phone since Saturday, June 2nd. Most games a circle just buffers, some games state that it can't verify my location, I have enabled location, I have uninstalled and reinstalled, nothing is working! Cant even play on computer
By Charles leach 10 months ago
Keeps kicking me off of a unfinished game
By Elizabeth 10 months ago
Unable to play any of the games. It goes to a black or white screen. I have done all the troubleshooting steps and nothing has fixed the issue.
By Krista Proffitt 10 months ago
My ky lottery app keeps telling me to refresh browser and won’t let me collect my win. I’ve tried everything.
By Kimberly Malocation won't work tryd everything but if I push closest retailer it says the right place myap says I'm rite place but KY lottery says I'm not e Dowell 1 year ago
won't let me play code 1606
By kimberly Dowell 1 year ago
Can't fix location plz help
By Lee Tharp 1 year ago
Error 1606 on my home computer, not phone
By Jnt 1 year ago
I have tried many ways to fix my location . Extremely frustrating since the app accepted my funds not an issue. Suggestion approve the persons location before taking their money. How rude.
By Joe Crews 1 year ago
This is a JOKE!! So many people have SAME Problems. Ive won amd then i have issues. Kicks me off games. Cant log on to play. cant play due to location. Im in central KY. Its been 2yrs and still having same problem! FIX IT!!!!!
By Melissa H 1 year ago
Keep getting error 1606. I've tried everything.
By Tyonia Sinclair 1 year ago
Having trouble accessing my location error1606. Can you help
By Jesse Turner 1 year ago
I cant get this app to download no matter what i try on my galaxy a12. Ive set my settings to allow unknown downloads. Ive got a spare phone i use for shopping and things to minimize my risks of hackers getting my banking information. I was able to download ky lotto app just fine. Deposit some funds played a few games here or there and even managed to win a little. For weeks now everygame i try goes through the whole process with no trouble then when i hit purchase it either says turn on location which i never turn off or that the system cant verify im within the borders of the state. Please any help to make this headache glitch stop wld sure be appreciated and any advice for gettin the app to download on the galaxy i use for my everyday phone would be a huge help as well.
By Rose Ann Foster 1 year ago
I have $75 in my account. But when I try to purchase anything or play anything it says error 1606, or check location is enabled ect
By Karen Rhoades 1 year ago
Games are constantly crashing. Sometimes it's takes five or more retries to finish a game. I think it might be my phone but not sure how to fix it.
By monique 1 year ago
Can't verify my location I'm home in ky....I'm not gonna get no further into ky than I am. I cleared tge cache..ect...
By Sherry Newland 1 year ago
I Have deposited 20 in my lottery app and it's saying I'm not allowed to access service from my current location
By Debbie Kiefer 1 year ago
I tried to buy a scratch off and ir said I could not buy it from my location
By Jefferey Camplin 1 year ago
I live in kentucky it says it can't verify my location I have done everything possible to fix this and even called customer service and they said it should work it still doesn't I'm very disappointed cause you now have my money I can't even play online.
By Justin Arnold 1 year ago
I’m “My Transactions “ nothing is pulling up. Showing I’ve had no transactions in any category!?
By Misty 1 year ago
Keep receiving this error message Error ID: R72-UN-1000-EID:1844d36135c:2ce86923 Please help
By Edward Roederer 1 year ago
The app won’t let me play “from my current location”. When I select “find a retailer” and “use my current location”, if correctly show me in Smithfield KY. The app had no problem allowing me to deposit funds, I just can’t seem to use them. I’ve opted in for the mobile geo location.
By Ricky case 1 year ago
Right after I won I bet $5 and it immediately kicked me off and now it has been several hours and still will not let me play a game.
By Janelle Barany 1 year ago
Keep receiving error message Error ID: R73-UN-1000-EID:183f9118012:78a7346f This is on my laptop, my app on my phone, and web browser on phone.
By Jessica Bernard 1 year ago
The system encountered an error. Please try again. Error ID: R72-UN-1000-EID:183f85af0d6:39874bcc
By Lonnie Royal 1 year ago
Whenever I try to play a instant game I get this message!!!! (The system encountered an error. Please try again. Error ID: R71-UN-1000-EID:1827c413e82:12258092). Got this message for 6 days now. I was told that the techs have been working on the problem, but haven't reported back on their results. Being patient is difficult, but I am sure they have experts who can fix this eventually.
By Amber 1 year ago
Can’t play on line keeps saying system encountered an error ?
By Melissa Cull 1 year ago
Keep getting this message You are not allowed to access this service from your current location. Error ID: 1606
By Caitlin Meeker 1 year ago
I added 10$ to my ky lottery account, hoping to play some instant ticket games. Every time I try to purchase a ticket, I receive an "error" saying I am not allowed to purchase from my location. I am in Kentucky. My location is turned on and the lottery app can see my location because when I click on "find retailers", the app shows my correct location. I am just very frustrated because I have wasted money and didn't even receive a chance to win.
By James Dinser 1 year ago
Can't play any games because of location issue. Location settings are correct on my computer. This is an issue on their end and needs fixed.
By Susan harris 1 year ago
Location error when I'm in Kentucky
By Joshua Cunningham 1 year ago
I keep playing the same game but it keeps crashing and kicking me out but I can’t play anything else until I finish the game I started playing I’m getting really annoyed
By M. Stillwell 1 year ago
The game I played last just keeps playing over and over. Never paid out my winnings and I can't play any other games now because this particular one keeps playing over and over.
By Shannon 1 year ago
When I try to purchase any game on my iPhone from the ky lottery app, it continues to say location error or I’m not in the state. Help I enabled precise location in my settings but no avail
By Angela 1 year ago
Last 4 Days getting error message (The system encountered an error. Please try again. Error ID: R73-UN-1000-EID:1827ac619b0:439a9172) Any time I try to open and instant game. Contacted Help on the 6th and haven’t heard back on the issue.
By Joy Tobin 1 year ago
Whenever I select an instant play game, I receive an error message. I have not been able to play any games at all. The error message is Error Id: R72-UN-1000- EID: 1827eca09af:30b65f70
By Ryan Minix 1 year ago
Whenever I try to play a instant game I get this message!!!! (The system encountered an error. Please try again. Error ID: R71-UN-1000-EID:1827c413e82:12258092) Really annoyed…
By DEBORAH BAKER 1 year ago
Unable to play instant games. I get an error message that’s been at least 3 days. Is this a problem on my end (iPhone settings) or on lottery end. I haven’t changed any settings on my phone.
By Sabrina Traylor 1 year ago
As soon as I buy a game it says the service is not in your location and kicks me out.
By Steven Salmon 1 year ago
I have received an error message for the last 3 days. Engaged chat and was disconnected as a result of waiting too long. I have rebooted laptop and internet modem several times with no fix. Can someone please contact me with a fix. This money is burning a hole in my pocket. The system encountered an error. Please try again. Error ID: R73-UN-1000-EID:1827ac619b0:439a9172
By Brian D Parker 1 year ago
Same problem as Lockwood
By Becky c 1 year ago
Same error as lockwood
By Daniel Lockwood 1 year ago
This error code has shown for the last three days. Error ID: R72-UN-1000-EID:18247c998a4:219c4c46
By Jaelithe Lee 1 year ago
I have been getting an error message for 5 days and have sent message to ky lottery with no fix. Got email that said would respond within 48 hours and no response. Won’t let me play any games. Please fix this.
By Angel hedges 1 year ago
How to fix 1606 error
By Kristina Hall 1 year ago
My app has a unfinished game for over 8 hrs and won’t let me play anything else until this gets cleared of my acct. I’ve tried all day to get help. They said wait 24hrs to see if it fixes itself. I’ll try again tomorrow
By Heaven Braun 1 year ago
Error message while trying to add funds
By Margaret Evans 1 year ago
Tried to download app on iPad, & got a prompt saying it couldn't be downloaded on my device
By Patricia mcfadden 1 year ago
I’m getting system error when I try to play
By Joe Logsdon 1 year ago
When I’m losing money on instant play games in the app I have encountered zero errors or issues, but as soon as I start winning the game does not load and a error message pops up saying that the game is not responding. I understand apps have technical difficulties but this is ONLY happening when I’m winning. Several people have already filed this issue with the BBB and I will as well if this continues.
By Jorge 1 year ago
The app doesn't let me open the cart,keeps staying open on the home screen but I can't check my cart
By James Robinette 1 year ago
My account says my location is not correct but I can go next door and use my neighbors internet and it works.
By Joe 1 year ago
Same issue app says I’m not in ky when I am. Called the number and they said they would register my home ip so it was correct but go an email saying to basic go pound dirt that my money isn’t worth fixing the issue to them.
By Stephanie McKune 1 year ago
Ky Lottery continues to say I cannot play from my location but I am in Ky. I have called support and my internet provider several times. I have shut my phone and computer down several times, rebooted my router, uninstalled and reinstalled the app .. still says i cannot play from my location. No one has been able to fix the problem. Been going on for almost a month now. Please address this issue and fix it please.
By Shelli Flannigan 1 year ago
It says my location is not in KY when I’m in KY
By Henry 1 year ago
Application says not in right area. Location issues. Android use. I'm in KY trying to play ??
By Jamie Tolemy 2 years ago
It won't allow me to stand my scratch off ticketsEvery morning about this time it doesn't
- Seldom works correctly
- Tickets are never verified
- Old app would only show how to play with easy match and not the winning combinations and prize amounts
- App freezes constantly
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Complete guide to troubleshoot Kentucky Lottery Official App app on iOS and Android devices. Solve all Kentucky Lottery Official App app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Kentucky Lottery Corporation, developers of Kentucky Lottery Official App.
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Developer: LotBoxed
E-Mail: [email protected]
Play Instant Play Games or your favorite jackpot games, find a Kentucky Lottery retailer, save your favorite wagers, create a virtual play slip, scan tickets to see if you're a winner, enter second chance promotions and check your lottery numbers anytime, anywhere. You also must be a member of Fun Club, have a valid Kentucky address, and be located within the state of Kentucky to buy and play the online games. Fuel your imagination with the official Kentucky Lottery app. Remember, you must be 18 or older to play. We always remind people to Play Responsibly. Read our iLottery Terms of Use, available at kylottery. com, for additional information. The Kentucky Lottery encourages adults to establish appropriate parental controls on mobile devices accessed by children under 18 to limit their ability to download or use KentuckyLotteryOfficialApp.