Entrust Identity Status
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problems reported in the last 24 hours
Summary of Entrust Identity Problems 😠👌🔥
- Complaints about Face ID not working on newer devices
- Bug that never gets fixed
- Not working after latest update
- Toggling back and forth between identities and actions screen
- App often hangs at a white screen with nothing on it
- App no longer refreshes upon opening and now requires manual refresh
- App frequently freezes after a few minutes and requires restart and relogin to resume function on IOS version
- Now requires more clicks for the same functionality
3 Reported Issues: 😵🆘🛟🚨📢
The app is not saving my identity. I called the bank to connect my new device and the identity remains until I close the app. Reopening I would get a message saying "no identities"
I'm trying to create an identity for my bank account token, but when I scan the QR Code and insert the password the app just closes itself from nothing. What can I do in this case?
I can not install the application on my mobile. It is a Motorola, Andrroid version 7.1.1. The message is that my device is incompatible with the aplication. Which could be the reason? Thank you.
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Common Entrust Identity Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Entrust Identity app on iOS and Android devices. Solve all Entrust Identity app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Entrust, developers of Entrust Identity.
The Entrust Identity application allows you to create identities and activate unique one time passcode soft token applications for use with different organizations that use the Entrust Identity IAM platforms for strong authentication. With this version of the application, users will continue to benefit from the authentication and transaction verification capabilities that replace hardware tokens, while adding advanced password reset capabilities for employee use cases. The Entrust Identity mobile application is the new Entrust mobile platform for delivering strong identity credentials to both employee and consumer users. When password reset and unlock management becomes a burden for an IT department, allowing employees to manage their passwords right from this mobile application improves the experience for everyone. Protect yourself when initiating any type of online transaction such as account login, financial transactions, etc by receiving confirmation of your transactions right to your mobile application. Employees will use the same strong credential they would when managing passwords through web portals to simplify the process – without compromising security. Confirm the details and enter your secure, one time passcode to complete the transaction. Entrust combines security with usability for millions of customers across the globe.
