Entrust Identity app not working? crashes or has problems?

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6 User reports:
App has problems
 User reports 6

⚠️ Most reported problems ⚠️
Not working
55.6%

Something else
33.3%

Login
11.1%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Entrust Identity Problems 🔥

- Complaints about Face ID not working on newer devices

- Bug that never gets fixed

- Not working after latest update

- Toggling back and forth between identities and actions screen

- App often hangs at a white screen with nothing on it

- App no longer refreshes upon opening and now requires manual refresh

- App frequently freezes after a few minutes and requires restart and relogin to resume function on IOS version

- Now requires more clicks for the same functionality

📋 3 Reported Issues:

M
Makini Cuffie 2022-07-26

The app is not saving my identity. I called the bank to connect my new device and the identity remains until I close the app. Reopening I would get a message saying "no identities"

J
Juan Sebastian Bonini Godoy 2022-06-30

I'm trying to create an identity for my bank account token, but when I scan the QR Code and insert the password the app just closes itself from nothing. What can I do in this case?

M
Magda Constantinescu 2022-06-06

I can not install the application on my mobile. It is a Motorola, Andrroid version 7.1.1. The message is that my device is incompatible with the aplication. Which could be the reason? Thank you.

Showing 1-3 of 3 reported issues:

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Common Entrust Identity Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Entrust Identity iPhone Issues and Solutions

  2. Entrust Identity Android App Issues and Solutions


  Contact Support

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E-Mail: support@entrust.com

Website: 🌍 Visit Entrust Identity Website

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Developer: Entrust




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