Are you having issues? Select the issue you are having below and provide feedback to Vélib', app officielle.
- App rarely displays accurate information regarding the bikes at the stations
- Mechanical issue caused bike to not dock correctly and account to be locked
- App won't let me use it and says I need to download the latest version, which doesn't exist
- Could not find my account
- Renewing my daily subscription wanted me to pay €90
- Lost my password, does not accept my password, and the password reset link does not work
- A couple of calls to customer service did not respond to English prompts
Your app crashes when I'm not on wifi
Hi...I am trying to login into my velib app before I travel to Paris on Monday but when I enter my (correct) username/password and predd "login" nothing happens. PLEASE HELP!!!!!
Complete guide to troubleshoot Vélib', app officielle app on iOS and Android devices. Solve all Vélib', app officielle app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Vélib' Métropole, developers of Vélib', app officielle.
Vélib' is available in nearly 60 cities in the Greater Paris area. Find a docking point, plan your bike route, view your statistics, buy a pass or manage your account in the Vélib' app.